Pullman Maldives All-Inclusive Resort Hotel 5 stars

Customer review rating 4.7/5 465 reviews

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Pullman Maldives All-Inclusive Resort
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+ 27 Services

Hotel extras

  • Most generous All-Inclusive resort in the whole of Maldives

  • 2 Aqua Villas each with an underwater bedroom

  • Phat Chameleon, an organic, vegan/vegetarian restaurant

  • 6 F&B outlets with a-la-carte options

  • Located in south Maldives with pristine beaches

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Reduced mobility rooms
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Ironing roomPaying
  • Currency exchangePaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf practice facilities
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Maldives All-Inclusive Resort

Gaafu Alifu Atoll
20219 maamutaa island
maldives

Tel: +9606820909

Fax: (+)000000000

Check-in from 14h00

Check out up to 12h00

  • By plane

    KOODDOO At 15km / 9 miles - Shuttle free

  • By plane

    VELANA AIRPORT At 400km / 248.55 miles - Shuttle paying

GPS :0.847116, 73.4077

Our accommodation(s)

Ocean Pool Suite

  • Max. number of persons: 4
  • Area: From 185 / 1991 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Suite

Our restaurants and bars

PHAT CHAMELEON

Type of cuisine: Vegetarian cuisine

Colorful and innovative creations for vegetarians, vegans and the culinary curious. Phat Chameleon is a celebration of food set amidst an organic herb and vegetable garden. A rarity in the Maldives. A revolution in meat-free dining.

Dinner

18:30 - 22:30

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SOUQ OVEN

Type of cuisine: Other cooking style

Tuck into fluffy flatbreads, crisply crusted pizzas and indulgent Turkish Pide. Souq Oven specializes in Levantine delicacies - done right. Choose a zesty pasta dish coupled with a fresh fruit juice to keep the ideas flowing late into the evening.

Lunch

12:30 - 15:00

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Dinner

18:30 - 22:00

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MÉLANGE

Type of cuisine: International

Embark on a journey of tantalizing aromas and almost-ready sizzles at one of our live cooking stations restaurant. A signature fusion of Maldivian, French, Arabic, Italian, Chinese and Indian cuisines.

Lunch

12:30 - 15:00

  • Mon
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Dinner

18:30 - 22:00

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THE HUB

Non contractual photo

The Hub is where you can meet, eat, drink, work, relax and seamlessly connect. A destination in itself, this outdoor hot spot is the place for many inspiring gettogethers, events and activities - day and night.

Lunch

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Dinner

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SAFFRON AFFAIR

Non contractual photo

Saffron Affair allows guests to immerse themselves in the mesmerising sunsets, a perfect romantic setting to enjoy vibrant Spanish, Arabic and local tapas. The restaurant is a more relaxed and intimate setting designed for long evenings with great company

Lunch

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Dinner

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SOL RISING

Non contractual photo

Guests can start their day with an an energising breakfast whilst watching the sun rise at Sol Rising. The overwater cafe offers a healthy breakfast full of superfoods giving the slow release energy needed for a busy day at the resort.

Lunch

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Dinner

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Pullman Maldives All-Inclusive Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

465 reviews

tripadvisor

TripAdvisor Rating 4.5/5

146 reviews

10

Customer review rating 5.0/5

Kamini A. P. S. Couples - 01/03/2021 Confirmed reviews ALL

A superbly welcoming resort with detailed explanation upon arrival. Daily asking if we are ok and if we require any assistance during the stay.

Dear Kamini, Thank you very much for taking the time to review Pullman Maldives Maamutaa. It is delightful to hear that you had a super experience from welcome to end and were well look after throughout your stay. We take great proud in our health and safety measures and I am glad that you compliment us on the extreme cleanliness. Your remark on the increase of spa availability has been duly noted and rest assured that we try our level best to accommodate all our guests with a well deserved pampering massage while with us. Thank you again and we look forward to your next visit. Best regards, Martine Vera Strous Guest Experience Manager

Great property but customer service is quite frustrating!

Customer review rating 4.0/5

Aditi C. Friends - 26/02/2021 Confirmed reviews ALL

Loved the property, the food at the restaurants the location everything. The service staff at the restaurants is something that is very frustrating - rude, unapologetic and absolutely untrained! Buggy facility can be better - especially when 4 women have been waiting longer than other suite guests and the buggy guy simply says i will take the suite guests before!!! Better visibility into arrival and departure flights would be great!

Dear Aditi, Thank you for taking the time share your feedback about your stay at Pullman Maldives Maamutaa. We are thrilled that you remark Pullman as a great property and that you loved the resort, food and location so much. It is, however, with regret to note that the services received were not up to standard and affected the overall satisfaction of your stay. I am glad that we had the chance to speak on your last night, where you shared your concerns. On behalf of the team, we wish to sincerely apologize for these disappointing experiences in regard to the services in the outlets and buggy services. As we usually receive high praises about the hospitality of our team members, we are sad that you did not experience the level of service Pullman is renowned for. I can assure you that your remarks had been shared with the respective Managers, who will enhance their training schedule as part of our continuous improvement of services. As your booking was made via a third party travel agency, the entire stay becomes non eligible for earning points and utilizing soft benefits. Members will receive its exclusive benefits and earn points, only once their stay is eligible. The eligibility of the stay is determined by the reservation channel and/or rate. These detailed terms and conditions of the program can be found on the Accor website. I therefore would advise you to book your stays with Accor directly in the future to utilize the benefits you deserve as our valued loyalty member. Thank you again for sharing your valuable feedback and it is our hope to see you again. Best regards, Martine Vera Strous Guest Experience Manager

Amazing property with bad service

Customer review rating 3.5/5

Richa M. Friends - 26/02/2021 Confirmed reviews ALL

Service in the room was very slow. The resort seemed under staffed and basic courtesy was missing in a lot of the staff.

Dear Richa, We sincerely appreciate you taking the time to provide us your feedback post your stay at Pullman Maldives Maamutaa. I am delighted that you like our amazing property and Maamutaa island so much and that you have enjoyed the facilities and food offerings. We deeply regret that the services received were not up to standard and affected the overall satisfaction of your stay. I am glad that we had the chance to speak on your last night, where you shared your concerns. On behalf of the team, we wish to sincerely apologize for these disappointing experiences. As we usually receive high praises about the hospitality of our team members, we are sad that you did not experience the level of service Pullman is renowned for. I can assure you that your remarks had been shared with the respective Managers, who will enhance their training schedule as part of our continuous improvement of services. Thank you again for sharing your candid feedback and I sincerely hope we have the chance to welcome you back for a better holiday in the future. Best regards, Martine Vera Strous Guest Experience Manager

We have the most magnificent and relaxing vacation ever !

Customer review rating 5.0/5

Borislav Z. Couples - 25/02/2021 Confirmed reviews ALL

This is our first trip to Maldives and we liked very much! The whole idea with the island to become a resort is very good! We love every single detail and everything was very good! The hotel and the personal there make everything to make us feel in paradise! The view from Vilas was magical and everything inside was on his spot ! Very clean and comfortable! The food in restaurants was great and very tasty! We love to stay in Souqowen and enjoying very much of healthy breakfast , Italian lunch and Arabic dinner! Staff in the whole island was very helpful and we wanted to thanks to everyone for make us feel like we are in heaven! Special thanks to Eaman! Thanks to Looth from Souqowen and to the small gay who cleaning our Vila ( sorry but forget the name ) !You make this vacation very special and magnificent to us and we enjoying every minute of it ! We will remember the most beautiful sunrises and sunsets we had seen ever ! We will looking forward to come back to you again

Dear Borislav, I appreciate your time taken to write about your magnificent time at Pullman Maldives Maamutaa. At Pullman Resorts, we want our guest to escape the pressures of daily life to claim time and space to recharge and reconnect with loved ones and oneself. We are thrilled that your stay has been so relaxing and that our villas, island, food and team members made it all possible. Eaman, Looth and Shihab (your Villa Attendant ) have been praised for making your holiday very special. Cherish the beautiful memories and sunsets until we meet again! Best regards, Martine Vera Strous Guest Experience Manager

Paradise it was

Customer review rating 4.5/5

Upendra S. J. Couples - 24/02/2021 Confirmed reviews ALL

Everything was perfect. Island was beautiful. Staff was very good. Food was excellent. Villa was spacious n with all amenities. One improvement need to be made . We had local flight from koddoo to male at 14.35hrs we were moved from resort at 12hrs. As its just 15min boat ride u could have helped us with lunch n moved us at 12.45hrs it would have been great. Please do take care of this small thing. Thanks for great holiday...

Dear Upendra, Thank you for reviewing your stay with us at Pullman Maldives Maamutaa. I am so glad that everything in your experience has been perfect and that you are looking back on a satisfying holiday in paradise. Your recommendation on the departure timings during lunch time will be reviewed by our Transport team. We appreciate you candid remarks. We hope the have the chance to welcome your return in the future. Best regards, Martine Vera Strous Guest Experience Manager

Well Located and Good Stay

Customer review rating 4.5/5

Rounak A. Couples - 24/02/2021 Confirmed reviews ALL

It was wonderful

Dear Rounak, Thank you very much for completing the survey and letting us know how wonderful your holiday was at Pullman Maldives Maamutaa. I am very glad that our excellent chefs at Melange have well looked after your dietary requirements and that their assistance has made them stand out in your experience. I have thanked them personally for their efforts. We truly hope we have the chance to welcome you back for another great stay in paradise. Best regards, Martine Vera Strous Guest Experience Manager

Fantastic location, service and staff!!

Customer review rating 5.0/5

Prateek P. Couples - 24/02/2021 Confirmed reviews ALL

Absolutely mind-blowing stay. The location is fantastic. The property is top-notch, beautiful and very well-maintained. All the luxury one could hope for in the villa, restaurants etc., along with the personal, warm touch of the staff throughout. Right from landing in Male till we left from Male, we have had no reason to complain. Our every need was met, and all the staff went out of their way to accommodate any specific needs that we had. Not once did we have reason to complain. Hoping to come back here soon enough!!

Dear Prateek, Your review is mind-blowing and we are so excited to read it. Thank you for praising Pullman Maldives Maamutaa and your experience with us. We are very much motivated by your encouraging words and our fantastic team members have been thanked for ensuring all your needs were met throughout your stay. We can't wait to see you again for another fantastic holiday with us. Best regards, Martine Vera Strous Guest Experience Manager

Heaven on Earth

Customer review rating 5.0/5

Ankit G. Families - 24/02/2021 Confirmed reviews ALL

we had an awesome time at the resort. I travelled with my 2 sons and wife. The room which was given to us Villa was 407 and room was superb. This was the first time we experience that the room was full ready before our arrival which mean coat was ready for the younger kid and extra bed was ready for the elder one. The service of the resort was superb and the food was also very nice.

Dear Ankit, It serves us great pleasure to read your review, thank you for sharing your experience. I couldn't agree more - Pullman Maldives Maamutaa is indeed simply Heaven on Earth. Our 3 restaurants are all individually very unique, and our Culinary team is happy that you have enjoyed them all. Your compliments about the superb services from our team members have been celebrated within the resort and gives lots of smiles around the island that we all had succeeded in give you the best time. I hope to see you again for another awesome experience. Best regards, Martine Vera Strous Guest Experience Manager

above and beyond our wildest hopes

Customer review rating 5.0/5

David &. G. P. Couples - 24/02/2021 Confirmed reviews ALL

having traveled from. Boston to Dubai. to the pullman resort in the Maldives. a very long trip. just hoping that the pictures and the wright ups and the resort comes close to what you are hoping for...then arriving to the reality of being their and realizing all the pictures the reviews the wright ups all pale to describe the true beauty of the resort the people that make it all work the food the overwater bungalow the water the beaches...it totaly surpassed our expectations ....beautifully

Dear David & Gloria, Thank you very much for choosing Pullman Maamutaa when travelling to the Maldives. At Pullman it is our aim to exceed guest expectations and by learning that we succeeded in surpassing all your dreams and expectations, is a real accomplishment for the team. We are very happy that you fully enjoyed all this stunning paradise has to offer and that it was more beautiful than you could imagine. Thank you again for your kind words and we hope to welcome you back to Maamutaa island in the future. Best regards, Martine Vera Strous Guest Experience Manager

Buena ubicación, magnifico equipo e instalaciones

Customer review rating 5.0/5

Jaime S. Couples - 22/02/2021 Confirmed reviews ALL

I truly recommend Pullman Maldives Maamuta for holidays. The service was amazing, the staff always going extra mile with us. From the room thanks to Sanjeet and Ashish from reservations, the Housekeeping team. The bartender Braize from the HUB was super friendly and always serving the best cocktails accordingly what we like, Udit always making sure that our F&B experience was good. The funniest and more attentive buggy drivers Agsad, Misbaah and Shizaan, thanks to make our stay more easy. In diving center you can find Inma, the best instructor that encourage us to do snorkelling and diving even we didnt try before, we felt safe and very comfortable, she is amazing. Souq Oven and Sol rising the best restaurants to have breakfast and lunch. The quality of the food and the pasta from Waziri was special good. And special thanks to the Spa team to do the best massage and the best hair treatment for my wife. Big thank you Pullman , to all of you to make our experience 10. It has been our best experience in many years, and we are going to try to make sure that our friends can enjoy it as much as we did. Definitely come back very soon.

Dear Jaime, On behalf of the entire Pullman Maamutaa team, we wish to thank you for staying with us and leaving us such a rewarding review. It truly warms our heart that we have succeeded in our mission to make you enjoy all of the aspects of your stay. Our dedicated team is very appreciative for your kind compliments rewarding their hospitality and efforts to ensure you had nothing more to wish for. We will celebrate your experience within the team and use the success of our services and your satisfaction as the benchmark for all our future guest. It would be an honor to welcome you back again. Thank you for recommending Pullman to friends and other travelers. Cherish the memories and we will see you again soon. Best regards, Martine Vera Strous Guest Experience Manager

We are difinitely returning!!

Customer review rating 5.0/5

Rishabh Couples - 22/02/2021 Confirmed reviews ALL

Excellent place to stay, very private rooms, awesome villas, and food.

Dear Rishabh, We appreciate you taking the time to write this fantastic review of your recent stay with us. At Pullman Maldives Maamutaa we intend to ensure that you have an amazing time, so it warms our hearts to read such lovely review. We are super delighted that you were able to relax and enjoy our excellent resort, awesome villa and food offerings. Besides the offerings, service is key and we have thanked Thariq for looking after you during your stay. We look forward to welcoming you back soon. Best regards, Martine Vera Strous Guest Experience Manager

REACHING PULLMAN WAS A VERY DISSAPOINTING EXPERIENCE.

Customer review rating 4.5/5

Rahul P. Couples - 22/02/2021 Confirmed reviews ALL

WE WERE TRAVELLING FROM KOLKATA VIA BANGALORE TO MALE AND WERE SCHEDULED TO ARRIVE AT MALE BY 11.30 OR 11.45 AM LOCAL TIME. WE WERE GREETED WITH A WARM HOST FROM PULLMAN AND TAKEN TO A LOUNGE WHERE WE WERE TOLD THAT THE DOMESTIC FLIGHT TO PULLMAN WAS AT 5.30 PM. WE WERE SHOCKED TO HEAR THE TRANSFER TIME AS WE WERE ALREADY TRAVELLING FROM 3 AM THE SAME DAY. AFTER LOT OF TALKS WITH HIM, WE WERE GIVEN AN OPTION OF FLYING AT 2.45 PM TO SOME OTHER AIRPORT FROM WHERE WE WOULD BE TAKEN ON A SPEED BOAT TRANSFER WHICH WOULD AGAIN TAKE AN HOUR TO REACH. THAT FLIGHT WAS AGAIN DELAYED AND DEPARTED AT 5PM LOCAL TIME AND ULTIMATELY WE REACHED THE HOTEL AT 7.30 - 7.45PM. OUR FULL DAY WAS SPENT ON TRAVELLING ONLY AND THE WHOLE DAY'S FARE FOR THE ROOM WAS DOWN THE DRAIN. WE WERE VERY VERY DISSAPOINTED WITH THE WHOLE TRANSFER. OVERALL PULLMAN AS A PROPERTY IS VERY GOOD AND VERY WELL MADE. WE WERE VERY HAPPY WITH THE STAY AT PULLAN, THE STAFF WERE VERY COURTEOUS AND FRIENDLY.

Dear Rahul, I appreciate your time taken to provide us with your candid feedback. It was a pleasure welcoming you to Pullman Maldives Maamutaa and I am delighted that your overall experience at our resort was very good and that you have been very happy while staying with us. Our courteous and friendly team members have been thanked for leaving you with such a positive impression about our services, by Pullman. It is with regret to note that you had to go through such a discomfort upon arrival. I can imagine that you were very disappointed with your transport arrangement and that you have unnecessary lost much time travelling instead of enjoying your well deserved holiday. Please accept our apologies for the inconveniences and the uncomfortable start. I can assure you that we will share your feedback with the third party Airline operator for their reference for a better organization for the arrival of our valued guests. Your remarks on the vegetarian options for breakfast and the Wi-Fi speed have been picked up by the respective departments for review. We truly hope that the sweet memories will dominate and that we will have the chance of welcoming you return in the future. Best regards, Martine Vera Strous Guest Experience Manager

Beautiful place!

Customer review rating 4.5/5

Pt Families - 21/02/2021 Confirmed reviews ALL

The weather was amazing! The overwater bungalows were a delight to stay in. Would definitely return.

Dear Pang, We very much appreciate your comments after your holiday in Pullman Maldives Maamutaa. It thrills us that you were fully satisfied with your experience and that you remark Pullman as a beautiful place with our villas being a true delight. I am so glad that our team members went out of their way to provide the most memorable and comfortable experience. We have thanked Thariq, Shizaan, Rahul and Ayu for their efforts to ensure you still cherish the memories. We are excited that you are planning to visit again. We can't wait to welcome your return. Best regards, Martine Vera Strous Guest Experience Manager

Amazing

Customer review rating 5.0/5

Ankit K. V. Couples - 21/02/2021 Confirmed reviews ALL

The best troop i have had.

Dear Ankit, Many thanks for remarking your holiday in Pullman Maldives Maamutaa as the best trip you ever had. We feel very honored that we were able to provide you with an amazing and memorable experience. It serves as a real inspiration for all of us. Your kudos have been passed onto Shazan, Judith and Des for standing out during your holiday. We truly hope to welcome you back and top your experience by creating the upper best holiday you ever had. Thank you and see you soon. Best regards, Martine Vera Strous Guest Experience Manager

We couldn't have asked for more!

Customer review rating 5.0/5

Matt Couples - 20/02/2021 Confirmed reviews ALL

What an incredible experience my wife and I had at Pullam Maldives. The natural beauty of the region was on equaled by the hospitality of the entire staff. My wife remarked that the answer always seemed to be "YES" as the team always went above and beyond to meet your every wish from the moment you are met at the Male airport until your departure. We started planning our return trip before we left the property!

Dear Matt, We are very excited receiving such an inspiring review. Thank you very much! Our team members are always trying to make the impossible possible, and create the most memorable experiences for our guests. I am so glad that you experienced nothing less than that. Trust that Shiraz, Shain, Braize, Inma and your Villa Attendant named Madden are thanked for their tremendous efforts to make it all possible. I hope you cherish this incredible experience in paradise, and we can't wait to see you again! Best regards, Martine Vera Strous Guest Experience Manager

Only one missing thing to a perfect holiday

Customer review rating 4.5/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

The resort itself and the service were up to the highest level of expectation. The only disappointment was a shallow lagoon that was so prone to tides. This came as a huge minus for us who love swimming. And that was almost impossible throughout our stay. We had either to walk towards the sandbank or to the edge of the reef.

Dear A., Thank you for your kind feedback about your experience at Pullman Maldives Maamutaa. It thrills us all to know that the resort itself and the services, by Pullman, have exceeded all your expectations. We will surely pass on the compliments to the team. We regret to note that sea level during your stay was not in your favor and that it had impacted your overall experience. I can imagine that as a swim lover, you would want to dive right in. Please note that the tides differ per season, day and hour and we hope that it gives you hope to return to Pullman in the future. Thank you again and we hope to see you again for another perfect holiday. Best regards, Martine Vera Strous Guest Experience Manager

Perfect Honeymoon

Customer review rating 5.0/5

Rm Couples - 17/02/2021 Confirmed reviews ALL

We stayed in an overwater villa with a private pool and the Pullman made this dream come true and how. Room: Most beautiful overwater villas, very private, luxurious and spacious. Must say the private pool itself is quite big and nice, not a tiny one. the access straight into the ocean is just lovely and the view is everything you'd imagine and more. Stunning! Sharks, sting ray and fish are visible from the room itself. Food Plenty of choice in terms of food. Unbelievable service, special shoutout to Nisha, Salahud Din, Subroto and Parvesh who went out of their way to make our dining experience nothing short of amazing. For breakfast we normally went to the sunrise bar with the healthy breakfast and had eggs benedict, salmon bagel. For lunch we absolutely loved the Italian food and for dinner we went to Melange. We must also thank Thariq and Martine for such exceptional service and comfort throughout the trip. The sunset bar is the most beautiful spot to watch the sunset from. The snorkelling was absolutely beautiful where i saw fish and turtles and massive sting ray but the best was the Jet Ski as we managed to see a pod of around 50 dolphins which made our jaws drop. The cocktails at the pool bar were just sensational. It is absolutely the best all- inclusive where nothing pretty much is off limits. We can't wait to come back! Yes- the domestic flight does take long but its all so worth it ! Only one negative- the food at the airport lounge is really bad so we ended up buying food

Dear RM, I wish to thank you for choosing Pullman Maldives Maamutaa as your honeymoon destination and for writing a review about your stay with us. We are delighted that we managed to make your dream come true! Maldives is indeed an absolute dreamy location and we at Pullman, try to enhance those dreams with our stunning island, beautiful rooms, and all other offerings. With the services by our Heartists we intend to make the real difference in the guest's experience and I am proud that our team members have gone above and beyond to ensure you had nothing to worry about. I have personally thanked Nisha, Salauddin, Subrata, Parvesh and Thariq, for their exceptional service and comfort throughout your stay. The recognition has been very warm received by all of them. The Airport Lounge is not managed by Pullman, however, we will certainly pass your feedback to Velana Airport for them to review their current offerings, to ensure the waiting time for our guests are managed in comfort. Thank you and we can't wait to see you again at Pullman Maldives Maamutaa. Best regards, Martine Vera Strous Guest Experience Manager

Beautiful beyond words

Customer review rating 4.5/5

Prasoon Couples - 17/02/2021 Confirmed reviews ALL

Stayed at The Pullman from 10 -15 feb 2021. The place is so beautiful that everything looks photoshopped. Wide range of f&b and activities and that too all inclusive. Being a vegetarian had my doubts about the food before reaching but it never became a problem cause of so many options available. Special mention to Balbir Parvesh and Subrata at Melange for taking care of us everyday with the food options and even preparing special requests for us you guys made it even more special. Had heard a lot about buggies running less frequently but did not experience it in my 6 day stay never had to wait for more than 2 mins. The only downside of thus property is the long commute from malé.

Dear Prasoon, What a pleasure to read your review and to know that your experience at Pullman Maldives Maamutaa was beautiful beyond words. Besides Phat Chameleon, our vegan and vegetarian restaurant, we do offer a wide variety of vegetarian options at the interactive live stations in Melange. The Chefs are always willing to make you anything and I'll be sure to pass you thanks to them for ensuring that you were spoiled as a vegetarian. It is encouraging that you did experience smooth buggy services throughout your stay. As delays do occur sometimes, it is much appreciated for you to highlight that the services went will in your experience. That means a lot to the team. We very much hope to have the chance to welcome you back in future! Best regards, Martine Vera Strous Guest Experience Manager

Good property, average service.

Customer review rating 3.0/5

Vc Couples - 17/02/2021 Confirmed reviews ALL

Very good property, excellent rooms, superb food... but service it's pretty average for a 5 star standard. You can almost see the hesitation in m most of the service staff, and their immediate answer for any of your requests is a NO. For instance...If you need snacks served at a different place or get them to call a buggy, or asking them to take a reservation in a restaurant..., asking for water or lemon tea.. and many more instances...,their 1st reply is a NO !! This dampens the mood ... Anyhow on positive things, Chef's were very accommodating especially Subroto Indian chef, & in particular Nisha a service staff at their phat chameleon restaurant. Just for their NO saying habits, you can avoid this place.

Dear VC, Thank you for selecting Pullman Maamutaa as your host for this holiday in the Maldives. We appreciate your time taken to share you candid feedback. As much as we are delighted to read your kind and encouraging words about our property, facilities and food, we also do value your constructive feedback very much. I am glad that we had to chance to speak about your concerns in regards to the services while you were with us. On behalf of the team we wish to sincerely apologize for the shortfalls in communication and services. Trust that your feedback has been shared with the respective Management and that we will up our games in terms of communication trainings, to ensure more considerate services can be experienced. Thank you again for reaching out. We sincerely hope that sunny memories will dominate and that we have the chance to welcome you back for a better experience. Best regards, Martine Vera Strous Guest Experience Manager

Exceeded All Expectations

Customer review rating 5.0/5

Genevieve S. Couples - 17/02/2021 Confirmed reviews ALL

Our stay at Pullman Maldives was amazing in all aspects. The rooms are large, well designed, and comfortable. There is plenty of indoor and outdoor space, including a shaded lounge area with a ceiling fan, which was great for a break from the sun. The island itself is large and the landscaping is lush and well maintained. You feel like you're in a jungle surrounded by beautiful tropical flowers and palm trees. There is a great snorkel area outside of the sunset water villas, and we saw several turtles, lots of fish, and a lobster. If you're scuba certified, Pullman has amazing diving opportunities! Diving was one of the main reasons for visiting the Maldives, and I'm so glad we chose this atoll. We completed 11 dives while there, and we plan on returning to check out some other sites in the area that we didn't have time for. The coral is healthy and prolific, and they have a few channel dives nearby for those wanting to see some great shark action. Our dive instructor, Pai, was fantastic, and made sure to plan dives based on what we wanted to see (sharks and turtles). The entire dive center staff was incredibly friendly and helpful, and made our time above and below the water extra enjoyable. In fact all the staff on the island were lovely and incredibly well trained in hospitality. Our host, Thariq, went above and beyond. He handled everything (making reservations, questions we had, special requests, etc) quickly and his communication was great, so we always knew he was taking care of it and we didn't have to worry about anything. There wasn't a single request we had that he said no to--he made it all happen. If you're a Accor loyalty member, they also really make sure to recognize that. We're Diamond members, and they included multiple unique experiences that really made our trip special. Martine from guest experiences was always checking in with us to make sure our stay was going well, so we felt like we were valued guests. Our loyalty was well acknowledged, and we very much appreciated the extra experience benefits that we received. The dining options were also great and varied. The main buffet style restaurant, Mélange, did in fact have a nice mélange of cuisines and dishes for breakfast, lunch, and dinner. Souq has delicious pizzas and pastas for lunch, and Arabic cuisine for dinner. We dined there most days for lunch, and I'm still dreaming about their Lobster and Prawn Linguine. We were pleasantly surprised by our dinners at Phat Chameleon, the vegetarian restaurant. My husband was a bit skeptical, as he's a big meat eater, but even he loved it. The plating and preparation are fine dining level, and you can tell a lot of thought has gone into each dish. We ended up eating there three times during our stay as there were so many yummy things to try. The only negative thing we experienced was not being able to take wine back to the room after dinner. At previous all inclusive properties in the Maldives we would share a bottle of wine with dinner and then take the remaining glass or two left back to the room to drink at our private pool. At Pullman we had to either drink the wine provided in the room (a white and a red option) or order a bottle from room service. The wine in the room wasn't bad, but it wasn't always what we wanted (i.e. a rose or sparkling would have been nice options). Also, the original white bottle was a Chardonnay, which we don't drink, but Thariq was able to arrange to have that swapped out for a Sauvignon Blanc. I appreciate him doing that, but it seems slightly unnecessary at an all inclusive property. It just seemed odd that we would have to pay for the same wine to be delivered to the room that we could have drank for free by the main pool or bar. One of the best parts of staying in the Maldives is to enjoy your own private pool, so we didn't want to have to go to the main pool for a glass of wine, especially during COVID times. Overall, our stay was amazing, and we felt like we got more than what we paid for (especially with the Diamond member benefits). We will definitely be back!

Dear Genevieve, Thank you for your patronage as an Accor Live Limitless Diamond member and for choosing to spend your holiday with us at Pullman Maldives Maamutaa. The time taken to share the experience of your stay in detail, is much appreciated. It has been a wonderful read for the entire team and we feel a great sense of accomplishment that we exceeded all expectations of our valued loyalty member. Your compliments on the services, by Pullman and the overall experience have been celebrated within the team. I am so pleased that you felt recognized and enjoyed the Maamutaa experiences as part of your membership benefits. The fantastic services received from and Pai and Thariq and all other team members is surely a praise that we will recognize our Heartists for. We appreciate you highlighting your constructive remark on the beverage take away and selection of the minibar and I can assure that it has been shared with the Management for consideration. We are excited to know you will return. We look forward to welcoming you once more. Best regards, Martine Vera Strous Guest Experience Manager

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