Mantra on Little Bourke - Melbourne 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 416

Mantra on Little Bourke - Melbourne - Image 1
Mantra on Little Bourke - Melbourne - Image 2
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471 Little Bourke Street, 3000 Melbourne, Australia

Opis

O hotelu

  • Zlokalizowany w spokojnym centrum dzielnicy biznesowej, obok historycznych gmachów sądów

  • Niezależne pokoje o dużej powierzchni

  • W pobliżu kasyna Crown i centrum kongresowego w Melbourne

  • Hotelowa restauracja Alibi Kitchen & Bar. Całodobowa obsługa pokoi

  • Hotelowa sauna i siłownia

Nasze pokoje

Lokalizacja hotelu

Mantra on Little Bourke - Melbourne

471 Little Bourke Street
3000 Melbourne
Australia

Pozycja GPS:-37.814487, 144.959042

Telefon
Faks +61 3 9642 3822

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

ALIBI KITCHEN AND BAR

Alibi Urban Gastropub situated in the heart of Melbourne's legal district, combines quality craft brews and wines within our upmarket stylish pub setting, serving restaurant quality food through breakfast.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 416

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 046

Certyfikat Doskonałości 2024

Good rooms and location, but otherwise just OK

Ocena na stronie TripAdvisor 3.0/5

chameleid Opinia zatwierdzona w TripAdvisor

The suites appear to have been refreshed relatively recently and were very comfortable. The location is very convenient for the west end of the CBD. However, the onsite restaurant is not open for dinner. Fortunately, the restaurants at Hardware Lane are only a short walk away, and there is plenty of choice there. I wasn't aware that there would be no housekeeping service for the entire 5 nights I was there - I would have thought that there would have been service on at least one occasion during that stay. Price was reasonable - but not sure that I would stay there again.

Excellent

Ocena na stronie TripAdvisor 5.0/5

Stephanie K Opinia zatwierdzona w TripAdvisor

Excellent customer service from all front office staff and also restaurant staff Ivan went above and beyond. Very family friendly. Highly recommend this hotel, close to the city, all amenities are modern and the size of the queen/queen room is huge for a city hotel. Thank you and please commend Ivan on his exceptional service.

Dear StephanieK, Thank-You very much for taking the time to leave a review. It's great to hear that our Customer Service, Amenities and Spaciousness were standouts throughout your stay, and your kind words regarding Ivan will most certainly be passed along. We look forward to having you stay with us again soon. Regards, James

Hotel only cares about their profits

Ocena na stronie TripAdvisor 1.0/5

danat91278 Opinia zatwierdzona w TripAdvisor

I accidentally booked 5-7 Sept on Agoda even through meant to book 5-7 Jul. Agoda acknowledged the filtering on their app can change after closing the app. It wasn't a change in plans. Agoda was more than happy to cancel and refund my booking while the hotel never bothered to reply. It was the first time I'd been back in Melbourne after 17 years and no plans to return. James David, the GM, claimed I had a change in plans which is totally untrue. The hotel is happy to take $480 knowing full well I cannot use the booking, which is more than a month away. Admittedly I made the same mistake years ago at another hotel but they were more than happy to issue a refund. Speaks volumes on how James looks at his guests simply as profit centres.

Dear Danat, Thank you for your response. Great to hear from you, albeit disappointing to read that my invitation to collaborate and discuss your experience further has been received as another poor reflection of our Hotel. To clarify, my invitation was sent with the intention of understanding your concerns and finding a resolution that acknowledges both our hotel policies and your personal circumstances. My goal was to have an open dialogue where we could explore possible solutions together. Regarding the reference to a "change of plans," I must admit I was a bit taken aback. It is my understanding that your initial cancellation request to the Reservations team mentioned a postponed event. It seems there may have been some misunderstanding—not in the booking dates this time, but perhaps in our communication. After 17 years, I understand that your recent stay was important to you, and I'm truly sorry that this situation has led to disappointment. Rest assured, we are committed to ensuring that every guest has a positive experience with us, and feedback like yours helps us reflect on how we can better communicate our policies and improve our services moving forward. Thank you once again for sharing your thoughts. Best regards, James

Good location - and that’s about it

Ocena na stronie TripAdvisor 3.0/5

Bernadette N Opinia zatwierdzona w TripAdvisor

I’ve been staying every year since 2011 (besides covid) and I think the hotel is at the lowest it’s ever been. We were given an accessible room, despite booking back in November. Next to impossible with a baby & toddler, there’s no bath and having to bend down to wash bottles in the sink every few hours was a pain. There was no dishwashing liquid so we called up to request some and they brought dishwashing powder for a dishwasher - a dishwasher we didn’t have. There’s also no room service, no housekeeping & the bar is open really odd hours - only weekends and when we got in at 830 one night we thought we’d have a drink in the bar but it was already closed! We did manage to get a cocktail to bring up to our room one afternoon - albeit in a paper cup as they wouldn’t let us use a proper glass. The only thing that saved this trip was a lady called Natalie..? working at reception - when I went to ask why we were allocated an accessible room and express my disappointment in it, she straight away offered us a regular room to move to. She helped us move our luggage and the cot and was sincerely sorry about it. She was also the only staff member that was always happy, would always greet us and say hello/goodbye when we walked past the front desk. If it had not been for her I probably would have given this stay a score of 1 instead of 4 as this is not the Mantra I remember staying at everytime previously and sadly after all these years, I doubt I will be returning.

Dear Bernadette, Thank you for taking the time to share your feedback with us. I'm sorry to hear that your recent stay did not meet the expectations you’ve come to expect from Mantra on Little Bourke. We truly value your loyalty over the years and appreciate your candid comments. I apologise for the inconvenience you experienced with being allocated an accessible room. While our intention was to accommodate you, I understand that this was not suitable for your needs, especially with a baby and toddler in tow. I’m glad that Natalie was able to assist and make your stay more comfortable. I'll be sure to pass on your kind words to her, as she is indeed a valued member of our team. Further regarding our food and beverage services, I apologise for the limited availability and the inconvenience it caused. We are currently working hard to restore our offerings to normal operations, but I understand that this impacted your experience. We do partner with several nearby restaurants and cafes, offering discounts for our guests, and I’m sorry if this wasn’t clearly communicated during your stay. Your feedback is invaluable as we strive to improve, and I hope we have the opportunity to welcome you back in the future. Please don’t hesitate to reach out to me directly if you decide to stay with us again, and I’ll ensure your next experience is reflective of the standards you expect from us. Thank you once again for your continued support over the years. Best regards, James

A nice clean and quiet stay

Ocena na stronie TripAdvisor 5.0/5

eritaj Opinia zatwierdzona w TripAdvisor

This hotel is well-placed in the Melbourne CBD. It is directly across from the Supreme Court, not clubs and bars, so you can rest assured that you will get a good night's sleep. Our room was on the second floor, quite spacious and clean, with all the amenities (e.g., a fridge, a washing machine, a stove, etc.). Bars and restaurants are just a couple of blocks away on foot, so there is no shortage of places to go.

Dear EritaJ, Thank-You very much for taking the time to leave a review. It's great to hear that our Amenities and Spaciousness were standouts throughout your stay. Also nice to hear you were able to take advantage of our central location and explore the many places within walking distance. We look forward to having you stay with us again soon. Regards, James

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 615 Liczba opinii 9.3/10 Lokalizacja
  • 982 Liczba opinii 8.2/10 Pokój
  • 725 Liczba opinii 8.3/10 Obsługa
  • 20 Liczba opinii 4.4/10 Internet
  • 575 Liczba opinii 8.5/10 Komfort
  • 325 Liczba opinii 7.5/10 Czystość
  • 117 Liczba opinii 5.9/10 Śniadanie
  • 109 Liczba opinii 4.6/10 Jedzenie

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