ibis Styles Manchester Portland Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 1,201 reviews

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ibis Styles Manchester Portland Hotel - Image 1
ibis Styles Manchester Portland Hotel - Image 2
ibis Styles Manchester Portland Hotel - Image 3
ibis Styles Manchester Portland Hotel - Image 4
Portland Street, 3 to 5, M1 6DP MANCHESTER, United Kingdom

Description

Hotel extras

  • Nearby landmarks include Manchester Town Hall and Chinatown

  • Central location, with plenty of nearby transport links

  • Jamboree Food Fest & Bar offering international cuisine

  • Located just 0.3km from Manchester Piccadilly train station

  • Great choice for travellers interested in night life

Our accommodation(s)

Hotel location

ibis Styles Manchester Portland Hotel

Portland Street, 3 to 5
M1 6DP MANCHESTER
United Kingdom

GPS:53.480173, -2.235233

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

JAMBOREE FOODFEST & BAR

Come and celebrate a carnival of international flavours at our on-site Jamboree Foodfest & Bar. Kick back with an ice-cold beer, tuck into a plate of something a little different and relax in funky, colourful surrounds.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,201 reviews

TripAdvisor Rating  3.5/5  1,696 reviews

WELL LOCATED

Customer review rating 4.5/5

Mp Business - Confirmed reviews ALL

Great Place, Great location

Well located

Customer review rating 4.5/5

Claire-emily Solo - Confirmed reviews ALL

Another good stay at this hotel. It's in a good location to get around on public transport and very close to the arndale shopping centre. My room was nice a quite and clean.

Dear Claire-Emily S., We very much appreciate your comments regarding your stay at the ibis Styles Manchester Portland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adam Greenway Front Office Manager

Very disappointing

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Bar staff on evening of Saturday 9 November extremely rude and with a major attitude problem. So bad that I avoided the restaurant for breakfast on Sunday and Monday despite having paid in advance for it. Dreadful. Rest of staff nice and friendly, room okay. Will never return.

Dear Paul G., Thank you for taking the time to tell us about your experience at ibis Styles Manchester Portland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adam Greenway Front Office Manager

Water Disruption Across 12 Rooms, No Compensation

TripAdvisor rating 1.0/5

Izham H TripAdvisor review

Stayed at Manchester Portland for 8 nights with 14 rooms, and we faced a water disruption affecting all rooms. Despite this serious issue, the hotel only compensated 2 rooms, which is unacceptable, especially given the health and safety risk of having no water. However, the front office staff, especially Cindy, was very nice and helpful throughout. Unfortunately, management’s response was minimal. As a Platinum member, this was my worst experience with Accor—would not recommend.

Dear Izhamh2024, Thank you for taking the time to share your experience with us. We sincerely apologize for the water disruption that occurred during your stay. This was an external issue beyond our control, and despite our best efforts to resolve it quickly, we understand the inconvenience and frustration it caused. We are very sorry that our response did not meet your expectations. We strive to provide all our guests, especially our valued Platinum members, with the best possible experience. While we were able to provide compensation for some of the rooms impacted, we recognize this fell short of fully addressing the disruption you faced. Rest assured, we are reviewing our response to ensure we are better prepared should an issue like this arise again. We appreciate your kind words about our front office staff, especially Cindy, who is dedicated to assisting our guests with care and professionalism. Your feedback is invaluable as it helps us to improve our guest experience. Once again, we apologize for the inconvenience and the impact this situation had on your stay. Please feel free to reach out to us directly if you’d like to discuss this further. Warm regards, Adam Greenway Front Office Manger

Hotel is not as advertised

Customer review rating 1.5/5

Mr P. Solo - Confirmed reviews ALL

Reception staff were mostly lovely Management were nowhere to be found during my stay On the last night of my stay I found there was no water in my room I emailed the management regarding my dissatisfaction and all they said was we made every effort to inform guests of the issue The room was much smaller than advertised I could not fit in the shower The sink is behind the bathroom door - why?? The window did not open and looked broken The room was not worth the almost 500 pounds I paid for 4 nights The Saturday night alone was 250 pounds Will not be returning

Hello Mr P., Thank you for sharing your feedback. I’m very sorry to hear about your experience and that we didn’t meet your expectations on this stay. Please rest assured, the issue with the water was an unexpected occurrence beyond our control, and it is certainly not typical of our hotel. Our management team did respond to your email, and we sincerely apologize for any inconvenience caused. We always strive to provide a comfortable and enjoyable stay for all our guests, and it’s disappointing to hear we fell short of that during your visit. Kind Regards, Front Office Supervisor.

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Other web-users rate our hotel

  • 2,782 reviews 9.7/10 Location
  • 3,412 reviews 5.8/10 Room
  • 2,309 reviews 8.5/10 Service
  • 48 reviews 7.2/10 WiFi
  • 1,947 reviews 3.9/10 Comfort
  • 1,321 reviews 7.1/10 Cleanliness
  • 773 reviews 6.8/10 Breakfast
  • 375 reviews 6.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.