Pullman Maldives Maamutaa, All-Inclusive Resort 5 stars

Dear Sally, Greetings! Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Pullman Maldives Maamutaa. We are truly delighted to read how much you enjoyed your Overwater Sunset Pool Villa and its generous space, thoughtful design, and breathtaking marine life views. It is wonderful to know that spotting turtles, rays, reef tip sharks, and tropical fish—both from the deck and through the glass floor—made your stay even more memorable. We’re especially pleased that you found our amenities, bathroom, and dressing areas to be of five-star standards, and that our island buggies made moving around the resort comfortable and convenient. Your kind words about breakfast at Sol Rising, as well as the quality and variety of cuisine across our dining venues, are greatly appreciated. We’re glad the French patisserie desserts and sunset canapés at the bar left such a positive impression. Thank you as well for sharing your balanced feedback regarding the buffet ambience, cuisine preferences, and snorkeling conditions. Your observations about sea grass, currents, and reef access are very valuable and help future guests plan their experiences more comfortably. We are delighted, however, that snorkeling along the house reef drop-off rewarded you with beautiful coral gardens and abundant marine life. We also appreciate your understanding regarding the domestic flight schedules with Maldivian Airlines, and we’re grateful for your recognition that this is beyond the resort’s control. Most importantly, thank you for your heartfelt praise of our team. Your special mention of Executive Chef Videsh and Hakeem from Mélange will certainly be shared with them—they will be truly proud to know they made such a meaningful impact on your stay. It was a pleasure having you with us, and we sincerely hope to welcome you back for another relaxing and memorable escape to our island paradise. Warm regards, Vikas Mishra Assistant Front Office Manager

Dear Mr. C., Greetings! Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate both your positive comments and your constructive observations, as they help us to continually review and improve our guest experience. We are pleased to learn that you enjoyed the variety and quality of our dining offerings, as well as the friendliness and professionalism of our culinary team. Your kind words about the buggies and Wi-Fi coverage are also much appreciated. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the inconsistencies you experienced in restaurant service, entertainment offerings, dress code standards, and the lack of management interaction during your stay. Your feedback has been shared with the relevant department heads, as these points are taken very seriously and will be addressed through further training and internal reviews. We are also very sorry for the disappointment caused by the Golf Simulator being unavailable, particularly during rainy days. We fully understand how this would have impacted your experience, and we regret that this facility was not operational at the time of your stay. With regard to your departure arrangements in Malé, we would like to kindly clarify that the daytime accommodation provided after your resort check-out was not arranged by Pullman Maldives Maamutaa. Due to flight connection limitations, this arrangement was organized directly by Maldivian Airlines, as they were unable to accommodate a more suitable same-day connection for your onward journey. Nevertheless, we completely understand how distressing this experience must have been, especially following a stay at a five-star resort, and we are truly sorry for the unpleasant impression it left at the end of your holiday. We deeply regret that your stay concluded on a disappointing note and did not fully reflect the high standards we strive to uphold. Your comments have been carefully noted, and we thank you once again for bringing them to our attention. We sincerely hope that, despite these shortcomings, you will remember the positive moments of your stay, and we would be grateful for the opportunity to welcome you back in the future and restore your confidence in us. Warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives Maamutaa

Dear Mr. M., Greetings! Thank you very much for sharing such wonderful feedback. We are truly delighted to know that you had an outstanding stay with us and that you enjoyed the location, the cuisine, and your Ocean Pool Villa. Knowing that everything was perfect for such a meaningful occasion makes it even more special for our team. It was an absolute pleasure to be part of the celebration of your 25th wedding anniversary, and we are honored that you chose to spend this milestone with us. Your kind words are a great motivation for our team to continue creating memorable experiences for our guests. We sincerely hope to welcome you back again for many more unforgettable moments in the future. Warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maldives Maamutaa

Dear Dennis D., Warm greetings. Thank you for taking the time to share your detailed feedback with us. Please accept our sincere and heartfelt apologies for the unpleasant experiences you encountered during what should have been a very special and memorable honeymoon stay. We deeply regret the inconvenience and disappointment caused. We are truly sorry to learn about the cleanliness concerns in your initial villa, the delay in buggy service that resulted in missing your scheduled excursion, and most importantly, the issue you faced with the in-villa breakfast. While we consistently serve the same fresh produce across our restaurants and have not received similar feedback previously, this does not diminish the seriousness of your experience. We fully understand your concern, especially given the circumstances, and we sincerely apologize for the distress this caused. Please be assured that your feedback has been shared with the respective departmental heads and will be thoroughly reviewed internally. We are taking this matter very seriously to ensure corrective measures are reinforced and that such lapses do not recur in the future. We regret that our recovery efforts during your stay did not meet your expectations, and for that, we are truly apologetic. Your experience is not reflective of the standards we strive to uphold. We would be grateful for the opportunity to restore your faith in us and to serve you better in the future. Should you choose to give us another chance, we would be committed to ensuring a seamless, comfortable, and memorable stay. Thank you once again for bringing these matters to our attention. We sincerely hope to welcome you back under much improved circumstances. Warm regards, Vikas Mishra Assistant Front Office Manager Pullman Maamutaa Resort Maldives

Dear Vickie, Warm greetings from us. Thank you very much for sharing your wonderful feedback following your stay with us. We are truly delighted to know that you had an absolutely brilliant experience and that your five nights felt far too short — which we take as the highest compliment. It is heartening to read your kind words about our generous offerings, the warmth and attentiveness of our team, and the seamless meet-and-greet experience to and from Malé Airport. Your appreciation will certainly be shared with the entire team, who take great pride in creating memorable journeys for our guests. We sincerely hope to have the pleasure of welcoming you back again very soon, for a longer and equally exceptional stay. Warm regards, Vikas Mishra Assistant Front Office Manager