Mantra on Little Bourke - Melbourne

Noisy, bed was 2 singles pushed together and rock hard, water pressure and temperature was all over the place, TV remote didn't work, Iron was broken, lots of road noise and rubbish trucks early in the morning, no room service, couldn't adjust the aircon.

Waste of money, 3 Stars at best Had a terrible experience at this hotel and would not recommend. I stayed for 2 nights and every single staff member I encountered besides the new training girl was horrible, rude and unprofessional. The room was outdated, not like the photos and overall unclean. It was obvious they did a quick turnover and didn’t bother to clean properly. The toilet roll was halfway gone when I had arrived.. The sheets had to be changed as they were full of stains. There were obvious big patches of stains all over the carpet through the entire apartment as well. The carpet was lifting from the floor ? The kitchen doors didn’t shut due to lack of maintenance. The shower had mould in the drain and dirt/pubes splattered on the shower wall and the tissue box and mirror splatted with old toothpaste. The thermostat was broken and could not adjust the room temperature. There is a ventilation problem down the road side of the building which came through on the morning of the second day which left an unpleasant smell lingering without dissipating, after many talks I was able to view other rooms and the rooms down that side all had the same problem and the only room on the other side of the hall was next to the machinery room. Even being an Accor club member I was treated poorly so not sure how badly they treat non members. When booking I had asked for a 12pm late check out which they put through due to the membership. When I double checked this at night I was told this was not possible. Confused by being told different things I explained the situation to the staff member and again rudely shutting me down and saying fine we will charge you and I said okay if that’s what needs to happen for my check out time to stay as it should be and then the staff hung up in my ear did not even end the call? After a terrible stay I thought I could checkout without issues however again I had another staff member be extremely rude to me and said “you can go now” as parting words ?

Really enjoyed our stay here with my teenage son. Walking distance from the train station, so didn’t need to drive up to Melbourne. Also could walk to Marvel Stadium which was handy for the footy. Unfortunately the restaurant was closed so had to find little grocery stores nearby so we could get food to cook. Rooms big and clean. If you have little ones plenty of space

The staff throughout the stay were excellent, well trained, and eager to help. I should call out Prateek at the front desk at check-in, he was extremely accomodating to our complicated booking and went to great lengths to ensure a smooth stay. I also noted a proper handover had been given from the evening staff to the morning staff as the team member assiting the next morning was aware of my name and needs. Room was larger than expected and comfortable - it was good value and a great location in Melbourne.

We started in room 101, right above your delivery door, which we found out about at 6am on the first morning. After we were moved to another room the expereince was very good. The kitchen area was more than adequte to prepare easy meals and the location enabled us to walk to anywhere we wanted to in the city centre.