Dear Mrs. D., Warm greetings from Pullman Maldives Maamutaa! Thank you so much for your wonderful review and for sharing such heartfelt feedback about your stay with us. It is truly delightful to know that from the moment you stepped aboard the speedboat until your departure, you felt welcomed, valued and genuinely cared for. We are thrilled that you enjoyed the exceptional dining experiences, particularly our buffet, Phat Chameleon, The Hub and Sunset Bar, as well as your fishing experience. Your kind words about the smiles and warmth of our entire team, including our gardeners and colleagues behind the scenes, mean a great deal to us. We are also delighted that the cake delivery added a special touch to your celebration. As a valued ALL Accor Gold member, we sincerely appreciate your loyalty to Accor. We regret that the associated Gold member benefits, including the opportunity for a room upgrade, could not be extended during this stay. As your reservation was made through Luxury Escapes, it was unfortunately not eligible for ALL Accor member benefits under the terms of the programme. We truly appreciate your understanding. Most importantly, it is wonderful to hear that you are planning to return. We cannot wait to welcome you back to Pullman Maldives Maamutaa for another memorable island escape. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. S., Warm greetings from Pullman Maldives Maamutaa! Thank you so much for sharing such a wonderful and heartfelt review of your stay with us. It truly means a great deal to know that you had such an incredible holiday and that the warmth, attentiveness, and genuine care of our team helped make your experience so memorable. We are especially grateful that you took the time to highlight Elma. Your words about her going above and beyond, from arranging the birthday cake and card to singing for you, are incredibly touching. We will be delighted to share your appreciation with her, as recognition like this is a wonderful encouragement for her and the entire team. We are equally happy to hear your kind words about Nimasha (our cute “Nemo”) at Sol Rising. Her constant smile, wonderful energy, and thoughtful service clearly left a lasting impression on you. It is lovely to know that these little moments of genuine hospitality made such a big difference to your stay. Thank you once again for recognizing both of these wonderful ladies and for noticing the little details that our team puts so much heart into. We hope to have the pleasure of welcoming you back to Pullman Maldives Maamutaa for another unforgettable holiday very soon. 🌴💙 Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. D., Warm greetings from Pullman Maldives Maamutaa! Thank you so much for sharing your wonderful feedback and for being a valued ALL Accor Classic member. It truly warms our hearts to know that you enjoyed your time in our little island paradise, from the comfort of your Ocean Pool Villa and its beautiful outdoor bathroom to the facilities and genuine hospitality of our team. We are especially touched by your thoughtful gesture of collecting plastic waste during your beach walks. Your care for our island and the environment is deeply appreciated and beautifully reflects the spirit of keeping our paradise pristine. Thank you also for your valuable suggestion regarding additional waste stations. We will certainly share this with our team as we continue to enhance our sustainability efforts and make it easier for our guests to contribute. It was our absolute pleasure to have you with us, and we sincerely hope to welcome you and your loved ones back to Pullman Maldives Maamutaa for another truly memorable island escape. 🌴💙 Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. W., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your feedback with us, and for being a valued ALL Accor Gold member. We truly appreciate your loyalty and are grateful for the opportunity to address your concerns. We are pleased to know that Arun made a positive impression during your stay. We will be sure to share your kind mention with him and the team. At the same time, we sincerely apologize for the disappointments you experienced. We understand your concern regarding the cheese platter and the limited availability of avocado, and we regret that these aspects did not meet your expectations. We have also noted your feedback regarding the broken blender at Sunset Bar and the need for a suitable backup to avoid service disruptions. Most importantly, we are sorry to hear about your interaction with one of our reception colleagues. This is certainly not the level of warmth and hospitality we strive to provide, and your feedback will be addressed with the team. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience that reflects the standards we aim to deliver. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. S., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your wonderful feedback and for being a valued ALL Accor Classic member. We are delighted to know that you enjoyed our first-class accommodation, excellent cuisine, seamless airport arrangements, and, above all, the exceptional hospitality of our Heartists. It is particularly rewarding to hear that every member of our team contributed positively to your experience. Your generous recognition is a wonderful encouragement to everyone at Pullman Maldives Maamutaa. We also sincerely appreciate your feedback regarding the limited daytime and evening entertainment and the quieter atmosphere at our bars. While our tranquil island setting is cherished by many of our guests, we understand that you were looking for a livelier experience and will certainly share your comments with our Entertainment and F&B teams as we continue to enhance our offerings. Thank you once again for choosing Pullman Maldives Maamutaa. We hope to have the pleasure of welcoming you back to our little slice of paradise for another exceptional stay. Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Ms. H., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing your wonderful feedback and for being a valued ALL Accor Classic member. We are delighted to know that you enjoyed the food, service, facilities, and beautiful location of our little slice of paradise. It is especially heartwarming to hear your kind words about Shanti. We will certainly share your appreciation with her, as recognition such as yours means a great deal to our team. We look forward to welcoming you back for another amazing island escape. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. D., Warm greetings from Pullman Maldives Maamutaa! Thank you for your wonderful feedback and for your kind words about Pullman Maldives. We are delighted to know that you enjoyed the resort, your villa, our All-Inclusive experience, and especially the attentive service from Elma and Nimo. We will be sure to share your appreciation with them. It is also a pleasure to welcome you as a valued ALL Accor Gold member, and we sincerely thank you for choosing to stay with us. We are particularly grateful for your support of our sustainability efforts through the Skip the Clean initiative. Thank you for choosing to save water while also contributing towards a greener planet through your stay with us. Your thoughtful choice truly makes a difference. We look forward to welcoming you back to Pullman Maldives for another exceptional experience. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. L., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing such wonderful feedback with us. We are delighted to know that we exceeded your expectations and that you enjoyed the beautiful surroundings, outstanding cuisine, and attentive service throughout your stay. It is especially heartening to hear your kind words about our team and the care extended to you. We will be delighted to share your special appreciation with Nawaz, whose warm welcome and genuine hospitality clearly made your dining experiences even more memorable. As a valued ALL Accor Gold member, we sincerely appreciate your continued loyalty and are grateful that you chose to spend your time with us. We look forward to welcoming you back to your island home for another exceptional experience. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mrs. O., Warm greetings from Pullman Maldives Maamutaa! Thank you for sharing such a wonderful and detailed account of your recent stay with us. We are delighted to know that you and Mr. Agnew had a truly relaxing experience and that Pullman Maldives provided the perfect setting to unwind and enjoy the beauty of our island paradise. It is especially pleasing to hear that your arrival experience, including the early check-in and in-villa registration, made such a positive difference after your overnight journey from Melbourne. We are also glad that you enjoyed our culinary offerings, spectacular sunsets, and the warm and attentive service from our team. Mr. Agnew's birthday celebrations sound particularly special, and we are thrilled that Aiym and our Front Office team went the extra mile to make the occasion memorable, followed by the wonderful celebration at Souq Oven. We will certainly share your appreciation with Aiym and the team. Moments like these are exactly what make celebrations at Pullman Maldives so meaningful. Thank you also for your constructive feedback regarding snorkeling. We are pleased that you eventually discovered some of the best spots, but we understand that clearer guidance regarding tides, locations, distances, and the most suitable areas would have enhanced your experience. Your suggestion is well noted, and we will look at how our team can provide more comprehensive snorkeling orientation to help guests make the most of our beautiful house reef. We are equally happy to hear that you enjoyed the sunset fishing experience and even managed to catch a fish—certainly a memorable holiday achievement! Regarding your departure, we completely understand the disappointment of leaving the island earlier than expected, especially when you were enjoying your time with us so much. While transfer schedules are influenced by flight and operational arrangements, we are glad that the lounge and refreshments helped make the waiting time more comfortable. We also appreciate your kind comments regarding the information provided before arrival through Luxury Escapes. Your suggestion about receiving restaurant and activity schedules, particularly sunset fishing, earlier is valuable, and we will share this with the relevant team as we continuously look for ways to make the pre-arrival journey even smoother. Most importantly, we are delighted that you came to Pullman Maldives to relax and unwind and left with an unforgettable holiday filled with beautiful memories. Thank you for recognizing the smiles, warmth, and efforts of our team. It was our pleasure to host you, and we sincerely hope to welcome you and Mr. Agnew back to Maamutaa for another unforgettable island escape. Warmest regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. B., Warm greetings from Pullman Maldives Maamutaa! Thank you so much for sharing your wonderful feedback with us. It is truly heartwarming to know that you and your family had an amazing stay and enjoyed the beauty of our island. Knowing that you would love to return next year is the greatest compliment we could receive! We are especially delighted to hear your kind mention of Arun. We will certainly share your appreciation with him, as recognition from our guests is always a wonderful encouragement for our team. Thank you once again for choosing Pullman Maldives Maamutaa. We look forward to welcoming you and your family back next year for another memorable island escape! Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Mr. Faris, Greetings! Thank you for taking the time to share your detailed and candid feedback, and for your continued loyalty as an ALL Accor Gold member. We are pleased to know that you enjoyed the exceptional villa design, comfortable stay, friendly service, food, and diving experience. At the same time, we sincerely regret that the condition of the property and your perception of the changes to our All-Inclusive offering have impacted your overall experience. Please be assured that your feedback is well noted and will be shared with our management team for review and further consideration. We are also placing strong focus on the upkeep and condition of the resort, with preventive and timely maintenance measures in place to ensure that our facilities are maintained to the standards our guests expect. We truly value your observations and appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide an experience that better reflects the premium standards you have come to expect from Pullman Maldives Maamutaa. Regards Vikas Mishra Assistant Front Office Manager

Dear Ms. K., Warm greetings from Pullman Maldives Maamutaa! Thank you for taking the time to share such detailed and candid feedback following your stay with us. First and foremost, please accept our sincere apologies that several aspects of your experience did not meet the expectations you had when choosing Pullman Maldives. As a valued ALL Accor Classic member, we truly appreciate your loyalty and the trust you place in our brand. We are particularly sorry to learn that the yoga, meditation, and sound healing experiences were not available during your stay. We fully understand that these activities formed an important part of your decision to visit us, and we regret the disappointment this caused. Your comments regarding the stretch class have also been noted and will be addressed with our Wellness team to ensure that activities are delivered by appropriately trained and confident colleagues. We also acknowledge your concerns regarding the All-Inclusive dining arrangements. We understand your perspective, particularly regarding the arrival and departure-day meal options and appreciate that this may not have felt aligned with your expectations of an all-inclusive holiday. While our package has specific inclusions and operational guidelines, we recognize the importance of communicating these clearly and, wherever possible, finding a solution that feels welcoming and hospitable. Your comments regarding the Island Host experience are equally important. Personalization should go beyond arranging reservations—it should involve listening, remembering preferences, meaningful follow-up, and genuine engagement throughout the stay. We are sorry that this was not reflected in your experience, and your feedback will be shared with the relevant leadership team for coaching and improvement. On a much more positive note, we are delighted that our culinary offering, wines, and especially our restaurant colleagues were highlights of your stay. Your special appreciation for Nisha, Zin, Hakeem, and the wider service team will be shared with them personally. Recognition such as yours means a great deal to our colleagues and reinforces the difference that genuine care and service can make. We have also noted your concerns regarding waste washing ashore, music levels around The Hub, and the housekeeping communication. These are valuable observations, particularly as they affect the overall tranquility and guest experience. We will share them with the respective departments so that appropriate corrective actions can be considered. Thank you once again for your honest feedback and for recognizing the efforts of our teams despite the areas where we fell short. We sincerely hope you will give us another opportunity to restore your confidence in Pullman Maldives and to provide you with the personalized, relaxing, and genuinely hospitable experience that you deserve. Warm regards, Manashi Priya Borah Guest Experience Manager

Dear Teresa, Greetings ! Thank you sincerely for such a wonderful and heartfelt review. We are absolutely delighted to know that your stay at Pullman Maldives Maamutaa was everything you hoped for and more. It is especially gratifying to hear that you felt cared for from the moment you arrived at the airport and that the warmth and friendliness of our entire team, from management to our gardeners, made your experience truly special. We are also thrilled that you enjoyed the exceptional dining experiences, the variety of our buffet, and the comfort and cleanliness of your Ocean Villa. Your kind words about Shanti are particularly appreciated. We will be delighted to share your recognition with her, as knowing that her warm and genuine hospitality made a difference means a great deal to us. Thank you for recommending us and for saying you would return “in a heartbeat.” It would be our absolute pleasure to welcome you back to your island home and create many more unforgettable memories with us. Warmest regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives Maamutaa

Dear Charlotte, Greetings! Thank you so much for your wonderful feedback and for rating your experience as “Perfect”! We are delighted to know that you had such an enjoyable stay with us and that our team made your holiday truly memorable. It is wonderful to hear that you loved your room and appreciated the care and attention with which it was maintained. As a valued ALL Accor Gold Member, your recognition means even more to us. We are especially grateful for your kind words about Ahmed and Iris. We will certainly share your appreciation with them. Iris will be particularly pleased to know that her diligence, helpfulness, and respectful approach contributed so positively to your stay. Thank you once again for choosing Pullman Maldives Maamutaa. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back for another exceptional island escape. Warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives Maamutaa

Dear Mrs. C., Greetings ! Thank you very much for sharing such wonderful feedback with us. We are delighted to know that you appreciated the attention to detail, the cleanliness of your villa, our beautiful surroundings, and especially the warm hospitality of our team. It is also wonderful to hear that we could make your husband’s birthday celebration truly special, and that you enjoyed the incredible marine life right outside your villa. Please accept our sincere apologies for the inconvenience caused by the music around the pool. The music is generally part of our scheduled activities and is intended to enhance the atmosphere and engagement in the area; however, we fully understand that it may not always be conducive to guests seeking a peaceful and relaxing time. Your feedback is very well noted and will certainly be shared with our team as we continue to balance the vibrancy of our activities with the tranquillity our guests seek during their holiday. Thank you once again for choosing to stay with us. It was a pleasure having you here, and we hope to welcome you back for another memorable and relaxing escape in the future. Regards Vikas Mishra Assistant Front Office Manager

Dear Maria C. P. R., Greetings ! Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you enjoyed our beautiful location, as well as the food and beverages across the resort. We sincerely appreciate you highlighting the concerns regarding the villa utensils and housekeeping. We regret that this was not as clear or consistent as it should have been, and we will certainly reinforce the daily checks with our team to ensure everything is properly cleaned, refreshed, and replenished. We also understand your feedback regarding buggy availability. Even during quieter periods, we aim to provide seamless transportation around the island, and your comments will be shared with the relevant team to improve the experience. Your suggestion regarding snorkelling awareness is particularly valuable. Protecting our beautiful marine environment is a shared responsibility, and we agree that guests should receive clearer guidance at the time of check-in on responsible snorkelling and the importance of never standing on or touching the corals. We are also grateful for your feedback regarding Mélange and your suggestion about including fresh coconut within the all-inclusive offering. While the current package inclusions are structured accordingly, we truly value your perspective and will share this suggestion with our Food & Beverage team for consideration. Thank you once again for helping us identify areas where we can do better. We hope to have the pleasure of welcoming you back to Pullman Maldives Maamutaa for an even more seamless and memorable island escape. Warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives Maamutaa

Dear Mersul, Greetings! Thank you for your wonderful feedback! We are delighted to know that you had the best time of your lives with us and that Pullman Maldives exceeded your expectations. It is especially heartwarming to hear your appreciation for Elma and Narra. We will be sure to share your kind words with them. We are also thrilled that you enjoyed your experiences at Mélange, Sol Rising and Souq. It was a pleasure having you with us, and we look forward to welcoming you back to paradise for another unforgettable stay! Regards Vikas Mishra Assistant Front Office Manager

Dear Mr. B., Greetings ! Thank you for your fantastic review! We are delighted to know that your five nights at Pullman Maldives were nothing short of paradise, and that you enjoyed our service, food, snorkelling and the seamless All-Inclusive experience. We are especially pleased to hear your appreciation for Moin at The Hub. Your kind recognition will mean a lot to him and the entire team. It was our pleasure to host you, and we look forward to welcoming you back to paradise for another unforgettable stay! Regards Vikas Mishra Assistant Front Office Manager

Dear Julia, Greetings! Thank you for returning to Pullman Maldives Maamutaa and for sharing such wonderful feedback. It is truly heartwarming to know that your second stay was as memorable as your first, and that you enjoyed our food, villas, house reef, diving, and personalized hospitality. We are especially delighted to hear that Hassan and Kayla contributed to making your stay special. We will be sure to share your kind appreciation with them. Thank you once again for your continued trust and recommendation. We look forward to welcoming you back for another unforgettable island escape, hopefully with plenty of sunshine and calm seas! Warm regards, Vikas Mishra Assistant Front Office Manager