MERCURE فيينا فيرست

ملاحظة أراء العملاء (رأي ALL) 4.5/5 866 أراء

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الوصف

فندق ALLSAFE معتمد

خدمات الفندق الإضافية

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موقع الفندق

MERCURE فيينا فيرست

Desider Friedmann Platz 2
1010 فين
النمسا

نظام تحديد المواقع العالمي (GPS):48.211414, 16.374053

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • خدمة نقل بالحافلة
  • مطعم
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • فندق خالٍ تمامًا من التدخين
قرب الفندق
  • موقف

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  866 أراء

تقييم TripAdvisor  4.5/5  741 أراء

2023 شهادة تميّز

Nice hotel and great staff to enjoy Vienna!

ملاحظة Tripadvisor 5.0/5

E5461CXnicolasb تقييم TripAdvisor المعتمد

I spent 3 days for a quick visit of Vienna and stayed at Mecure Vienna First with my wife. The hotel is perfectly located in the center of the city, near of everything and public transportation. All the staff of the hotel is highly kind, professional and helpful to assist for a great experience of Vienna.

Dear Mercure guest, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore - Guest relations

Wonderful stay

ملاحظة Tripadvisor 5.0/5

ClaireBlak تقييم TripAdvisor المعتمد

Amazing central location. Rooms are nicely decorated and very modern. All basic necessaries are provided. Fresh water is also provided in the mini bar along with coffee facilities. Breakfast was good with a variety of options with fresh food items. Reception staff were always very helpful, all speak very good English.

Dearest Claire, thank you very much for the nice words and wonderful feedback. Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations

Brilliant stay - highly recommended

ملاحظة Tripadvisor 5.0/5

301miss تقييم TripAdvisor المعتمد

I stayed in this hotel for a week and had a great stay. The hotel is modern, clean and in great central location on a quiet street but close to St. Stephens square. But the stand out for me was the great customer service - all the staff we encountered from cleaners to front of house were very friendly and welcoming. The best customer service I have ever received in hotel!

Dear Mercure guest, we thank you kindly for the nice words and positive feedback. We are happy to read that you had a wonderful stay in our Mercure Vienna First! Looking forward to welcoming you again soon, Best regards from beautiful Vienna Salvatore - Guest relations

Well located, good service but the rooms and the restaurant were poor

ملاحظة Tripadvisor 3.0/5

angelosgeo87 تقييم TripAdvisor المعتمد

It is a well located hotel in the center of Wien near St. Stephens square. Reception was great. Rooms were a bid small, but this is ok it was mentioned when booking the hotel. The room was not very clean. Even when the service came in the morning we would still see that the carpet was dirty. Breakfast was ok but with not too many options. Restaurant was ok but food was not on the pricing they were offering. We had a good stay but I don't think I will book again this hotel.

Dear guest, thank you so much for your review and constructive criticism on which we will take care of! Warm regards from Vienna Katharina

They might scam you!

ملاحظة Tripadvisor 1.0/5

Patrick L تقييم TripAdvisor المعتمد

Beware - Don’t stay here, they will scam you! Location is solid, rooms are ok. Biggest problem is they lie to you and do not honor what they say. When checking in they told us explicitly that breakfast was included in our booking. Upon check out they had changed their mind and charged us 200 euros for their honestly terrible breakfast! I never would have eaten it if they hadn’t told us explicitly it was free! When I brought this up to the front desk, they did nothing and told me I needed to provide documentation they told me it was included, as if I should be fact checking every thing each employee tells me and getting documentation for it. Really bad hospitality and they will scam you. If you decide to stay, I guess you have to get everything they tell you in writing and notarized? Oh also the shower was clogged the whole time and they never came to fix it.

Dear guest, we would kindly ask you not to use such wording against us. The breakfast was not included in your booking. We deeply regret that obviously one of your colleagues gave you the wrong information - this may not have happened, and we do apologize for our mistake. In the end you did not pay for the consumed breakfast. Warm regards from Vienna Katharina

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