Novotel Melbourne on Collins 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 6 220

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270 Collins Street, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel położony nad modnym centrum handlowym St Collins Lane, minutę spacerem od Bourke St Mall

  • Odnowione centrum fitness z podgrzewanym basenem i spa

  • Darmowe Wi-Fi dla wszystkich gości, duża przestrzeń do pracy, stacja dokująca na iPad®, TV LCD

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Lokalizacja hotelu

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.815963, 144.964961

Telefon
Faks +61 3 9667 5805

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 6 220

Ocena TripAdvisor  4.0/5  Liczba opinii: 5 250

Novotel on Colins Melbourne

Ocena na stronie TripAdvisor 1.0/5

Mythumbsupthumbsdown Opinia zatwierdzona w TripAdvisor

Where to start… I think if there are extra costs it should be mentioned on booking.com .. I’m not new to the cbd I know parking can be an issue I was how ever shocked on checkout to be billed $43.00 for one night parking on our way to our room my friend and I noticed how untidy the hallway carpet was our room was also questionable no rubbish bin liner 2 cups for a 4 person room ( 3 of us ) bedside lights not working no tea towel to dry our 2 cups & utensils … feeling tired after our 3 hour drive we popped the tv on only to find we had to pay $35.00 to connect to the in house ( Netflix) movie station ( note : I worked in hospitality and have never payed for a movie am I behind the times ) breakfast was ok .. will we stay again nope I’m giving the Novotel on Colin’s Melbourne a thumbs down

Terrible, wouldn’t recommend

Ocena na stronie TripAdvisor 1.0/5

MeganHerbstreit Rodziny - Opinia zatwierdzona w TripAdvisor

I booked to stay here months in advance. I had communicated with the hotel regarding needing x2 cots for my children and they replied via email and said that they could accomodate that. I phoned them 2 days prior to staying to confirm and chatted about parking as well. When we arrived to check in, there was no parks out the front of the hotel to use their ‘valet parking’, we parked across the road of the hotel and phoned and the person I spoke with was rude and said to do a couple of blocks until a park out the front became available. This was fun with a screaming baby and toddler. When we finally parked and went to check in, the lady said there should be 1 cot in the room and when I said that I had requested 2 she said she would call our room in 5 minutes to make sure their was 2. When we arrived in our room, there wasn’t even 1 cot. The lady never called. I tried calling reception and they said they would organise them to come up to the room. I went down to reception after calling them twice within over an hour. The service was terrible. We were looking online to stay at an alternate hotel for the 2 nights or drive back home (over 3 hours away) because of the terrible service. We waited over an hour for something that should have been in our room from check in time. The housekeeping gentleman that brought them up was very apologetic. He was the only friendly staff member we came across besides a valet parking gentleman. The hotel room was average for what you paid. Booked here as reviews online said it was kid friendly and was in a good location. Wasn’t that great and wouldn’t stay here again.

Dear Megan, Thank you for taking the time to share your review. We apologize for your stay not meeting all your expectations. Our guests' comfort and satisfaction are of the utmost importance to us, and we deeply regret that we fell short in delivering on this commitment during your visit. We understand the frustration of not finding immediate parking and the additional stress it can cause, especially when traveling with young children. Our valet service is designed to alleviate this, and we are disappointed to hear about the inconvenience you faced. We appreciate your feedback on this matter as it helps us to improve our guest experience. Regarding the miscommunication about the cots for your children, this is certainly not the standard we strive for, and we are sorry for the distress this caused. We take pride in accommodating our guests' needs, and we acknowledge that we did not succeed in this instance. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, our hotel is well-situated in the heart of Melbourne, providing easy access to various attractions, shopping, and dining experiences that the city has to offer. We hope that you were able to enjoy these aspects during your stay. We hope to be able to welcome you back for an improved stay. Kind regards, Andrew Maynard, General Manager

Old Hotel In Vibrant City

Ocena na stronie TripAdvisor 3.0/5

gaurav_829 Solo travel - Opinia zatwierdzona w TripAdvisor

A hotel brand known by its name and expectations from traveller that it will live by the same. My recent stay at this hotel was for 13 nights and post a long stay it gave me an idea about certain back drops and negatives at this hotel. The housekeeping was not good at all for a guest who is staying for 2 weeks in the same room. The only aspect was to make the bed and put fresh towels. Rest cleaning of dust, glasses and water bottles refilling was not part of housekeeping. Long delays in providing basic dental kits to the guests. Breakfast section is decent and big enough to accommodate the guests. However the spread was same throughout and there was nothing new on the offering. The live egg section was the worst with delays and vaguely cooked eggs provided to guests. However the food on buffet was better and comforting. On the positive side, 1. room sizes are big which is rare in city hotel 2. Location is excelled in CBD with lots of things near by 3. Breakfast staff is helpful 4. Bar staff was at there best Overall a decent hotel due to its location and the brand value it’s carrying. However might not plan another stay.

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you appreciated the spacious room sizes, the friendly and helpful nature of our breakfast staff, and the exceptional service provided by our bar staff. These elements are central to the experience we strive to provide at Novotel Melbourne on Collins. However, we are sorry that your stay did not fully meet your expectations. While we ensure that all rooms are refreshed daily with new towels and bed linens, we understand that the attention to detail in cleaning and timely provision of amenities such as dental kits did not meet the standard you expected. Moreover, we acknowledge your feedback regarding the breakfast variety and preparation of eggs; we continuously strive to improve our offerings based on guest feedback. Finally, we're pleased that you found our location in the vibrant Melbourne CBD to be advantageous, allowing easy access to local attractions and conveniences. This aspect often enhances our guests' overall experience, and we are glad it did for you as well. We hope to welcome you back. All the best. Andrew Maynard, General Manager

Grandma weekend

Ocena na stronie TripAdvisor 3.0/5

Andrea J Opinia zatwierdzona w TripAdvisor

We had a grandma weekend away and was a little disappointed with reception staff as not very welcoming which didn’t make a good start to our weekend also disappointed with no robes or slippers in our room as when sitting around the pool with our grandchildren other guest came up with robes and slipper on asking guest what room type they have as thinking they must of had a higher level room it wasn’t the case!!!!! So consistency would be nice. Air con was so noisy I have a recording but couldn’t work out how to attach on my iPad. Communication between reception and porters down stairs was non existent. The hand set in my room not working had to use hands free when ordering room service which was excellent came quick and hot …..good job room service department and persons at the bar also excellent……and didn’t have any interaction with breakfast staff.

Dear Ac, Thank you for taking the time to review your stay. We regret to learn about the issues you encountered during your stay. We apologize for the inconvenience caused by the air conditioning in your room. Our team is continuously working on improving our facilities, and your feedback is valuable in helping us identify areas for improvement. We are also sorry to hear that you were not satisfied with the service provided by our team members. We strive to deliver exceptional service to all our guests, and we will address your concerns with our team to ensure better experiences in the future. We are looking forward to welcoming you again. All the best! Andrew Maynard, General Manager

I will be returning

Ocena na stronie TripAdvisor 4.0/5

jetstar1098 Opinia zatwierdzona w TripAdvisor

Novotel is in a great location, near my work location and near shops that I visit frequently. The rooms are well furbished and spacious, offering great light, views, appliances and furniture. It is modern yet not overdone, and they offer many services to make your stay enjoyable - e.g. different types of pillows, blankets, room service. The room service has a great range of food, but the wait time varies. They also have a bar downstairs which can be a bit daunting walking by if busy. The only negative thing is the need for 2 separate elevators to get to your room. Otherwise great service, good food, great rooms and the lighting in the bathroom is perfect to do your makeup

Greetings from Novotel Melbourne on Collins. Thank you for reviewing your recent experience. We aim to make every experience with us memorable, so it's rewarding to know we provided you with the perfect stay. Sorry for any inconvenience concerning the elevator, we have taken note of your comments. We hope to welcome you back. All the best. Andrew Maynard, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 523 Liczba opinii 9.2/10 Lokalizacja
  • 3 282 Liczba opinii 6.4/10 Pokój
  • 3 087 Liczba opinii 7.9/10 Obsługa
  • 76 Liczba opinii 4.5/10 Internet
  • 1 127 Liczba opinii 6.3/10 Czystość
  • 888 Liczba opinii 8.2/10 Śniadanie
  • 284 Liczba opinii 7.7/10 Napoje

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