Novotel Melbourne on Collins 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 6 663

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270 Collins Street, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel położony nad modnym centrum handlowym St Collins Lane, minutę spacerem od Bourke St Mall

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Odnowione centrum fitness z podgrzewanym basenem i spa

  • Darmowe Wi-Fi dla wszystkich gości, duża przestrzeń do pracy, stacja dokująca na iPad®, TV LCD

Nasze pokoje

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Lokalizacja hotelu

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.815963, 144.964961

Telefon
Faks +61 3 9667 5805

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LANE BAR

Zdjęcie nieumowne

Lane Café i bar to idealne miejsce na spotkania z przyjaciółmi lub współpracownikami przy doskonałym espresso, wyjątkowym koktajlu, lekkim śniadaniu lub lunchu. Darmowy 30-minutowy dostęp do sieci WIFI umożliwia także pracę.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 6 663

Ocena TripAdvisor  4.1/5  Liczba opinii: 5 306

Felt like a budget hotel with poor presentation

Ocena na stronie TripAdvisor 2.0/5

David F Opinia zatwierdzona w TripAdvisor

My first impression was pretty bad, as there was a terrible smell in the lift, which everyone was commenting about. The room I was given was tucked right at the back - about 7 turns to be able to get to the room. The carpet was old with holes in several places. I couldn't even get the TV to work! Overall a very poor experience for over $200. It felt like a budget hotel!

Dear David, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. Furthermore, the concerns you raised about communal areas and room facilities are being addressed through our planned lift upgrades in 2026 and upcoming refurbishments to enhance guest comfort. Our team regrets the technical difficulties you encountered and would have been pleased to assist had these been reported during your stay. We appreciate your comments regarding value and will review our pricing strategy to ensure it reflects the premium experience we aim to deliver. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

Superb

Ocena na stronie TripAdvisor 5.0/5

602garrya Opinia zatwierdzona w TripAdvisor

What a location. We have a two night stay jere and so far its been amazing, early check in and an upgraded room for a little extra charge was most welcome. Reception staff were amazing and very welcoming, hotel facilities are superb. Looking forward to using the gym and breakfast in the morning. Very comfortable bed and a quiet room, just what we needed after a 14 hour flight and much walking in Melbourne.

Dear Garry, Thank you for choosing our hotel. We're thrilled you had such a wonderful stay at Novotel Melbourne on Collins. We're glad you valued our Collins Street location and smooth arrival with the early check-in and room upgrade. It's fantastic our reception team made you feel so welcome and that you appreciated our facilities. We trust you enjoyed the gym and breakfast at Lane Restaurant overlooking Collins Street. We're also pleased your room provided the comfort and tranquility needed after your travels. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Can't be arsed

Ocena na stronie TripAdvisor 1.0/5

Nick E Opinia zatwierdzona w TripAdvisor

Wow - Novotel on Collins St - heart of Melbourne, thriving wannabe epicenter of Australia. Not going to review in detail but give an example of their customer last philosophy. Residents bar, maybe with 15 people in it. I arrive at 9.45pm and am informed that they are closed. Why I ask. We are not busy enough. 3 bar staff are on duty. I ask at reception who confirm this policy - shake my head and go to my room. Phone rings - can we bring you a bottle of wine? No thanks - moment is lost. Seriously management - is the bar manager running the hotel? I stay with Accor quite a lot but the Novotel brand is damaged beyond repair with me

Dear Nick, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations during your recent stay. While we always aim to provide seamless service, we regret any inconvenience caused by operational decisions that affected your ability to enjoy our facilities. Our team remains committed to reviewing guest feedback to maintain service standards across all Accor properties. Should your travels bring you back to Melbourne, we would value the opportunity to demonstrate our usual high standards of hospitality. The whole team hope to have the pleasure of seeing you again. Best wishes, Andrew Maynard, General Manager

Not recommended for a romantic weekend

Ocena na stronie TripAdvisor 3.0/5

ianmcintosh Opinia zatwierdzona w TripAdvisor

If you arrive in Melbourne on the skybus from the airport it is a fair old walk down Collins Street to the hotel. Best idea is to jump on a free tram. Forget about walking into a lovely foyer - just inside the entrance is a lift to the third floor and reception. You walk past a bar on the way to check-in - the front office guy was pleasant enough but had limited english. Next challenge - they were having problems with the lifts which in fairness they apologised for at check-in. I was on the eighth floor room 820 which turned out to be a corner mini suite. Very impressive but nothing in the mini bar, no usb slots and working out how to get local TV proved the top mind puzzle of the day. Bathroom was also a good size - room lighting average and the hot water took an eternity to arrive. If you prefer soap like me take your own - the hotel only offers pumps for shampoo, conditioner and body wash. I don't usually use the aircon when i go to bed - but blowed if i could work out how to turn it off. Another puzzle.

Dear Guest, Thank you for reviewing your recent stay with us. We’re pleased you found aspects of your corner suite impressive and appreciated the spacious bathroom design. Our team takes pride in offering comfortable accommodations and are glad these elements contributed positively to your stay. However, we sincerely regret that several aspects fell short of your expectations. Please accept our apologies for the lift disruptions you experienced – we’re currently preparing for a full lift system upgrade in 2026 to enhance reliability. Regarding room amenities, our minibar operates on an on-demand system to promote sustainability, and we’ll review how we communicate this to guests more effectively. Nonetheless, we’re heartened you acknowledged our colleague’s welcoming approach at reception. Their dedication to guest service remains a priority, and we’ll continue supporting staff development in communication skills. We hope to welcome you again for a more pleasant stay. Best regards, Andrew Maynard, General Manager

Stay elsewhere until renovations complete

Ocena na stronie TripAdvisor 2.0/5

jennifercB6542NX Opinia zatwierdzona w TripAdvisor

The lifts take a long time and often stop at every floor, sometimes closing before you can get in. There is lots of construction going on so views from rooms internal not great (ask for street side). Biggest gripe is the swimming pool is unavailable but this is not told when booking- my colleagues and I had taken bathers to swim so were very disappointed. My desk also had residual glue or varnish that had dried (room 815) so not ideal for working. Also if you are travelling with luggage be aware it is a nightmare for taxi services to park outside and unload/ store luggage- Joseph in concierge was brilliant at helping with this. The location of the hotel is excellent but the quality is a long way off being acceptable yet.

Dear Jennifer, Thank you for taking the time to share your experience. It's rewarding to hear our concierge service met your needs during luggage handling challenges. We apologise for facility-related inconveniences during our improvement works. Please know we're prioritising elevator maintenance and would have promptly addressed room concerns if notified. Our pool renovation is a part of exciting refurbishments coming; however, we regret that communication was not sufficient in this case. Ultimately, we're pleased our prime location offered convenient urban access, and hope this compensated somewhat for other shortcomings. We hope you will consider staying with us again in the future. Best regards, Andrew Maynard, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 532 Liczba opinii 9.4/10 Lokalizacja
  • 3 381 Liczba opinii 5.7/10 Pokój
  • 3 151 Liczba opinii 7.8/10 Obsługa
  • 97 Liczba opinii 2.9/10 Internet
  • 1 472 Liczba opinii 5.4/10 Komfort
  • 1 157 Liczba opinii 3/10 Udogodnienia
  • 1 148 Liczba opinii 5.5/10 Czystość
  • 872 Liczba opinii 7.8/10 Śniadanie

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