Novotel Melbourne Central 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 136

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Sale konferencyjne i zaplecze bankietowe.

  • Restauracja ze stekami Pretty Boy Italian.

  • Dla wygody gości dostępna jest całodobowa recepcja i darmowe Wi-Fi.

  • Chromecast w każdym pokoju.

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Lokalizacja hotelu

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.81192, 144.96009

Telefon
Faks +61 3 9929 8858

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

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Ocena ALL  4.4/5  Liczba opinii: 2 136

Ocena TripAdvisor  4.0/5  Liczba opinii: 327

Certyfikat Doskonałości 2025

100% occupancy hotel means <50% customer service

Ocena na stronie TripAdvisor 2.0/5

ProfVau Opinia zatwierdzona w TripAdvisor

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Worst Accor ever, especially that male receptionist.

Ocena na stronie TripAdvisor 1.0/5

Relax11440857740 Opinia zatwierdzona w TripAdvisor

This was easily the worst Accor stay I’ve ever had. I stayed 4 days/3 nights at Novotel Melbourne Central and the experience was honestly shocking. Housekeeping never showed up once—not even after 7–8 calls across 3 days. We ran out of tissues on the first night and never got a replacement. Calls to Guest Services and Housekeeping were never picked up. But the worst part was the male receptionist. He was cold, rude, dismissive, and repeatedly tried to push the responsibility back onto us. He promised a late checkout and never processed it. When I called to clarify, he cut me off, denied everything, and spoke to me like I was the problem. I’ve stayed at many Accor hotels as a long-time ALL Gold member, and I have never encountered service this unprofessional. No housekeeping, no basic supplies, no follow-up, terrible attitude — completely unacceptable for an Accor property. Management really needs to review this hotel’s operations and staff training. This stay genuinely made me question whether this is still the Accor standard I used to trust.

Dear Ms. Jade Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience during your stay. Your comments regarding housekeeping, basic supplies, and service from our team are taken very seriously, as they do not reflect the standards we aim to provide at Novotel Melbourne Central or the Accor brand. After reviewing your profile, we can confirm that our team had approved a late checkout for you as a complimentary gesture. We sincerely apologize if there was any confusion or miscommunication regarding this. We appreciate your detailed feedback, and we will be reviewing your comments with our team to ensure improvements in staff training, responsiveness, and guest service. Please know that your experience is not reflective of the standard we strive for, and your concerns will help us enhance our operations. We value your loyalty as an ALL Gold member and sincerely regret that this stay did not meet your expectations. We hope to have the opportunity to restore your confidence in our hotel and Accor in the future. Sincerely, Craig Kelmar General Manager

Worst hotel ever

Ocena na stronie TripAdvisor 1.0/5

Maree A Opinia zatwierdzona w TripAdvisor

Wardrobes were half the size so very small to share between the two of us. Lack of storage. No bathroom shower caps or anything for that matter. Jewellery went missing from house keeping. Took ages to get a response from them.

Dear Maree, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the wardrobe size, lack of amenities, and the delay in response from housekeeping. Regarding your missing items, we take this matter very seriously and sincerely apologize for the distress it caused. Your comments are important to us, and we will review these concerns with our team to ensure improvements in service, amenities, and security for future stays. We value your feedback, and we hope to welcome you back under better circumstances. Sincerely, Craig Kelmar General Manager

Very disappointed

Ocena na stronie TripAdvisor 2.0/5

Varie F Opinia zatwierdzona w TripAdvisor

I was very disappointed in the room, especially as there is no separate bathroom the basin is very close to the bed and no door for privacy. Also there is no fan at all in the toilet or shower and no soap or body wash supplied in shower. The pillows were very uncomfortable and you had to lean over the couch to close the drapes, only 4 teabags supplied. I have stayed in the Novotel Geelong and that was just as bad if not worse, so thinking ALL the Novotel hotels are low quality and I will never stay in one again.

Dear varief2025, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations. I understand your concerns regarding the layout of the bathroom and the lack of privacy. Our rooms are designed in a consistent concept, which can understandably feel different or surprising. I am also sorry to hear that the amenities, such as toiletries and pillow comfort, did not meet your needs. There should always be soap dispensers with body wash, shampoo, and conditioner in the shower, and we are happy to provide additional tea or other items upon request. Your comments regarding the limited tea supply and accessibility of the curtains have also been noted. We truly value your feedback as it helps us improve our guest experience. I hope you will consider staying with us again in the future. Best regards, Lucie

5* service from arrival to departure, Thank you!

Ocena na stronie TripAdvisor 5.0/5

Nicole C Opinia zatwierdzona w TripAdvisor

From the minute we arrived until we left we were treated so well, the small touches they add to everything including car valley leaving fresh water and a snack for are journey home! Complimentary drink each for our anniversary celebration, fresh fruit and amenities left in our room. We would recommend anyone to stay here! Right in the city centre close to everything. Thank you for a beautiful stay we will be back!

Dear Guest, Thank you so much for your wonderful review and for celebrating your anniversary with us! We’re thrilled to hear that you enjoyed the 5-star service from arrival to departure and appreciated the small touches we provide, including the valet treats and in-room amenities. It’s great to know these made your special occasion even more memorable. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another beautiful stay soon! Sincerely, Craig Kelmar General Manager Novotel Melbourne Central Ibis Melbourne Central

Partner: TripAdvisor

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