Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

After reading the reviews sitting here after having afternoon tea the reply’s are saying that it isn’t the normal quality of service here, well clearly the managers arnt watching over their staff or have not been told of these reviews as we were not once offered drinks or asked if everything was ok during our afternoon tea, I had to go over to the lady who was on her personal phone at restaurant reception, being the only people in the restaurant terrible service. Waited 30 minutes for the food even though it was booked in, going for our treatments now let’s see if they can make our journey worth it !

Booked with Secret Escapes (DBB) at this Mercure Hotel. Beautifully situated on an extensive estate. At check-in it turned out that our booked ground floor room (due to the dog) could be reached down the stairs or elevator (from the ground floor) and had a view of approximately 10 meters further wall of 2 m high. I've experienced a lot of crazy things, but the ground floor below ground level is strange to say the least. This was what Walton Hall called the ground floor. Without much effort, our room was changed to a real ground floor room, a nice spacious clean room, which could be reached without stairs or elevator, and which, according to Walton Hall, would be on the second floor!? But other than that I can only be positive: friendly, helpful staff, good food a beautiful garden for a very reasonable price and once again beautifully located, far from civilization.

Good stay Rooms on 3rd floor no air con and windows don't open. Relocated to ground floor where lighting wasn't great. Lovely hotel but with a few minor simple fixes, this hotel could be fantastic. Breakfast buffet was great. Gym and pool small but good.

Friendly and helpful staff - good food, looking forward to going back

We had a very enjoyable stay, the rooms were clean and comfy, the employees were very pleasant and helpful