Pullman Kuala Lumpur City Centre Hotel and Residences 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 4.931 comentários

Extras do hotel

  • Serviço de hóspede amigável e impecável

  • Restaurantes especializados para o viajante aventureiro

  • Deslumbrante terraço paisagístico

  • No Triângulo Dourado perto de estabelecimentos comerciais e de locais de entretenimento

  • Perto de butiques de luxo e atrações turísticas de Kuala Lumpur

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Nossas acomodações

Nossos quartos foram projetados com o conforto em mente. Oferecemos 445 quartos espaçosos e 157 apartamentos com serviço, oferecendo um lugar para relaxar ou trabalhar.

Localização do hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 KUALA LUMPUR
Malásia

GPS:3.15013, 101.7145

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

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Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  4.931 comentários

Classificação no TripAdvisor  4.0/5  412 comentários

Certificado de excelência 2023

Great Stay at Pullman KLCC

Classificação TripAdvisor 5.0/5

arie438130 Negócios - Avaliação certificada TripAdvisor

Stayed here for 4 nights. The check in process was smooth, there is a bit of queue though, but the check in process went smoothly. I booked grand deluxe premium room. The room is a corner room, so it is spacious. It has baththub, shower room and premium amenities. Wifi is good and stable, no issue whatsoever. The breakfast food is good. It has Malaysian food, Bread and Pastry, Fruits, etc. I love the pastry section. They are all delicious. The location is also strategic. Pavilion is only 5 minutes walk, and it is also near KLCC and Bukit Bintang. It is a nice stay and I hope I can stay there again in the future.

Good hospitality

Classificação TripAdvisor 5.0/5

hannahlee_682 Família - Avaliação certificada TripAdvisor

Enjoy most the beautiful pool and good spread of buffet breakfast. Staffs overall are very warm and welcoming especially Mr Fazrul from concierge, he’s very smiley and proactively brought our heavy luggages during check out to our car, without asking. Very good hospitality and extra bonus is Pavilion is within walking distance.

Dear hannahlee_682, I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Trip Advisor. Your kind description as to what one can expect when visiting Pullman KLCC Hotel & Residences is highly appreciated, the same as your positive notes about our location and our service from the heart. We have shared your kind words of praise with Mr Fazrul from the Concierge Desk and he is over the moon with the mention! Thank you for the five star rating and we look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi Chandrasegaran Guest Experience

Decent service recovery for a repeat stay

Classificação TripAdvisor 4.0/5

Jacinda L Avaliação certificada TripAdvisor

Work requires me to stay in KL for a few days each month and had decided to try Pullman this and last month as an Accor Gold member. Free room upgrade given each time, but this round, the room given had faced the construction and there was a faulty window gap in 2518 which allowed more noise in. I called and was told no more rooms in this category available for me to change - subsequently I went down and told the reception that I would be out until late night and if they could sort the issue to find a room. The reception said yes they should be able to. I left my luggage with them, but when I returned at night, I had to explain myself all over again the situation. After first saying they did not have another room available in that category, and I pushed a bit more, they assigned me 2715, which turned out to be opposite the first room and was so much quieter. Whilst I appreciated the help given, I felt the morning and night staff could have communicated or left a message in the system so I did not need to repeat myself. However, i felt that there was effort put in for service recovery despite the hotel being busy there for a SuperLife conference. I was also given the late check out time I wanted after asking twice (330pm). For this , I have to say the staff did have good service recovery and I will definitely book for my next work trip again. Thank you.

Dear jacjac29, Thank you for the review. We're very sorry to hear about these issues you had while staying with us. Here at Pullman KLCC Hotel & Residences, we work hard to provide our guests with quality service and a pleasant experience. We will share this feedback with our front office team members and leadership and use it as a training opportunity to prevent issues like this in the future. Please accept our apology for the defect in your original room as well as the inconvenience caused. We are glad that you were assigned another room for the duration of your stay.. We hope to have the opportunity to deliver a better experience on a return visit. Kind regards, Devi Chandrasegaran Guest Experience

Lost my belongings in the hotel

Classificação TripAdvisor 1.0/5

Binh N Avaliação certificada TripAdvisor

I lost my belongings (Ferragamo shoes) during my stay at this hotel. The hotel refused for me to see camera during that time. They just do their own analysis and said this is the negative incidents. I feel un-safe to stay here. My belongings was lost just have 2 reasons (1) hotel have ghost to make my things disappeared (2) Hotel does not safe that people enter into the room but no trail

Great stay

Classificação TripAdvisor 4.0/5

Selwyn W Avaliação certificada TripAdvisor

Back in this hotel after 3 years and it was wonderful to enjoy all KL has to offer. Our short stay was in a one bedroom apartment for the first time and we appreciated the extra space. Although dated and as others have mentioned, exterior windows were dirty but we enjoyed the location especially our daily commute to Pavilion Mall. Buffet breakfast was not up to 4 stars standard, food was only luke warm apart from the freshly cooked omelette :) Understand most hospitality industry struggled post COVID ....Room service was prompt and timely delivery as advised which we appreciated. Met Mr Kana in Concierge, he was truly an asset to the hotel. The young Indian guy ( sorry forgot your name) who checked us in and out was a pleasure to deal with. Housekeeping staff were polite and helpful. Last but not least, great to catch up with Mr Kelvin, he is now the assistant FO Manager! Pullman you have done it again!

Dear MitzygirlNewZealand, It's always delightful to welcome back repeat guests and you're no exception! I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Trip Advisor. Your kind description as to what one can expect when visiting Pullman KLCC Hotel & Residences is highly appreciated, the same as your positive notes about the great location, spacious accommodation, delicious omelette & our amazing team!You can be sure we'll share your kind words with Mr Kana, Mr Pureveen ,Mr Kelvin and the housekeeping team! We will take note on your comments on the breakfast buffet for further improvement. Familiar faces are a welcome sight, so please come back soon for another memorable stay with us! Kind regards, Devi Chandrasegaran Guest Experince

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 2.534 comentários 9.5/10 Localização
  • 3.530 comentários 7.3/10 Quarto
  • 3.361 comentários 8/10 Serviço
  • 74 comentários 5.1/10 Wifi
  • 1.528 comentários 7.8/10 Café da manhã
  • 1.445 comentários 6.8/10 Limpeza

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