Mercure Exeter Rougemont Hotel 4 stars

Customer review rating 4.0/5 6,936 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Exeter Rougemont Hotel
See on a map
+ 16 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4408713769018

Fax: (+44)08713769118

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION : 

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodation(s)

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

DRAKES

Type of cuisine: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Non contractual photo

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Non contractual photo

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,936 reviews

tripadvisor

TripAdvisor Rating 3.5/5

638 reviews

Let down

Customer review rating 4.0/5

Mr M. C. Couples - 22/11/2020 Confirmed reviews ALL

I booked 2 nights for my wife and I, everything seemed as expected on arrival, especially knowing the macure had a good reputation. The staff were friendly and helpful. Unfortunately we had a large leak in the bathroom with water pooling from the ceiling. We were offered a different room but after a long travel and already sorting out our things I wasn’t prepared to move all my things. We were then told that if we stayed in the room we would receive complimentary drinks. Unfortunately this did not happen. After so much disappointment I didn’t bother to chase up the offer and continued to stay in our leaking room for another night and left early the day of checkout. Without even bothering with breakfast which was paid for as we both dealt let down by the whole experience!

Wonderful staff

Customer review rating 4.0/5

Bob Business - 20/11/2020 Confirmed reviews ALL

I would like to highlight the excellent service provided by the young lady at the reception desk who was on duty through out my stay between the 16th and 18th November 2020. As well as a friendly and courteous welcome it was clear that nothing was too much trouble for her. Everything was clearly explained - noting that the pandemic restrictions have complicated guest's stays and hotel activities. Would highly recommend your venue and look forward to visiting again.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

great stay

Customer review rating 4.0/5

Karl W. Business - 19/11/2020 Confirmed reviews ALL

friendly and welcoming staff, great location rooms very spacious extra large comfortable bed had a great night sleep

Dear Mr w., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Very good location

Customer review rating 4.0/5

Melinda A. Families - 12/11/2020 Confirmed reviews ALL

Loved the grandness of your historic hotel together with contemporary bedroom ( very warm) and bathroom , great breakfast and friendly service . Would definitely stay again.

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

good location but Covid restrictions in place

Customer review rating 4.0/5

Hugh M. Couples - 07/11/2020 Confirmed reviews ALL

Good

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Great location friendly and efficient staff

Customer review rating 4.0/5

Ian M. Couples - 07/11/2020 Confirmed reviews ALL

Great to have the cooked breakfasts back

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Lovely hotel

Customer review rating 4.0/5

C. B. Couples - 06/11/2020 Confirmed reviews ALL

We arrived and, as requested, parking had been reserved for us because my husband has walking difficulties. We would not be able to stay here without this courtesy. Check in was fine and our room was lovely. One of the rooms for disabled people. The staff are really friendly. Only small thing was we were not sure how to get clean towels so asked at reception. Would have preferred to know this at the beginning.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Uni visit

Customer review rating 4.0/5

Nc Couples - 03/11/2020 Confirmed reviews ALL

Visited my brother who is at the university

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I have shared your comments with Kat and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Horrendous

Customer review rating 4.0/5

G. Couples - 02/11/2020 Confirmed reviews ALL

We only stayed 1 night and had to cancel the rest of the booking. We were celebrating our 25th wedding anniversary. Shower flooded all way to the bedroom, wardrobe door would not close, stayed wide open, mattress was so uncomfortable, buttons scraped us every time we moved. Breakfast was cold and a black hair was in it, I showed the girl serving. Worst stay ever, would not recommend, I understand this is unprecedented times but no excuses for a 4 star hotel.

Dear Mrs G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager
Customer review rating 4.0/5

Manuela C. Business - 01/11/2020 Confirmed reviews ALL

Good position but lack of services

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Perfect

Customer review rating 4.0/5

Karrie Families - 31/10/2020 Confirmed reviews ALL

This hotel was exactly what we needed, it was very well located in the middle of Exeter, the rooms were very comfortable and the staff was very welcoming. Couldn't of asked for anything more xxx Thank you

great location and friendly, helpful staff.

Customer review rating 4.0/5

Anonymous Families - 29/10/2020 Confirmed reviews ALL

We found the staff very welcoming and friendly, whilst respecting social distancing. The upgrade and having connected rooms was a lovely bonus, thank you. We would have liked to be sure of a parking space but managed to secure a space nearby.

Good location

Customer review rating 4.0/5

Debbie Families - 28/10/2020 Confirmed reviews ALL

The hotel building is beautiful and in a superb location in Exeter city centre. Sadly, we were disappointed with the beds, which were very uncomfortable, the mattresses were hard and lumpy. We requested mattress toppers for our second night and these did help, but the hard, lumpy bed set off my back problem again. The pillows were also flat and not the usual plump hotel pillows that we have found elsewhere. Also, the bathroom towels were small, old and very thin, not up to usual hotel standards. We had problems parking at the hotel, we spent a lot of time trying to gain a parking space and had to park in the station car park and we were not happy leaving our expensive car there, but had no choice. On our last visit to Exeter, we stayed at the Holiday Inn Express and the beds and pillows were so comfortable and the towels large and fluffy, there was also adequate parking. Although the location of the Rougemont is fantastic for us visiting our son at university, we are reluctant to stay there again due to the issues that I have mentioned.

Really good stay.

Customer review rating 4.0/5

Matthew G. Couples - 26/10/2020 Confirmed reviews ALL

Warmly welcomed by all the staff, comfortable well presented room in a lovely building with some proper character.

Very nice

Customer review rating 4.0/5

Alan D. Business - 25/10/2020 Confirmed reviews ALL

Lovely hotel, extremely comfortable rooms. Food menu is quite small so ate out the 2nd night. Staff were polite and always smiling.

Excellent position.

Customer review rating 4.0/5

Alfie M. Couples - 24/10/2020 Confirmed reviews ALL

Just perfect stay, excellent position and the staff were excellent, special mention of Gill Jones and Kat Moore, fabulous staff members.

Overnight

Customer review rating 4.0/5

Andy S. Business - 23/10/2020 Confirmed reviews ALL

Hotel, staff and room were all fantastic but mattress was very lumpy and I did not sleep well.

Safe and comfortable

Customer review rating 4.0/5

Chris A. Friends - 22/10/2020 Confirmed reviews ALL

Received a warm welcome by email and in person. Security measures for staff and guests were well in place. We felt very safe secure and comfortable. The hotel was very clean and beautifully appointed. The location is perfect, close to the city centre and all its amenities. Car parking is always helpful in a strange place. Staff members were very friendly and very professional. It was clear that many were multi tasking but were well equipped to do so. Congratulations on your staff and on your arrangements. We look forward to seeing you again. Many thanks.

Very nice and friendly

Customer review rating 4.0/5

James S. Friends - 22/10/2020 Confirmed reviews ALL

Wedding in Exeter, looked after well, staff helpful, room nice, comfortable, clean. Virus procedure a bit of a pain but in place.

great relaxing stay

Customer review rating 4.0/5

Karl W. Business - 21/10/2020 Confirmed reviews ALL

Another great relaxing stay . Front of house staff very welcoming and friendly rooms very spacious and clean. great nights sleep in a king size bed .

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in exeter