Novotel Melbourne on Collins 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 5 864

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Opis

O hotelu

  • Dzięki lokalizacji w sercu Melbourne hotel jest idealnym miejscem na pracę i relaks.

  • Hotel położony nad modnym centrum handlowym St Collins Lane, minutę spacerem od Bourke St Mall

  • Hotel z certyfikatem ALLSAFE

  • Odnowione centrum fitness z podgrzewanym basenem i spa

  • Darmowe Wi-Fi dla wszystkich gości, duża przestrzeń do pracy, stacja dokująca na iPad®, TV LCD

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Lokalizacja hotelu

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.815963, 144.964961

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 5 864

Ocena TripAdvisor  4.0/5  Liczba opinii: 5 243

Convenient location but nothing else

Ocena na stronie TripAdvisor 2.0/5

rosannalalalam Couples - Opinia zatwierdzona w TripAdvisor

Only two things gd upon 5 nights stay, location and room functionable jacuzzi. Booked a spa room, room hv wired smell since enter, no view of course, phone not working without repair for 6 days, need to go down everytime for request. Quite dark inside and one of the bedside light was missing, again, no repair upon checkout! No refill vanity, toothpaste, box of tissue and cleansing the tub unless you request!

Dear Rosanna, Thank you for taking the time to share your review. We are pleased to hear that our central location and the functionality of the jacuzzi in your room met your expectations and contributed positively to your stay. We regret to hear about the issues you encountered with the room's odor and the lack of a view. We strive to provide a pleasant ambiance in all our accommodations and are disheartened to learn that this was not your experience. Furthermore, it is concerning to discover that the telephone in your room was not operational, and that the lighting was not sufficient, including a missing bedside light. Our guests' comfort is of the utmost importance to us, and we apologize for any inconvenience this may have caused. It is also regrettable that you found the provision of toiletries and the cleanliness of the tub not meeting your expectations. Our standard is to ensure these amenities are well-maintained and replenished, and we are saddened if this was not adequately communicated or executed during your visit. Rest assured, our team is dedicated to providing high-quality service and accommodations. We value all guest feedback as it is essential for our continuous improvement, and it is our hope that we may have the opportunity to better serve you in the future. We hope to be able to welcome you back for an improved stay. Kind regards, Andrew Maynard, General Manager

Average Hotel

Ocena na stronie TripAdvisor 3.0/5

DoDanDan Opinia zatwierdzona w TripAdvisor

I had an experience at Novotel Melbourne 270 Collins Street and I'd like to share my feedback about this hotel. Firstly, I found that the hotel is a bit dated compared to some other hotels in Melbourne. The overall feel is that the interior and facilities could use some updating to meet modern standards. Another issue I encountered was the check-in process being quite time-consuming. It seems that this process was not well-organized and efficient. The front desk staff also seemed unprepared for guests arriving, making the check-in process slower than necessary. Another regrettable point is that I faced an issue with payment. The staff charged my credit card twice, which required me to sort out this issue after checking out. This incident caused some inconvenience, and I hope the hotel will have a more accurate payment system to avoid such occurrences in the future. The afternoon reception and duty staff may require additional training to enhance their skills and efficiency. This could include training in customer service, check-in procedures, problem-solving, and payment processing. Providing targeted training can help improve their performance and ensure smoother operations during peak hours. By investing in training and development, the hotel can elevate the overall guest experience and address any issues encountered during check-in or other interactions with guests. Overall, Novotel Melbourne 270 Collins Street is a conveniently located hotel with potential but needs improvement in updating its physical facilities and refining operational procedures to enhance the guest experience. I hope that this feedback will be used to enhance the hotel's service quality in the future.

Dear Guest, Thank you for reviewing your recent experience. Your comments regarding the location of our hotel being convenient are greatly appreciated, and we are glad you found value in our prime positioning within Melbourne's vibrant city centre. We regret to hear of your experience during the check-in process and with the payment system. Please rest assured that our team is continually striving to streamline these procedures to ensure a smooth and efficient experience for our guests. Additionally, we are constantly reviewing our training programs to enhance our service standards. While we understand that the sophistication of the hotel did not meet your expectations, we take pride in maintaining our facilities to provide comfort and quality to all our guests. Your feedback is instrumental in guiding our ongoing efforts to improve our guest experience. Thank you once again for your comments, and we trust that the positive aspects of your stay will encourage you to return, allowing us the chance to demonstrate the high standards we aspire to deliver. We hope to welcome you back. All the best. Andrew Maynard, General Manager

Er, SORRY!

Ocena na stronie TripAdvisor 1.0/5

melissaaX713TD Opinia zatwierdzona w TripAdvisor

I arrived and checked in after midnight. The receptionist took an age to check me in, her communication consisting of whispers at her computer screen, despite my pleas to speak up. I could neither hear nor understand a word she said. Anyway, up I went to Room 708, and the keycard didn't work. So back down to reception I went, and a senior, more sturdy receptionist re-issued my key. Back up to 708 I went. Sure enough, the keycard worked this time: in I went, switched on the lights, and there were people in the bed! Back down to Reception I dashed, calling out loudly that there were PEOPLE in that room, and that I won't be able to un-see what I just saw! (It was pretty graphic.) Old Mate on the desk put the blame on ME for not reading the room number "728" correctly, then took some photos and then somewhat desperately re-isuued my room and key. (The girl's scribbly writing definitely said "708" and not "728". Novotel's mistake, not mine.) Although I told my story to the Duty Manager the next day, there was no word of apology or empathy. I was charged heftily for one very tasteless breakfast. She could've deleted that. Sooo - safety and privacy are very weak at that Novotel on busy weekends. I didn't sleep a wink during my 3-night stay there, and I've had nightmares since then, of people breaking in to my home and bedroom while I slept. Worth mentioning that Melbourne's hotels were FULL of rev-heads that weekend because of the Grand Prix. I paid over twice what I usually pay at that hotel for the privilege of "what-an-experience". I've stayed there maybe 20 times in the last 25 years or so. Never again.

Dear Melissa, Thank you for your feedback of your recent stay. We are truly sorry to hear about the unfortunate incident you experienced upon arrival and the subsequent confusion of your allocated room number. Regarding your comments on the breakfast, we always aim to delight our guests with a variety of tasteful options, and we are disappointed to hear that we did not meet your expectations. We also recognize the importance of a peaceful stay, and we regret to hear that you experienced disturbances during your visit. Please know this is not indicative of the high standards we hold ourselves to at our hotel. We appreciate your loyalty over the years, and it is disappointing to hear that this stay has impacted your perception of our establishment. Our team values your patronage and would welcome the opportunity to restore your confidence in us. We do hope to be able to welcome you back. Best wishes, Andrew Maynard, General Manager

Meh and avoid the breakfast!

Ocena na stronie TripAdvisor 3.0/5

AndrewB3362 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Room was fine, just quite dated broken tiles in the bathroom, noisey AC etc. basic 3* in quality. Breakfast at the hotel is to be avoided at all costs it was an insipid buffet. Location is good, won’t stay again as plenty of nicer options for the same price.

Dear Andrew, Thank you for taking the time to provide your feedback. We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. However, we are sorry to hear that the bathroom wasn't to your liking; we have noted your concerns and will be sure to take them into consideration. We do hope to welcome you back for an improved experience. Best wishes, Andrew Maynard, General Manager

Andrew

Ocena na stronie TripAdvisor 5.0/5

andrewT266TA Couples - Opinia zatwierdzona w TripAdvisor

Absolutely an A-1 hotel in every way, cannot fault it. We only had a breakfast as far as food goes but we were given what we ordered exactly right. A pleasing feature is the area near the checkout where you can sit and relax while having a drink

Dear Andrew, Thank you very much for this kind review. We're thrilled to hear you found our hotel to be top-notch in every aspect and that your breakfast experience met your expectations. It's wonderful to know that the seating area near the checkout provided a relaxing spot for you to unwind. Our team strives to deliver the best experience and it's rewarding to see such positive feedback. We look forward to seeing you again soon. Best regards, Andrew Maynard, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 3 005 Liczba opinii 7.8/10 Obsługa
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  • 1 083 Liczba opinii 6.5/10 Czystość
  • 831 Liczba opinii 8/10 Śniadanie

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