Pullman Maldives Maamutaa, All-Inclusive Resort 5 stars

Dear Ms. B., Greetings! Thank you for taking the time to share such thoughtful feedback following your recent stay with us. We truly appreciate your kind comments and are delighted to know that you enjoyed your overall experience, especially the comfort, size, and location of your accommodation. It is also wonderful to hear your special mention of Chef Videsh. We will certainly share your compliments with him, and we are glad to know that it was a memorable and delicious experience for you. Thank you as well for highlighting the areas where we can improve. We appreciate your feedback regarding the check-in experience and understand your comments about it feeling a little rushed. Additionally, we acknowledge your remarks about the Wi-Fi connectivity and the inconvenience of having to log in repeatedly. Please be assured that we are reviewing both of these areas with our team as we continuously work to enhance the guest experience. We would also like to sincerely thank you for your loyalty as a valued Accor Classic member. Your continued support means a great deal to us. It was a pleasure having you stay with us, and we look forward to welcoming you back to the resort again soon for another relaxing and enjoyable visit. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Mr. A., Greetings! Thank you very much for choosing Pullman Maldives Maamutaa once again for your recent 7-night stay with us. It is always a pleasure to welcome returning guests, and we are especially grateful for your continued loyalty as a valued Accor Gold member. Your trust in us truly means a great deal to our entire team. We are delighted to know that you had a great trip overall, and we sincerely appreciate the positive feedback you shared. A special thank you for recognizing Videsh and Subrata—they were absolutely thrilled to receive your mention. Hearing their names from our guests is incredibly motivating for them and for the entire team, and we will be sure to pass along your kind words. We also appreciate you taking the time to share areas where you felt improvements could be made. Your feedback is extremely valuable to us as we continually strive to enhance our guest experience. Regarding the Aqua Villa, these accommodations are part of an exclusive category and are typically offered with an additional supplement. That said, we certainly recognize the loyalty of our repeat guests, and we always do our best to extend preferential or discounted rates whenever possible. With regard to The Hub, our dining concept is designed so that guests enjoy their meals in the outlet where the order is placed, allowing us to provide the best service and dining experience within each restaurant environment. We appreciate your comments on this and understand that the concept may have caused some confusion during your stay. All of our outlets operate with a specific number of seats to ensure quality service and maintain the intimate dining experience the restaurant is known for. We truly appreciate how much you enjoy this venue and regret that you were unable to secure more reservations during your stay. Regarding your comments on Souq Oven, the menu has been updated following requests and recommendations from many guests. However, we fully understand that it may not have aligned with your personal palate. Please be assured that your feedback has been shared with our Food & Beverage and Culinary Managers so that they can continue reviewing and refining the offerings for all our guests. Lastly, thank you for also highlighting your observations regarding the service experience in some outlets. We take such feedback seriously and will review this internally to ensure our team consistently delivers the warm and welcoming service that we are known for. Once again, thank you for choosing to stay with us again and for taking the time to share your detailed feedback. It was truly a pleasure hosting you, and we sincerely look forward to welcoming you back to Pullman Maldives Maamutaa in the near future. Best Regards, Manashi Borah Guest Experience Manager PULLMAN MALDIVES MAAMUTAA

Dear Connor, Greetings! Thank you very much for sharing your valuable feedback with us. We are delighted to know that you enjoyed our facilities and dining options, and that Phat Chameleon stood out as the best dinner experience during your stay. Your kind words truly mean a lot to us. We sincerely appreciate your suggestion regarding increased booking availability at Phat Chameleon. As seating is limited and demand is often high, reservations can fill up quickly; however, we are continuously reviewing ways to improve accessibility and enhance our guests’ dining experience. Please accept our heartfelt apologies for the confusion regarding your late check-out and the disturbance early on your final morning. This certainly does not reflect the seamless service we aim to provide. We understand how important a peaceful departure is, and we regret any inconvenience caused. Your feedback has been shared with the team to ensure better communication and coordination moving forward. Thank you once again for your constructive comments. We truly hope to have the opportunity to welcome you back for an even more flawless stay in the future. Regards Guest Experience Team

Dear Laurent , Greetings! Thank you very much for sharing your wonderful feedback following your stay at Pullman Maldives Maamutaa. We are delighted to know that you had a great experience and that our friendly and professional team, along with our beautiful island setting, made your stay memorable. Your kind words truly mean a lot to us and serve as great motivation for our entire team. We look forward to welcoming you back for another exceptional stay in the near future. Regards Guest Experience Team

Dear Mr. B., Greetings! Thank you for sharing your feedback with us. We are truly pleased to know that you found the rooms great; however, we sincerely regret that your dining experience did not fully meet your expectations. Please allow us to clarify that restaurant reservations are managed according to the seating capacity and cover size of each outlet. Due to high demand at times, we may unfortunately be unable to accommodate all preferred timings or requests. Nevertheless, our team always strives to do their very best to accommodate our guests whenever possible. We also regret that the variety and all-inclusive offerings did not meet your expectations. Your comments regarding menu options and dining availability are well noted and will be shared with our culinary and management teams for review and improvement. Your feedback is valuable to us, and we genuinely hope you may reconsider visiting us again in the future, giving us another opportunity to provide you with a more satisfying experience. Regards Guest Experience Team