Mercure Welcome Melbourne 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 4 686

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Opis

O hotelu

W hotelu Mercure Welcome Melbourne pragniemy, by każdy gość poczuł się tu jak w domu, dlatego oferujemy dostęp do sieci WIFI w całym hotelu, usługi pralnicze, udogodnienia dla osób niepełnosprawnych, płatną opiekę nad dziećmi i możliwości wymiany waluty.

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Lokalizacja hotelu

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.812801, 144.964508

Telefon
Faks +61 3 9639 0555

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 4 686

Ocena TripAdvisor  3.5/5  Liczba opinii: 4 939

Cheap and nasty - school dormitory

Ocena na stronie TripAdvisor 2.0/5

DrKanga Couples - Opinia zatwierdzona w TripAdvisor

Do not pick this hotel if you want to sleep. The bed was horrible - you could feel the springs in what was left of a mattress, and in the middle of the bed was a hard pice of wood pressing into you (two beds pushed together). All night you would hear people walking up and down the hallway - so loud and clear several times we turned our light on thinking someone was in the room. Doors banging all night and people talking or “enjoying” themselves in neighbouring rooms. The worst thing was the smell in the room! Clearly they have had an issue with mould and staff decided to empty a can of deodorant or spray a bottle of cheep men’s cologne in the room! I had to wash all my clothing when I got home as it all smelled of the room! My asthma was triggered by inhaling the perfume and it smelled like a teenagers bedroom!! On top of the smell, the lights in the room were very dim - (almost like they don’t want you to see something?) I needed to use my phone torch during the day to see things! The globes/bulbs were very low wattage. One lift/elevator was broken and this left just 1 for the building! It was out of action for a big part of my stay and it would take over 15 min to get to my room from the lobby! The staff had not put up signs and were not communicating to guests - so you can just imagine what the lobby was like during checkout. If you want cheap and nasty - stay here. If you want to sleep and or enjoy your visit to Melbourne, go anywhere else. This hotel is not your normal Mercure.

Dear DrKanga, Warm greetings from Pullman and Mercure Melbourne. Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations. At Pullman Melbourne, we strive to provide all our guests with a comfortable and enjoyable stay, and it is clear we fell short in this occasion. Please accept our sincerest apologies for the inconvenience you encountered. Your comments have been shared with our team to ensure that appropriate steps are taken to address and resolve these issues. We would greatly appreciate the opportunity to welcome you back at our hotel. If your travels bring you back to the area, please feel free to reach out to our Assistant Managers directly at convenience, and we would be happy to personally assist with your reservation and ensure a much better experience. Thank you again for your valuable feedback. Warm regards, David Sim Complex Front Office Manager Pullman and Mercure Melbourne

Medium standard

Ocena na stronie TripAdvisor 3.0/5

shirleyc1612017 Opinia zatwierdzona w TripAdvisor

Comfortable Bed, Great Position - handy to centre of city - Friendly staff. Front desk girl Junlinamay was very welcoming and helpful. I don’t understand why in most hotel rooms there is only one chair. Room reasonably clean (we found a dirty sock). Bedding old. Hotel met our needs even though there were no extras - no shower cap or hand towel - Breakfast was good value.

Dear Shileyc1612017, Warm greetings from Pullman and Mercure Melbourne. Thank you for taking the time to share your feedback. We truly appreciate you choosing to stay with us and for offering your honest impressions. While we are glad to hear that there were aspects of your stay you enjoyed, we also understand there were areas that could have been better. Your insights are incredibly valuable to us, as they help us identify where we can make improvements to provide a more comfortable and enjoyable experience for all our guests. If there's anything more, you would like to share about your visit, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back in the future and offer you an even more positive stay. Warm regards, David Sim Complex Front Office Manager Pullman and Mercure Melbourne

Not great

Ocena na stronie TripAdvisor 2.0/5

anapaulalra79 Opinia zatwierdzona w TripAdvisor

We are Accor customers for around 20 years and always loved it. Unfortunately our experience in this hotel was not what I expected. The bed was in bad shape. The room had a mould smell and the walls were so thin that we could listen to the other guest’s conversations. Nobody came to clean our room during the 4 nights we stayed there and to be honest I haven’t seen any housekeeper during our stay at the hotel. I called the reception several times to ask about the bottle of wine they offered me for the lack of cleaning and nobody responded. So, no cleaning and no wine for me. The customers service was not great and left me with the impression that because of their great location there was no need for them to do a better job with us, clients. I wouldn’t stay there again. But they seem indifferent to that.

Dear Anapaulalra79, Warm greetings from Pullman and Mercure Melbourne. Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations. At Pullman Melbourne, we strive to provide all our guests with a comfortable and enjoyable stay, and it is clear we fell short in this occasion. Please accept our sincerest apologies for the inconvenience you encountered. Your comments have been shared with our team to ensure that appropriate steps are taken to address and resolve these issues. We would greatly appreciate the opportunity to welcome you back at our hotel. If your travels bring you back to the area, please feel free to reach out to our Assistant Managers directly at convenience, and we would be happy to personally assist with your reservation and ensure a much better experience. Thank you again for your valuable feedback. Warm regards, David Sim Complex Front Office Manager Pullman and Mercure Melbourne

Bad.

Ocena na stronie TripAdvisor 1.0/5

Scenic28340459353 Opinia zatwierdzona w TripAdvisor

It’s amazing that your staff manages to reply to all these comments over so many years but nothing seems to have changed. Worst hotel stay in a city. Room had two different colored ceiling lamps, one fluorescent, one warm. Rooms are terribly dated, looks nothing like the photos presented online. No soundproofing, you can hear music and talking and tv all night and day. Honestly feels like a cheap roadside motel. Rooms cleaned only once every 3 days for “environmental” reasons, when we tried putting in a request for cleaning just to change towels and clear the rubbish, staff insisted they couldn’t promise that, and could only make a request. We finally managed to get the staff to change towels and clear rubbish, but mugs and cups were left as is, no effort to try to even rinse or wash them, bed was tucked in haphazardly, might as well not do it at all. Toilet was terrible. Shower area was glassed off but so narrow and tiny. No ventilation fan so it was musky and damp. Receptionist phone line is practically useless, as with operator line and concierge. Nobody ever picks up. Honestly, for this amt of money, just give a honest photo of the rooms and see if people want it. Complete catfish impression of this hotel. Didn’t know Mercure hotel chain was so poorly. Wouldn’t stay again.

Dear Scenic28340459353, Dear Guest, Thank you for your feedback, and we sincerely apologize for the experience you had during your stay. We value all guest comments and are sorry to hear that your stay did not meet expectations. Your concerns have been noted, and I will ensure they are passed on to the relevant team for review and improvement. Best regards, Alex Mihardja Executive Assistant

Great location and friendly staff, but terrible bed. Felt spring wires through the mattress.

Ocena na stronie TripAdvisor 2.0/5

Ross M Solo travel - Opinia zatwierdzona w TripAdvisor

Very uncomfortable bed. Probably the worst I have slept in, and I do a lot of travelling. I could feel the spring wires digging into my back. A shame as otherwise I would rate at 4 stars. Very good location, windows to see into Little Bourke. Clean shower and toilet. Friendly staff.

Dear Ross M, Thank you for your feedback. We're glad you enjoyed our location and friendly staff, but we're sorry to hear the bed was uncomfortable. We appreciate your comments and will review them as we work on improving guest comfort. Best regards, Alex Mihardja Executive Assistant

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 515 Liczba opinii 9.6/10 Lokalizacja
  • 4 078 Liczba opinii 5.1/10 Pokój
  • 2 951 Liczba opinii 7/10 Obsługa
  • 68 Liczba opinii 5.6/10 Internet
  • 2 320 Liczba opinii 2.7/10 Komfort
  • 1 508 Liczba opinii 6.2/10 Czystość
  • 833 Liczba opinii 7.9/10 Śniadanie
  • 731 Liczba opinii 2.9/10 Udogodnienia

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