Pullman Melbourne on Swanston

Pullman Melbourne on Swanston 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 507

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O hotelu

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • 204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.

  • The Club Lounge and Private Dining Room 1954 located on Level 15, offering breathtaking views.

  • Newly refurbished hotel

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Pullman Melbourne on Swanston

195 Swanston Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.812876, 144.96526

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Sale konferencyjne
W pobliżu obiektu
  • Parking

Nasze pokoje

Swanston Hotel Melbourne Grand Mercure to także idealny wybór dla osób szukających eleganckiego zakwaterowania w centrum miasta. Do dyspozycji gości są pokoje i apartamenty, w tym pokoje typu superior, z których każdy jest duży, pięknie urządzony i wyposażony w telewizor LCD z pakietem Foxtel i płatnymi filmami, odtwarzacz DVD z kolekcją filmów, mikrofalówkę oraz przewodowy i bezprzewodowy dostęp do Internetu.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 507

Ocena TripAdvisor  4.5/5  Liczba opinii: 125

DO NOT STAY

Ocena na stronie TripAdvisor 1.0/5

lottiet289 Solo travel - Opinia zatwierdzona w TripAdvisor

I stayed at this hotel to get away from an ongoing identity theft situation. I told the receptionist to not let anyone into my room as I am being targeted by a known cyber group. Upon returning from the day my phone is left off the hook. I notice it straight away and then I couldn’t call out. I knew someone had tampered with my room. I go to walk down the fire exit to reception and all the fire exit doors are locked which is illegal for starters. I had to call out for help luckily two ladies let me back in. I go to the lift and the manager is about to get out but I go down to G and he goes down to G intercepts me at reception asking if everything was ok. I said sure I’m going to speak to the lady at receptionist I felt uneasy he was about to get out on my level and then followed me down to G. I go to her and the manager stands nervously behind her I said can you check my room phone someone has been in the room she happily agrees before the manager ushers her to the side saying I need to talk to you quickly. I said no she is coming to the room with me. He said no no it’s important it’s about the room. I firmly said no she is coming up to the room as we walk to reception he runs to the fire alarm switchboard and clicks something. I asked the receptionist why did he just do that and she said I don’t know that was really weird. We go up to my level my room number 214 light is switched off. All the other ones are on and it was on 5 mins prior to walking down. I said why is my room light off she said I don’t know that’s really weird. She calls out and the phone is ringing fine. So whatever the manager clicked on the fire switch board turned my light off and made the phone work. She said lock your doors and get some rest but I knew the manager had let someone go in my room I was uneasy so I unplugged everything to check if anything else was wrong. I ended up at 11pm checking out I asked the man why did you go over there and click something he’s response was he was checking the fire alarm I said well if anything happens to me I have your name and know where you work. They refused to give me my $350 back. The money isn’t a problem but the fact the manager was involved with this cyber group or corrupted into letting someone in my room is unacceptable and I did not feel safe. I wanted to make a written complaint a week later in person in which I was told to just email the manager instead and that I had left the room with plugs out everywhere which I had every right too knowing what just happened. The fact the own receptionist said it was really weird twice and had no idea what just happened just confirmed it wasn’t just me that knew something was wrong. I’ve got a video of what unfolded throughout the terrifying process and reported it to the police. Do not stay here!

In the heart of Melbourne

Ocena na stronie TripAdvisor 4.0/5

Michos65 Couples - Opinia zatwierdzona w TripAdvisor

As a city hotel, Pullman on Swanston is right in the thick of it. You can walk to many places or catch a tram, much of it in the free zones around the hotel. Staff are very helpful and friendly. Eva's Bar is great for a drink too before going out. Try their house gin. Being.on Swanston St, it can be noisy so be aware of that and take earplugs along.

Dear Michos65, Thank you for letting us know what we do so well and what you enjoyed about your stay with us. Please allow me to apologize for the inconveniences experienced due to the noises heard from your room. We appreciate your time in providing a review and we hope to see you again in the not too distant future. Sincerely, Alex Mihardja Executive Assistant

Not up to standard

Ocena na stronie TripAdvisor 4.0/5

Chrisjw2013 Couples - Opinia zatwierdzona w TripAdvisor

Second time staying but this time with foyer, club lounge and bar available. This place is old. Buckley & Nunn operated when this Hotel began its life. Accor has spent some money in Reno’s but no double glazing leaves the tram ding ding and track noise a constant. You can put a Tux on a pig. The Club Lounge is the hidden gem. The ambiance, offerings and staff are above and beyond. The towels are lack lustre for the Pullman brand. The bar is advertised open from 1500 to 2330. Good luck as with my stay it closed at 2200. Don’t advertise what you can’t apply. A nice makeover but Pullman status may be punching above it’s weight. In Europe this May meet a Mercure status.

Dear Chrisjw2013, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we always find valuable. Thank you for being constructive with your feedback and appreciate you mentioning the ambiance, offerings and the staff at Club Lounge. We truly appreciate your review and we hope that we can still look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Alex Mihardja Executive Assistant

Great Hotel

Ocena na stronie TripAdvisor 5.0/5

colindoggett Couples - Opinia zatwierdzona w TripAdvisor

Stayed 2 nights in this hotel with club access, All staff could not have been more helpfull, especialy valet parking and club staff. Only 1 small criticism the canapes at happy hour could have better. Over all great hotel and stay.

Dear colindoggett, Thank you for choosing to stay with us recently and for sharing your feedback. We are most grateful of your kind words & constructive feedback regarding the canapes served at our Club Lounge. We hope to see you again for another great stay. Sincerely, Alex Mihardja Executive Assistant

Excellent Hotel

Ocena na stronie TripAdvisor 5.0/5

amandaversace Friends getaway - Opinia zatwierdzona w TripAdvisor

Fantastic location central to everything. Excellent staff. friendly and helpful. Beautiful clean rooms and very updated and modern. Overall best hotel in the city that I have stayed in. Will stay there again. 5 stars for sure!!!

Dear amandaversace, Thank you for such a lovely, glowing review ! We get such a buzz out of hearing great feedback like this. We can't wait to have you staying with us again for another great stay. Sincerely, Alex Mihardja Executive Assistant

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 283 Liczba opinii 9.5/10 Lokalizacja
  • 359 Liczba opinii 8.1/10 Pokój
  • 356 Liczba opinii 8/10 Obsługa
  • 5 Liczba opinii 3.3/10 Internet
  • 122 Liczba opinii 8.5/10 Klimat
  • 96 Liczba opinii 7.9/10 Udogodnienia
  • 91 Liczba opinii 6.9/10 Śniadanie
  • 89 Liczba opinii 7.4/10 Czystość

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