Novotel Melbourne Central 4,5 étoiles

Note Avis clients (Note ALL) 4.4/5 2 134 avis

Meilleur prix
garanti
Novotel Melbourne Central - Image 1
Novotel Melbourne Central - Image 2
Novotel Melbourne Central - Image 3
Novotel Melbourne Central - Image 4
399, rue Little Lonsdale, 3000 MELBOURNE, Australie

Description

Les plus de l'hôtel

  • Salles de réunion et espaces événements.

  • Restaurant Steakhouse italien Pretty Boy.

  • Accueil 24h/24 et WIFI gratuit, pour votre confort.

  • Chromecast dans toutes les chambres.

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

Novotel Melbourne Central

399, rue Little Lonsdale
3000 MELBOURNE
Australie

GPS:-37.81192, 144.96009

Téléphone
Fax +61 3 9929 8858

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

SIGNATURE RESTAURANT

Interprétation moderne des « Food Markets » du monde entier, le restaurant Signature rappelle les restaurants branchés fréquentés par les locaux initiés. Ce lieu tendance et décontracté sert des plats locaux, régionaux et internationaux.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  2 134 avis

Note TripAdvisor  4.0/5  327 avis

Certificat d'excellence 2025

100% occupancy hotel means <50% customer service

Note TripAdvisor 2.0/5

ProfVau Avis TripAdvisor

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Bon séjour

Note Avis clients 4.0/5

B. Professionnel - Avis confirmés ALL

Bon séjour. Je suggère de donner systématiquement et gratuitement quelques bouteilles d'eau par jour au client dans sa chambre

Dear Yves, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central T. +61 (0) 3 … E. ha… 399 Little Lonsdale Street, Melbourne VIC 3000 Australia all.accor.com

Bien situé. Bon sejour

Note Avis clients 4.0/5

Anne P. Voyage solo - Avis confirmés ALL

Personnel très accueillant (mention spéciale au personnel du petit déjeuner) Un seul bémol : délai de réponse à demande de rajouter une nuit au début de mon séjour. Finalement cela n'était pas possible mais j'aurais aimé avoir une réponse pkus rapide. Par ailleurs quand j'ai finalement rappelé pour avoir une réponse la personne n'a pas pu m'orienter vers un hôtel du groupe accor disponible et ma demandé d'appeler les hôtels directement. Bien situé ppur visiter Melbourne Attention : parfait pour voyager en solo. Module salle de douche/lavabo manque d'intimité si on est deux.

Dear Annette, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central T. +61 (0) 3 … E. ha… 399 Little Lonsdale Street, Melbourne VIC 3000 Australia all.accor.com

Séjour parfait

Note Avis clients 5.0/5

Christophe En couple - Avis confirmés ALL

Position très centrale avec beaucoup de restaurants et possibilité de prendre le tram ! Personnel très agréable et chambre avec tout ce qu'il faut pour profiter un max !

Dear Christophe, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central T. +61 (0) 3 … E. ha… 399 Little Lonsdale Street, Melbourne VIC 3000 Australia all.accor.com

Agradable estadía

Note TripAdvisor 5.0/5

767bea Avis TripAdvisor

El hotel está bien ubicado, es comodo, agradable, no se escucha ningún ruido del exterior, las vistas de la ciudad son bonitas. El desayuno es variado con diversas opciones. El restaurante Pretty boy, italiano, debería tener mas opciones de pastas, tiene dos platos de pastas exquisitos. El personal es amable. Solo deben mejorar la limpieza de las habitaciones, es muy superficial y se podría ventilar de alguna forma las habitaciones.

Dear 767bea, Thank you for your feedback about your recent stay at the Novotel Melbourne Central! We’re delighted to hear that you enjoyed our well-located and comfortable hotel, with beautiful city views and a varied breakfast selection. We’re also glad you found our staff to be friendly. We appreciate your suggestion regarding the Pretty Boy Italian restaurant and will consider expanding the pasta options to enhance our menu offerings. I apologize for the issues you experienced with room cleanliness and ventilation. We take this feedback seriously and will address these areas with our housekeeping team to ensure a more thorough cleaning process and better room ventilation in the future. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with an improved stay. Sincerely, Ifwat Fakhrul Assistant Manager Novotel Melbourne Central

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 083 avis 9.7/10 Site
  • 1 361 avis 7.8/10 Chambre
  • 1 170 avis 8.2/10 Service
  • 11 avis 7.1/10 Internet
  • 519 avis 8.5/10 Propreté
  • 315 avis 7.1/10 Petit déjeuner
  • 232 avis 8.6/10 Ambiance
  • 225 avis 6.3/10 Qualité/prix

Dispensé par Trustyou

Nos autres établissements à proximité

Tous nos hôtels à Melbourne

Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.