Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 860 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  860 reviews

TripAdvisor Rating  4.5/5  739 reviews

Certificate of excellence 2023

An excellent stay

Customer review rating 5.0/5

Rob Couples - Confirmed reviews ALL

Lovely hotel and perfectly located for our stay in Vienna

Dear Robert L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Wonderful stay

TripAdvisor rating 5.0/5

ClaireBlak TripAdvisor review

Amazing central location. Rooms are nicely decorated and very modern. All basic necessaries are provided. Fresh water is also provided in the mini bar along with coffee facilities. Breakfast was good with a variety of options with fresh food items. Reception staff were always very helpful, all speak very good English.

Dearest Claire, thank you very much for the nice words and wonderful feedback. Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations

Brilliant stay - highly recommended

TripAdvisor rating 5.0/5

301miss TripAdvisor review

I stayed in this hotel for a week and had a great stay. The hotel is modern, clean and in great central location on a quiet street but close to St. Stephens square. But the stand out for me was the great customer service - all the staff we encountered from cleaners to front of house were very friendly and welcoming. The best customer service I have ever received in hotel!

Dear Mercure guest, we thank you kindly for the nice words and positive feedback. We are happy to read that you had a wonderful stay in our Mercure Vienna First! Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations

Good location

Customer review rating 4.5/5

Carl Couples - Confirmed reviews ALL

Great location, clean and comfortable rooms.

Dear Carl L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Good stay

Customer review rating 4.0/5

Oryna Friends - Confirmed reviews ALL

Hotel is well located, staff was hospitable and friendly, breakfasts was delicious. Room was clean, bed was comfortable. Unfortunately, there were no slippers, also sometimes the room key would become demagnetised.

Dear Oryna D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

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Other web-users rate our hotel

  • 614 reviews 9.7/10 Location
  • 614 reviews 7.4/10 Room
  • 622 reviews 8.9/10 Service
  • 14 reviews 8.3/10 WiFi
  • 361 reviews 7.9/10 Breakfast
  • 357 reviews 5.1/10 Comfort
  • 247 reviews 9.1/10 Cleanliness
  • 86 reviews 4.9/10 Amenities

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