Mercure Exeter Rougemont Hotel 4 stars

Name: Mercure Exeter Rougemont Hotel
Address: EXETER, EX43SP, UNITED KINGDOM
Telephone: (+44)08713769018
Rating: 4.0

Customer review rating 4.0/5 6,969 reviews

ALLSAFE approved hotel

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Mercure Exeter Rougemont Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Exeter Rougemont Hotel, located in the heart of Exeter. The elegant Victorian Building offer lounge bar and restaurant, along with excellent meeting facilities. Limited secure parking is also available at a cost of 12GBP per day

Nicholas Bees, Hotel Manager

Few hotels can boast such a breathtaking setting as the Mercure Exeter Rougemont Hotel, with breathtaking views and plenty of nearby attractions. The elegant Victorian building is situated directly facing Exeter Central train station and Rougemont Gardens, while it still maintains many of its original features. Its beautiful surroundings makes it one of the most popular wedding venues in Exeter, while the stylish and spacious bedrooms make your stay an unforgettable one.

Drakes Restaurant and Bar offers a range of tempting Brasserie-style meals to savour, while Nelson's Lounge is the perfect retreat for afternoon tea. Guests can also enjoy an extensive wine list, which is exclusive to Mercure hotels. The hotel boasts six dedicated meeting-rooms, with the largest able to accommodate 250 guests. With elegant décor and plenty of facilities, there's something for everyone. Whether visiting for business or pleasure, be sure to make the most of your stay.

The elegant, Victorian, 4-star Mercure Exeter Rougemont Hotel is in the heart of Exeter, opposite Exeter Central Rail Station, 5 miles from the M5 motorway. Nearby is University 0.6m, Crealy Adventure Park 2m, Beaches 12m, Dartmoor 15m and Torquay 20m.

Hotel extras

Located opposite Exeter Central train station
Drakes Restaurant offers a choice of brasserie-style meals
6 dedicated meeting rooms accommodating up to 250 guests
Wedding facilities capable of accommodating 250 guests
Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas High Speed wi-fi is available throughout the hotel, in all communal areas and the guest bedrooms.
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
EXETER AIRPORTPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying

BreakfastPaying
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59
Snack & beverage machine

6 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4408713769018

Fax: (+44)08713769118

Contact email :

Check-in from 14h00

Check out up to 12h00

EXETER BUS STATION :

By plane
EXETER AIRPORT At 9km / 6 miles - Shuttle paying
By train
EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodation(s)

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

Max. number of persons: 3
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Standard Twin Room

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Privilege King Room

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Mini bar with free soft drinks(...)

Standard Single Room

Max. number of persons: 1
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Small Double Room

Max. number of persons: 2
Area: From 17 m² / 183 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Rooms

Our restaurants and bars

DRAKES

Type of cuisine: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

DRAKES BAR

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 229 m²
Maximum capacity: 250 people
Maximum banquet capacity: 250 people

Find out more

Perfectly located

Jenny Families - 15/01/2021 Confirmed reviews ALL

We had a lovely stay whilst moving my son to university, although we were very busy taking his belongings to his new address it was lovely to get back to the hotel which was about 2minutes away. The hotel room was really clean and well presented and breakfast was lovely even though we had to pick it up at reception to take to our room bcuz of covid restrictions which we didn't mind doing at all. Staff were very approachable and friendly and we will definitely be returning to stay there again and would highly recommend friends and family to stay here too.

Andrew Business - 11/01/2021 Confirmed reviews ALL

Ideal for a business stay overnight. Friendly staff, clean room

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Unhelpful and rude Reception staff. Hotel food awful. Expected to carry my large food tray up to my room on my own. Safety hazard to say the least. Overall an unpleasant stay.

R. L. Business - 09/01/2021 Confirmed reviews ALL

See above.

Disappointing

Anonymous Couples - 08/01/2021 Confirmed reviews ALL

Good welcome. Very surprised to have to pay for parking-not mentioned when booking. Room okay but very cold due to boiler breakdown. This was reported to reception who promised a mobile heater if the boiler could not be repaired- this was not received and room remained cold during whole stay. Disappointed with breakfast - choice very poor, food cold and overpriced at £10 each.

Beautiful building located in the centre of Exeter

Jules Solo - 05/01/2021 Confirmed reviews ALL

I was made very welcome the concierge was very friendly, she remembered my name throughout my stay. The Christmas decorations and original features of the building were enchanting, beautifully enhanced, not too themed. The concierge told me the history of the building and provided local information that was really useful. The room appeared to be recently renovated; it was very clean, comfortable and well presented. My only criticism was that the walls were paper thin, consideration to some, any kind of sound proofing would have been money well spent during the refurbishment. I could here everything happening in adjoining rooms, even with ear plugs and the TV turned up. Maybe in times of reduced occupancy every other room could be occupied.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good stay

Emma Solo - 05/01/2021 Confirmed reviews ALL

Warm welcome, nice room and bathroom, all very clean. Swift, easy checkout.

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

On balance, a good stay thanks to your staff.

Nigel P. -. N. F. S. M. Couples - 03/01/2021 Confirmed reviews ALL

Good stay. Great staff, especially Christmas Eve, Day & Boxing Day. Many thanks to them. The room was one we specifically asked not to stay in, plus seriously cracked sink, clearly not properly cleaned for some time and set up for one not two people. We remained in it as we liked its size, location and semi-partition and staff helped resolve many of the difficulties.

Comfortable stay

Mrs D. L. Families - 02/01/2021 Confirmed reviews ALL

A perfectly comfortable and pleasant one night stay. All appropriate measures taken in respect of COVID.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good location

Bonnie Solo - 29/12/2020 Confirmed reviews ALL

The room and linen were clean, however one could smell someone had smoked in there recently, also there were cigarette butts on the windowsill. I was lucky enough to have a bath in my room which was lovely, however the silicone around the bath and shower just needs re-doing - it would be a little thing to maintain that would really make a big difference to the overall look of the bathroom. The location is really good though, and I did enjoy my stay overall.

Dear Ms F., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Excellent efficient and friendly service as always

Deborah Business - 29/12/2020 Confirmed reviews ALL

Always a friendly welcome, efficient service and clean, comfortable, well equipped rooms. One of my favourite places to stay.

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Covid secure stay

Rhonda P. Families - 22/12/2020 Confirmed reviews ALL

A safe, comfortable stay. We will not hesitate to stay here again once travel restrictions are lifted.

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

I always receive a pleasant welcome when I visit any of the Accor hotels

Francis. M. W. Solo - 20/12/2020 Confirmed reviews ALL

I have never had a bad experience in any of the groups hotels

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Noisy ignorant guests

Eric M. Business - 19/12/2020 Confirmed reviews ALL

Despite the hotel bearing relatively empty, I managed to get the room next to the nosiest, most arrogant guests ever who were shouting most of the night at each other, running from their room to the next one along after midnight and then again from 7am. This meant I had very little sleep and the following day was therefore ruined.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Good stay

Joe D. Couples - 19/12/2020 Confirmed reviews ALL

Very good

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good place

Stanislav Business - 19/12/2020 Confirmed reviews ALL

It was nice. But bathroom so small, sometimes I need to open and close the door, just for go inside. It's so difficult to explain

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Excellent location, pleasant stay.

Klea Solo - 15/12/2020 Confirmed reviews ALL

A brief overnight stop. Great location very close to shops and restaurants. The hotel was calm and quiet. Breakfast was speedily served and good.

Great location, friendly and helpful staff. Avoid the breakfast.

Anthony T. Couples - 14/12/2020 Confirmed reviews ALL

Overall, the stay was great. Especially during these strange 'Covid' times. The staff were always friendly and helpful. And not to forget, that the hotel is in a great location. My wife and I could go Christmas shopping, bring some bags back, and then nip back out. My only negative point, would be the breakfast. For the price, the English breakfast was very poor.

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Superbly located

Mark D. Couples - 14/12/2020 Confirmed reviews ALL

Seconds walk from rail station. Clean room. Grand interior of hotel overall. Early check in allowed. Christmas trees around were magnificent. Breakfast was excellent. Staff polite and attentive. Value for money. The only negative was not necessarily the hotel’s fault, but sleep was lost and we felt a little uncomfortable because of the police attendance to the hotel because of guests being disruptive and fighting. Thank you

Nice to be back

June Families - 13/12/2020 Confirmed reviews ALL

Good rooms, friendly staff and very comfortable. Covid arrangements were excellent. If travelling by train, this is the perfect location.

Great location

Rob Couples - 13/12/2020 Confirmed reviews ALL

Nice hotel.the room was very cold.no radiator in the bathroom.the floor was freezing.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Our most recent 20 reviews

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