Mercure Maldives Kooddoo Resort 4 stars

Dear Mr. Darren, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are truly delighted to know that your experience exceeded your expectations and that everything, from your airport arrival and check-in to your time at the resort, was flawless. Your kind words mean a great deal to our entire team. It is especially rewarding to hear your recognition of Poppy, Manvi, Thiloma, and Jo Ann. They will be thrilled to know that their genuine care and attention, particularly in accommodating your husband's gluten-free dietary requirements, helped make your stay so memorable. We will be sure to share your compliments with them. Thank you also for your valuable feedback regarding our sustainability initiatives. We are pleased that you appreciated our efforts to eliminate single-use plastic through the use of glass water bottles. We also appreciate your observation regarding the replacement of bath towels. As part of our sustainability program, towels that are hung up are intended to be reused, and we will share your comments with our Housekeeping team to ensure this practice is followed more consistently. Thank you once again for your perfect rating and recommendation. It was our pleasure to host you, and we sincerely look forward to welcoming you back for another unforgettable stay at Mercure Maldives Kooddoo Resort. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Joanne, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Maldives Kooddoo Resort. We are absolutely delighted to know that your stay exceeded your already high expectations. Reading that you described your experience as "Perfection" and "absolutely paradise" truly means the world to our team. It is especially rewarding to hear that you enjoyed our friendly service, stunning accommodation, delicious food, and the smooth, well-organized experience throughout your stay. We are also grateful for your appreciation of our sustainability initiatives, particularly our efforts to reduce single-use plastics by providing drinking water in reusable glass bottles. A special thank you for recognizing Poppy and our entire team. We will be delighted to share your kind words with everyone, especially Poppy, who will be thrilled to know she helped make your holiday so memorable. Thank you once again for your perfect rating and recommendation. It was a pleasure to host you, and we sincerely look forward to welcoming you back to Mercure Maldives Kooddoo Resort for another unforgettable escape. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Mariella, Thank you for taking the time to share your feedback following your stay at Mercure Maldives Kooddoo Resort. We are delighted to know that you loved our beautiful beach, your accommodation, and the hospitality of our team. It is especially rewarding to hear your kind recognition of Marty, Joanne, Ilsa, and our bar attendants. We will be pleased to share your compliments with them. We also sincerely appreciate your constructive feedback regarding the beverage package and the additional costs during your stay. As we welcome guests on a variety of meal plans, including Bed & Breakfast, Half Board and Room Only, we offer a premium chargeable beverage menu alongside the drinks included in our All-Inclusive package. This allows us to cater to different guest preferences while also offering our All-Inclusive guests the opportunity to enjoy an extended selection of premium spirits, wines, and specialty cocktails beyond the package inclusions. We appreciate your comments and will certainly take them into consideration as we continue reviewing and enhancing our guest experience. We are also sorry to learn that you felt confined during your stay. While Mercure Maldives Kooddoo is a private resort designed to provide a peaceful and secluded escape, guests can leave the resort through main gate at any time should they wish to explore the surrounding area. We simply ask guests to sign a safety awareness disclaimer beforehand. For safety reasons, access beyond the resort through the beach is restricted, and these areas are clearly marked with "No Trespassing" signs. We understand that every traveler has different expectations, and we truly appreciate you sharing your perspective with us. Thank you once again for staying with us and for taking the time to share your experience! We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless stay. Warmest regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Mr. Clay, Thank you for your wonderful review and, most importantly, for choosing Mercure Maldives Kooddoo Resort for the fourth time. It is truly an honor to welcome you back, and your continued loyalty means the world to us. We are delighted to know that it is our team that keeps bringing you back. Your kind words, "the reason we have come back 4 times is the staff," are the greatest compliment we could receive. We will proudly share your appreciation with the entire team, who will be thrilled to know they helped make your stay so memorable. We also appreciate your feedback regarding the Wi-Fi speed and will continue working on improvements to enhance our guests' experience. Thank you once again for your trust and support. We look forward to welcoming you back for your fifth stay and creating many more unforgettable memories in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Wendy, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect rating. We are delighted to hear that you had such an enjoyable stay and that our team was able to assist you smoothly with your villa change. It is wonderful to know that you were happy with your Overwater Pool Villa and enjoyed the varied dinners each evening. We also greatly appreciate your kind ratings for our team, dining experiences, sustainability initiatives, and resort facilities. Your recognition means a great deal to all of us and motivates us to continue delivering memorable experiences for our guests. Thank you once again for choosing Mercure Maldives Kooddoo Resort. We hope to have the pleasure of welcoming you back to our island paradise for another unforgettable holiday. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort