Novotel Melbourne Central 4,5 gwiazdki

The hotel was clean and tidy. I enjoyed my room upgrade and as always the bed was comfortable. I was annoyed on arrival because my booking couldn’t be found for some time, but compensated us with a bottle of wine. Staff in the Pretty Boy restaurant were excellent- friendly, helpful and accommodating. Food was of a very good standard and we enjoyed eating there for breakfast and two dinners.

Great hotel for overnight or short stays. Couldn’t imagine it would be suitable for families but for business travel it is great. Easy checkin, clean and modern rooms, great staff. Cafe in the foyer and a buffet upstairs. Although this hotel isn’t near the office I visit, I will make this hotel my usual in Melbourne when for work.

A disappointing stay, I had booked a King Superior room, I am from Country VIC and WFH I never visit the city as I have no need, it is already a stressful situation for me, I decided to book through All Accor to make my trip easier to be able to work one day from Head Office in the CBD. I had booked my room, and all seemed well, I called ahead and asked if 9pm was okay for check in, which they said is fine. When I arrived there was a language barrier between myself and the Guest Services Officer, so I was unsure as to what was going on, I received my key & went to my room, I opened the door to find two single beds, obviously the hotel had overbooked or sold my room to someone else prior to my arrival, I was more than disappointed as this was something I was looking forward to, I had no instructions on how to turn on power and as I am not a traveller or local this was all foreign to me, I was disappointed that the hotel did not contact me to tell me that the room had been sold and give me the option to cancel and book elsewhere prior to my arrival, as it was a late check in I had no other option but to stay. Given that I called ahead to ask about my late check in this gave them ample time to notify me, so it’s obvious to me that they had only sold my room hours prior to me arriving. Disappointing will not book again and will not recommend.

Stayed here during Australian Open finals weekend with my son. Room was quite small but not uncomfortably so. Check in was seamless and polite, checkout was a breeze. They gave us a late checkout without notice and the room was very clean.

This was our fault; I had made the reservation on correct days but wrong month - that happened first time in my life. When we arrived at Novotel Central early in the morning the receptionist doesn’t find our reservation. I opened my computer and showed it. I had also made confirmed ”early check-in” reservation. He said that they never can confirm such a service and visited his boss to ask about it. When he came back and he and also I noted the mistake, he lost all the interest to serve us. He only said that Novotel is fully booked and he could not even tell us where the other Accor hotels are in Melbourne. He left the reception. Very arrogant behavior even though I said that I am very sorry for arguing about our reservation dates. His colleague followed what happened but she said she can not do anything - well, she borrowed a pen. We are Accor Gold members. I must say that I have never experienced such a careless and arrogant service in hotel industry. But lucky we. I canceled my wrong reservation at this Novotel and made a new reservation via accor.com at Pullman on Swanston Street. We got superior room at once early in the morning and what a difference! So friendly service, nice room and very good location.