Mercure Welcome Melbourne 3,5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 4 235

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Opis

O hotelu

W hotelu Mercure Welcome Melbourne pragniemy, by każdy gość poczuł się tu jak w domu, dlatego oferujemy dostęp do sieci WIFI w całym hotelu, usługi pralnicze, udogodnienia dla osób niepełnosprawnych, płatną opiekę nad dziećmi i możliwości wymiany waluty.

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Lokalizacja hotelu

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.812801, 144.964508

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 4 235

Ocena TripAdvisor  3.5/5  Liczba opinii: 4 914

Great location and value B&B hotel

Ocena na stronie TripAdvisor 5.0/5

Catherine R Opinia zatwierdzona w TripAdvisor

Great stay here for our visit to Melbourne. Right beside Swanston Street on Little Bourke Street and the gate of Chinatown we couldn’t be more central. Walking everywhere was brilliant. Good value and as Accor member we got an upgrade for A$8 a night to a bigger executive room with a king bed. Breakfast was included in our booking and was delicious and set us up for the day. No restaurant in the hotel but the partner hotel next door has one. Would highly recommend for vfm and comfort.

Dear LismoreLady, Thank you for your wonderful feedback. We're thrilled to hear that you had a great stay with us and enjoyed our central location, value for money, and comfortable accommodations. It's fantastic that you were able to take advantage of the upgrade and enjoyed the delicious breakfast included in your booking. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Alex Mihardja Executive Assistant

worst customer service and haunted

Ocena na stronie TripAdvisor 1.0/5

loveinpeace Opinia zatwierdzona w TripAdvisor

i know this hotel from more than 20 years , but the last one i stayed was the worst and nightmare. i stayed for 5 days. on the first night the light and the tv on and off by themselves. i dont know its technical problem or haunted room ( room 1024), i couldn't sleep at all. the next morning i reported to the front desk and she said she will reported to manager and technical department, but unfortunately it still happened the tv on and off by themselves. I don't know if they fix it or not or the room is haunted. the second problem, i asked to clean the room from the first day and never happened, since i stayed there for 5 days just once been clean. that's absolutely unacceptable. eventho, i requested to front desk and the cleaner but they just ignored. This hotel 1000% unrecommended, very very disappointed.

Dear loveinpeace, We're deeply sorry for the inconveniences you faced during your stay. This is certainly not the experience we aim to provide. We'll investigate these issues thoroughly and take appropriate action to address them. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Not recommended

Ocena na stronie TripAdvisor 2.0/5

James B Opinia zatwierdzona w TripAdvisor

Stay in a room on the 10th floor. Non-stop wind noise through the hallway and into the room. I had to run aircond constantly to reduce noise and therefore did not sleep very well. The beds and pillows were extremely uncomfortable and the walls are very thin and could hear every word the people in the next room were saying.

Dear C8280EMjamesb, Thank you for sharing your experience. We apologize for the noise disturbances and discomfort you encountered during your stay. We'll address these issues to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Everything was Excellent

Ocena na stronie TripAdvisor 5.0/5

KG2292 Friends getaway - Opinia zatwierdzona w TripAdvisor

I read the reviews for this hotel and was a little anxious prior to arrival, however, everything about my experience in the hotel was excellent. The staff in Reception were welcoming and helpful, the room was spotlessly clean and very comfortable, and breakfast was delicious. The hotel is centrally located and therefore close to public transport and major tourist attractions. I would not hesitate to recommend this hotel and would definitely stay here again.

Dear KG2292, Thank you for your glowing review. We're delighted to hear that you had an excellent experience at our hotel. Your kind words about our staff, cleanliness, comfort, and breakfast are truly appreciated. We're glad that our central location met your needs and that you would recommend us to others. We look forward to welcoming you back for another fantastic stay in the future. Sincerely, Alex Mihardja Executive Assistant

Keep Looking and you will find it!

Ocena na stronie TripAdvisor 4.0/5

chicagotoots Couples - Opinia zatwierdzona w TripAdvisor

Pre-cruise. Close to Asian, Italian, American food venues, shopping (H&R, Myer, etc) but HARD TO FiND. Used public transport to get here (skybus from airport then to tram at south station) but passes it up several times while on foot. Set in what you think may be an alley… but nice hotel….got fooled. Clean. Accommodating. Pleasant staff. Breakfast available in morning $25 pp, less for kids. Glorified buffet but worth it in the morning.

Dear Chicagotoots, Thank you for sharing your feedback. We're glad you found our hotel clean and our staff accommodating. We apologize for any difficulty you experienced in finding us, but we're pleased to hear that you ultimately enjoyed your stay and found our breakfast worth it. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 152 Liczba opinii 9.6/10 Lokalizacja
  • 3 634 Liczba opinii 5.4/10 Pokój
  • 2 894 Liczba opinii 7.2/10 Obsługa
  • 62 Liczba opinii 6.2/10 Internet
  • 2 053 Liczba opinii 2.9/10 Komfort
  • 1 361 Liczba opinii 6.6/10 Czystość
  • 782 Liczba opinii 8.2/10 Śniadanie
  • 718 Liczba opinii 2.8/10 Udogodnienia

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