Mercure Exeter Rougemont Hotel

Nice room we ate in, rude staff, bad service, terrible food.. Waited an hour for our main course to be cleared, supervisor (blonde lady in her 20’s) was argumentative when there was no need for it. Food was pre ordered for an organised work event, did not feel welcome at all, we couldn’t work out if the potato’s were boiled or roasted as they were white, then had our plates collected very hastily, with the supervisor brushing into me.. honestly have not felt the need to give a one star review before but this was terrible..

Spent a night here last night,very nice down stairs but got worse the higher you went ..although very clean and tidy our bathroom was not a 2 star standard let alone 4 star ..the door was splitting at bottom and the bath panel was split and water marks on it and it had a smell of damp in there the hook was missing off back of door also there was a scuff mark on the wall in bedroom. The walls were so thin so could hear people talking in next room. We come to exeter every month but I'm afraid Iwe will not be stopping at this hotel again.

I stayed for 3 nights and found the hotel comfortable with a good sized and well equipped room.

We were staying in the Rougemont during a trip to Exeter races. The hotel is placed in the centre of Exeter, which was perfect for us. The hotel is large and homely with a stile of old grandeur. We had a room on the first floor, which turned out to be a premier room. It was spacious, spotlessly clean and had everything we needed. The room was quiet, even though we were right opposite the train station. The hotel was quit too with no loud banging and crashing early in the mornings. The breakfast was good, a serve yourself, and there was a good range to choose from. The staff were exceptionally polite, seemed happy and smiled! Nothing was too much trouble. I would say they’re again.

Nice stay no problems