Pullman Kuala Lumpur City Centre Hotel and Residences 5 estrelas

Classificação clientes Avis 4.2/5 12.850 comentários

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Quarto 1

Número de pessoas
Idade das crianças

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+ 20 Serviços

Extras do hotel

  • Serviço de hóspede amigável e impecável

  • Restaurantes especializados para o viajante aventureiro

  • Deslumbrante terraço paisagístico

  • No Triângulo Dourado perto de estabelecimentos comerciais e de locais de entretenimento

  • Perto de butiques de luxo e atrações turísticas de Kuala Lumpur

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Serviços para crianças
  • Climatizado
  • KLIA 1Serviços pagos
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Late Check OutServiços pagos
  • Mensageiro
  • Concierge
Lazer e atividades
  • Piscina
  • Academia
  • Serviços para crianças
Alimentação
  • Café da manhãServiços pagos
  • 4 Restaurante(s)
  • 2 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 13 Sala(s) de reuniões
  • Hotel de convenções

Localização do hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in a partir das 14h00

Check out até as 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • De avião

    KLIA 1 A 56 km / 34,8 milhas - Transporte pagamento

  • De avião

    KLIA 1 AND KLIA 2 A 56 km / 34,8 milhas

  • De trem

    RAJA CHULAN STATION A 0,5 km / 0,31 milhas

GPS:3.15013, 101.7145

Nossas acomodações

Nossos quartos foram projetados com o conforto em mente. Oferecemos 445 quartos espaçosos e 157 apartamentos com serviço, oferecendo um lugar para relaxar ou trabalhar.

QUARTO DELUXE, 1 Cama King Size

  • Número máximo de pessoas: 3
  • Superfície: A partir de 35 / 377 sq ft
  • Vistas: Vista panorâmica *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Serviço de despertador automático(...)

QUARTO DELUXE GRANDE, 1 Cama King Size

  • Número máximo de pessoas: 2
  • Superfície: A partir de 54 / 581 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Tábua e ferro de passar roupas(...)

QUARTO PREMIUM DELUXE, 1 cama king size

  • Número máximo de pessoas: 2
  • Superfície: A partir de 35 / 377 sq ft
  • Vistas: Vista panorâmica *

Sujeito à disponibilidade

  • Instalações para fazer café/chá
  • Minibar

QUARTO DELUXE PREMIUM GRAND, 1 Cama King Size

  • Número máximo de pessoas: 2
  • Superfície: A partir de 54 / 581 sq ft
  • Vistas: Vista panorâmica *
  • Os extras do alojamento: CORNER_ROOM *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Serviço de despertador automático(...)

QUARTO DE LUXO com 2 Camas de Solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 35 / 377 sq ft
  • Vistas: Vista panorâmica *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Serviço de despertador automático(...)

QUARTO EXECUTIVE CLUB, 1 Cama King Size e acesso ao lounge do clube

  • Número máximo de pessoas: 2
  • Superfície: A partir de 35 / 377 sq ft
  • Vistas: Vista panorâmica *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Serviço de despertador automático(...)

QUARTO PREMIUM DELUXE, 2 camas de solteiro.

  • Número máximo de pessoas: 2
  • Superfície: A partir de 35 / 377 sq ft
  • Vistas: Vista panorâmica *

Sujeito à disponibilidade

  • Instalações para fazer café/chá
  • Minibar

QUARTO EXECUTIVE CLUB, 2 Camas de Solteiro e acesso ao lounge do clube

  • Número máximo de pessoas: 2
  • Superfície: A partir de 35 / 377 sq ft
  • Vistas: Vista panorâmica *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Serviço de despertador automático(...)
Quartos

Nossos restaurantes e bares

SEDAP RESTAURANT

Tipo de culinária: Internacional

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

Menu (PDF)

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

RED CHINESE CUISINE

Tipo de culinária: Chinês

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

Menu (PDF)

Almoço

11:00 - 15:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

ENJU

Tipo de culinária: Japonês

O restaurante japonês serve culinária casual japonesa em um ambiente divertido e moderno. Ele também serve uma seleção de vinhos, saquês, uísques e cervejas.

Menu (PDF)

LIVING SPACE

Tipo de culinária: Internacional

Restaurante apenas para hóspedes do apartamento e eventos ocasionais. O Residential Lounge oferece um ambiente tipo clube.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

BLU BAR & CIGARS

Foto não contratual

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

TERRACE POOL

Foto não contratual

Um santuário para a culinária japonesa casual, o bar serve uma seleção de vinhos finos, saquê, uísques e cervejas.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 13

  • Tamanho máximo: 577

  • Capacidade máxima: 1000 pessoas

  • Capacidade máxima para banquete: 480 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Pullman Kuala Lumpur City Centre Hotel and Residences

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.2/5

12.850 comentários

tripadvisor

Classificação no TripAdvisor 4.5/5

288 comentários

2020 Certificado de Excelência Trip Advisor
Certificado de excelência 2020

Arrangment poor

Classificação TripAdvisor 2.0/5

Go28950036409 Business - 15/04/2021 Avaliação certificada TripAdvisor

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

Classificação TripAdvisor 5.0/5

hlc1982 14/04/2021 Avaliação certificada TripAdvisor

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

Classificação TripAdvisor 5.0/5

Ahmad S 07/04/2021 Avaliação certificada TripAdvisor

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

Classificação TripAdvisor 5.0/5

noorsyamilia 06/04/2021 Avaliação certificada TripAdvisor

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Excellent Service, Not very good experience with the room cleanliness

Classificação TripAdvisor 3.0/5

jackkjlim 23/03/2021 Avaliação certificada TripAdvisor

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

Still The Best Option For Staycation in KL

Classificação TripAdvisor 5.0/5

Auliya2808 10/03/2021 Avaliação certificada TripAdvisor

Check-in was smooth with the assistance of Norlida. Due to covid, the lounge has been shifted to the lobby where the food offering is quite good. Hosted by Nor, the service at the lounge was Even during this challenging time, the hotel still offers a great buffet spread for breakfast, with strict compliance with COVID-19 protocol.

Outstanding Service, big rooms, some maintenance issues

Classificação TripAdvisor 4.0/5

946ian 18/01/2021 Avaliação certificada TripAdvisor

Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team.

Overall pleasant stay but can be further improved

Classificação TripAdvisor 4.0/5

Hairul R 05/01/2021 Avaliação certificada TripAdvisor

Plus points: 1) strategic location nearby KLCC and right smack to pavillion 2) They have very good deal for in-house guest for the new year eve dinner, which is a lovely touch to appreciate customers! 3) I was greeted as a valuable member of Accor loyalty program and enjoyed the good hospitality throughout.My room was upgraded! TQ Setbacks: 1) The hot shower didnt work in our 1st day and ended up showering with cold shower :( 2) No KLCC view 3) Very small pool and the pool bar was closed 4) Major setback! Pullman customers were no longer allowed to use the pedestrian bridge that connecting Banyan Tree hotel and pavillion! Its the same group of hotel, but very different treatment. It will be awesome to be able to use the bridge so you wont end up wet walking few more hundreds meters to the next pedestrian bridge!

One of my worst Pullman experience

Classificação TripAdvisor 1.0/5

cheongcecil Business - 04/01/2021 Avaliação certificada TripAdvisor

When I arrive at the front desk, not only I was not greeted being an Accor Platinum member and the nightmare comes during departure where I needed to queue for almost 15 minutes despite I identified myself and there isn't any outstanding payment. Room noise isolation is horrible, one of the adjacent room was playing loud music past mid night and eventually shut off at 5am. F&B personnel Andy and Sue have been showing the true Pullman quality where I was being well attended by both - Well done!

Dear cheongcecil, Thank you for taking the time to share your detailed feedback. We are really sorry for all the inconvenience this has caused you but please know that you have our commitment to improve and ensure necessary steps are taken to be better. It appears we have inadvertently fallen short of your expectations in some areas but we are certainly keen to learn and rectify. I am however overwhelmed to know that you are happy with the service provided by Andy and Sue. We will be sure to thank them for their great effort and are equally appreciative of your kind recognition for us. I truly hope this experience will not affect your faith in us and that you will give us another opportunity to welcome you back and deliver the true Pullman experience. Warm regards, Karen Sophia Guest Experience Manager

Staycation

Classificação TripAdvisor 4.0/5

Wanderer65933569409 23/12/2020 Avaliação certificada TripAdvisor

Very good location to stay for a few days in KL center area. Convenient and comfortable to shop around especially Pavillion. Alot choices for food, Hakka restaurant nearby highly recommended. Good service!

Excellent!

Classificação TripAdvisor 5.0/5

ammarirfan911 06/10/2020 Avaliação certificada TripAdvisor

Nice stay here. Every SOP for COVID-19 is followed the Accor standard. I would like Thank Margaraet for serve me during check in and Mohamad for assist me during my stay, he always ask me for anything that i need and try to fulfill my request. All staff here are politely greeting me every morning. I hope to again here soon. I would like recommend this hotel!

Dear ammarirfan911, I am very pleased to learn that our team members have been responsive and polite as this is exactly the image that we would like to project to our valued guests. It would definitely be my pleasure to share your comments with both Margaraet and Mohamad , in which I am certain they would be equally thrilled to hear of this. Thank you once again for taking the time to share your feedback with us. We certainly look forward to welcome you back at Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Not Bad

Classificação TripAdvisor 3.0/5

837azlana 07/09/2020 Avaliação certificada TripAdvisor

Have to improve a lot on breakfast (meal), not enough towel in swimming pool area and the hotel are charge executive lounge access with the hotel room price but they offered the executive lounge facility in the lobby restaurant (due to covid-19) with the limit choices.

Dear 837azlana, Thank you for taking the time to leave us your feedback. It is very disappointing to read that we let you down in so many areas. These issues have already been addressed with the relevant department leaders. Please be assured that this is not the standard of service that we are normally renowned for providing at Pullman KLCC. Our team members work very hard every day to deliver a quality product to our guests with a genuine service from the heart. It is always disappointing to all of us when we don't get it quite right. We are sorry to read that the breakfast served was not to your satisfaction. Executive Lounge is temporary close during Recovery Movement Control Order (RMCO) period. Your comment about the lack of food varieties has been shared with the Executive Chef who will take the necessary corrective action. Please accept our sincerest apologies. Once again, thank you for taking the time to write and we hope you will give us another opportunity to show you the true Pullman hospitality. Kind Regards, Karen Sophia Guest Experience Manager

Strategic location near pavilion

Classificação TripAdvisor 4.0/5

aha1976 19/08/2020 Avaliação certificada TripAdvisor

The hotel located near major shopping centers like pavilion and star hills. Within walking distance. Near money changer and convenience store. Equip with in house best Japanese restaurant and Chinese restaurants and club lounge for privacy

Dear aha1976, Thank you for the positive feedback. We are delighted to read that you had a pleasant stay and we hope to welcome you back soon. Sincerely, Karen Sophia Guest Experience Manager

Horrible breakfast

Classificação TripAdvisor 2.0/5

Patricktan11 05/08/2020 Avaliação certificada TripAdvisor

booked the apartment unit but the smell of the unit is uncomfortable. Hence upgrate to junior suite. The reception staff was very helpful with the upgrade. But the breakfast the next morning was horrible. Understand there's no buffet breakfast.. am only allowed to order once for two adult. Mind u I have a 4 years old with me. Upon clarification with the staff there.. was told breakfast is only for adult. Kids don't get to eat. The staff answers as if I am begging for food.

Dear Mr. Tan, This unpleasant experience is further aggravated by the poor attitude of the team members who is depicted as a cold display of service to you. What has happened it unacceptable, and this is not the true standard of Pullman therefore we seek your understanding that this matter will be addressed by the respective Department Head to ensure that there will be no recurrences and necessary action will be taken I am able to comprehend how detrimental this matter is to your confidence however I seek your kind understanding to view this as an isolated case. Mr. Tan, I would also like to extend my apologies for these various factors that could have affected your stay and I hope that these will not deter you from returning to our hotel as we wish to alter the impression that you had from previous stay. Sincerely, Karen Sophia Guest Experience Manager

Perfect weekend getaway.

Classificação TripAdvisor 5.0/5

mustaqimmokhlis 18/06/2020 Avaliação certificada TripAdvisor

Hotel location is strategic. 5-min walk to Pavilion mall. The hotel staffs are all nice. Many facilities were not open during the Recovery Movement Control Order (RMCO), however the hotel staffs provided us with some special treats inside room. Can't think of any better experience than what we had especially during this time, it was indeed a perfect stay.

Dear mustaqimmokhlis, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us during this 'new normal' era! We certainly hope that our Hotel remains at the top of your list every time you are in Kuala Lumpur . It would be our pleasure to welcome you back. Warm regards, Devi Chandrasegaran Guest Experience Specialist

A strange Accor experience as COVID 19 lock down eases

Classificação TripAdvisor 4.0/5

Wee Kiat P 17/06/2020 Avaliação certificada TripAdvisor

I decided to spend the weekend in KL with my family as the lock down eased. The normally busy hotel was strangely empty. Most food outlets were closed as were the gym and the pool. The club lounge was also closed. So, i was not able to enjoy this facility. Overall, the staff provided the service as best as they could. The only issue i had was that breakfast was served in the room and it took a long time to arrive. I was also not offered a customary welcome drink which was probably due to COVID 19. I hope that things will get back to normal soon.

Dear Wee Kiat P, Thank you for the wonderful review about your stay here at Pullman KLCC. It is truly our pleasure to ensure only the finest of services are given to all of our guests during the current pandemic situation. We are overjoyed that your overall stay was great! We, however, will indeed take note about your breakfast service to ensure we improve in the future. We look forward to welcoming you back here to your home-away-from-home overlooking beautiful Kuala Lumpur. Until your next visit, a fond farewell. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Great remodel and a great stay in the city center

Classificação TripAdvisor 5.0/5

stephenpysc 27/02/2020 Avaliação certificada TripAdvisor

The hotel under went a big remodel and it perfect for local malls and tourist sites and equally walking distance to many place. It has a great executive lounge. I was sad my feet turn blue since the pool doesnt take the chill out of the water, once in it didnt get any warmer

Dear stephenpysc, Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback!Unfortunately, our swimming pool is not a heated one and I am sorry to hear that your feet got really cold because of this! We thank you for choosing Pullman KLCC. Please come back and stay with us again the next time your decide to visit our beautiful city! Warm regards, Devi Chandrasegaran Guest Experience Specialist

Pullman Kuala Lumpur City Centre Hotel & Residences_My Home In KL

Classificação TripAdvisor 4.0/5

JayeshPandya Business - 09/02/2020 Avaliação certificada TripAdvisor

The hotel has excellent location near the hustle bustle of the KL City and many tourist attractions. From Petronas Tower to the Bukit Bintang, Berjaya Times Square, Pavilion Mall everything is at walking distance.

Dear JayeshPandya, Thank you for sharing your feedback of your experience with us at Pullman KLCC I am thrilled that you were impressed with our ideal location. We are indeed within striking distance of many Kuala Lumpur must sees! We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Amost a perfect stay

Classificação TripAdvisor 5.0/5

geoffmark 04/02/2020 Avaliação certificada TripAdvisor

Stayed for a week at the Pullman KLCC which was almost a perfect flawless stay. Booked a hotel transfer from the airport and although more expensive than a taxi it made for a hassle free trip to the hotel with being met at the airport by a hotel representative and escorted to our waiting car We were met at the hotel by Sophia (ECL Manager) who escorted us to the lounge while explaining the hotels features and facilities for a fast and easy check in. The room was a Grand Delux with ECL access and was large, tastefully furnished with a mix of differently designed furniture that all blended together. Being a corner room it had a massive curved panorama window which once would have amazing views of the Petronas towers (like many hotels in KL they get built out) but still had fabulous views. Thank you to Noor (Dilla) from housekeeping for the unexpected surprise in the room it was greatly appreciated. The ECL is tastefully decorated and open until 10pm for breakfast, soft drinks/coffee during the day, afternoon tea with cocktails and canapes each evening. At all times the food looked fresh and inviting and was beautifully presented and the lounge was a great place to relax and (children under 12 not allowed). Service was amazing from all of the lounge staff who were attentive to all guests and nothing was a problem for them at any time. A big thank you to Sophia (Lounge Manager),Ida,Ang Sue, Alex, Syamir, Flavie, Raihan and of course Kamahl (Mr Kawo lol) who we had many conversations and laughs with, your service was impeccable and Sophia must be proud to have such a great staff (sorry if I missed anyone). A special thank you to chef Shah Irwan who was told of certain food allergies I have and always prepared a special dish for me each night to ensure I had a great experience there and these were always beautiful presented and tasted super amazing (I felt a little embarrassed but extremely grateful for his bursting with flavour dishes). The pool area is on the 10th floor with a large pool, plenty of lounges and a pool bar for food and drinks open until 10pm. Again the staff there were very attentive to all. Thank you to Tommy who we had many conversations with (and he makes a great cocktail) always ensuring that our visit to the pool was relaxing and enjoyable and he is a great ambassador for the hotel. The Sedap was disappointing and missed towels etc in the room on a couple of days, otherwise it would have been a perfect stay. We will be back

Dear geoffmark, We absolutely love your 5 star rating! I am absolutely overjoyed that we have exceeded your expectations. I am so pleased to read how much you enjoyed your time with us and of course Dilla, Tommy, Sophia and her Club Lounge team are positively over the moon with their special mentions.We are pleased that you enjoyed our beautiful bedrooms and experienced exemplary guest services throughout your stay. The team here always strive to deliver the best experience for our guests and it is the smallest things that make the biggest difference so we are glad that you enjoyed the surprise. We look forward to having another opportunity to welcome you back and create even more Pullman KLCC memories. Warm regards, Devi Chandrasegaran Guest Experience Specialist

The Best

Classificação TripAdvisor 5.0/5

Selwyn W 03/02/2020 Avaliação certificada TripAdvisor

Checked in by Kelvin, a smiley gentleman who was professional and pleasant to deal with. Our room was not ready at 12noon so we went across to Pavilion for lunch. Was told we were being upgraded, what a nice surprise! Breakfast was delicious, I think this was way better than our 1st stay in 2016. Well Done Pullman, with such competitive market in KL you certainly stood out! Kind regards Christy & family Auckland New Zealand

Dear Selwyn W, Thank you for your delightful comments about your stay in our Hotel! Your feedback is really appreciated and the team will be happy to read about it! Kelvin will be overjoyed when he hears about your personal mention of him! Thank you for taking your time to connect with us and we look forward to welcoming you back very soon! Sincerely, Devi Chandrasegaran Guest Experience Specialist

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