Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 841 reviews

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Desider Friedmann Platz 2, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  841 reviews

TripAdvisor Rating  4.5/5  751 reviews

Certificate of excellence 2024

Well located

Customer review rating 5.0/5

Bmw Couples - Confirmed reviews ALL

The room was extremely comfortable and the service staff were very helpful and breakfast extremely good. Thank you.

Dear Barry W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

great location, nice breakfast

Customer review rating 4.5/5

Ishai N. Couples - Confirmed reviews ALL

hotel is close to airport bus, twin city ship on the Danube and city center.

Dear Shai B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Great location, wonderful staff

Customer review rating 5.0/5

Niamh M. Business - Confirmed reviews ALL

Walking distance to vibrant central area. Very helpful, authentic staff. Great room with all amenities.

Dear Niamh M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Good location on a very quiet square near restaurants but not all the sights

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We had a nice room with a good amount of space. The hotel was nice and gave us a second chair for the room. The bathroom and “closet” are both small. The days we were there were very hot, and the ac did not keep up or keep us cool. The ice machine was also broken, and I got the impression this might be a forever thing. The hotel is the smaller sister hotel up the hill from the big sister hotel. I liked ours more, but the amenities may be better at the other hotel. We had one outstanding front desk person- Oliver was great and really took care of us. The rest of the front desk staff were polite, but less concerned with the guests. I only ever saw one person working the front, so if there is a line at check in it may take a minute to get helped.

Dear Heather O'Neil Kyla D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Oliver :-) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for your very constructive advices on which we will take care of! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Not too bad

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Very good location Room completely fine BUT pillows are really not up to the standard

Dear Frederic F.X. S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations regarding our pillows; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

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Other web-users rate our hotel

  • 650 reviews 9.7/10 Location
  • 633 reviews 7.2/10 Room
  • 622 reviews 9.2/10 Service
  • 10 reviews 7.8/10 WiFi
  • 367 reviews 8.4/10 Breakfast
  • 350 reviews 5.1/10 Comfort
  • 251 reviews 8.5/10 Cleanliness
  • 94 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.