Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 594 reviews

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Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telephone
Fax +44 1392 410237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  594 reviews

TripAdvisor Rating  3.5/5  930 reviews

We felt like part of the family!

TripAdvisor rating 5.0/5

Larnefast TripAdvisor review

I have just stayed at the Mercure Rougemont Exeter hotel for 9 days and all I can say is that it was the most wonderful hotel experience I have ever had. I can honestly say we felt like part of the family while we were there. My colleagues and I were there for work and every single person who works at this hotel was incredible! Jake, the manger was extremely helpful and welcoming, Kara and Rachel on reception, along with all the other front of house team were fabulous! They greeted us every day as friends, nothing was too much trouble and while I was there it was my birthday and they went above and beyond to make me feel special while I was away from home. The team at breakfast and the housekeeping team were lovely and although I was looking forward to getting home, I was also sad to leave the team and the hotel behind. I would fully recommend this hotel to everyone and when I am down in Exeter again I will not be staying anywhere else.

Dear Larnefast Thank you for taking the time in letting us know of your recent enjoyable stay at the Mercure Exeter, Rougemont Hotel for work. I will gladly share your kind words for the team including the three you mentioned by name, this will serve as great motivation for the entire team as we approach the busy Festive season. I was pleased to read that you felt very much at home during your long stay and understand the importance of providing the welcome and service when you are away from home for an extended time. We all very much hope to see you again whether for work or leisure. Kind Regards Mark Postlethwaite

Well located

Customer review rating 4.5/5

John P. Couples - Confirmed reviews ALL

Ideal situation to explore Exeter. Friendly and helpful staff. Good quality hotel.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with our team for providing the friendly and helpful service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

a very nice stay as always very helpful staff a pleasure to deal with

Customer review rating 5.0/5

Mr I. G. Business - Confirmed reviews ALL

a business trip stayed 2 nights i use your hotel alot

Dear Mr G., We very much appreciate your continued loyalty and reply regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback which I will share with the team as I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

A fabulous stay!

TripAdvisor rating 5.0/5

VMBroadbent Friends getaway - TripAdvisor review

Beautiful hotel, excellent location and wonderful staff. We didn’t eat there so can’t comment on that. The very friendly and helpful Canadian lady at reception surely upgraded us to a Privilege Room, as we had the most fantastic room at a bargain price! Huge room: robes, slippers, espresso machine, mini-fridge, massive corner bath, plush armchairs - the lot. We called ahead regarding parking and were informed of a party in progress - and alternative parking - but we were lucky enough to get a spot. It was £12.50 for 24hrs, which is very cheap in Exeter. You can come and go but only one charge (my friend had to nip to the office). Yes - it’s a little tired in places, but certainly not shabby - it’s an old building and has great character. There’s a spacious lift. We had no issues with noise (even though we were at the front) and were offered earplugs as the party was pretty loud, but finished at 8. Plenty of hot water, good pressure. Bed was superb, as were the pillows and bedding. Plenty of towels. Temperature was spot on. Good amount of mirrors, lights, surfaces, hanging room, storage and plug points. Ironing board, iron & hairdryer in room. Shame we were there for just one night - but we’re local so will be back! Thank you to all at The Rougemont (especially Ms Canada) for making our stay perfect!

Dear VMBroadbent Thank you so much for your kind words for the team, especially Kara, the helpful Canadian lady at reception you mentioned in your review. We were pleased to read that you had a fabulous stay with us at the Rougemont Hotel and will happily share your review with the entire team as I am sure that this will serve as great motivation for them all. We hope to be able to welcome you back very soon. Kind Regards Mark Postlethwaite

Well located. Very basic accommodation

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Well located. Decor is tired and rooms are very basic. Staff were outstanding and very helpful.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. However I was disappointed to read that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore thank you for your feedback and allowing us the opportunity in addressing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

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Other web-users rate our hotel

  • 1,138 reviews 8.9/10 Location
  • 1,464 reviews 5.9/10 Room
  • 1,072 reviews 8.8/10 Service
  • 9 reviews 9.6/10 WiFi
  • 760 reviews 5.2/10 Comfort
  • 533 reviews 5.1/10 Cleanliness
  • 463 reviews 5.1/10 Amenities
  • 396 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.