Novotel Melbourne on Collins 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 6 931

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270 Collins Street, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel położony nad modnym centrum handlowym St Collins Lane, minutę spacerem od Bourke St Mall

  • Fitness Centre with heated pool and spa

  • Odnowione centrum fitness z podgrzewanym basenem i spa

  • Darmowe Wi-Fi dla wszystkich gości, duża przestrzeń do pracy, stacja dokująca na iPad®, TV LCD

Nasze pokoje

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Lokalizacja hotelu

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.815963, 144.964961

Telefon
Faks +61 3 9667 5805

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 6 931

Ocena TripAdvisor  4.1/5  Liczba opinii: 5 284

A great place to stay

Ocena na stronie TripAdvisor 5.0/5

Lisa2799 Solo travel - Opinia zatwierdzona w TripAdvisor

Once again a positive experience staying here. The room was spacious, clean, very quiet and dark at night. The staff at reception were pleasant and efficient when checking in and checking out. A delicious hot chocolate from the restaurant

Dear Lisa, Thank you for taking the time to share your delightful feedback about your recent stay with us. We are thrilled to learn about your wonderful experience at Novotel Melbourne on Collins. It brings us great satisfaction to know that you appreciated our spacious accommodation, efficient service and tranquil atmosphere again. Love that the hot chocolate hit the spot too! We look forward to welcoming you back for another memorable stay. Best wishes, Andrew Maynard, General Manager

Nice Stay

Ocena na stronie TripAdvisor 5.0/5

andreltreis Couples - Opinia zatwierdzona w TripAdvisor

The hotel is in great location, just close by central station via tram. The reception team were all very friendly, which were very helpful with our check in and explaining everything and we had another person upon our arrival that helped us with our luggage and initial details which is so kind we couldn’t get the name but a special thanks to the person also. Anyway the whole reception team is polite and helpful. The room, is very spacious and modern, is very comfortable, all clean. The hotel breakfast is excellent and has a lot of different and variety of food, dishes. The hotel also is in the walkable distance from main station, also other public transports, to go around and explore the city tourist attractions is easy and convenient. Overall I would stay and recommend staying at the hotel.

Dear Andre, Thank you for taking the time to share your thoughtful review. It is rewarding to learn you enjoyed such a pleasant experience at Novotel Melbourne on Collins. Your kind comments regarding our welcoming and attentive reception team bring us great delight, as we focus on delivering friendly and efficient service. It is also wonderful that you found your accommodation spacious, contemporary and comfortable while appreciating the cleanliness maintained throughout your visit. The variety and quality of our breakfast offerings are highlights we are proud to present to our guests. We are pleased our location, close to tram stops and the train station, made your exploration of the city simple and convenient. Knowing you would recommend our hotel is the highest compliment we could receive. We look forward to welcoming you back for another memorable stay. Best regards, Andrew Maynard, General Manager

Don't Bother

Ocena na stronie TripAdvisor 1.0/5

677laurend Opinia zatwierdzona w TripAdvisor

The reception team was rude and extremely unhelpful upon Check in and departure. We arrived at check in time of 2pm and informed our room was ready but could not provide access as it needed to be checked. Was assured this will be 5 mins away so we waited in the reception lobby with our 2 kids aged 2 and 1, who needed a sleep. 25 mins later I asked reception again if the room was ready, they had forgotten. The toilets in reception lobby were disgustingly dirty. Upon entering the room, I called housekeeping multiple times with no answer. We were left with No sheets or a made baby cot and required extra pillows and a bath plug. While we were out, I called to request this to our room, we were assured these will be placed in our room shortly. Approx. 2hours later we returned (it was around 7:15pm and our kids needed to go to sleep). Nothing was in our room, and I called again this time from the room phone and my mobile, I was calling with NO ANSWER for 18 mins. This is totally unacceptable for a hotel, what happens if we needed assistance. Your reception excuse was “sorry we were busy” yet I was down in reception in the last 20 mins and no one was down there. The baby’s cot mattress didn’t even exist. It was as hard as a piece of Plywood. Each night we got our baby ready to sleep he would scream knowing he had to sleep in there. This was traumatic for him, and we needed to add a quilt and blankets for extra support which is not SIDS Safe and extremely dangerous for a baby. Our access card, kept disabling multiple times, reception team were so rude in fixing this, it seemed to be too much effort for them. I had to call multiple times to see when our room was being serviced on a couple of days we were there. This was after 3pm in the afternoon and we had left before 9am. The Family suite we had needs a renovation, particularly the bathroom, there was a lot of mold in the sink and grout of the bathtub/shower. The carpet also needs replacing as there are a lot of stains. The only helpful and polite team members were the housekeeping team member who assisted us on the evening of Thursday 17 April and concierge.

Dear Lauren, We value your detailed feedback about your recent stay with us. We are pleased to note your acknowledgement of the assistance provided by some of our housekeeping team and the concierge, whose dedication to guest care aligns with the high service standards we maintain at Novotel Melbourne on Collins. However, the challenges you experienced during your stay with reception and room readiness, as well as concerns regarding the condition of the baby cot and room maintenance, are regrettable. While we strive to offer prompt and attentive service, situations occasionally arise that fall short of this aim. The baby cot provided adheres to our safety guidelines but we understand that personal preference plays a significant role in comfort. Our maintenance programme ensures rooms are kept to a high standard, however, specific issues such as those you described will be carefully considered. Our reception facilities and amenities are regularly attended to, though feedback on the lobby restrooms will be conveyed for review. Finally we note your comments with regards to the standard of the property and are excited to advise that we will be undergoing a hotel refurbishment in the near future to address your concerns. We trust you will grant us another opportunity to serve you better in the future. Warmest regards, Andrew Maynard, General Manager

The hotel was the only disappointment

Ocena na stronie TripAdvisor 2.0/5

W2158VPck Opinia zatwierdzona w TripAdvisor

First trip to Melbourne for the wife's bday, everything great except the hotel. A hotel with hundreds of room with only 1 working elevator! A long wait during busy hours. We checked in at 2:30pm and found some dirty/smelly (curry/gravy) plates left right at the room door. I talked to the front desk and they shifted the plates a few cm toward the corridor. Those dirty plates were not collected until the next day's afternoon! I said to the lady at the front desk that is not acceptable for a 4 star hotel, she replied that “we are not”. Well, fair enough, I would give it a 5 star rating if it is a non star motel. There was a noise issue as well, we were on 8th floor directly above a construction site. The wall between rooms was also rather thin, I could near next door snoring the whole night.

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience fell short of expectations during your recent stay. Our team strives to maintain high standards of service, including the availability of two guest elevators, and we are addressing the temporary issue you encountered to prevent future disruptions. The nearby St. Collins Lane renovations, while exciting for the precinct’s future, are carefully managed to minimise impact, and we offer earplugs upon request for added comfort. Regarding the cleanliness oversight, this is not reflective of our usual protocols, and we have reinforced our housekeeping procedures to ensure all areas remain immaculate. Our rooms feature double-glazed windows and soundproofing measures, though we acknowledge that external factors can occasionally affect tranquillity. We trust you will grant us another opportunity to demonstrate our true hospitality standards. Warmest regards, Andrew Maynard, General Manager

Stay elsewhere!

Ocena na stronie TripAdvisor 1.0/5

melleviv Couples - Opinia zatwierdzona w TripAdvisor

Only 1 out of 2 lifts was working to go from the ground floor to reception on level 3. The check in process seemed chaotic although staff were polite. We were given a letter at check in for the crew of one of the Chinese airlines. Given our age and ethnic background this seemed odd. We had dinner at the hotel and advised of an allergy to rocket. The charcuterie board arrived on a bed of rocket. Breakfast was chaotic as there were not enough staff to keep food supplies up and clean tables. The room needed maintenance, with the bedside light removed and the hole covered in tape. There were stains on the carpet inside and outside the room. One time the room was serviced but inexplicably no towels were left. We had hung the towels up as we were happy to use them again in accordance with the sign so it doesn’t make sense that that they were taken away.

Dear Melle, Thank you for providing such thorough feedback about your recent stay with us. We are sorry that your experience fell short of expectations. Our hotel operates two elevators for guest use, and we are addressing the temporary outage to ensure smoother access. Regarding your dining experience, we have escalated your feedback to our culinary team to prevent oversights. Breakfast at Lane Restaurant is designed to be a seamless experience with locally sourced offerings, and we are reviewing staffing protocols to enhance this. The maintenance and housekeeping matters you highlighted are being rigorously investigated, as daily room checks and our towel-reuse initiative are integral to our standards. Our 24-hour reception team is always available to resolve any concerns promptly during your stay. We trust you will give us another opportunity to demonstrate our true calibre of service in the future. Warm regards, Andrew Maynard, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 3 317 Liczba opinii 8/10 Obsługa
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  • 1 502 Liczba opinii 5.5/10 Komfort
  • 1 175 Liczba opinii 6/10 Czystość
  • 966 Liczba opinii 7.7/10 Śniadanie
  • 876 Liczba opinii 3.8/10 Udogodnienia

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