Mercure Exeter Rougemont Hotel 4 stars

Loved the grandness of your historic hotel together with contemporary bedroom ( very warm) and bathroom , great breakfast and friendly service . Would definitely stay again.

Good

Great to have the cooked breakfasts back

We arrived and, as requested, parking had been reserved for us because my husband has walking difficulties. We would not be able to stay here without this courtesy. Check in was fine and our room was lovely. One of the rooms for disabled people. The staff are really friendly. Only small thing was we were not sure how to get clean towels so asked at reception. Would have preferred to know this at the beginning.

Visited my brother who is at the university

We only stayed 1 night and had to cancel the rest of the booking. We were celebrating our 25th wedding anniversary. Shower flooded all way to the bedroom, wardrobe door would not close, stayed wide open, mattress was so uncomfortable, buttons scraped us every time we moved. Breakfast was cold and a black hair was in it, I showed the girl serving. Worst stay ever, would not recommend, I understand this is unprecedented times but no excuses for a 4 star hotel.

Good position but lack of services

This hotel was exactly what we needed, it was very well located in the middle of Exeter, the rooms were very comfortable and the staff was very welcoming. Couldn't of asked for anything more xxx Thank you

We found the staff very welcoming and friendly, whilst respecting social distancing. The upgrade and having connected rooms was a lovely bonus, thank you. We would have liked to be sure of a parking space but managed to secure a space nearby.

The hotel building is beautiful and in a superb location in Exeter city centre. Sadly, we were disappointed with the beds, which were very uncomfortable, the mattresses were hard and lumpy. We requested mattress toppers for our second night and these did help, but the hard, lumpy bed set off my back problem again. The pillows were also flat and not the usual plump hotel pillows that we have found elsewhere. Also, the bathroom towels were small, old and very thin, not up to usual hotel standards. We had problems parking at the hotel, we spent a lot of time trying to gain a parking space and had to park in the station car park and we were not happy leaving our expensive car there, but had no choice. On our last visit to Exeter, we stayed at the Holiday Inn Express and the beds and pillows were so comfortable and the towels large and fluffy, there was also adequate parking. Although the location of the Rougemont is fantastic for us visiting our son at university, we are reluctant to stay there again due to the issues that I have mentioned.

Warmly welcomed by all the staff, comfortable well presented room in a lovely building with some proper character.

Lovely hotel, extremely comfortable rooms. Food menu is quite small so ate out the 2nd night. Staff were polite and always smiling.

Just perfect stay, excellent position and the staff were excellent, special mention of Gill Jones and Kat Moore, fabulous staff members.

Hotel, staff and room were all fantastic but mattress was very lumpy and I did not sleep well.

Received a warm welcome by email and in person. Security measures for staff and guests were well in place. We felt very safe secure and comfortable. The hotel was very clean and beautifully appointed. The location is perfect, close to the city centre and all its amenities. Car parking is always helpful in a strange place. Staff members were very friendly and very professional. It was clear that many were multi tasking but were well equipped to do so. Congratulations on your staff and on your arrangements. We look forward to seeing you again. Many thanks.