Novotel Melbourne on Collins 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 7 101

Gwarancja
najniższej ceny
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Opis

O hotelu

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel położony nad modnym centrum handlowym St Collins Lane, minutę spacerem od Bourke St Mall

  • Fitness Centre with heated pool and spa

  • Odnowione centrum fitness z podgrzewanym basenem i spa

  • Darmowe Wi-Fi dla wszystkich gości, duża przestrzeń do pracy, stacja dokująca na iPad®, TV LCD

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.815963, 144.964961

Telefon
Faks +61 3 9667 5805

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 7 101

Ocena TripAdvisor  4.1/5  Liczba opinii: 5 271

Never again

Ocena na stronie TripAdvisor 1.0/5

936theresep Couples - Opinia zatwierdzona w TripAdvisor

Dear Therese, Thank you for your feedback, We were disheartened to learn about the series of inconveniences you faced during your stay, particularly the disturbances from the nearby construction activities. Our intention is always to provide a tranquil and comfortable environment for our guests, and we regret that we fell short of this during your visit. We understand that the view from your room did not meet your expectations, and we apologise for any discomfort caused by the lack of natural light. Moreover, we empathise with your difficulty in finding a peaceful corner within our establishment to focus on your work. Please accept our apologies for the disruption and the less than satisfactory conditions you experienced. We value your comments as they are crucial for us to enhance our guest experience. We hope to welcome you again in the future. Best wishes, Andrew Maynard, General Manager

Novotel On Collins, what a terrible place to be!!

Ocena na stronie TripAdvisor 1.0/5

Maria v Friends getaway - Opinia zatwierdzona w TripAdvisor

Dear Maria, Thank you for your feedback, We are delighted that you found our staff approachable and carrying a beautiful smile. Our team is the heart of Novotel Melbourne on Collins and strives to provide exceptional service to our guests. We are sorry to hear about the issues you faced during your stay regarding the condition of our hotel and room functionality. We understand how relocating rooms can be inconvenient and we apologise for the discomfort this caused. While our last renovations were completed in 2012, we acknowledge that certain aspects of our establishment may benefit from refurbishment. Moreover, we regret that the experience did not align with the high standards we aim to uphold. Your feedback is crucial to us and we take it seriously as we continually seek to enhance our guest experience. We are pleased to inform you that we have a planned refurbishment in the near future and would be delighted to welcome you back when it is completed. We hope to welcome you again in the future. Best wishes, Andrew Maynard, General Manager

First time in a long time

Ocena na stronie TripAdvisor 4.0/5

356pg Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the attentive service from our concierge and receptionist, the cleanliness and view from your room facing Collins Street, and our expansive breakfast offerings. It is great to hear that your check-out process was both quick and efficient, reflecting our commitment to smooth guest transitions. We are hoping to welcome you back in the future. All the best. Andrew Maynard General Manager

Good location

Ocena na stronie TripAdvisor 4.0/5

chillibin Couples - Opinia zatwierdzona w TripAdvisor

We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the check-in process to be fast and efficient and appreciated the cleanliness of your room, reflecting our commitment to providing exceptional service and accommodations. The Novotel Melbourne on Collins prides itself on maintaining the highest standards of cleanliness and guest satisfaction, which is evident in our daily housekeeping services. However, we regret to hear that your breakfast experience did not meet your expectations. We understand the importance of starting the day with a pleasant meal, and it is disappointing to learn that there were delays in service and a lack of promptness in hot item replenishment. We are sincerely sorry for any inconvenience this may have caused during your stay. Furthermore, we apologize for the shortfall in hot water availability and appreciate you bringing this to our attention. Nonetheless, we are pleased that you enjoyed our prime location in the heart of Melbourne's CBD. Our hotel's central position offers convenient access to the city's fashion flagship destination, St Collins Lane, and is within easy reach of iconic attractions like the MCG and Federation Square. We hope this aspect of your stay enhanced your overall experience in Melbourne. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Terrible. Unclean

Ocena na stronie TripAdvisor 1.0/5

J3984XWchristinec Opinia zatwierdzona w TripAdvisor

Dear Christine, Thank you for your feedback, We regret to hear that your experience did not live up to the standards we strive to maintain. Our guests' comfort and satisfaction are of utmost importance, and it is clear that we fell short in providing this during your stay. We are deeply concerned about the cleanliness issues you encountered with the bedding. Please accept our apologies for this oversight. It is our standard practice to ensure all rooms are thoroughly cleaned and inspected before guest arrival, and we will be reviewing our procedures to prevent such incidents in the future. Furthermore, we are sorry to hear about the challenges you faced with bathroom safety and bedding comfort. Our rooms are equipped with modern amenities and we aim to provide a wide range of in-room facilities to suit our guests' needs, including additional fans, heaters, and a pillow menu for optimal comfort. It is also disheartening to learn of your dissatisfaction with our pool area. We regularly monitor and maintain our facilities to provide a pleasant and safe environment. We will take your comments into consideration as we continually work to enhance our guest amenities. Communication is key in delivering excellent service, and we are sorry that there was a language barrier with our housekeeping team. We offer training to our staff to ensure clear and effective communication with our guests. Additionally, we are concerned to hear about the reception staff's demeanor and the lack of follow-up. This is not the level of service we aim to provide, and we will address this feedback directly with our team. We understand that the compensation provided may not have fully met your expectations, and we are sorry that this has further impacted your view of our hotel. We appreciate you bringing these matters to our attention, and while we cannot change the past, we are committed to learning from your experience. If not already a member of our team will be in contact with you directly or please reach out to myself. Best wishes, Andrew Maynard General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 729 Liczba opinii 9.3/10 Lokalizacja
  • 3 529 Liczba opinii 6/10 Pokój
  • 3 403 Liczba opinii 8/10 Obsługa
  • 93 Liczba opinii 2.8/10 Internet
  • 1 526 Liczba opinii 5.4/10 Komfort
  • 1 206 Liczba opinii 5.9/10 Czystość
  • 990 Liczba opinii 7.7/10 Śniadanie
  • 827 Liczba opinii 4.1/10 Udogodnienia

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Melbourne - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.