Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 886 reviews

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Mercure London Hyde Park Hotel - Image 1
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8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • Nestled in a tranquil garden square, located just a 2-minute walk from Paddington station.

  • Recently refurbished boutique hotel next to Hyde Park, only 15 minutes from Heathrow airport.

  • Victorian-era building with a modern twist, offering a warm townhouse feel with high ceilings.

  • On-site bar, restaurant, and gym, along with luxury toiletries and Nespresso machines.

  • Meetings and events facilities for up to 50 delegates, including dedicated event planners.

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  886 reviews

TripAdvisor Rating  4.0/5  1,022 reviews

Certificate of excellence 2024

Excellent Location, Beautiful Hotel

Customer review rating 5.0/5

Michele M. Families - Confirmed reviews ALL

My mother and I recently stayed at the Mercure London Hyde Park, though we tried to check in at the Mercure Paddington -- we had no idea there were two Mercure Hotels so close together! The staff was wonderful, they took our bags and walked us right over to the correct location. Our hotel was lovely. The staff was very helpful, the lobby was clean and very tastefully decorated. Our room was perfect, and the amenities were generous. The location was our reason for choosing this hotel, and we were not disappointed. We easily walked to and from the Paddington Train Station with our luggage. We walked to Kensington Gardens and Kensington Palace. The hotel was near bus stops and the Hop on Hop off Bus stop. The neighborhood was clean and quiet but still near restaurants and shops. Overall, it was the perfect place for us to stay while in London.

Dear Michele M., Thank you so much for your wonderful review! We're delighted to hear that you and your mother had such a pleasant stay at the Mercure London Hyde Park. It's great to know that our staff could assist you with the mix-up and that you found our location convenient for your travels around London. We're also pleased that you enjoyed the hotel's amenities and the surrounding neighborhood. We hope to welcome you back on your next visit to London! Kind Regards, Imed Chikhaoui

Great experience overall

Customer review rating 4.5/5

Craig M. Business - Confirmed reviews ALL

Professional staff, every member of the staff I interacted with was helpful. Hotel was clean and as expected. I chose a proper hotel experience because I wanted hotel service and they delivered.

Dear Craig M., Thank you for sharing your wonderful experience! We're thrilled to hear that our professional staff and clean facilities met your expectations. It's great to know that we could provide the hotel service you were looking for. We look forward to welcoming you back for another excellent stay. Kind Regards, Imed Chikhaoui

Good value, good location, friendly staff

Customer review rating 5.0/5

Mary M. Families - Confirmed reviews ALL

My daughter and I stayed here for three nights; we were on vacation. Staff were friendly and helpful. The room was comfortable.

Dear Mary M., Thank you for your kind review! We're delighted to hear that you and your daughter had a pleasant stay with us. It's wonderful to know that our staff made you feel welcome and that you found the room comfortable. We hope to see you again on your next visit. Kind Regards, Imed Chikhaoui

Good area, okay hotel

Customer review rating 2.5/5

Maria Couples - Confirmed reviews ALL

Good placement, close to Paddington station so it was easy to get around the city. Close to Hyde Park and green areas. We chosed a superior room for ekstra comfort like Window, refrigerator, sound proof room and ekstra comfy bed. The bed was comfortable but squeaky, and the pillows were quite warn and lumpy. We had a window, but right in front of our window was the air-conditioning, so over half of the window was covered so hardly any light came in through the window. we could hear the air-conditioning in our room 24/7 The pigeons nestet outside of our window, so the whole area was covered in pigeon droppings. When we opened the window the pigeons also came in through the window. The room appeared a little worn, the lampshade was dented and had clearly seen some action. The cupboard was coming apart. The carpet was stained and stiff of dirt, so our socks got grey and dirty when we were in the room. Our room were right next to the elevator, and our headboard was facing the wall with the elevator on the other side. We could hear it go up and down, and the beep from the buttons day and night. Though the room was supposed to be soundproof, we could also hear the upstairs neighbours turning and getting out of the bed and slamming the bathroom door at night. The "Do not disturbed" indication lights were so bright, it illuminated the room at night. Three out of five days, our key cards didn't work and we had to get them recoded. Somehow they got erased/reset. We were told not to keep the key cards next to our credit cards or mobiles, even though the cards were not working after lying on a table the whole night. If I can't keep the card in a wallet or pocket, where do I keep it then? In conjunction with the hotel, there is a restaurant that offers hotel guests prepaid breakfast. But they seemed to prioritise guests from the street a little higher than the ones from the hotel. One morning we got moved to another table in the middle of our breakfast, to make room for other guests in the restaurant.

Dear Nikolaj E., Thank you for your detailed feedback. We're glad to hear that you appreciated our convenient location near Paddington Station and Hyde Park. However, we're truly sorry to learn about the issues you encountered during your stay. We apologies for the discomfort caused by the bed, pillows, and the air-conditioning unit blocking your window. The cleanliness and maintenance issues you mentioned, including the carpet, lampshade, and cupboard, are concerning and will be addressed immediately. We also regret the inconvenience caused by the noise from the elevator and the key card malfunctions. Your comments about the breakfast service are noted, and we will work with the restaurant to ensure all guests are treated equally. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention. Kind Regards, Imed Chikhaoui

Wonderful friendly helpful staff, great location, well appointed rooms (we missed out on our usual Junior suite but the Executive King was good if just a bit small!). Breakfast included a big plus too & very good.

Customer review rating 5.0/5

Caroline C. G. G. Couples - Confirmed reviews ALL

Excellent. We will continue to stay as long as you'll have us!

Dear Stuart James G., Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found our staff friendly and helpful. It’s great to know that you appreciated the location and the well-appointed rooms, even if the Executive King was a bit smaller than your usual Junior Suite. We’re glad you enjoyed the breakfast as well. We look forward to welcoming you back for many more stays in the future! Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 733 reviews 9.8/10 Location
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  • 15 reviews 8.4/10 WiFi
  • 583 reviews 4.1/10 Comfort
  • 306 reviews 7.1/10 Cleanliness
  • 246 reviews 7.9/10 Breakfast
  • 192 reviews 8.8/10 Vibe

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