Mercure Exeter Rougemont Hotel 4 stars

Name: Mercure Exeter Rougemont Hotel
Address: EXETER, EX43SP, UNITED KINGDOM
Telephone: (+44)01392410237
Rating: 4.0

Customer review rating 4.0/5 6,812 reviews

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Mercure Exeter Rougemont Hotel

Hotel for travellers looking for local and authentic experiences

Unfortunately, due to Government guidelines, our hotel is temporarily closed. We look forward to welcoming you back soon. In the meantime, please do not hesitate to contact our customer services https://all.accor.com/gb/help/contact.shtml

Nicholas Bees, Hotel Manager

Few hotels can boast such a breathtaking setting as the Mercure Exeter Rougemont Hotel, with breathtaking views and plenty of nearby attractions. The elegant Victorian building is situated directly facing Exeter Central train station and Rougemont Gardens, while it still maintains many of its original features. Its beautiful surroundings makes it one of the most popular wedding venues in Exeter, while the stylish and spacious bedrooms make your stay an unforgettable one.

Drakes Restaurant and Bar offers a range of tempting Brasserie-style meals to savour, while Nelson's Lounge is the perfect retreat for afternoon tea. Guests can also enjoy an extensive wine list, which is exclusive to Mercure hotels. The hotel boasts six dedicated meeting-rooms, with the largest able to accommodate 250 guests. With elegant décor and plenty of facilities, there's something for everyone. Whether visiting for business or pleasure, be sure to make the most of your stay.

In response to COVID-19 and government guidelines we have closed the hotel except for key workers and government approved bookings. Our thoughts remain with everyone impacted around the world. We look forward to welcoming you back soon.

Hotel extras

Located opposite Exeter Central train station
Drakes Restaurant offers a choice of brasserie-style meals
6 dedicated meeting rooms accommodating up to 250 guests
Wedding facilities capable of accommodating 250 guests
Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
EXETER AIRPORTPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying

Breakfast
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

6 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)08713769118

Contact email

Check-in from 14h00

Check out up to 12h00

EXETER BUS STATION :

By plane
EXETER AIRPORT At 9km / 6 miles - Shuttle paying
By train
EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

Max. number of persons: 3
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Standard Twin Room

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Privilege King Room

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Mini bar with free soft drinks(...)

Standard Single Room

Max. number of persons: 1
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Rooms

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

DRAKES BAR

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 229 m²
Maximum capacity: 250 people
Maximum banquet capacity: 250 people

Find out more

Very welcoming

Jim Solo - 31/03/2020 Confirmed reviews ALL

I very much enjoyed the room upgrade especially as all my plans outside of the hotel were cancelled by Boris/Covid-19 ! Your staff provided excellent service despite the very difficult restrictions caused by Covid-19.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good stay

Dana B. Solo - 23/03/2020 Confirmed reviews ALL

lovely hotel & room. Peaceful & clean. However had to pay £20+ to park in a small car park down a side road & got called twice in the morning to check out when I was under the impression I added a late check out. When I asked about this I got told it wouldn’t go through it down through booking.com. This meant I had to pay £20 again to check out later as I had no choice but to wait for my boyfriend who is currently in the marines.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Charged me for a stay I did not take, having cancelled well in advance

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Due to the coronavirus, I cancelled my trip rather than possible be infected and in turn infect hotel staff and visitors. Despite doing this well in advance, there was no refund offered.

Great stay

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

The staff were fantastic, very helpful in difficult circumstances. My wife and I booked two nights as our son would be away on a school trip. School trip cancelled at very short notice so my wife and I could only manage one night away. Booking.com were all but useless in communication and Lettings us know if we could cancel or rearrange the stay for another time without losing all our money. The staff at the hotel were great and did there best to make sure we had a great stay. We found out on departure that the hotel were telling guests who had booked and paid that they could rearrange a stay in the future at no cost but booking.com had not passed this info on. Rest assured from now on I will be booking direct with you guys Thanks again to the staff. Best regards Jeremy C.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Disappointed

Willem Solo - 22/03/2020 Confirmed reviews ALL

Had to cancel my trip due to the government imposed travel restrictions. Asked the hotel for a refund, as this was not a personal reason, but an imposed one. They told me "sorry, can't refund anything". Disappointing....

Perfect for our 1 night in Exeter

Philippah Couples - 21/03/2020 Confirmed reviews ALL

Great big comfortable room, central location was ideal as we arrived and left by train. Hospitable front of house staff. Will use again.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Friendly staff

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

I just want to say that the young male receptionist who was there for both days was exceptionally friendly and inviting. Made me and my partner feel very welcome.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

University collection

Lynn C. Families - 21/03/2020 Confirmed reviews ALL

Stayed one night to collect our son from university.

Good location and good service.

Nigel B. Solo - 21/03/2020 Confirmed reviews ALL

The staff were helpful and friendly. Room was comfortable and clean. Hotel location was excellent for the railway station and town centre.

Very good hotel

Eduardo Solo - 21/03/2020 Confirmed reviews ALL

Very beautiful hotel in a central location in front of Exeter Central railway station

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Not what I expected of a Mercure hotel

John S. Business - 20/03/2020 Confirmed reviews ALL

No lifts working and told each day that it will be fixed

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Well located good value

Paul C. Friends - 20/03/2020 Confirmed reviews ALL

Good base

Well located

Janet S. Families - 20/03/2020 Confirmed reviews ALL

Came to visit my daughter and son (belated birthday). Stayed before as close to my daughters place.

Dear Ms s., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Excellent location

Sue C. Families - 19/03/2020 Confirmed reviews ALL

Comfy bed, thoroughly enjoyed breakfast in bed. Excellent location and friendly helpful staff.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

All great but lift wasn't working

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

All fine except lift wasn't working.

Dear Ms P., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Good location and nice room

Colin Friends - 19/03/2020 Confirmed reviews ALL

Excellent location for town centre. Room was a good size but a bit cold. Radiator worked but didn't seem big enough for the room. Reception staff excellent and helpful.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Another Good Stay

Rob Families - 19/03/2020 Confirmed reviews ALL

Very conveniently placed hotel in the Centre of town. Staff always make you feel welcome and are always helpful and courteous. The rooms are really comfortable.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Business - 19/03/2020 Confirmed reviews ALL

room was too cold no kettle

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Business - 19/03/2020 Confirmed reviews ALL

Entrance hall very nice. Breakfast good. Room poor for a hotel of this quality. Glad I was staying in the room only one night

Well located but disappointed in hotel and facilities.

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

Dowdy tiny room. Disappointing breakfast. Not prepared to pay extra for cooked breakfast. Cutlery stained. Blind in bathroom did not work and we felt exposed.

Dear Ms S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Hotel extras