Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

The stay was bought as a present for us. It turned out to be the right location for our sight seeing of Warwick and Stratford. The stay was very comfortable and the staff very helpful.

We thoroughly enjoyed our stay, which was for a wedding. We loved the setting, beautiful building and grounds. Our room was extremely comfortable and stylishly decorated. Breakfast had good choice and was hot and tasty, there were cold options too for those who prefer to have continental. The hotel is large, but navigating it was quite straight forward once you know the different names of the buildings. I would recommend a stay here!

Location and hotel grounds were excellent. Rooms comfortable, spa facilities good. Unfortunately the quality of the food at dinner proved disappointing.

Bed was very comfortable and there was plenty of space in the room.

Clean and spacious room. Food was really excellent with a different menu each night. Slight problem with lack of staff on the first night when we had to wait quite a while for a drink at the bar. However much better on the second and third night as there were many more guests in the hotel. Special mention for Karl, one of the managers, who kindly gave us a quick guided tour of the Moncrieffe House which was fascinating. He was so accommodating and a great role model for the staff

The room was was clean, although situated on the top floor (loft) it made it quite dark and we clostafobic for some. The building was looking a bit tired and in need of a lick of paint. The pool area was clean as was the sauna and steam room. The cooked breakfast was hot and tasty and the staff were pleasant.

Good value, fit for pupose stay. Breakfast buffet was really fresh and tasty. My room was not cleaned on my 2nd day. I did not need new towels but bins were not emptied. Some lack of detail on cleaning with lots of cobwebs, however, bathroom and bedding was super clean. Lack of information. I appreciated environmentally QR codes for info but there is no signal in the hotel. I discovered free Wi-fi but would have been good to be advised this on reception.

Staff very helpful, clean and comfortable room, breakfast very good. We had a nice stay. Only disappointment is the old part of the hotel was not open inthe sense of being part of the hotel. It would be lovely to have coffee overlooking the lawns and taking in the views.

The hotel staff upon arrival were extremely helpful & very polite ! The room was so lovely & very clean ! The food was delicious & the restaurant staff were amazing ( especially the acting manager was very friendly & so organised leanna ?) The pool & spa were also very clean & it was so nice to go in there ! Overall a really happy & pleasant stay ! 10 out of 10 !

Short staffed Indifferent staff I understand we are in strange times .....but if you want to keep guests .......attitudes need to change

Very pleased with the breakfast and nice room

On the whole it was a lovely stay but just a couple of pointers: There could have been a better reception when we arrived - 2 girls with heads down - no eye or verbal contact - they walked back and to away from the reception so you just didn't know what was happening. Shame no newspapers; missing plunger release in bedroom; 20 flies counted in bedroom; only one sachet of breakfast tea.

The room was a little tired. The window frames needed painting, the lampshade was stained and and bath plug and bath tap was broken. The hotel was housing refugees and the rubbish outside the hotel block housing them was appalling. There was rubbish everywhere which was then blowing into the surrounding parkland. It honestly was appalling. The breakfast at the hotel was great, although, it’s seemed little bit chaotic on the second day. Overall the stay was ok but not without disappointment.

There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed

Well what a lovely stay in an enormous superior double room in the old part of the hotel. Breathtaking views lovely grounds. A pool just big enough to cool down after the higher temperatures than usual for September. The staff were all extremely helpful- and especially Emily at breakfast who showed empathy to all those she helped and nothing was too much trouble. With the Covid restrictions although not now in place- it is important to realise hotels can’t just magic staff out of a hat and I must say they coped extremely well in what is still considered Covid times. Amazing couple of nights away for 2 essential workers. Thank you!