Pullman Kuala Lumpur City Centre Hotel and Residences 5 estrelas

We stayed in a one bedroom apartment. When we walked in, all the tables had finger prints, the furniture was dusty, and the kitchen floor was sticky. We ended up wiping everything down with antibacterial wipes. My husband informed me there was mold in the bathroom on day one. I had a look and thought he just meant the tiles (not too bad). Did not see the stuff on the ceilings till our last day (which is unfortunate because I would have asked two change rooms). The bedroom lights were white light, not conducive to rest . We also felt that the general supplies (such as soap, shampoo and toilet paper) were not generous. There was only one of each (even though there were 3 of us and we were staying for 7 days. We ended up buying our own supplies. Room service was terrible. I called up after 45 mins of waiting to ask when food would arrive and the rude person said 'you want to order food or what?' At buffet breakfast, I informed a staff member who was dressed smartly that there was no more tea. He basically said 'someone will fill it and walked off.' The fellow came back half an hour later and still no refill. After saying this, housekeeping we're prompt with our request for linen and towels. And there were some friendly staff in food and beverages. Location is good. Just the consistency was not there. My suggestion to Pullmans is to Quality check your rooms to make sure that they are clean and train your staff to be more service oriented.

The one of my perfect staycation hotel under Accor group. The staffs, facilities, room and location all 5 star. The Hotel staff are friendly and well trained. The hotel located strategically in front of Pavillion and KLCC. Just walking distance via sky bridge. The room so spacious, clean and smell luxury. I really enjoyed breakfast with so many variety and delicious food. I love omelette, teh tarik, salads and roti canai. They even have yogurt maker which I didn't have a chance to try because I was full. I enjoyed using facilities such as pools and gym. Both are so great to me. Swimming pool is well maintained by the hotel. Overall, it is very worth to stay at Pullman especially breakfast buffet. Kudos to all of you. Thanks for the great hospitality and I will come again.

My friend and I had an evening at the Banyan Tree Vertigo Bar - when we left we could not find a taxi anywhere we had no WiFi and felt stranded - we asked at the desk in the Banyan Tree and the guy told us basically tough can’t help you!! We walked next door to The Pullman Hotel and an amazing young man called Ugaraj went above and beyond to help. He got us a taxi and we got back to our hotel. This young man saved the night for us!! Thank you Ugaraj

I have always stayed with Pullman KLCC ever since I started my regional travel, however I am utterly disappointed this time when I stay with them. I have booked my stay with Pullman KLCC through my company booking system, which in it, I have 2 option. A cheaper option without able to applying my accor platinum membership, and a more expensive option where I can apply my membership. I have chosen the more expensive option where I can apply my membership. I have recently achieved my platinum status and Pullman KLCC being my first Pullman hotel that I stayed, I am looking very much forward to visiting the lounge. However to my utter disappointment, when I was checking in, the check in staff said that, because I booked from a 3rd party system, I am not eligible for any benefits from the platinum status, despite mentioning to them that I have chosen the option that allows me to apply my membership to the booking, they just come back with no. After being out for the day, and back to the room, I decided to contact Accor and after 2 whole day and on my 3rd day, precisely that after I receive the email from Accor that they have forwarded my feedback to Pullman KLCC, I received a call from the lounge receptionist saying that after investigating, my booking is actually allowed to enjoy the benefits. Then they offered to upgrade me to their junior suite for the night which I am checking out the following early morning, this feels like they are not sincere in making up for the mistake and error. My question is why the investigation is only made when I raise it to Accor support. This made me totally and utterly disappointed with both Pullman and Accor, I was due to host my partner at the lounge, but end up having to source for another location to do it instead.

The hotel check-in was slow. I had to queue for almost 30 minutes. Four persons in front of me, and there are five counters in service. As a Platinum member, I will offer check-in at Club Lounge, but no one assists or directs me to Club Lounge. This is not my first time staying in Pullman KLCC, and I have to admit that this time around, the service could have been better. The F&B staff are not friendly and do not smile or welcome the guests. I approached them to make a reservation for dinner on 14 January 2023, and they told me they were fully booked, but I noticed plenty of empty tables between 7.30 pm-8.30 pm.