Dear Ms. L., Warm greetings from Pullman Maldives Maamutaa! Thank you for your lovely feedback! We are truly delighted to know that you had a fantastic experience at Pullman Maldives. Your kind words, though brief, mean a great deal to our team and encourage us to continue creating heartfelt moments and memorable experiences for every guest. We are sincerely grateful for your loyalty as a valued ALL Accor Classic member and for choosing our little slice of paradise for your getaway. We look forward to welcoming you back for another wonderful and unforgettable stay in the Maldives! Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. C., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing such a lovely account of your stay at Pullman Maldives. We are delighted to know that your family enjoyed the beauty of our ocean, the incredible marine life, our culinary offerings, and the many experiences that made your holiday so memorable. It is especially heartwarming to read how Jenny, Sofia, Arailym, and Nicholas brought so much joy to your children through their creativity, enthusiasm, and thoughtful care. We are equally pleased that Ayim and our wider team ensured your requests were handled promptly, allowing you to enjoy a relaxing and memorable family escape. Thank you for your constructive suggestion regarding parental consent for PlayStation use at SKILZ. We appreciate you bringing this to our attention, as feedback like yours helps us continually enhance our experiences for families. We are also sincerely grateful for your loyalty as a valued ALL Accor Platinum member and for choosing our little slice of paradise for your family holiday. Your kind words mean a great deal to us, and we look forward to welcoming you and your family back for many more beautiful memories in the Maldives. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. O., Warm greetings from Pullman Maldives Maamutaa! Thank you for your beautiful feedback! We are absolutely delighted to know that you had such an unforgettable island escape and enjoyed our villas, culinary offerings, and the heartfelt hospitality of our team. How wonderful that the JetSki Dolphin Quest gave you such a magical encounter with these beautiful creatures and created a memory to cherish for a lifetime! We are especially pleased that Susantha took such thoughtful care in acknowledging your birthday and ensuring your dietary requirements were well looked after. We will be delighted to share your kind words with him as recognition of his genuine care and dedication. Thank you for choosing Pullman Maldives for your special celebration. We look forward to welcoming you back to our little slice of paradise for many more extraordinary moments! Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. K., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing such a beautiful account of your stay with us at Pullman Maldives Maamutaa. It is truly heartwarming to know that you chose our little slice of paradise to celebrate your 5th wedding anniversary and enjoy your long-awaited honeymoon, and that your seven-night escape exceeded your expectations in every way. We are delighted that the beauty of our island, the culinary experiences, exciting adventures, and thoughtful touches throughout your stay made this milestone so memorable. Your kind words about our Heartists are especially meaningful, as creating heartfelt connections and cherished memories for our guests is at the heart of our hospitality. Thank you also for being a valued ALL Accor Classic member and for placing your trust in us for such a precious occasion. Your recommendation and the wonderful memories you have shared mean a great deal to our entire team. It would be our greatest pleasure to welcome you back to Pullman Maldives for another unforgettable escape, filled with love, beautiful moments, and new memories to treasure. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. M., Warm greetings from Pullman Maldives Maamutaa! Thank you for your lovely feedback and for being a valued ALL Accor Classic member. We are delighted to know that you loved our beautiful island, enjoyed the comfort of your Ocean Villa, and were impressed by the warm hospitality of our team. Your kind words are truly appreciated and serve as wonderful encouragement for our Heartists to continue creating memorable experiences. Thank you for choosing Pullman Maldives Maamutaa for your island escape. We look forward to welcoming you back to our little slice of paradise for another wonderful stay! Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. H., Warm greetings from Pullman Maldives Maamutaa! Thank you for your lovely feedback and for being a valued ALL Accor Classic member. We are delighted to know that while our beautiful island and facilities impressed you, it was the warmth, friendliness, and genuine care of our team that made your holiday truly special. A heartfelt thank you for recognising Aiym. We will be delighted to share your kind words with her, as such appreciation means so much to our team. It was our pleasure to be part of your island escape, and we look forward to welcoming you back to our little slice of paradise for many more wonderful memories. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. W., Warm greetings from Pullman Maldives Maamutaa! Thank you for your lovely words and for being a valued ALL Accor Silver member. We are so happy to know that you had a sensational island escape, enjoyed the delicious food and heartfelt service, and loved the beauty of your overwater villa. A special thank you for mentioning Elma; we will be delighted to share your kind appreciation with her. We also appreciate your thoughtful suggestion regarding bicycle inclusion. While certain packages do include bicycles, we understand how having them as part of the overall experience would make exploring our beautiful island even more enjoyable. We will certainly keep your suggestion in mind as we continue to enhance our offerings. Thank you for choosing to spend your precious holiday with us. We hope to welcome you back soon for more beautiful moments and another unforgettable stay in our little slice of paradise. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. H., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your valuable feedback with us. We are delighted to know that you enjoyed our beautiful house reef, delicious cuisine, and the relaxing island experience. We appreciate your suggestions regarding the vegetarian selection and the inclusion of bicycles in our All-Inclusive offering. While certain packages do include bicycle usage, we understand how this amenity can further enhance the island experience and will certainly take your suggestion into consideration as we continue to review our offerings. We are equally grateful for your candid comments regarding your interactions with some of our team members. While we are pleased that most of your encounters were positive, we sincerely value your feedback and will look into the matter with the respective departments to identify any areas where further guidance or training may be beneficial, ensuring every guest feels genuinely welcomed and cared for. Thank you once again for helping us enhance our guest experience. We hope to have the pleasure of welcoming you back for an even more memorable island escape. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. H., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your feedback. We are delighted to know that you enjoyed the spectacular scenery and the wonderful inclusions offered through your Luxury Escapes package. We appreciate your comments regarding the domestic flight experience and understand that comfort is an important part of your overall journey. As domestic transfers are operated and managed directly by the airline, our scope to influence the onboard arrangements is limited. However, please be assured that we will share your valuable feedback with the airline for their review and consideration. Thank you once again for choosing Pullman Maldives Maamutaa for your island escape. We look forward to welcoming you back for another memorable stay in our little slice of paradise. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. S., Warm greetings from Pullman Maldives Maamutaa! What a joy it is to read your beautiful words and know that ticking the Maldives off your bucket list turned into such an incredible and memorable experience! Thank you for choosing to spend this special journey with us. It means so much to know that from your warm welcome to your departure, every moment helped make your island escape truly unforgettable. We are especially delighted that your birthday was filled with so much happiness and thoughtful surprises. Elma will be absolutely thrilled to know that her efforts, from arranging your special birthday moments to the heartfelt birthday song and decorations, made you feel like a princess. These are precisely the little moments that turn a lovely holiday into memories to treasure forever, and we will be sure to share your wonderful appreciation with her. It is equally lovely to hear that you enjoyed our beautiful villas, refreshing pool, and culinary experiences across Mélange, SouQ Oven, and The Hub. Your kind words are a wonderful encouragement to our entire team, who take great pride in making every guest feel genuinely cared for. Thank you for allowing us to be part of your special celebration and for taking home such happy memories of our little slice of paradise. We hope this is only the beginning of many more beautiful island adventures, and we cannot wait to welcome you back to your home away from home! Until we meet again, may the warmth of the Maldivian sunshine and the memories of your special stay always bring a smile to your face. 🤍 Warm island regards, Manashi Priya Borah Guest Experience Manager

Dear Mrs. W., Warm greetings from Pullman Maldives Maamutaa! Thank you so much for your wonderful words. It truly warms our hearts to know that Pullman Maldives was the best holiday destination you have experienced and that your stay was filled with relaxation and enjoyment. We are delighted that you loved the food, accommodation, destination, and most importantly, the warmth and service of our team. Knowing that every element of your island escape came together to create such a memorable experience is the greatest compliment we could receive. It was an absolute pleasure having you with us, and we sincerely look forward to welcoming you back to our little slice of paradise for another truly magnificent holiday. Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Mrs. T., Greetings from Pullman Maldives Maamutaa! Thank you for choosing us for your island escape and for sharing your thoughtful feedback. We are delighted to know that you enjoyed our beautiful setting, luxurious surroundings, and the warm service extended by our team. It is a pleasure to welcome you as a valued ALL Accor Classic member, and we truly appreciate your continued trust in Accor. We also sincerely appreciate your feedback regarding our evening entertainment. We understand that entertainment preferences can vary, and your suggestion for more live acoustic performances, such as a guitarist or singer, is certainly valuable. Your comments will be shared with the relevant team as we continue to enhance our evening experiences. We look forward to welcoming you back to our little slice of paradise for another relaxing and memorable stay. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. D., Greetings from Pullman Maldives Maamutaa! Thank you for choosing us for your island escape and for sharing your detailed feedback. We are delighted to know that you enjoyed the picturesque surroundings and the natural beauty of our island. We also appreciate your comments regarding the resort, food, beverages, and overall atmosphere, as these provide valuable insights for us to continuously enhance the guest experience. It is our pleasure to welcome you as a valued ALL Accor Classic member, and we sincerely appreciate your trust in Accor. Regarding the All-Inclusive package, we would like to kindly apprise that the All-Inclusive fact sheet is shared with our valued travel partners, who in turn provide the relevant package details and inclusions to our guests prior to arrival. We fully appreciate that expectations may differ and that the term “all-inclusive” can have different interpretations for different travelers. At the same time, the package inclusions remain aligned with the agreed package structure and our operational sustainability. As part of the Luxury Escapes charter, early check-in and late check-out were included in your package. However, the All-Inclusive meal plan itself commences from the standard check-in time and concludes at the standard departure time. Therefore, any meals or beverages taken before or after these timings are chargeable. We regret that this may not have been as clear as expected and appreciate your feedback, which allows us to further reinforce the communication of these details. We hope that, despite this experience, you take away many beautiful memories of our island, and we would be delighted to have the opportunity to welcome you back for an even more enjoyable stay. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. K., Greetings from Pullman Maldives Maamutaa! Thank you sincerely for sharing such a wonderful reflection of your stay with us, and for your continued loyalty as a valued ALL Accor Classic member. We are delighted to know that your five nights with us were truly relaxing and that you enjoyed the comfort of your room, our culinary offerings, beautiful location and, most importantly, the warm service of our team. Your perfect rating for our team is incredibly appreciated. We are especially grateful for your kind recognition of Hassan, your “main man,” whose efficiency and attentive care ensured that your needs were well looked after throughout your stay. We will be delighted to share your appreciation with him. Thank you once again for choosing Pullman Maldives Maamutaa. We look forward to welcoming you back to our little slice of paradise for another wonderfully relaxing island escape. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. T., Greetings from Pullman Maldives Maamutaa! Thank you sincerely for sharing such a wonderful reflection of your stay with us, and for your continued loyalty as a valued ALL Accor Classic member. We are delighted to know that your time with us was so relaxing and that you enjoyed the beauty of our location, the comfort of your room and our culinary offerings. Your perfect rating for both cleanliness and our team means a great deal to us. It is especially heartwarming to know that the thoughtful attention to detail, including the care taken with your towels and room, contributed to such a comfortable stay. Most of all, your appreciation for our entire team—from our gardeners and restaurant Heartists to our Activity team—is truly special. At Pullman Maldives, every Heartist plays an important part in creating the guest experience, and your recognition of everyone’s friendliness and willingness to help is a wonderful encouragement to us all. Thank you once again for choosing Pullman Maldives Maamutaa. We look forward to welcoming you back to our little slice of paradise for another wonderfully relaxing and memorable stay. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. P., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing such wonderful feedback and for choosing Pullman Maldives Maamutaa for your island escape. It is truly a pleasure to know that you enjoyed an amazing overall experience and that your stay exceeded your expectations. We are especially delighted that you appreciated the spacious accommodation, all-inclusive experience, exceptional marine life and, most importantly, the genuine warmth of our team. Your kind words about every interaction being a positive one mean a great deal to us, and we will proudly share your appreciation with the entire team. Thank you also for being a valued ALL Accor Classic member and for placing your trust in Pullman Maldives. We look forward to welcoming you back to our little slice of paradise for another memorable stay. 🌴💙 Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. K., Warm greetings from Pullman Maldives Maamutaa! Thank you for your wonderful review and for being a valued ALL Accor Classic member. We are delighted to know that you had an absolutely fabulous stay and enjoyed our accommodation, cuisine, beautiful views, and the warm hospitality of our team. Your special mention of Mazedul and Sarvjeet at Souq Oven truly means a lot. We are equally pleased to hear that Nicholas made you feel welcome and encouraged you to join in the fun. Your kind recognition will certainly be shared with them, and I am sure it will bring them great joy. We also appreciate your constructive observation regarding the bathroom cleanliness. Your comments have been noted and shared with our housekeeping team as a valuable reminder to pay closer attention to detailed finishing, particularly corners and less visible areas. It was a pleasure having you with us, and we sincerely look forward to welcoming you back to our little slice of paradise for another fabulous and memorable stay. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. L., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share such detailed and constructive feedback following your stay with us. We truly appreciate your recognition of our Food & Beverage offerings and, in particular, your kind words for Mazedul, Sarvjeet, and Hakeem. Your appreciation will certainly be shared with them and the wider team. At the same time, we are sincerely sorry that several aspects of your experience did not reflect the level of hospitality and attentiveness you expected. Your comments regarding the service during the heavy rain, the fly situation at Mélange, the missed celebration arrangement, housekeeping consistency, and your departure experience have been carefully noted and shared with the respective teams for review and improvement. We particularly appreciate your constructive observations, as they give us an opportunity to look more closely at our processes, communication, and most importantly, how we anticipate and respond to our guests’ needs. We are pleased that our colleagues were able to respond positively and improve the experience once your concerns were brought to our attention, although we recognize that these matters should ideally have been addressed proactively. Thank you for giving us the opportunity to learn and improve. We genuinely hope you will allow us to welcome you back to Pullman Maldives for a much more wonderful stay—one that truly reflects the warm, attentive, and memorable hospitality you deserve. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. E., Warm greetings from Pullman Maldives Maamutaa! Thank you so much for sharing these lovely words with us. It truly makes us happy to know that you enjoyed your time at Pullman Maldives and that our All-Inclusive experience, amenities and, most importantly, our Heartists made your stay feel so effortless and special. Knowing that you felt well cared for and that nothing was too much trouble is particularly meaningful to us, as creating these little moments of genuine hospitality is what we strive for every day. Thank you as well for being a valued ALL Accor Classic member and for choosing to spend your time with us. We hope to have the pleasure of welcoming you back to your little slice of paradise very soon. 🌴💙 Warm regards, Manashi Priya Borah Guest Experience Manager