La Cour des Consuls Hotel&Spa Toulouse-MGallery

La Cour des Consuls Hotel&Spa Toulouse-MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 528 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Classic architectural elements

  • Chic and prestigious Michelin-starred restaurant

  • Light and rejuvenation in its Spa by Graine de Pastel.

  • Secure private car park

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

La Cour des Consuls Hotel&Spa Toulouse-MGallery

46 rue des Couteliers
31000 TOULOUSE
France

  • TISSEO:  38 PONT NEUF

  • METRO A:  A ESQUIROL

  • METRO B:  B CARMES

  • By plane

    TOULOUSE BLAGNAC At 12km / 7.46 miles - Shuttle paying

  • By train

    TOULOUSE MATABIAU At 2km / 1.24 miles

GPS:43.599411, 1.441731

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

A sober, chic and modern urban design to preserve a feeling of privacy. With chromatic harmonies of chocolate and vanilla, black and white, and a few brighter touches of blue and red, La Cour des Consuls hotel offers two types of rooms, suites and an apartment. All areas are bright and spacious, with large bathrooms including shower and/or bathtub, "Palace Treca" bedding of exceptional quality, and beautiful materials: marble, wood, leather, steel.

Our guest reviews

Our guest reviews for
La Cour des Consuls Hotel&Spa Toulouse-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  528 reviews

TripAdvisor Rating  4.5/5  539 reviews

Certificate of excellence 2022

Fabulous gem in great location!

Customer review rating 5.0/5

Linda L. Couples - Confirmed reviews ALL

Everything about our stay was perfect. The service, the room, the location, and the ambience of the hotel. This was a

Dear LINDA and STEVEN L., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Customer review rating 5.0/5

Sandra N. Solo - Confirmed reviews ALL

LAURA was professional, helpful and user friendly. I had many small needs--a restaurant, a taxi service, a wheel chair at the airport and she assist.ed in every way. I would recommend Laura and ALL the staff at your hotel. I enjoyed my stay. Thank you, Sandy N.

Dear SANDY N. We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Good stay !

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Our stay was great!

Dear YASMINA B., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Great Staff, well-appointed, good location

Customer review rating 5.0/5

John C. Couples - Confirmed reviews ALL

Hotel and rooms are convenient and well-appointed. We were there on our anniversary and the staff also left us flowers and a lovely card. We were also flying to the US and asked for help finding a pharmacy to get a covid test the following day, only to learn that all of the pharmacies would be closed due to a holiday. But the lovely woman at the front desk helped us download an app to make an appointment to get a test at the airport, and then walked us through the appointment process and then helped us with instructions to the airport on the metro. If she hadn't been so helpful, we would have been very stressed the next day, and all went smoothly. Also, we let them know the night before we left that we would check out at 6am and would need our car. When we came to the front desk that morning, our car was parked right in front and the kind gentleman at the front desk greeted us with a smile and handed us our bill so check-out was all taken care of. Overall, the staff were superb and our stay was delightful.

Dear John C., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with our day receptionist Aliénor and our night receptionist Paul-Antoine. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am especially glad to read that the special attention left in your room by our staff made your day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Amazing service in a perfect location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The best

Dear Mrs. R., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Did not live up to my expectations

Customer review rating 2.0/5

John C. Business - Confirmed reviews ALL

Check in was excellent but from that point everything went on a downward slope. My room was situated over the wheelie bin store and I was awoken each morning anytime from 4am onwards to the sound of wheelie bins being wheeled across the cobblelock car park. Rooms could do with updating. Housekeeping completed missed cleaning my room one day and when I complained I was told the Manager would contact me but heard nothing after that. Outdoor furniture in the grounds could do with a good cleaning. Check out was disappointing even though my room was pre paid for before I arrived they raised a further accommodation charge which I disputed but was quickly corrected.

Friendly staff, excellent food, large rooms. Very pleasant

Customer review rating 4.0/5

Tom Couples - Confirmed reviews ALL

Friendly staff, excellent food, large rooms. Very pleasant.

Dear Mr. M., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Excellent stay

Customer review rating 4.5/5

Ann M. Couples - Confirmed reviews ALL

A wonderful hotel with excellent friendly staff.

Dear ANN E., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Great location, lovely service, huge room

Customer review rating 5.0/5

Mark Families - Confirmed reviews ALL

Our trip was a delayed family trip to Toulouse to celebrate our parents’ golden wedding. The hotel couldn’t have been better. Great quiet location near public transport and some fantastic restaurants and bars. Throughout our trip, service was excellent. The hotel gave us great local restaurant recommendations, the hotel bar was excellent, and the check in and check out was spot on. This was my second stay at Cour des Consuls and I’d definitely stay here again.

Dear Mr. E., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Great stay. Fabulous hotel team

Customer review rating 5.0/5

Juliet Couples - Confirmed reviews ALL

We had a great stay at the hotel. Lovely hotel with great bar and room. The staff were very friendly and helpful from the welcome to the car parking to the bar staff. Exceptional. Would stay again

Dear JULIET W., We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu Dellac Directeur

Underwhelming stay

Customer review rating 2.5/5

Cs Friends - Confirmed reviews ALL

A somewhat disappointing stay. We were first given a room with the bathroom under maintenance, half of the room was dismantled. Staff noticed the error 15mins later and showed us to our intended room whoch was indeed a smaller one. Although the room's design was appealing, bathroom was not conducive and not well thought through. Difficult to shower without flooding half the room. Fittings in thr shower suboptimally mounted, I hit my leg on the bathtub fitting (ouch). Lack of eye for detail by house keeping. Nespresso machine came with capsules which were all decaf instead of a mix of three sorts as common. Due to its location, room is relatively loud due to noise from traffic in the city (no one to blame for). Parking naturally very difficult. Overall, a somewhat underwhelming stay. My Accor Gold status was also not acknowledged as I thought we would be eligible to a room upgrade subject to avail. :-(

1 nuit

Customer review rating 2.0/5

Nicolas B. Families - Confirmed reviews ALL

For years I wanted to have the opportunity to stay by this hotel as the pictures were extremely promising. Finally I did it with my family (4) and it was extremely disappointing as I was given a suite in the back yard building over looking the garbages and parking. The room was huggly and outdated. No harmony whatsoever- only the personnel was young, sympathetic, smiling and helpful - the rest was just odd

Dear Nicolas B., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At La Cour des Consuls, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthieu Dellac Directeur

Well located but has minor maintenance issues

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Clean comfortable room, however, shower plumbing was not operating smoothly and some of the lights were not working

Dear EDWARD R., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At La Cour des Consuls, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthieu Dellac Directeur

Hotel OK

Customer review rating 3.0/5

H.-eeckhout Couples - Confirmed reviews ALL

the fact that the hotel does not provide restaurant services for guests is a little over the top. we were served in the bar (Boston menu), proposed cheesecake for desert to be told two seconds later that there was no more cheesecake, OK, so we revert to a "Café Gourmand". big was our surprise when we served just a cup of coffee (no gourmand in sight) since the chef had decreed there was only enough for the restaurant... we were told "the restaurant is victim of it success given that they now have a Michelin star. One thing is for sure, we have enjoyed many fantastic meals before the star and the rate things are going, the star will not last!!!! So enjoy while you can...

Dear BUTROS H., Thank you for taking the time to tell us about your experience at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At La Cour des Consuls, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthieu Dellac Directeur

Just Perfect

TripAdvisor rating 5.0/5

emmanuelflorenced TripAdvisor review

Short 4 nights break in the heart of Toulouse. Very well situated, good service, nice suite... Service was good. Concierge very useful too but could improve a bit (where are Les adresses confidentielles?). Overall excellent. Will definitely come back.

Nice place

TripAdvisor rating 4.0/5

1962-Claude Business - TripAdvisor review

Great hotel, great location, very helpful staff. I had a nice room and an enjoyable stay. Only small negative remark: there was a "clean stains" on the furniture and on the carpet, which should not be present in a 5-star hotel.

August '18

TripAdvisor rating 3.0/5

OenR Couples - TripAdvisor review

The location of the hotel was very good and the staff were friendly and helpful. However, for a 5* hotel I found the accommodation disappointing, the room itself was dark and the facilities in the bathroom poor. The bath did not have a handrail, so getting in and out of the shower was difficult, particularly for anyone with mobility issues. Breakfast was very basic.

Dear OenR, Thank you for taking time to share your review regarding your stay at La Cour des Consuls Hôtel & Spa***** It is a pleasure to read that you enjoy our city center location and the service offered by our staff. We are sorry that the room didn't reach all your expectations. For your information, each room is different, we bath or shower or both. We also have room for person with mobility issues. Do not hesitate to ask us on your next stay so we could provide you the most adapted room. Waiting for the pleasure to welcome your on the pink city, Best regards,

Clean and Classy

TripAdvisor rating 4.0/5

denison g Couples - TripAdvisor review

We like this hotel. This was our second stay. The bar makes great cocktails albeit expensive. Although it was cocktail hour, That one night the barman that night was elusive so I had to go to the reception twice to ask that he be found. We were on the 4th floor this trip and had a really hard time getting hot water, not the case on other floors. In this room ( "superior" ) ,the recent fashion of having the shower in the bedroom may not be for everyone. We will go again but be more careful with the choice of floor and room layout.

Dear Denison G, Thank you very much for sharing this review with the readers of TripAdvisor about your recent stay at our hotel La Cour des Consuls Hotel & Spa*****. We are pleased that our bar and cocktail suited to your needs. It was a big pleasure for us to welcome you in our bar area. We are sorry to learn that the room assigned was not good for you. For your next visit, don't hesitate to ask us a room on other floors. Concerning the inconvenience for the hot water, the problem is now resolve. We really hope to welcome you for your next visit in Toulouse and we wish you good holidays, With kind regards, Frédéric Fabre Directeur des Opérations

Efficient friendly service

TripAdvisor rating 5.0/5

J9949GOmartins Couples - TripAdvisor review

Housed in a Grand Maison with a courtyard this hotel is centrally placed yet quiet just by the Pont Neuf. The check in experience was very warm and helpful when the reptionist explained what there is to see and do in Toulouse and recommended several sites, bars and restaurants. The cocktail bar was very pleasant though the service was a little slow. The room was comfortable and well appointed though the wardrobe space was small if you are away for a long time and want to hang several items of clothing. All in all a lovely stay in a comfortable smart hotel with very friendly staff

Dear Mr Saunders, We would like to thank you for taking the time to leave us your feedback, it is valuable to us as we aim for perfection. We are very pleased to read that you were charmed by the location of our hotel in the oldest district of Toulouse, as well as elegant decoration, and the excellence service of our team. We are also delighted that you could relax with a cocktail in our bar and want to apologize if the service were too long. Taste's excellence can take time. All our rooms are different regarding decoration or size. So do not hesitate to share us your preference when making your reservations. The quality of service we would like to offer you is our greatest achievement. Waiting for the pleasure to welcome you soon, Sincerely,

Almosr perfect

TripAdvisor rating 5.0/5

Pland49 Couples - TripAdvisor review

We chose this hotel because of hhe grrat Tripadvidor ratings and were not disappointed. We were upgraded from a deluxe room to a suite- which was a real treat. The staff were extremely helpful- even going out to get us electrical converters. The restaurants they recommended were excellent. The location was perfect- strolling along the river at night and being able yo see the lights reflected on the water was inspirational and Romantic. So why were they not perfect? The wifi doesnt work. We didnt care because we were on vacation.

Dear Pland49, We would like to sincerely thank you for taking the time to leave this great review further to your recent stay at La Cour des Consuls. We were touched to read that you spent a lovely time with us and that you enjoyed the recommandation that our staff gave you. We will share your comments with our team. This is a great motivation for them ! We are very sorry for the Wifi. We found some problems with our connexion and now this is resolve. Thank you again for choosing our establishment for your visit and looking forward in welcoming you soon for many more such accommodating stays ! Best regards, Frédéric Fabre

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