Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 622 reviews

Mercure Exeter Rougemont Hotel - Image 1
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Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  622 reviews

TripAdvisor Rating  3.5/5  899 reviews

Lovely friendly kind staff!

TripAdvisor rating 5.0/5

ameliajessup TripAdvisor review

One of the best hotels i’ve stayed in so far! lovely friendly staff who suprised me with a rose petal and towel origami decorated hotel room for my birthday. On top of that it was an amazing location in the centre and very clean spacious rooms. highly recommended!

Ideal city location

Customer review rating 4.5/5

Leisa Friends - Confirmed reviews ALL

Pleasant, welcoming staff. Ideal city location, managed to park in hotel car park, then use train to see coastal resorts nearby.

Dear Leisa We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback, and great to read that our location ensured you were able to explore the Devon coast. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Disappointing

TripAdvisor rating 2.0/5

981hayleyt TripAdvisor review

Stayed 24th May for two nights B&B in a "privalidge"room. Paid £429, wow prices but not wow standard! The reception area is stunning ,further on from that the rest of the hotel is ",premier inn standard"! The room was disappointing, clean but very old black out curtains that had worn & had holes in! No drawers to put your underwear in, a shelf in the bottom of the wardrobe?? We ended up keeping them in the case! The bed was old fashioned very hard & full of springs ( no comfortable mattress as at travel lodge/premier in) Breakfast was nice....all self service. The walls could do with a re paint/wipe ,dried in coffee down wall (see picture) & food splashes again dried in higher up! Service..... Reception great on arrival. On checkout they couldn't care less. No enquiry " did you enjoy your stay" & again no follow up survey ( I wonder why!) Bar staff.....again not great, going through the motions ,not welcoming or friendly! Breakfast ......again going through the motions not friendly or welcoming! Overall disappointing.........not worth what we paid. It was premier inn standard with a huge premium cost! Save your money & stay at premier inn! I wouldn't recommend & definitely won't be back!

Dear 981hayleyt Firstly thank you for choosing the Rougemont Hotel situated in the heart of the city of Exeter. We very much appreciate you sharing your concerns with us and allowing us the opportunity to reply and more importantly address with the team. We are naturally disappointed that we did not meet with your expectations, and do hope that we will have an opportunity to restore your faith in the Rougemont in the near future. Sincerely, Simon Bailey

Well below par

TripAdvisor rating 2.0/5

Karen F TripAdvisor review

Stayed here recently on a garden tour. The location is very central but be warned some of the rooms it seems have been refurbished and some have not! I had the misfortune to stay in the latter. The bath had black mould still visible around the wall edge and mould was beginning to grow on the ceiling. The carpet from the bathroom to the room was threadbare on the step and felt like it had not been cleaned in several years. Bathroom supplies were thin on the ground while there was shampoo, show gel and hand wash, conditioner, tissues, shower cap were not supplied. There was no fridge in the room nor water. While the accommodation was well below par, the food was extremely poor. The dinner on the night we arrived was inedible (needless to say there was a lot left over) and the breakfasts were not much better. Paper thin slices of pineapple, one loaf of brown bread and when it was gone it was gone! Some of our party went across the road to a cafe for breakfast as they did not want to put up with the paltry offer here.

Dear E6339GVkarenf Thank you for your review relating to your stay with us at the Rougemont Hotel. Firstly allow me to apologise for not meeting your expectations on this occasion regarding the food and quality. I have shared this with our team to investigate further and more importantly use the feedback to improve the levels of quality at the hotel. We still hope to have an opportunity to welcome you back to the Rougemont. Kind Regards Simon Bailey

Exceptional stay and a wonderful team!

TripAdvisor rating 5.0/5

TrailBlazer548224 TripAdvisor review

My partner and I stayed at the Rougemont Mercure in Exeter and our stay was exceptional. The staff at the hotel are brilliant and a true asset to the hotel. The hotel is beautiful with great charm, character and has an interesting history to the building. The location is perfect with the city centre and train station on the door step. We received a very warm welcome on arrival. The receptionist was very friendly and provided a smooth and informative check in. Everything was explained including dinner and breakfast times and locations. We checked in to our spacious room which was cleaned to the upmost standard and very comfortable. We dined at the hotel for dinner which was delicious and again received a very warm welcome from our waitress Kathryn, who was extremely attentive throughout and again very friendly. We slept extremely well and I was impressed with the quality of the sheets. The breakfast buffet had a great variety of options including artisan breads and the eggs are cooked to order which makes all the difference. They were cooked to perfection too. The breakfast team were very attentive and friendly as well, and explained where everything on the buffet was, that we could order the eggs and showed us their additional breakfast menu with even more choices which you can order at a small supplement. Definitely worthwhile. Overall we had a great time and truly relaxed for the night. I would definitely recommend this hotel and look forward to staying again! Thank you to the team for making our stay.

Dear TrailBlazer548224 Thank you for choosing the Mercure Exeter, Rougemont Hotel. We very much appreciate all of your kind words for both the hotel and the team, in providing you with friendly and attentive service as well as a comfortable stay. Our greatest reward is knowing that you are looking forward to staying again, and we all look forward to welcoming you back. Kind Regards Simon Bailey

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