Pullman Kuala Lumpur City Centre Hotel and Residences 5 estrelas

Check-in was smooth with the assistance of Norlida. Due to covid, the lounge has been shifted to the lobby where the food offering is quite good. Hosted by Nor, the service at the lounge was Even during this challenging time, the hotel still offers a great buffet spread for breakfast, with strict compliance with COVID-19 protocol.

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.

Plus points: 1) strategic location nearby KLCC and right smack to pavillion 2) They have very good deal for in-house guest for the new year eve dinner, which is a lovely touch to appreciate customers! 3) I was greeted as a valuable member of Accor loyalty program and enjoyed the good hospitality throughout.My room was upgraded! TQ Setbacks: 1) The hot shower didnt work in our 1st day and ended up showering with cold shower :( 2) No KLCC view 3) Very small pool and the pool bar was closed 4) Major setback! Pullman customers were no longer allowed to use the pedestrian bridge that connecting Banyan Tree hotel and pavillion! Its the same group of hotel, but very different treatment. It will be awesome to be able to use the bridge so you wont end up wet walking few more hundreds meters to the next pedestrian bridge!

When I arrive at the front desk, not only I was not greeted being an Accor Platinum member and the nightmare comes during departure where I needed to queue for almost 15 minutes despite I identified myself and there isn't any outstanding payment. Room noise isolation is horrible, one of the adjacent room was playing loud music past mid night and eventually shut off at 5am. F&B personnel Andy and Sue have been showing the true Pullman quality where I was being well attended by both - Well done!

Very good location to stay for a few days in KL center area. Convenient and comfortable to shop around especially Pavillion. Alot choices for food, Hakka restaurant nearby highly recommended. Good service!

Nice stay here. Every SOP for COVID-19 is followed the Accor standard. I would like Thank Margaraet for serve me during check in and Mohamad for assist me during my stay, he always ask me for anything that i need and try to fulfill my request. All staff here are politely greeting me every morning. I hope to again here soon. I would like recommend this hotel!

Have to improve a lot on breakfast (meal), not enough towel in swimming pool area and the hotel are charge executive lounge access with the hotel room price but they offered the executive lounge facility in the lobby restaurant (due to covid-19) with the limit choices.

The hotel located near major shopping centers like pavilion and star hills. Within walking distance. Near money changer and convenience store. Equip with in house best Japanese restaurant and Chinese restaurants and club lounge for privacy

booked the apartment unit but the smell of the unit is uncomfortable. Hence upgrate to junior suite. The reception staff was very helpful with the upgrade. But the breakfast the next morning was horrible. Understand there's no buffet breakfast.. am only allowed to order once for two adult. Mind u I have a 4 years old with me. Upon clarification with the staff there.. was told breakfast is only for adult. Kids don't get to eat. The staff answers as if I am begging for food.

Hotel location is strategic. 5-min walk to Pavilion mall. The hotel staffs are all nice. Many facilities were not open during the Recovery Movement Control Order (RMCO), however the hotel staffs provided us with some special treats inside room. Can't think of any better experience than what we had especially during this time, it was indeed a perfect stay.

I decided to spend the weekend in KL with my family as the lock down eased. The normally busy hotel was strangely empty. Most food outlets were closed as were the gym and the pool. The club lounge was also closed. So, i was not able to enjoy this facility. Overall, the staff provided the service as best as they could. The only issue i had was that breakfast was served in the room and it took a long time to arrive. I was also not offered a customary welcome drink which was probably due to COVID 19. I hope that things will get back to normal soon.

The hotel under went a big remodel and it perfect for local malls and tourist sites and equally walking distance to many place. It has a great executive lounge. I was sad my feet turn blue since the pool doesnt take the chill out of the water, once in it didnt get any warmer

The hotel has excellent location near the hustle bustle of the KL City and many tourist attractions. From Petronas Tower to the Bukit Bintang, Berjaya Times Square, Pavilion Mall everything is at walking distance.

Stayed for a week at the Pullman KLCC which was almost a perfect flawless stay. Booked a hotel transfer from the airport and although more expensive than a taxi it made for a hassle free trip to the hotel with being met at the airport by a hotel representative and escorted to our waiting car We were met at the hotel by Sophia (ECL Manager) who escorted us to the lounge while explaining the hotels features and facilities for a fast and easy check in. The room was a Grand Delux with ECL access and was large, tastefully furnished with a mix of differently designed furniture that all blended together. Being a corner room it had a massive curved panorama window which once would have amazing views of the Petronas towers (like many hotels in KL they get built out) but still had fabulous views. Thank you to Noor (Dilla) from housekeeping for the unexpected surprise in the room it was greatly appreciated. The ECL is tastefully decorated and open until 10pm for breakfast, soft drinks/coffee during the day, afternoon tea with cocktails and canapes each evening. At all times the food looked fresh and inviting and was beautifully presented and the lounge was a great place to relax and (children under 12 not allowed). Service was amazing from all of the lounge staff who were attentive to all guests and nothing was a problem for them at any time. A big thank you to Sophia (Lounge Manager),Ida,Ang Sue, Alex, Syamir, Flavie, Raihan and of course Kamahl (Mr Kawo lol) who we had many conversations and laughs with, your service was impeccable and Sophia must be proud to have such a great staff (sorry if I missed anyone). A special thank you to chef Shah Irwan who was told of certain food allergies I have and always prepared a special dish for me each night to ensure I had a great experience there and these were always beautiful presented and tasted super amazing (I felt a little embarrassed but extremely grateful for his bursting with flavour dishes). The pool area is on the 10th floor with a large pool, plenty of lounges and a pool bar for food and drinks open until 10pm. Again the staff there were very attentive to all. Thank you to Tommy who we had many conversations with (and he makes a great cocktail) always ensuring that our visit to the pool was relaxing and enjoyable and he is a great ambassador for the hotel. The Sedap was disappointing and missed towels etc in the room on a couple of days, otherwise it would have been a perfect stay. We will be back

Checked in by Kelvin, a smiley gentleman who was professional and pleasant to deal with. Our room was not ready at 12noon so we went across to Pavilion for lunch. Was told we were being upgraded, what a nice surprise! Breakfast was delicious, I think this was way better than our 1st stay in 2016. Well Done Pullman, with such competitive market in KL you certainly stood out! Kind regards Christy & family Auckland New Zealand