Mercure Exeter Rougemont Hotel 4 stars

Room was ok, food was good, but parking fee very expensive

The staff at check in were very helpful and efficient. I took the offer of an upgrade as my wife was travelling with me and i wanted her to enjoy a more luxurious stay as we have stayed at several mercure properties in the past. The room was extremley dissapointing. There was a large patch of damp cieling with paint and plaster hanging off. There was a light bulb out . The carpet was very stained. The extractor fan in the bathroom wasnt working. There were stains and marks on all walls. There was disguting black grime all round the seal in the bath and behind the taps. The board beside the bath was swollen with damp and a large patch with no paint on it. The bathroom was infested with small brown moths which probably bred on the exposed hardboard on the bath. The wall paper was peeling back on most seams. There was cigarette ash on the window sill. I have pictures of all of these faults and i let the receptionist know when i left. To be honest i was absolutley digusted by the room. I would be interested to hear your thoughts .07…

The hotel is lovely, great location in terms of train station, walking to pubs, restaurants, shops etc. A little disappointed that you have to pay £12 to park your car (each car) on top of the room rate.

Staff very friendly and room very spacious

Reception staff were amazing, extremely helpful in a these uncertain times. Very understanding to our situation and helpful throughout.

Well done very good measures during COVID

Friendly staff on reception even remembered my preferred room from my previous hotel stays. Had the Thai green curry from the in house food menu. Really tasty and a good portion. Great nights sleep

We had a lovely stay whilst moving my son to university, although we were very busy taking his belongings to his new address it was lovely to get back to the hotel which was about 2minutes away. The hotel room was really clean and well presented and breakfast was lovely even though we had to pick it up at reception to take to our room bcuz of covid restrictions which we didn't mind doing at all. Staff were very approachable and friendly and we will definitely be returning to stay there again and would highly recommend friends and family to stay here too.

Ideal for a business stay overnight. Friendly staff, clean room

See above.

Good welcome. Very surprised to have to pay for parking-not mentioned when booking. Room okay but very cold due to boiler breakdown. This was reported to reception who promised a mobile heater if the boiler could not be repaired- this was not received and room remained cold during whole stay. Disappointed with breakfast - choice very poor, food cold and overpriced at £10 each.

I was made very welcome the concierge was very friendly, she remembered my name throughout my stay. The Christmas decorations and original features of the building were enchanting, beautifully enhanced, not too themed. The concierge told me the history of the building and provided local information that was really useful. The room appeared to be recently renovated; it was very clean, comfortable and well presented. My only criticism was that the walls were paper thin, consideration to some, any kind of sound proofing would have been money well spent during the refurbishment. I could here everything happening in adjoining rooms, even with ear plugs and the TV turned up. Maybe in times of reduced occupancy every other room could be occupied.

Warm welcome, nice room and bathroom, all very clean. Swift, easy checkout.

Good stay. Great staff, especially Christmas Eve, Day & Boxing Day. Many thanks to them. The room was one we specifically asked not to stay in, plus seriously cracked sink, clearly not properly cleaned for some time and set up for one not two people. We remained in it as we liked its size, location and semi-partition and staff helped resolve many of the difficulties.

A perfectly comfortable and pleasant one night stay. All appropriate measures taken in respect of COVID.