Mercure Melbourne Therry Street

Informacja

Mercure Melbourne Therry Street 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 4

hotel certyfikowany ALLSAFE

Mercure Melbourne Therry Street
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Opis

Nasze pokoje

W hotelu jest 79 wyremontowanych pokoi z wyposażonymi w pełni aneksami kuchennymi. Kuchenka z 2 palnikami, kuchenka mikrofalowa, lodówka, zastawa, sztućce, biurko, łazienka oraz darmowa sieć WIFI. Idealny wybór dla podróżujących służbowo i rekreacyjnie.

Lokalizacja hotelu

Mercure Melbourne Therry Street

43 Therry Street, Victoria
3000 MELBOURNE
Australia

Faks: +61 3 9637 6677

  • Free Tram Zone:  19, 57, 59 Queen Victoria Markets

  • Samolotem

    AVALON AIRPORT W 56km / 34,8 mil

  • Samolotem

    MELBOURNE TULLAMARINE W 22km / 13,67 mil

  • Samolotem

    TULLAMARINE AIRPORT W 21km / 13,05 mil

  • Pociągiem

    FLINDERS STREET W 2km / 1,24 mil

  • Pociągiem

    MELBOURNE CENTRAL W 0,5km / 0,31 mil

  • Pociągiem

    SOUTHERN CROSS W 2,2km / 1,37 mil

Pozycja GPS:-37.807001, 144.960461

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Klimatyzacja
  • Wi-Fi
  • Sale konferencyjne
W pobliżu obiektu
  • Parking

Spotkania i wydarzenia

Liczba sal konferencyjnych
1
Powierzchnia największego pokoju
25  /  269.098 sq ft
Maksymalna pojemność
35
Maksymalna pojemność na bankiety
0
Więcej informacji

Opinie gości dotyczące hotelu
Mercure Melbourne Therry Street

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 4

Ocena TripAdvisor  3.5/5  Liczba opinii: 580

Location was great

Ocena na stronie TripAdvisor 3.0/5

mariconsilang66 Opinia zatwierdzona w TripAdvisor

Accessible to everything, close to CBD, and trams, good as budget hotel, parking space which was great, but with the room we stayed? not that clean - dirty underneath the bed, dusty, shower was linking - xxx

Should have stayed at the Ibis

Ocena na stronie TripAdvisor 1.0/5

goodliffjames Opinia zatwierdzona w TripAdvisor

Look, the hotel was not the worst , but it also was not the best. My flight was delayed by 7 hours resulting me in arriving around midnight (i know this has nothing to do with the hotel). They held my room which was great, but when i got into the room, there were no towels, the Tv didn't work, the night manager told me i could only call between 9am to 3pm, i called regarding towels at midnight and his response was "i will get your towels, but only call between 9 and 3 please" which i thought was ridiculous considering it is a hotel, there should be someone ready to answer a phone call at all hours, and towels being a general thing for a hotel.... They also explained they did not have a house keeper on all the time due to COVID which is understandable but when Accor Hotels have the "All Safe" approval, its a bit hard to believe this is a "Allsafe" hotel when they don't have any house keepers. I stayed there for 5 days. Arrived Wednesday and left Monday. My room was only cleaned on Sunday, the day before leaving... (also so happens to be the average day people check out) so i am disappointed the room was cleaned once in a 5 day period. So in hindsight, the issues were: -No towels -tv did not work -no house keeping for cleanliness of rooms -reception did not like you calling after hours and told you to call between 9-3 if you had any issues. The bed itself was alright, if you just want a place to stay and expect no towels and very little customer service then this is the place for you! I however suggest you stay at the IBIS hotel down the street that has better service. I am disappointed that Mercure is apart of Accor Hotels, i have stayed at 2 Mercure's in the past and never had a good experience, to me this gives Accor a bad name.

Good location - markets and tram

Ocena na stronie TripAdvisor 3.0/5

MountainsHelen Opinia zatwierdzona w TripAdvisor

We recently stayed for two nights. Very small room but we were reasonably comfortable. No food options was a big disappointment to us. Some may enjoy a small kitchenette but, on holidays, we were keen to eat at the hotel restaurant. For breakfast we went to the nearby Ibis (great!). All nearby restaurants were closed for dinner but in a ten minute walk up town we found many Asian-flavoured options. "Due to Covid" there was no servicing of the room. All in all, an "Okay" stay but, yeah nah, won't return. Pretty sure there may be better options.

Birthday Trip

Ocena na stronie TripAdvisor 5.0/5

cathycossetto Opinia zatwierdzona w TripAdvisor

We stayed here for 3 days. Position excellent, across from Queen Victoria Markets and all the yummy foods and coffee. The free tram literally at the door step. We were upgraded to a bigger corner room as we were celebrating my husband’s birthday. He was even given a lovely bottle of wine and sweater. Room was spotless all in all very very happy and would definitely recommend Mercure on Therry Street

Convenient and Budget Friendly

Ocena na stronie TripAdvisor 5.0/5

jsdiaresco Opinia zatwierdzona w TripAdvisor

Mercure at Therry is quite convenient as it is quite close to the QV market and a tram stop is within a few metres. Budget friendly and amenities are enough for quick trips. The staff were able to accommodate my early check in and late checkout, they are really helpful.

Review of Safety Instructions and Guidlines

Ocena na stronie TripAdvisor 3.0/5

sarahoJ6820DJ Opinia zatwierdzona w TripAdvisor

The position of the hotel is fabulous. Poor safety and cleanliness are probably the two callouts. Room wasn't made up and the entrance and lifts could do with a clean. I couldn't see the fire safety plan. Unable to walk down the stairwell and forced down the lift in a fire evacuation.

Never again

Ocena na stronie TripAdvisor 2.0/5

640accounts Opinia zatwierdzona w TripAdvisor

Hard parking. Fire alarm at 4.30am. Room was dirty. No reception after 4.30pm. Wanted to watch the footy but the television did not have reception for channel 9. Initially the TV would not turn on. Never again!

Very disappointing

Ocena na stronie TripAdvisor 2.0/5

pameladeza Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I couldnt believe I stayed at a Mercure branded hotel as it did not live up to its Mercure's standard. I stayed in room 914, and I thought I booked a very budget hotel as room had not toiletry, toilet's door broken and it didn't close properly, carpet had stains, the sofa was dirty and had stains, room had a terrible smell like someone had been smoking. I did request to change rooms however nothing was done about it. Got woken up at 4am with the fire alarm going off and we had to evacuate, next day didnt get any apologies, or any information on what had happened, nothing. Very poor poor service

Comfortable room in good location

Ocena na stronie TripAdvisor 3.0/5

Scott R Opinia zatwierdzona w TripAdvisor

This is a strange hotel with reception on the ground floor, car park in another street, rooms starting from the 9th floor with a long gloomy corridor to get to some rooms. Room was fine, standard hotel room with comfy bed. Reception was only open from 9am to 5pm which is very strange for a Mercure, even in the COVID world we are living in. Not sure what to do when checking out at 8am. Overall comfortable hotel, well priced for a city hotel, albeit a little strange.

DIRTY DIRTY DIRTY

Ocena na stronie TripAdvisor 1.0/5

Garry038 Opinia zatwierdzona w TripAdvisor

I should have realised what the Hotel was like when I arrived at the front door. The footpath outside the hotel was dirty and I would say it has NEVER been swept with a broom or hosed down with a hose. The glass door and window were dirty with finger prints and dust. The same could be said for the tiny reception area, and especially the lift. Only 1 lift was working and that had a worn, tattered, scuffed and dirty floor. It all made me think ... oh boy where am I ... it all gave me the impression of entering a building of a slum. I dont mind the size or age of something, but they should be clean. I would say that maybe the floor was cleaned daily, but it all left the floors looking dirty after such a clean ... a good bit of elbow grease or steam clean would assist in cleaning

Needs an update

Ocena na stronie TripAdvisor 2.0/5

Luc T Opinia zatwierdzona w TripAdvisor

The hotel doesn't meet the standards of what is generally applicable for Accor Mercure hotels. No bar, no restaurant and unattractive building. Cleaning of the room not as it should be. Friendly staff.

hotel stay

Ocena na stronie TripAdvisor 3.0/5

singapore024 Opinia zatwierdzona w TripAdvisor

staff were lovely. Hotel was not very clean. Breakfast was always cold. Position was good. Cant say that I would recommend or stay there again. Bathroom needed updating. Shower was awful. Forgot to replace towels on one day

Pleasant Stay over Christmas, 4th time here.

Ocena na stronie TripAdvisor 4.0/5

Qi Hang C Rodziny - Opinia zatwierdzona w TripAdvisor

Always a pleasant stay in all Accor branded hotels, have been at Mercure Therry 4 times over the past 2 years, and am glad to say that the standard has always been maintained. Thank you all staff that work over the Christmas period and Happy New Year!

What a lovely review! Thank you Qi Hang for staying with us, we certainly work hard to help our guests have an enjoyable stay and appreciate your feedback that we will pass onto the team. We can't wait to welcome you back again :)

Great location in the city without being surrounded by the hustle bustle

Ocena na stronie TripAdvisor 5.0/5

Jodie-Anne B Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

We will return to this location again. Being close to the Queen Victoria market and a huge food bowl, you don't have to go far to eat. Having said that, the food in house is quite acceptable as well. We enjoyed the breakfast buffet and the extras menu was very reasonable in price. The staff were so friendly and very helpful, we really enjoyed our stay.

Close to everything

Ocena na stronie TripAdvisor 5.0/5

twocookies Friends getaway - Opinia zatwierdzona w TripAdvisor

Everything fine but the building crane outside the window (and outside the hotel’s remit) was lit up at night; had to draw the curtains to get sleep which is fine for those that do this ... but I like it natural ...

Great location

Ocena na stronie TripAdvisor 5.0/5

Liz W Friends getaway - Opinia zatwierdzona w TripAdvisor

Great location, close to free CBD trams, easy travelling to Rod Laver. Great value for money, rooms have a kitchenette with cooktop and microwave. We’ve been lucky enough to get great price in roll with buffet breakfast for $1

Welcome

Ocena na stronie TripAdvisor 4.0/5

D7590CCjohnv Couples - Opinia zatwierdzona w TripAdvisor

Great service at short notice. Very clean and comfortable and staff always helpful. Room spacious and well equipped. Warm and excellent beds. Ideal location for our visit and catch up with friends. Until next time thank you.

A very nice location if you love Market

Ocena na stronie TripAdvisor 4.0/5

S QJ L Solo travel - Opinia zatwierdzona w TripAdvisor

Right next to the landmark, Queen Victoria Market. Breakfast sorted! New Clothes needed. Perfect location and lots of places to look around. The room was not that big, but very decent, however normal wear and tear were shown. The service was great, lots of helpful tips from the staff. Will stay here again.

Dear S QJ L Thank you for your recent support and sharing your experience at Mercure Therry Street on TripAdvisor. It is always a pleasure to receive positive feedback from our guests and we are pleased to read that you enjoyed the most of what we have to offer. The team and I look forward to welcoming you back for more wonderful stays in the near future Kind Regards Samuel Sun General Manager

Old and basic

Ocena na stronie TripAdvisor 3.0/5

Kathryn H Rodziny - Opinia zatwierdzona w TripAdvisor

Great location right on the tram stop and lots of options to eat close by. The staff were ok, we are accor members and the reception staff agreed to checking for an upgrade only when we asked- it would be nice if they honored the Accor brand and made the members feel special. Once in the room however there were really nice hand written notes welcoming us which was a nice touch. The hotel is old, bathrooms in both rooms small and old even in the room upgrade. The room itself was clean and modern and the bed was very comfortable. This hotel is good value for money as it isn't expensive to stay at, so its the usual you get what you pay for. It was fairly noisy and the fridge in the room made loud noises all night plus the people in the room next door. I am not sure if there are people who live in the hotel as it seemed like the couple next door may live there permanently and made lots of noise cooking throughout the night. I was only here for less than 24 hours so would stay here again if for a short period.

Dear Kathryn H Thank you for taking the time to share your recent experience at Mercure Melbourne Therry Street. We are sorry to read that your experience did not fully meet your expectations and your rest was disturbed by the noise from rooms next door, along with the minibar fridge in the room. I have personally asked our maintenance team to check that particular fridge and rectify any issues identified. Meanwhile, please accept our apologies for not being able to provide a quiet and comfortable stay. On the other hand, I am glad that you found our hotel is in a great location and good value for money. The team and I look forward to welcoming you back for a quieter and more comfortable stay in the near future Kind Regards Samuel Sun General Manager

Business Vista

Ocena na stronie TripAdvisor 3.0/5

Resort10552832936 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The Hotel was well located in Melbourne. Access to transport and local eateries. Very busy though with lots of compressed living all around in the high rise and lots of "international" people swarming everywhere. I could have been in Hong Kong. Hotel is feeling and looking a little worn. The food service was below par for this chain. Room service in the evening was mandatory as the restaurant was not open in the evening. The ood was never warm enough, when delivered. I had a lot of work to do after business hours and needed good quality food which I did not get. if I had time to go out to get my own food that may have been different, but I did not. Although, there were a lit of food delivery services available but I was not aware of the poor food service until after the fact.

Dear Resort10552832936 Thank you for taking the time to share your recent experience with us. I am sorry to read that the food service was below par. I have personally shared your feedback to our chef and F&B Manager who would like to extend their apologies to you. Please rest assured that this is not the common practice of the hotel and the issue raised has been addressed in order to prevent future recurrence. Thanks again for your feedback. It is our hope that we can have another opportunity to welcoming back Kind Regards Samuel Sun General Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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