The Rougemont was clean and comfortable. However, breakfast wasn’t great ….. coffee was mediocre and croissants were cold and doughy. Scrambled egg needed to be refreshed more regularly. Reception staff could have been more proactive and cheerful

When we first Checked in on March 27, and was given Privileged Room, we found that the room cleanliness is not up to the standard, there was a broken door cabinet, a missing rob hook in the bathroom. We complained and asked for the repairs, and they promised to repair the next day, which was not completely. And the second day on March 28, we told the Front Office, that we are leaving and they can repair and clean the room, apparently when we came back at 17.00, our room was untouched at all, and the Housekeeper was saying she had a shortage of staff. Based on the two days incident, we checked out on March 29 and decided to move to other hotel, the Du Vin in Exeter. I am strongly recommend that for the sake of the name as Mercure Accor Group, The Management of Accor need to take a look throroughly at this property.

A wonderful old building in the centre of town, which badly needs a sensitive restoration. Staff do their best, but the suite was dusty and promised slippers were absent and very few toiletries for two people. The most serious complaint concerned the room service. which they said they were too busy to provide room service and we would have to collect the food, which rather destroys the point of resting in your room!

Noisy room (thin walls or noisy guests, can’t be sure), uncomfortable bed but worse still was walking to breakfast to find a corridor on the way to the lift littered with dog poo. Completely ruined breakfast since the sight and smell was awful.

Stayed for two nights, comfortable room with a good hot shower. The staff were friendly and helpful. The hotel is ideally located opposite the central railway station. A nice bar and restaurant, although we didn’t eat there the menus was reasonable and the food we saw others eating looked good.

Location was amazing. Room decoration a bit tired. Bathroom ceiling with green mould. Breakfast was the worse I ever have in a Mercure. Cheap bread, dry croissant, dry chocolate muffin. Only bacon and sausage was fine. Staff: amazing, super friendly and kind. Lovely place to stay.

Upgraded to King room but very poor for 4 star marks +++ on walls peeling ceiling in bathroom Terrible smell in bathroom which was resolved Meal was worst ever, frozen vegetables meat tasteless potatoes poor Environment was extremely poor more like a cafe and ?workmen inbar attached using bad language Breakfast was lukewarm and stained chairs and walls stained/marked Overall a very very disappointing experience nowhere near 4 star

Great Breakfast. Helpful Listening Friendly Staff. Travelling with my disabled wife, the Hotel went out of their way to welcome us and make life easy. Sadly the room wasn't quite ready, but quickly rectified. My evening meal of Fish and Chips and Mushy peas was excellent. Sadly my wife's Gammon was not. Around 1am the Fire Alarm tripped and we went to our assembly point. Fire Brigade sorted it, soon back to bed. Brilliant Breakfast! Caring Staff were on hand to assist our departure. We shall go again. No real issues. Top marks for Care & Service..

In need of some upgrades and a better breakfast. Check in online good. The hotel is in the centre of Exeter across from the Central railway station. Close to shops and restaurants. The hotel needs an upgrade to bring it back to its former standard. Breakfast was ok. All buffet but some of the items on didplay were in need of changing. Watermelon past it’s best. Replaced when asked but looked like the same plate to me. Baked beans looked congealed.

We have stayed at the Exeter, Rougemont Hotel several times now, and as always, enjoyed our stay. The room was spacious, clean and comfortable; the staff unfailingly helpful and polite - and the ambiance of the hotel itself quite special. The location for exploring the city is hard to beat!

I am very accustomed to staying at Accor properties all around Europe, but was very disappointed with my stay. Nothing wrong with the room of the cleanliness of the hotel, although it could do with a bit of refresh. it was the food! the menu was not inviting (burgers, burgers and more burgers - i am not staying at McDonald) the evening meal was very poor, the veg were over steamed, the mashed potatoes had a bad aftertaste and the Steak and Ale pie must have been re-heated several time before being served. The breakfast was advertised for 07:30, but due to staff issue could not be served until 08:00. not what i am used to for that money.

It’s a shame the more expensive rooms overlook the bins. Unfortunately the glass bin was emptied at 5am! It would have been good if you had a child menu. It was all fine but nothing more. Live and learn.

The hotel is ideally located if you are arriving from Exeter Central railway station. We had booked a privilege room for a short break, and received a friendly, helpful welcome at reception. With regard to the room, whilst it was a good size and comfortable, the storage space was badly lacking, particularly drawer space. Instead of bedside cabinets, where you would normally have 2 or 3 drawers, the room had small table each side of the bed. The small amount of storage space, other than the hanging rail, was a shelf in the bottom of the built-in wardrobe. Also, being a privilege room, a Nespresso coffee machine was provided. However, disappointingly there were no expresso size cups to use with it to ensure the correct measure - the large mugs that were supplied would not fit the coffee machine! We opted to have breakfast at the hotel. Both cooked and continental breakfast options were available buffet style. Guests could select whichever items they liked. Some of the cooked items looked rather dried up - e.g. the baked beans and scrambled eggs. We didn't ever see anyone from the kitchen staff checking these items, but the front of house member of staff did get replacement trays as quantities got low. There was a good selection but no marmalade was available. We did eat in Drakes Bar within the hotel one evening, which was fine. The hotel is in a great location from which to explore Exeter city centre and quay area on foot. There are plenty of bars, restaurants and other facilities close by. It is certainly worth considering for a visit, and with a few simple changes, particularly within the rooms, could be made much better.

The Hotel is clean and the staff helpful. The building and facilities are in need of renovation. Carpets are threadbare furniture aging and there are several minor maintenance issues. We had three rooms which did not represent value, small and the noisy kitchen extract directly outside the rooms stopped at after midnight and started at 6.30am, okay if you are late to bed and an early riser. If we had been paying €80 rather than €250 a night, all this would have been tolerable. We reported the issues, including damage to the walls and door of one rooms and got a 10% discount which was minimal.

Rougemont was a lovely hotel but all a bit sad now. Carpet on main stair case frayed. Bed was a great size but mattress tired and with covid (no fault of there own) no daily cleaning. Breakfast was nice and great service there. Difficult to get into the car park and now they charge £12 daily/nightly charge and a cheaper rate found round the corner in nearby car park. Overall Exeter is a beautiful city with green fields in view wherever you look and the Rougemont would be perfect if desperately needed monies spent on the property. Front of house and desk staff were very helpful, friendly, approachable and welcoming.