Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 390 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  390 reviews

TripAdvisor Rating  3.8/5  3,281 reviews

Excellent hotel, conveniently located with lovely staff

TripAdvisor rating 5.0/5

Curiosity19927597322 TripAdvisor review

Great hotel, conveniently located with very friendly & helpful staff. This hotel was clean & offered a great breakfast

Dear Lindy, Thank you for your review, We are happy you enjoyed your stay, especially our staff and breakfast, We look forward to welcoming you back again, Best wishes, Reception

Mercure Exeter Southgate

TripAdvisor rating 5.0/5

Mike B TripAdvisor review

From the moment we arrived we where both made to feel welcomed and the décor of the hotel was lovely the young lady on the desk was helpful informative and chatty it made a refreshing change to other hotels we have stayed, the room was spacious and the shower room was kitted out with all sorts of soaps and shampoos for our stay, we found the hotel was perfect for wondering round Exeter with good access to the train stations & restaurants, we booked using Booking.com but the additional costs added up very quickly IE car parking at £16 per day breakfast booked at reception upon arrival £10.50 per person or £16.50 if not booked upon arrival, the fruits and cereal had a good selection but the cook breakfast was just the normal stuff there was no offer of anymore like eggs benedict ect ect but to be honest we never asked so maybe a disservice here, at check out we were met by a lovely happy smiley lady called Page the check out was easy and Page was so friendly and help, we would 100% stay here again

Dear Mike, Thank you for your review, We are happy to hear you enjoyed your stay, especially our staff and rooms. Your feedback has been passed on and we look forward to welcoming you back, Best wishes, Reception

Great service backed by thoughtful support during a difficult time

TripAdvisor rating 5.0/5

Derek Long G TripAdvisor review

Front desk (day and night) were excellent help to me especially Page and Biola (sorry it was late at night) as I was there for my mother's funeral. Staff were excellent and Page arranged a small gesture of condolence for us. My wife enjoyed the pool and steam room.

Dear Derek, Thank you for you review, We are glad to hear you had a nice stay with us and that our staff were able to support you during this difficult time, Warm regards, Reception

Customer review rating 3.0/5

Brian B. Couples - Confirmed reviews ALL

Pleasant reception experience albeit no acceptance of card type I used to guarantee my booking, a technical problem I was told. However, after changing my payment card there then was no mention of the heating/ac room problems running throughout the hotel, then later when very cold was told by a different receptionist we should have been told at check-in, we then went to the bar to think things over before offering to checkout. The receptionist asked us for a little time while she checked out several other room options for us, the first a no-go the second heating/ac working, we thanked her and stayed after moving our luggage. Breakfast experience was as good as previous stays, the bar area and service not as good as before. A shame, judging by this visit on a downward slide.

Customer review rating 1.5/5

Rebekah F. Couples - Confirmed reviews ALL

Room was an executive suite was not up to standard, staff very nice but hotel needs some money spent on it. Wouldn’t stay until it’s improved.

Dear Rebekah F., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

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Other web-users rate our hotel

  • 1,040 reviews 9.3/10 Location
  • 1,509 reviews 5.7/10 Room
  • 1,166 reviews 8.6/10 Service
  • 12 reviews 4.1/10 WiFi
  • 766 reviews 5.1/10 Comfort
  • 506 reviews 5.5/10 Cleanliness
  • 480 reviews 7.6/10 Breakfast
  • 460 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.