Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

The hotel rooms were tired. The food was fantastic but, the service was poor. We went to the bar half an hour before our dinner booking and despite signs saying table service and to sit and wait for our order to be taken, and getting staff attention a couple of times, we waited that full half hour without being able to order a drink. We went to dinner, told the staff of our experience and they really didn’t care. No cocktails available. The Camembert sharing starter had an £8.50 supplement on top of our package yet came with 3 slices of bread for the two of us. We queried this, staff member said she’d dropped one and bought back a pretty sad looking bread roll to add to it. I expect more from a sharing dish, especially when paying a supplement. The pool area numbers didn’t seem to be managed in line with covid as there were a lot of people there by the time we left. Loungers we’re also positioned to make social distancing impossible. The breakfast buffet was incredibly slow - the same person serving the food was also going in search of top ups when the eggs ran out. Also, individually wrapped pastries and fruit yet completely packaging free fruit salad and muffins. Strange to have even an apple wrapped up and get so much unwrapped. The hotel was fine - a real shame it’s in the grounds of such a beautiful Manor House when doesn’t really have much to do with it. It leaves you disappointed from the start! Better trained staff would make a massive difference.

The whole place could do with a face-lift, such beautiful grounds let down by cheaply furnished rooms, devoid of character and we were in a "privilege " room. The food was very hit and miss, the cooked breakfast being a particular disappointment. The swimming pool was so hot we couldn't stay, no ventilation, no air con in the rooms either which wasn't helpful as it was very hot when we stayed. Mercure should do much better than this, especially given the fact so many people will be holidaying at home this year. This was our first break this year so feel really let down, and it was my birthday.

Lovely one night break. Met friends to have lunch in the garden

Great stay On a beautiful estate. The weather made all the difference. We had a little swim and sauna before a lovely walk and drink in the grounds. Very helpful and friendly staff . I would definitely visit again, reasonable prices - amazing food. Can’t fault our stay.

Fantastic gardens, lovely room, friendly and helpful staff, an overall wonderful stay

We had afab stay , hotel 8a beautiful, rom need abit upgrade, food delicious, staff very friendly an welcoming, nothing was to much trouble, wud deffo go back again, an recommend to friends +family

Enjoyable 3 night stay . Rooms were clean & very nice , grounds beautiful , staff very friendly , food very good Bar could have been better stocked.

Difficult to locate main entrance as Google maps would only direct me to an entrance blocked off by bollards. Had to ask the way several times. Although carpet in the lift would have benefited from a hoover, I was very pleased with my room, spacious, large comfy bed and lots of clean towels in the bathroom, which was a wetroom. Dinner was very good, and service was excellent. When I checked in, I was asked to book breakfast and was told the latest time was 10am. However, the next morning, when I arrived in the dining room, I was told that the kitchen was about to close. I just managed to get some breakfast (sausages and eggs were past their best) and had to ask for some bread for toast and some marmalade as they had already been cleared away.

The building and the grounds are breath taking. The balance of our stay was mediocre.

Enjoyable stay lovely grounds staff very efficient nice food

Lovely welcome by the receptionist, nice room, followed by a great massage and swim.

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.

We stayed at the Mercure Walton Hall Hotel for two nights, mid-week, on a bed, breakfast and dinner basis.The most striking thing about our visit was the courtesy, good humour and excellent service provided by all the staff that we encounted. Although, some compromises had been made due to the constraints imposed because of Covid-19, we thoroughly enjoyed our stay and every effort was made to provide the best possible experience for guests.

Service in restaurant and bar was good, not great food, breakfast was awful, a packed lunch! Reception compensated us only 10% of the bill because none of us were able to shower. It was broken! Swimming pool was nice and warm but facilities very dated.

I would not recommend staying until things are totally back to normal. We stayed 3nights and yes we were told that were some changes on cleaning routines however having requested a fan when we checked in and despite a second request I was told there was one at reception I could have, so had to fetch it myself. We requested clean towels for the next day, none were forthcoming so had to approach a cleaner that I was lucky enough to see and get some from her. Same thing for toilet rolls.Leisure facillities only the pool and gym were open with the pool limited to 13 people in hour slots , The pool is not the biggest so when I counted 16 it was time to get out. You can eat there but menu is VERY limited. We have stopped here about 8 years ago but taking Covid into account the standards has slipped immensly