Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 3.6/5 136 reviews

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Mercure Ballarat - Hotel & Convention Centre - Image 1
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Mercure Ballarat - Hotel & Convention Centre - Image 3
Mercure Ballarat - Hotel & Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Australia

Description

Hotel extras

  • ALLSAFE Certification

  • Buffet Breakfast serves. A friendly place to relax.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 King Bed

Photo out of - Superior Room with 1 King Bed

Our Superior Rooms have a king bed, featuring local artwork on bedhead. Contemporary work station, USB charge points, flat screen TV, Bluetooth radio, spacious bathroom with walk in shower and rain shower heads.

  • Views:

    Garden View

Max. number of persons
2
Area
From 29 m² / 312 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 29 m² / 312 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

Room consists of one King and one Single Bed with a maximum occupancy of 3 guests. Traditional decor and furnishings, and set in landscaped natural gardens.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Executive Loft 1 King bed

Non contractual photo

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Telephone
Fax +61 3 5333 3042

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • TULLAMARINE Additional charge
  • MEL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 90 rooms
  • 4 rooms for people with reduced mobility
  • 90 non-smoking rooms
  • One floor

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Catering

One Restaurant

Breakfast

  • Buffet

Business

4 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Gymnasium

  • On site
  • On site

Peasant Osteria

Photo out of - Peasant Osteria

Leading the kitchen is acclaimed chef Douglas Kerr, twice awarded Best Chef at the Golden Plate Awards, alongside seasoned restaurateur Dan Tesoriero, whose hospitality pedigree spans respected venues including Billy Boy Blue, Fenix, MoVida and San Telmo.

Cooking style
Other cooking style
Capacity
80
Accessibility
Accessible service
613 Main Road, 3350 Ballarat, Australia
Telephone +61 61532712925

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Leading the kitchen is acclaimed chef Douglas Kerr, twice awarded Best Chef at the Golden Plate Awards, alongside seasoned restaurateur Dan Tesoriero, whose hospitality pedigree spans respected venues including Billy Boy Blue, Fenix, MoVida and San Telmo.

Buffet Breakfast is served daily in Azzuri from 7am

Fitness and well being is provided for with a world class day spa, an outdoor swimming pool, gym and jogging track.

Sanctuary Day Spa, located in the gardens at Mercure Ballarat, provides the ultimate in pampering and relaxation. Choose from indulgent spa packages, massages, beauty treatments to a calming swim in hydrotherapy pool.

Popular for weddings, with 3.0 hectares of garden, lake and natural creek, there are photo opportunities and a landscaped area for ceremonies. Tailored wedding packages are offered for wedding receptions in one of four splendid function rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  136 reviews

Customer review rating 2.0/5

Karyn P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are deeply sorry to hear about the cleanliness and maintenance issues you encountered during your stay, particularly regarding the shower, tiles, and bathtub. This is absolutely not the standard of service or cleanliness we pride ourselves on providing. We completely understand your disappointment, especially when comparing your experience and the value of your stay with us to your current accommodations. Please rest assured that we have addressed this directly with our housekeeping and maintenance teams to ensure these oversights are corrected and do not happen again. We truly appreciate you bringing this to our attention so we can improve, and we hope you enjoy the rest of your time in Melbourne. Warm regards, Mercure Ballarat Team

Customer review rating 0.5/5

Liz L. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your stay in our two-bedroom apartment. We are deeply sorry to hear about the poor condition of the room, from the cleanliness issues and worn light switches to the cracked tiles and the water leaking onto the carpet. Please rest assured that our maintenance team has been notified immediately to address the shower leak and the cracked tiles to ensure these structural issues are resolved. We completely understand your disappointment regarding the age and overall state of the apartment. Your feedback is incredibly important to us as we review our property maintenance and prioritize areas for future refurbishments. We appreciate you bringing these specific details to our attention so we can work on improving our accommodations. Warm regards, Mercure Ballarat Team

Customer review rating 5.0/5

Kai-xing A. G. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Natalie O. Business - Confirmed reviews ALL

Dear Guest, Thank you for returning to stay with us, and for taking the time to share your feedback. While we are glad you still enjoy our location, we are deeply disappointed to hear that this recent visit fell short of your expectations. We sincerely apologize for the lack of greeting you experienced at reception. You are entirely right—no matter how busy our team is with background tasks, a guest approaching the desk should always be acknowledged immediately with a warm welcome. We are addressing this directly with our front desk team to ensure we are always attentive, present, and welcoming to our guests. We also regret the condition of your room upon arrival. Walking into a freezing room is incredibly uncomfortable, and discovering a threadbare towel and a damaged door chain is absolutely not the standard we pride ourselves on. Our maintenance team has been tasked with repairing the door lock immediately, and we have addressed the linen oversight with our housekeeping department to ensure our quality control is strictly maintained. Regarding the restaurant, we apologize for the inconvenience its closure caused during your stay. We are currently transitioning our dining space to a new local operator, and we regret that this left you without an on-site dining option during your visit. We truly appreciate your loyalty to our property and your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with the seamless, warm experience you deserve. Warm regards, Mercure Ballarat Team

Customer review rating 5.0/5

Monica S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are deeply sorry to hear about the cleanliness and maintenance issues you encountered during your stay, particularly regarding the shower, tiles, and bathtub. This is absolutely not the standard of service or cleanliness we pride ourselves on providing. We completely understand your disappointment, especially when comparing your experience and the value of your stay with us to your current accommodations. Please rest assured that we have addressed this directly with our housekeeping and maintenance teams to ensure these oversights are corrected and do not happen again. We truly appreciate you bringing this to our attention so we can improve, and we hope you enjoy the rest of your time in Melbourne. Warm regards, Mercure Ballarat Team

Customer review rating 0.5/5

Liz L. Families - Confirmed reviews ALL

The two bedroom apartment is extremely rundown and well overdue for a full renovation / demolition. It was dirty and and tiles cracked and shower leaks water onto carpet. All light switches are very worn and discoloured (they look they have have never been cleaned). Do not stay in the two bedroom apartment until they have been totally renovated to new.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay in our two-bedroom apartment. We are deeply sorry to hear about the poor condition of the room, from the cleanliness issues and worn light switches to the cracked tiles and the water leaking onto the carpet. Please rest assured that our maintenance team has been notified immediately to address the shower leak and the cracked tiles to ensure these structural issues are resolved. We completely understand your disappointment regarding the age and overall state of the apartment. Your feedback is incredibly important to us as we review our property maintenance and prioritize areas for future refurbishments. We appreciate you bringing these specific details to our attention so we can work on improving our accommodations. Warm regards, Mercure Ballarat Team

Customer review rating 5.0/5

Kai-xing A. G. Couples - Confirmed reviews ALL

Cute layout of hotel with lovely decorative aspects Allowed early check in for Accor Gold member Very friendly staff

Customer review rating 1.5/5

Natalie O. Business - Confirmed reviews ALL

I've stayed here before and like the location but this time was disapointed. When I checked in it was like the staff hide behind the reception desk. This also happened when I checked out. I know staff are working but when someone approaches the counter they should be acknowledged. The room was freezing cold when I arrived, the chain lock on the door was almost completely seperated from the door frame and my twoel was threadbare with a hole in it. The restaurant was also not open.

Dear Guest, Thank you for returning to stay with us, and for taking the time to share your feedback. While we are glad you still enjoy our location, we are deeply disappointed to hear that this recent visit fell short of your expectations. We sincerely apologize for the lack of greeting you experienced at reception. You are entirely right—no matter how busy our team is with background tasks, a guest approaching the desk should always be acknowledged immediately with a warm welcome. We are addressing this directly with our front desk team to ensure we are always attentive, present, and welcoming to our guests. We also regret the condition of your room upon arrival. Walking into a freezing room is incredibly uncomfortable, and discovering a threadbare towel and a damaged door chain is absolutely not the standard we pride ourselves on. Our maintenance team has been tasked with repairing the door lock immediately, and we have addressed the linen oversight with our housekeeping department to ensure our quality control is strictly maintained. Regarding the restaurant, we apologize for the inconvenience its closure caused during your stay. We are currently transitioning our dining space to a new local operator, and we regret that this left you without an on-site dining option during your visit. We truly appreciate your loyalty to our property and your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with the seamless, warm experience you deserve. Warm regards, Mercure Ballarat Team

Customer review rating 5.0/5

Monica S. Couples - Confirmed reviews ALL

Great place to stay, quiet, friendly staff and close to everything

Customer review rating 4.5/5

Natalie J. Couples - Confirmed reviews ALL

Stayed overnight. Warm and comfortable room. Lovely bar experience before going to dinner. Beautiful surroundings and walks.

Customer review rating 2.0/5

Alison K. Business - Confirmed reviews ALL

The current website talks of restaurant on site, there was no restaurant. My stay was booked online by my admin on my behalf. This accommodation would not have been selected if this was known. The room was grubby. The pathways were not well lite and because I needed to go out for dinner (because no restaurant onsite).

Dear Guest, Thank you for taking the time to share your feedback. We are deeply sorry to hear that your stay fell so short of your expectations, especially regarding our dining facilities, room cleanliness, and property lighting. We completely understand your frustration regarding the restaurant. We are currently transitioning our dining space to a new operator, and we sincerely apologize that our website still indicated an active on-site restaurant at the time of your booking. We know how important accurate information is—especially when an administrative assistant is booking on your behalf based on specific amenities—and we deeply regret that this led to you selecting a property that did not meet your needs. We are actively working to ensure our online presence accurately reflects this transition period. We also apologize that your room was grubby upon arrival. This is absolutely not the standard of cleanliness we pride ourselves on, and your comments have been passed directly to our housekeeping management team to ensure our strict quality control checks are being upheld. Lastly, we appreciate you bringing the external lighting to our attention. Safety is our top priority, and knowing that you had to leave the property for dinner, the pathways should have been well-lit and easy to navigate. Our maintenance team has been tasked with checking all outdoor lighting along the pathways immediately to replace any blown bulbs and ensure the grounds are secure and brightly lit for our guests. Thank you again for your valuable feedback, which helps us identify the areas where we must improve. Warm regards, Mercure Ballarat Team

Customer review rating 1.5/5

Cathy T. Couples - Confirmed reviews ALL

The room was very clean and comfortable, there are no complaints there. The door into our room was extremely stiff and scrapped on the floor, which made it very noisy to open & close. People put in the room next to us on Sunday night, even though the place was more then half empty. We had an 11am check out, but the gardeners were outside our room with a leaf blower at around 8am, so no sleep in. But the big one, was the bar and restaurant, closed on both Saturday and Sunday nights. We were told that the waitress was sick, and they had no one else to serve, so it wasn't opened. Very disappointing.

Customer review rating 4.0/5

Sara B. Families - Confirmed reviews ALL

comfortable and warm, a little further out from the centre so dependent on car

Customer review rating 3.0/5

Howard H. Couples - Confirmed reviews ALL

Had to change room after checked in. TV was not working and heater would not turn off although the remote was off. Moved to next room with working TV and heater. Did not use the rubber shower Matt as it is overdue for replacement. Dried black mould on the edges. Worse Accor hotel I have ever stayed in.

Customer review rating 4.0/5

Brett S. U. Families - Confirmed reviews ALL

Close to Sovereign Hill, lovely staff, quiet and peaceful, free movies!

Customer review rating 4.5/5

Cheryl S. Solo - Confirmed reviews ALL

I was very happy with my stay but was disappointed to find that restaurant was not open for dinner. Had I known in advance I would have made a booking for dinner elsewhere.

Customer review rating 1.5/5

Jeanett J. Families - Confirmed reviews ALL

Air con/ heating slow to heat; temp still in Fahrenheit; poor lighting- no light near kettle/ drink making facility; front door not flush with frame( needed to place shopping bags in cracks to keep out the cold draft.) Fridge has broken shelves.

Customer review rating 1.5/5

Brian R. Couples - Confirmed reviews ALL

It was clear that the staff had worked hard to make the hotel presentable but two things ruined it for us - One the restaurant was not available and we did not know about that and secondly our room had no opening windows and the ventilation was not working. Smelly and stuffy. Apparently the ventilation is a known problem and we should not have been given this room.

Customer review rating 3.5/5

Michael F. Families - Confirmed reviews ALL

The apartment was nice, there were two main issues. The floorboards on the 1st floor were extremely noisy, so any movement wakes others. The signage on the location of the apartment and where to park were non-existent, and frankly below what I would expect for such a professional hotel chain. The cafe services were very good and the apartment itself was well laid out.

Customer review rating 5.0/5

Christopher H. Couples - Confirmed reviews ALL

Easy as always. Staff werw excellent in fixing the heating and providing an extra heater. Pleasent staying with you.

Customer review rating 4.0/5

Bain S. Solo - Confirmed reviews ALL

Comfortable stay with unique opportunity to play Real (Royal) Tennis which dates back to medieval times.

Customer review rating 3.5/5

David G. Couples - Confirmed reviews ALL

Initial room (upgrade) was very stark, all white, one small desk chair and king bed. Very antiseptic in feel. Staff relocated us to a more comfortable, if older room and provided a bottle of wine for our inconvenience. Unfortunately, after returning from dinner in Ballarat (around 8pm), found the Mercure bar closed.

Customer review rating 2.5/5

Wirasinghe D. B. Business - Confirmed reviews ALL

1. On arrival i was the told that the hotel resturants is closed. However during checkout i realise this was not the case. 2. Room heater was not working. 3. Wifi was extremly slow on day 1. Had to connect to mobile hot spot to do my work. However from day 2 wifi speed was normal.

Customer review rating 4.5/5

Christine S. Couples - Confirmed reviews ALL

Staff helpful and room clean and comfortable. Well placed near Sovereign Hill. Breakfast first day was cold but next day was better.

Other web-users rate our hotel

  • 202 reviews 8.8/10 Location
  • 544 reviews 5.3/10 Room
  • 295 reviews 7.7/10 Service
  • 10 reviews 1.9/10 WiFi
  • 200 reviews 5.2/10 Cleanliness
  • 129 reviews 4.7/10 Food
  • 112 reviews 4.3/10 Vibe
  • 87 reviews 4.7/10 Breakfast

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