Novotel Melbourne on Collins 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 6 949

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270 Collins Street, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel położony nad modnym centrum handlowym St Collins Lane, minutę spacerem od Bourke St Mall

  • Fitness Centre with heated pool and spa

  • Odnowione centrum fitness z podgrzewanym basenem i spa

  • Darmowe Wi-Fi dla wszystkich gości, duża przestrzeń do pracy, stacja dokująca na iPad®, TV LCD

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.815963, 144.964961

Telefon
Faks +61 3 9667 5805

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 6 949

Ocena TripAdvisor  4.1/5  Liczba opinii: 5 284

A great place to stay

Ocena na stronie TripAdvisor 5.0/5

Lisa2799 Solo travel - Opinia zatwierdzona w TripAdvisor

Dear Lisa, Thank you for taking the time to share your delightful feedback about your recent stay with us. We are thrilled to learn about your wonderful experience at Novotel Melbourne on Collins. It brings us great satisfaction to know that you appreciated our spacious accommodation, efficient service and tranquil atmosphere again. Love that the hot chocolate hit the spot too! We look forward to welcoming you back for another memorable stay. Best wishes, Andrew Maynard, General Manager

Nice Stay

Ocena na stronie TripAdvisor 5.0/5

andreltreis Couples - Opinia zatwierdzona w TripAdvisor

Dear Andre, Thank you for taking the time to share your thoughtful review. It is rewarding to learn you enjoyed such a pleasant experience at Novotel Melbourne on Collins. Your kind comments regarding our welcoming and attentive reception team bring us great delight, as we focus on delivering friendly and efficient service. It is also wonderful that you found your accommodation spacious, contemporary and comfortable while appreciating the cleanliness maintained throughout your visit. The variety and quality of our breakfast offerings are highlights we are proud to present to our guests. We are pleased our location, close to tram stops and the train station, made your exploration of the city simple and convenient. Knowing you would recommend our hotel is the highest compliment we could receive. We look forward to welcoming you back for another memorable stay. Best regards, Andrew Maynard, General Manager

Don't Bother

Ocena na stronie TripAdvisor 1.0/5

677laurend Opinia zatwierdzona w TripAdvisor

Dear Lauren, We value your detailed feedback about your recent stay with us. We are pleased to note your acknowledgement of the assistance provided by some of our housekeeping team and the concierge, whose dedication to guest care aligns with the high service standards we maintain at Novotel Melbourne on Collins. However, the challenges you experienced during your stay with reception and room readiness, as well as concerns regarding the condition of the baby cot and room maintenance, are regrettable. While we strive to offer prompt and attentive service, situations occasionally arise that fall short of this aim. The baby cot provided adheres to our safety guidelines but we understand that personal preference plays a significant role in comfort. Our maintenance programme ensures rooms are kept to a high standard, however, specific issues such as those you described will be carefully considered. Our reception facilities and amenities are regularly attended to, though feedback on the lobby restrooms will be conveyed for review. Finally we note your comments with regards to the standard of the property and are excited to advise that we will be undergoing a hotel refurbishment in the near future to address your concerns. We trust you will grant us another opportunity to serve you better in the future. Warmest regards, Andrew Maynard, General Manager

The hotel was the only disappointment

Ocena na stronie TripAdvisor 2.0/5

W2158VPck Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience fell short of expectations during your recent stay. Our team strives to maintain high standards of service, including the availability of two guest elevators, and we are addressing the temporary issue you encountered to prevent future disruptions. The nearby St. Collins Lane renovations, while exciting for the precinct’s future, are carefully managed to minimise impact, and we offer earplugs upon request for added comfort. Regarding the cleanliness oversight, this is not reflective of our usual protocols, and we have reinforced our housekeeping procedures to ensure all areas remain immaculate. Our rooms feature double-glazed windows and soundproofing measures, though we acknowledge that external factors can occasionally affect tranquillity. We trust you will grant us another opportunity to demonstrate our true hospitality standards. Warmest regards, Andrew Maynard, General Manager

Stay elsewhere!

Ocena na stronie TripAdvisor 1.0/5

melleviv Couples - Opinia zatwierdzona w TripAdvisor

Dear Melle, Thank you for providing such thorough feedback about your recent stay with us. We are sorry that your experience fell short of expectations. Our hotel operates two elevators for guest use, and we are addressing the temporary outage to ensure smoother access. Regarding your dining experience, we have escalated your feedback to our culinary team to prevent oversights. Breakfast at Lane Restaurant is designed to be a seamless experience with locally sourced offerings, and we are reviewing staffing protocols to enhance this. The maintenance and housekeeping matters you highlighted are being rigorously investigated, as daily room checks and our towel-reuse initiative are integral to our standards. Our 24-hour reception team is always available to resolve any concerns promptly during your stay. We trust you will give us another opportunity to demonstrate our true calibre of service in the future. Warm regards, Andrew Maynard, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 711 Liczba opinii 9.3/10 Lokalizacja
  • 3 515 Liczba opinii 6/10 Pokój
  • 3 380 Liczba opinii 8/10 Obsługa
  • 88 Liczba opinii 2.6/10 Internet
  • 1 525 Liczba opinii 5.4/10 Komfort
  • 1 200 Liczba opinii 6/10 Czystość
  • 974 Liczba opinii 7.7/10 Śniadanie
  • 883 Liczba opinii 3.8/10 Udogodnienia

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