Novotel Melbourne Central 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 064

O hotelu

  • Certyfikat ALLSAFE.

  • Sale konferencyjne i zaplecze bankietowe.

  • Restauracja ze stekami Pretty Boy Italian.

  • Dla wygody gości dostępna jest całodobowa recepcja i darmowe Wi-Fi.

  • Chromecast w każdym pokoju.

hotel certyfikowany ALLSAFE

Nasze pokoje

Whether travelling for business or leisure, Novotel Melbourne Little Lonsdale Street provides simple yet comfortable guest rooms in the heart of the CBD. Choose from a range of contemporary accommodations with impressive in room technologies. Rooms at this contemporary Melbourne hotel feature a minibar and complimentary wireless internet access, 55inch LG smart TVs, Chromecast and free WiFi. The hotel also features a fitness centre, cafe, restaurant and bar.

Lokalizacja hotelu

Novotel Melbourne Central

399 Little Lonsdale Street
3000 Melbourne
Australia

Pozycja GPS:-37.81192, 144.96009

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 1 064

Ocena TripAdvisor  4.0/5  Liczba opinii: 279

Excellent location

Ocena na stronie TripAdvisor 4.0/5

gvtripfun Opinia zatwierdzona w TripAdvisor

The hotel was clean and tidy. I enjoyed my room upgrade and as always the bed was comfortable. I was annoyed on arrival because my booking couldn’t be found for some time, but compensated us with a bottle of wine. Staff in the Pretty Boy restaurant were excellent- friendly, helpful and accommodating. Food was of a very good standard and we enjoyed eating there for breakfast and two dinners.

Great hotel for overnight or short stays

Ocena na stronie TripAdvisor 5.0/5

AussieCoight Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Great hotel for overnight or short stays. Couldn’t imagine it would be suitable for families but for business travel it is great. Easy checkin, clean and modern rooms, great staff. Cafe in the foyer and a buffet upstairs. Although this hotel isn’t near the office I visit, I will make this hotel my usual in Melbourne when for work.

A disappointing experience

Ocena na stronie TripAdvisor 2.0/5

Alana C Opinia zatwierdzona w TripAdvisor

A disappointing stay, I had booked a King Superior room, I am from Country VIC and WFH I never visit the city as I have no need, it is already a stressful situation for me, I decided to book through All Accor to make my trip easier to be able to work one day from Head Office in the CBD. I had booked my room, and all seemed well, I called ahead and asked if 9pm was okay for check in, which they said is fine. When I arrived there was a language barrier between myself and the Guest Services Officer, so I was unsure as to what was going on, I received my key & went to my room, I opened the door to find two single beds, obviously the hotel had overbooked or sold my room to someone else prior to my arrival, I was more than disappointed as this was something I was looking forward to, I had no instructions on how to turn on power and as I am not a traveller or local this was all foreign to me, I was disappointed that the hotel did not contact me to tell me that the room had been sold and give me the option to cancel and book elsewhere prior to my arrival, as it was a late check in I had no other option but to stay. Given that I called ahead to ask about my late check in this gave them ample time to notify me, so it’s obvious to me that they had only sold my room hours prior to me arriving. Disappointing will not book again and will not recommend.

Dear Alana C, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Isabella Guest Relations Manager

Everything you need and convenient

Ocena na stronie TripAdvisor 4.0/5

BerrysAfro Rodziny - Opinia zatwierdzona w TripAdvisor

Stayed here during Australian Open finals weekend with my son. Room was quite small but not uncomfortably so. Check in was seamless and polite, checkout was a breeze. They gave us a late checkout without notice and the room was very clean.

Dear Berrys, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Guest Relations Manager Isabella

My mistake - arrogant guest service

Ocena na stronie TripAdvisor 1.0/5

Hakamix Couples - Opinia zatwierdzona w TripAdvisor

This was our fault; I had made the reservation on correct days but wrong month - that happened first time in my life. When we arrived at Novotel Central early in the morning the receptionist doesn’t find our reservation. I opened my computer and showed it. I had also made confirmed ”early check-in” reservation. He said that they never can confirm such a service and visited his boss to ask about it. When he came back and he and also I noted the mistake, he lost all the interest to serve us. He only said that Novotel is fully booked and he could not even tell us where the other Accor hotels are in Melbourne. He left the reception. Very arrogant behavior even though I said that I am very sorry for arguing about our reservation dates. His colleague followed what happened but she said she can not do anything - well, she borrowed a pen. We are Accor Gold members. I must say that I have never experienced such a careless and arrogant service in hotel industry. But lucky we. I canceled my wrong reservation at this Novotel and made a new reservation via accor.com at Pullman on Swanston Street. We got superior room at once early in the morning and what a difference! So friendly service, nice room and very good location.

Dear Hakamix, We are so sorry to hear about your experience while staying at the Novotel. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Guest Relations Manager Isabella

Partner: TripAdvisor

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