Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 907 reviews

Best price
guarantee
Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  907 reviews

TripAdvisor Rating  3.0/5  1,526 reviews

Terrible stay!

TripAdvisor rating 1.0/5

Hayley S TripAdvisor review

We have booked 2 separate rooms for 2 nights. In one of the rooms, the air conditioning is not working, so I went down to ask if we could change rooms. The receptionist said maintenance issues happened in every room. After that, I went to check on the second room we booked, and it turned out the air conditioning was working properly. So I came to reception again and mentioned that we have 2 rooms and one of the rooms air conditioning is working. The staff were acting like they didn’t know. They try to offer fans, but even though it was the middle of summer, they weren’t even trying to look for a new room for us. It was a terrible stayed ever!

Keepers girls

TripAdvisor rating 5.0/5

Rhys M Business - TripAdvisor review

Just checked into the Mercure and spent the first evening spending it in Keeper’s this evening. Been served by Shaela, Kamila and Willow… they’ve been brilliant on the floor tonight and loved the atmosphere Keeper’s has 😊 the service was fast and friendly .. thank you!

Good stay.

Customer review rating 3.0/5

Stephen Business - Confirmed reviews ALL

Spent a night here. First room had a noisy airc-ondioning unit. Second room was much better, but the room was very dark (not much light sources). Bed was comfortable. No facial tissues available in the room or bathroom. I would expect this to be the bare minimum, more so in a Privileged Double Room.

Awful, shabby and rude.

TripAdvisor rating 1.0/5

karen M Business - TripAdvisor review

Awful place. Rude staff. No aircon. I stay in Bristol regularly. Unfortunately my usual hotels were above my work allowance limit and I ended up here. Surly receptionist, no info about hotel or breakfast. Room is shabby. 29 degrees outside and aircon not working. No notification on arrival of this and when I called the front desk ( at the 5th attempt someone answered, I was told the aircon was faulty and did I want a fan. When I said this was not good enough, the woman said I could stay somewhere else if I didn’t like it. I advise to avoid if possible. I won’t be staying again.

Centrally located with its own car park

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The Grand Hotel is located in the centre of Bristol and uniquely has its own car park (£17 per night). The Grand is no longer grand, but the rooms are reasonably modern, the bathrooms are still showers over the bath with a plastic shower curtain. The beds are comfortable and there are just about enough usable sockets to charge devices. The air-conditioning works. Breakfast is largely self-service, including squeezing your own oranges (there is also packet orange available from a dispenser), making your own pancakes and coffee and tea from a machine. If you want a decent coffee there is a specialty coffee shop right next door that does excellent coffee. The Grand is not a destination hotel but it does have a good location and does the job.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,767 reviews 8.9/10 Location
  • 2,613 reviews 4.8/10 Room
  • 1,627 reviews 7.4/10 Service
  • 26 reviews 7.3/10 WiFi
  • 1,414 reviews 3.6/10 Comfort
  • 903 reviews 3.9/10 Cleanliness
  • 797 reviews 4.7/10 Amenities
  • 673 reviews 6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bristol

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.