Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 605 reviews

Mercure Exeter Rougemont Hotel - Image 1
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Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  605 reviews

TripAdvisor Rating  3.5/5  882 reviews

Appeared well

TripAdvisor rating 4.0/5

rmwsays Solo travel - TripAdvisor review

My room was spacious and modern but just lacked a comfy chair to sit in. The building is neatly historic; especially the stained glass window. The pizza meal option looked reasonably priced. I was cheered to receive a free drinks voucher on arrival that I used on departure.

Bedroom had wet paint !

Customer review rating 1.5/5

Phil Business - Confirmed reviews ALL

The bathroom door had wet paint on in that came off on my hand and after closing the window and climbing into bed it was clear that the room smelt strongly of paint - too late to move but reported to reception in the morning - the room should not have been allocated until paint had dried and room had been properly ventilated. Breakfast and location all good

Dear Phil Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer, rest assured that we are taking the appropriate measures to address with the communication between Maintenance and the Front Office team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Great stay

TripAdvisor rating 5.0/5

Ingrida A Families - TripAdvisor review

Great location. Very nice and clean hotel - from the lobby to the guest rooms, everything was spotless. The staff was friendly and attentive, making for a comfortable stay. I highly recommend this hotel for anyone seeking a clean and welcoming accommodation experience.

Dear Ingrida Thank you for choosing the Mercure Exeter, Rougemont Hotel. We very much appreciate all of your kind words for both the hotel and the team, in providing you with friendly and attentive service as well as a comfortable stay. We look forward in welcoming you back soon. Kind Regards Mark Postlethwaite

Fantastic central location

TripAdvisor rating 4.0/5

Theresa L Friends getaway - TripAdvisor review

This hotel is in a great location within easy walking distance to bars and restaurants and literally across the road from the main railway station. We were able to park in the car park and when we checked in we paid £12.50 for each night. The rooms are clean and well presented if maybe a little tired, although the bathroom was wonderful, excellent shower. Breakfast was buffet style and had a wide choice of fruits, cereals, breads and pastries and also the hot selection. All staff were welcoming, friendly, and very professional. Special mention for Edvinas that was overseeing breakfast, he was so helpful and friendly and took care of all of our requests. We will definitely return when we are in that area again.

Dear Theresa L Thank you for letting us know about your most recent experience staying with us at the Mercure Exeter, Rougemont Hotel. We appreciate your kind words for both the hotel and the team that looked after you so well during your visit, rest assured that this will be shared with them all, including Edvinas who has recently started with us. We look forward in welcoming you back when you next return to the area. Kind Regards Mark Postlethwaite

Great stay away

TripAdvisor rating 5.0/5

lacy156 TripAdvisor review

Had a lovely weekend away, staff were very attentive and polite. The room was well-presented and clean. We had breakfast both mornings and were very happy with the variety of food offered and the quality. Will defiantly be re-visiting and recommending to friends/family.

Dear Lacy156 It was great to read that you had a great stay and thank you for choosing us when you stayed over the weekend. I will share your kind words with the team as I am sure that this will serve as great motivation for them all, we all look forward in welcoming you back soon. Kind Regards Mark Postlethwaite

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Other web-users rate our hotel

  • 1,091 reviews 9/10 Location
  • 1,488 reviews 5.6/10 Room
  • 1,030 reviews 8.1/10 Service
  • 9 reviews 9.2/10 WiFi
  • 769 reviews 5.1/10 Comfort
  • 560 reviews 4.5/10 Cleanliness
  • 495 reviews 5.1/10 Amenities
  • 432 reviews 6.6/10 Breakfast

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