Mercure Daventry Court Hotel

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Mercure Daventry Court Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 339 reviews

ALLSAFE approved hotel

Mercure Daventry Court Hotel
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Description

Hotel extras

  • Nearby landmarks include Silverstone and Althorp House

  • The Fuel bar & restaurant features international cuisine

  • Short walk to the picturesque Daventry Country Park

  • 15 purpose-built meeting rooms accomodating up to 700 people

Our accommodation(s)

With 155 bedrooms, the hotel offers a range of accommodation including upgraded rooms, connecting rooms and enhanced accessibility. Our rooms all feature flat screen TVs and free WiFi connectivity.

Hotel location

Mercure Daventry Court Hotel

Sedgemoor Way
NN110SG DAVENTRY
United Kingdom

Tel: +44 1327 307000

Fax: +44 1327 706313

  • By plane

    BIRMINGHAM At 48.28km / 30 miles

  • By train

    LONG BUCKBY At 9.66km / 6 miles

GPS:52.277966, -1.164335

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FUEL

Our restaurant offers a variety of dining options in relaxed surroundings.

Our guest reviews for
Mercure Daventry Court Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  339 reviews

TripAdvisor Rating  3.5/5  577 reviews

Great wedding location

Customer review rating 4.0/5

Tamilore Friends - Confirmed reviews ALL

Attended a wedding at this venue and the service was exceptional.

Dear Tobilola, On behalf of all the team thank you for taking the time to review your recent stay with us. We are glad that you enjoyed the hotel, it's facilities and the service. It is always a pleasure to receive positive feedback. I will share your comments with our team as I'm sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Should you find the time, I would greatly appreciate if you could share your feedback on our Trip Advisor page using the below link: <div class="TA_cdswritereviewlg"> <ul class="TA_links pdCWVK2FK"> <li class="IKy14Rh8pyA"> <a target="_blank" href="https://www.tripadvisor.co.uk/"><img src="https://www.tripadvisor.co.uk/img/cdsi/img2/branding/medium-logo-12097-2.png"></a> </li> </ul> </div> <script async="" src="https://www.jscache.com/wejs?wtype=cdswritereviewlg&amp;uniq=699&amp;locationId=251075〈=en_UK〈=en_UK&amp;display_version=2"></script> Sebastien Brunet General Manager Mercure Daventry Court Hotel

Well located

Customer review rating 2.0/5

Geeta Families - Confirmed reviews ALL

Stay was good . Nice hotel . How ever staff at reception is rude and cleaning of rooms and bathroom not up to the mark . Bathtub / bathroom floor was dirty sticky even after request it was not cleaned . Stained thin pillow . Its been almost a month did not refund my money that i paid at the bar for beverages. 90£ refund yet to come . Called once to reception he never came back with reply . Overall good location lovly park near by . Nice feel .

Dear Geeta V., Thank you for taking the time to tell us about your experience at the Mercure Daventry Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Not a 4 star hotel

Customer review rating 3.0/5

Carl T. Business - Confirmed reviews ALL

The first impression of the hotel was good. There was a long queue at the check in because there was an issue with a guest with an incorrect reservation which isn't the hotels fault. However whilst in the queue to check in with the one person at the desk I noticed there were 2 members of staff stood idle behind the bar. Could these be trained up to help out behind the check in desk at busy times? I got to the room and it smelt of sewerage. There were a lot of small flying insects in the room (possibly moths?) I suspect attracted by the smell. I realised the smell was from the drains in the bathroom so ran the taps for 10 minutes and the smell started to fade. Then I came across the next problem. The bathroom steamed up badly and wasn't clearing. I found this is due to the extractor fan being blocked. This is a potential health and safety concern? I thought the room was in poor state of repair for a 4 star hotel. The carpet had a big bare patch (looks like it had been eaten by moths), the window handle was broken, there was a large stain on the carpet and the furniture was scratched. I have photos of everything I have seen if you would like to look at them? My company quite often use Daventry hotels and I normally recommend Daventry Court to colleagues but I think I will go elsewhere in the future

Dear Carl T., Thank you for taking the time to share your feedback. The opinion and comments you have provided are of vital importance to us and I assure you that Mercure has an ongoing commitment to supporting our guest’s needs. It is only through your valuable feedback and comments that we can improve our services and operations in the future. If there are any elements of your stay that you would like to discuss in further detail I welcome the opportunity to do so. We hope to welcome you back to our hotel very soon! Warm Regards, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Comfortable stay

Customer review rating 3.5/5

G S. Business - Confirmed reviews ALL

Comfortable stay with friendly staff

Dear Graham S., We very much appreciate your comments regarding your stay at the Mercure Daventry Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

ok not brill

Customer review rating 4.0/5

Sharon T. Business - Confirmed reviews ALL

The lady with the glasses & ponytail in the restaurant is not exactly friendly. She told us what wasn't available on the menu as her 1st approach to us! not Good Evening how are you all etc s not a good experience. The food was nice at evening meal & breakfast. Disappointed not jacuzzi but hey ho! The Reception staff were all friendly & helpful. Rooms could do with a lick of paint but a comfortable stay

Dear Sharon t., Thank you for taking the time to share your feedback. The opinion and comments you have provided are of vital importance to us and I assure you that Mercure has an ongoing commitment to supporting our guest’s needs. It is only through your valuable feedback and comments that we can improve our services and operations in the future. If there are any elements of your stay that you would like to discuss in further detail I welcome the opportunity to do so. We hope to welcome you back to our hotel very soon! Warm Regards, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Good Stay

Customer review rating 5.0/5

Sara A. Business - Confirmed reviews ALL

Quiet rooms, helpful staff, comfy bed, good breakfast

Dear Sara a., We very much appreciate your comments regarding your stay at the Mercure Daventry Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Customer review rating 1.5/5

Marks L. M. Solo - Confirmed reviews ALL

breach of confidentiality as receptionist gave information about my stay to third parties through the phone on the day of check out

Comfortable and friendly

Customer review rating 4.5/5

Dermot R. Couples - Confirmed reviews ALL

Stayed 2 nights to attend a wedding locally. We enjoyed our stay - the room was very quiet which was what we wanted. Staff were welcoming and friendly and the breakfast was good.

Dear Dermot R., We very much appreciate your comments regarding your stay at the Mercure Daventry Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

An ok stay

Customer review rating 2.0/5

Mrs J. P. &. M. S. P. Families - Confirmed reviews ALL

We booked as part of a wedding party and promised early access to our rooms at 1pm (having to leave for the wedding at Dodmoor House just before 1:30pm) Beds were very hard although rooms clean. Breakfast was very good and the room very clean with helpful staff. Big disappointment was we received a parking fine for parking in the hotel car park. After emailing though this has hopefully been cancelled. Because we couldn’t ready for the wedding in our two rooms booked, there was no need to have interconnecting rooms which hopefully we didn’t pay extra for.

Dear Joanne P., Thank you for taking the time to tell us about your experience at the Mercure Daventry Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Very thin walls

Customer review rating 2.0/5

Rab Couples - Confirmed reviews ALL

Free parking, good breakfast and spacious rooms. However, walls were extremely thin and could hear everything they were doing next door!! Felt conscious facing a conversation as I felt they may be able to hear us!

Dear Rabneet D., Thank you for taking the time to tell us about your experience at the Mercure Daventry Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Ok

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Rooms are not out dated there was a dead daddy long leg on the bathroom wall . It was ok because it was a sort stay .

Dear Minaxi C., We very much appreciate your comments regarding your stay at the Mercure Daventry Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Very good

Customer review rating 4.0/5

Rc Friends - Confirmed reviews ALL

Excellent

Dear Rita C., We very much appreciate your comments regarding your stay at the Mercure Daventry Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Well located

Customer review rating 3.5/5

Karen P. Families - Confirmed reviews ALL

Clean room, good breakfast, bad start as we couldn’t check in at one as expected being part of the wedding deal. 3 of our families were given 1 room to change and leave our bags in but made for a bad start to our day. On our return we checked in and the room was clean and comfortable. Had to hunt for the tea and coffee, eventually we found them in a cupboard. Breakfast was good, things jotted about so just needed to look around to find the orange juice and cereals. Might be a good idea if these items were pointed out on arrival .

Dear Karen P., We very much appreciate your comments regarding your stay at the Mercure Daventry Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Never again

Customer review rating 0.5/5

David H. Friends - Confirmed reviews ALL

We waited well over an hour for our evening meal which then arrived cold , the guests in the room kept us awake most of the night drinking and smoking.

Dear David H., Thank you for taking the time to tell us about your experience at the Mercure Daventry Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Brunet General Manager Mercure Daventry Court Hotel

Pleasant weekend stay

TripAdvisor rating 4.0/5

Roger H TripAdvisor review

We chose this hotel as it was relatively close to Birmingham NEC, there are plenty of villages with great restaurants within 20 minute drive and to use up some loyalty points. We’re a bit concerned reading other reviews but then pleasantly surprised and happy with the experience. COVID measures were good, everything was clean and room was as expected. When we returned from a great dinner at the Butchers Arms in Priors Hardwick, there was a party in one of the main rooms but the bedrooms are sufficiently far away for this not to be a disturbance. Breakfast in morning was fine and no issues with parking

Dear Roger H. Thank you for your review and comments. We are glad that you felt safe staying with us with all the Covid measures in place. The team does try very hard to ensure that our valued guests are taken care of. We are re-training our staff and doing some renovations, as well. We have now opened the pool and sauna, so we hope that you can return and enjoy your stay even more.

Mecure Daventry

TripAdvisor rating 2.0/5

stuartdayelectrical TripAdvisor review

The hotel was cold all the time we stayed there, bar was shut until 3pm on the Saturday ,it was also understaffed ,our room was cold on arrival and stayed that way .i asked reception what was going on and answer was its someone else’s responsibility ? .

Dear Stuartdayelectrical. Thank you for your review and please accept our apologies for what was a less than acceptable experience. We are working very hard to improve communication between our departments and also working hard with the infrastructure within the hotel. After lockdown and furloughs, we are ready to provide a much better experience on your next visit.

Absolute shambles

TripAdvisor rating 1.0/5

edge872021 TripAdvisor review

Turned up after driving for nearly 2hrs only to be told I'm not in the system so showed my reservation number even sent the confirmation to the front desk so they could look at it properly after an hr of faffing about they simply said your not in our system and we have no rooms . I wasn't the only one this happened to about 5 to 10 people had the same issue so I asked for a refund only to be told the Accor team were not in until Monday so I emailed there and then on Saturday the13th and still heard nothing luckily as there was an event that I was attending going on I managed to use someone's room to have a shower and get changed but definitely won't be going back.

Dear edge872021. We are very sorry about your experience with regards to your bookings and the inconveniences that came with it. We very much appreciate your review and we are taking it very seriously. With re-training, new recruitment, infrastructure improvements, we hope that you will change your mind and return and see for yourself how well the staff (and software) will treat you. Wishing you the best of holidays.

Not on brand

TripAdvisor rating 2.0/5

AC9296 TripAdvisor review

Not on brand compared to other hotels. This is more Best Western than Mercure! No housekeeping between nights provided. Lights were out in my room and the corridors, they need to improve maintenance. They've half re-tiled the bathroom but left a grubby wall next to the bath with brown grouting. Orange mould and limescale blocking the shower head. According to website the car park is well lit, only 4 of about 30 lights were working. No lighting between car park and entrance which is an accident waiting to happen given the pot holes and trip hazards. Advertised as having a fitness centre and pool, neither of which have been open since the first lockdown I was told. These should be marked as closed on the website and nightly rates adjusted accordingly noting these facilities contribute to this supposedly being a 4* hotel. In summary, to stay as a Mercure brand, Accor need to show this hotel some love!

Bring a flashlight

TripAdvisor rating 3.0/5

KMC490 Business - TripAdvisor review

Good average hotel although getting a little tired. I have stayed here many times over the past years however, you now need to bring a flashlight with you to get from the car park to the hotel. For the past three weeks or so there is no lighting in the car parking areas, none, it's pitch black, a definite health hazard.:(

Overnight Stay

TripAdvisor rating 5.0/5

thenorwichtraffi2021 TripAdvisor review

Because our visit to Daventry was to spend two days at a family event nearby we did not use any of the Hotels facilities and services other than to room. Consequently this review is only in respect of the warm and efficient welcome we received at Reception and the bedroom/ensuite.

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