Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Well what a lovely stay in an enormous superior double room in the old part of the hotel. Breathtaking views lovely grounds. A pool just big enough to cool down after the higher temperatures than usual for September. The staff were all extremely helpful- and especially Emily at breakfast who showed empathy to all those she helped and nothing was too much trouble. With the Covid restrictions although not now in place- it is important to realise hotels can’t just magic staff out of a hat and I must say they coped extremely well in what is still considered Covid times. Amazing couple of nights away for 2 essential workers. Thank you!

The location is lovely, set in beautiful grounds. the rooms are looking tired and very outdated, they are clean and comfortable. the bar and restaurant are ok, food if fair but not that great for the price. the hotel also seems to have a staff shortage! But the staff that are there are very helpful.

Stayed for two days and one night for a business meeting. Room was particularly hot and my bedroom was stifling and very uncomfortable. I was provided with a fan from reception but this was so noisy I couldn't sleep with it on. It's unusual to find a hotel without air conditioning these days and it really spoilt my stay. I can't see me using your hotel again when there are others in the area that are much better equipped. On the plus side the food was very good, especially the evening meal.

Really enjoyed it,we were near to Stratford and Warwick,very relaxed and comfortable hotel enjoyed walking in the grounds

Our 3rd stay here,previous stay we had barking dogs in room opposite ours,upgraded this time to privilge room,we (H.) were in room 211 & our friends (B.) had a complimentary upgrade to room 13 in the manor which had air-con.. our room did not.!! so the room was unbearable with the heat,requested a room with air-con but told none available,so i asked for a fan,one was delivered to our room 30mins later which was a tower fan and a complete waste of time.!! Sleepless night & won't be returning to this hotel.!!

Room was clean and fresh food was outstanding would definitely return. Only spa needed tlc and a jacuzzi .

This was a massive disappointment for us both. The whole purpose of a luxury spa weekend is to enjoy a few treatments in beautiful surroundings. However, any enquiries we made at the Leisure Facility, were met with a 'Computer Says No' attitude, by the staff on duty. Our room was also described as a 'Superior', but was anything but. Just one uncomfortable chair to sit on, small attic windows that were screwed shut (apart from one, thanks to a previous guest and a pocket knife, we assume) a supporting pillar right by the middle of the bed and an outlook over the back of the kitchen where a chef appeared every hour or so to smoke a cigarette, have a hacking coughing fit and then spit every few minutes. On the day we checked out, we managed to look in on the neighbouring corner room that looked out over the grounds on two aspects, had a massive comfortable sofa and a separate table with four chairs around it. The room room itself was a world apart from the one we had to endure, yet they were both classified the same standard. Who are you kidding? Breakfast on the first morning was like a bun fight in a college dorm. This followed a wedding the day before and everyone was helping themselves and social distancing was an alien concept. The few staff that did exist were woefully inadequate to deal with the many challenges they were presented with and I felt really sorry for the duty manager, who was clearly trying her best with little to no support. On checking out, our request for an additional payment for the 'upgrade' was met with the offer of feedback to Jessica, who responded in a courteous and professional way to everything we had to say. Her agreement to waive the additional payment was the very least we might have expected. One further observation was that there seemed to be several families at the hotel who appear as though they might be refugees from Afghanistan. We may be wrong on this. However, if the hotel is helping to support the relief effort following recent events then you are to be congratulated and have our full support. We may be mistaken on this however.

It's a lovely, beautiful clean place. All staff are friendly.

We stayed for two nights, as we were in Warwickshire for a wedding. Very happy with the hotel; it was very comfortable. I did think the restaurant was quite short staffed; the breakfast team were quite stretched. I found the evening meal to be very good, but was disappointed at the choice of deserts; the one I chose was not available, and the only other one available had a surcharge on it; not good really. The food was very nice but quite expensive I felt.

Nice weather. Friendly staff. Enjoyable weekend

Hotel a d room was lovely and amazing grounds. Food was delicious and nice breakfast. My only problem was when i booked the hotel online i recieved an email to add some extras. I selected tbe early bird 3 course meal, however this went into a state of pending and didnt prompt me to book a time. I had to manually find the site for the hotel restaurant and book a table. When i arrived at the restaurant the staff seemed unsure of the early bird offer and there was some confusion on the free glass of wine. I did eventually get our free glass of wine but then that evenin recieved an email stating my request for the early bird 3 course meal had been declined. They really need to have the offers on their website better managed and to be communicated to the hotel staff.

Hi we came to stay here to experience a night in the hotel before we get married at Walton Hall next August. We were given a room which hadn't been touched since before lock down, cobwebs and huge spiders every where,the shower light was broke and shower full of webs and spiders. We went to reception to speak to some one and they did sort it out quickly for us. We then went for a walk around the grounds of the hotel to see where we would be getting married to find quite alot of littler,glasses,paper plates just chucked in the bushes,bottles of spirits chucked in the flower beds and we were told that there would be flower pots outside of the venue but unfortunately there was just dead flowers which really disappointed us and are quite worried about our wedding next year and we are beginning to think we have decided at the wrong venue for our perfect day. We have paid quite alot already towards it so far and I'm very anxious incase things don't improve at the hotel. We both feel very disappointed with our experience.

Great location Staff helpful Needs updating

After eventually finding it via Waze because the other navigation systems didn't like the postcode, we were really impressed with the drive in & reception was smooth . We had a privilege room which was clean & well presented. Food on 1st night was a bit school dinners & @ £22 for a 2 course expected better. Breakfast was great & full of choices. Spa area was also good, clean & great to use. Rooms weren't cleaned during stay as Hotel was understaffed but all staff we spoke to were very helpful,pleasant & overworked Would stay again but would eat & drink out next time

Great location but found the hotel very tired, needing a lot of maintenance or revamp. The window frames need attention etc. There seemed to be a lack of staff, only one person on the bar. He was very pleasant but needed some help. The breakfast was very good, lots of choice.