Pullman Maldives All-Inclusive Resort Hotel 5 stars

IT WAS AMAZING EXPERIENCE AT PULLMAN,VERY GOOD HOSPITALITY,AMAZING VARIETY OF CUISINES,DELICIOUS FOOD,VERY COURTEOUS STAFF, DEFINATELY WILL VISIT AGAIN.THANKS PULLMAN FOR SUCH A GOOD HOSPITALITY.

Great all inclusive hotel. Please have few russian speaking staff because not everyone speaks english

We had a really enjoyable stay at Pullman Maldives, combined with excellent food and luxurious villa. Great place to take the opportunity to relax and reset.

Excellent staff. Beautiful island. Delicious food. Great diving. FABULOUS|!

a dream holiday - everything was perfect, the resort was luxurious, the service exceptional and food simply delicious and spoilt for choice.

Hospitality was out of the world, best in the globe... SPA services need to improve

As a luxury all -inclusive experience, this was second to none, overall. The level of detail, consideration and planning of the guest experience was impressive. From the welcome hospitality on arrival, to the transit breakfast packages on departure, the guest is put at the centre of service planning, and it shows. The personal concierge service provided by Eaman was a welcome addition, even if it didn't always go to plan; his warm demeanour and positive attitude was unwavering. This makes the next part of my assessment even more disappointing, as the experience was so close to being 100% positive. Unfortunately not all staff possessed Eaman's communicative attitude and approach to equality of service. On a number of occasions, and at some point most days, my husband and I experienced blatant sexism/misogynistic behaviour. Certain staff would ignore me completely and solely address my husband, even when I had made a request or asked a direct question. My husband would be asked about our order for food/drinks and often asked to taste the wine, despite the fact that it was me who had requested a particular wine. It was always assumed my husband was the one interested in the various activities available such as diving, fitness, watersports etc, when it was me wishing to partake in things. The event that really astounded me was when a senior figure in housekeeping came purposefully to our villa when we were sat outside it to enquire if 'he' was happy with everything, what 'he' thought about the level of service, and was there anything else 'he' required. I was completely ignored. You address 'cultural sensitivity' in your resort guide and give direct instruction about how to behave when visiting inhabited islands etc. Well 'cultural sensitivity' cuts both ways, moreover, equality doesn't require sensitivity, it is a basic human right. You are either an international resort or you're not. Had I have been made aware that this behaviour was what I would expect here, I would not have agreed to stay. There is a great deal of education required among the staff at all levels in order to ensure consistent delivery of an equality based service. Whilst I understand the diversity of backgrounds and levels of education of the many staff involved in running a resort of this nature, and whilst I also accept that their individual experience of equality will be very different to mine, it is imperative that the guest never feels discriminated against nor compromised in any way. I have to say the entire world has got a long road to travel in terms of achieving equality, however I don't expect to be reminded of this daily on such a fundamental level, when I'm on a luxury holiday. In terms of other, more practical feedback, I have a couple of small suggestions that would have enhanced my experience a little; a) to have been provided flip flops as opposed to slippers in the villa, these would have been very useful and b) to have a chart provided in the villa of the marine life you are likely to spot in the location. To summarise, overall my husband and I enjoyed our experience immensely and took advantage of everything available to us. The food was fabulous, the facilities were excellent, the activities plentiful, and all in a simply stunning location. Our holiday was however marred by the inconsistencies and compromised service delivery as a result of sexism and lack of education around this subject.

We had a great stay and were well looked after by the staff.

Beautiful stay Food was amazing especially the breakfast,rooms are beautifully decorated,mini bar is perfect! Although I did not like that I saw plastic packets on the tree by the overwater villas I informed the people about it but no one removed it and it is sad as it harms the sea life ,even though I know it comes from other islands. Also I did not find any social distancing in the seating in any of the restaurants and that made me feel very uncomfortable !!!!! Also I did not like that there was no availability on snorkelling even though I booked the day we arrived they placed me for Wednesday and Wednesday they cancelled due to weather and then they could not accommodate me for Thursday and put me on for Friday,however Friday I booked my own guided snorkelling tour so did not get a chance to experience the in house reef even though I was there for a week which was disappointing. Also waiting in the hot sun with a baby for a golf cart was also a bit annoying Overall beautiful experience ! They should have a snorkelling boat going out twice to accommodate for all guests

We were on our honeymoon....and expected to have an awesome experience. However, we were absolutely in awe of the incredible service that we received, the warm and friendly hospitality and the amazing setting.

This was by far one of our best holidays we ever had. We spent 5 days (29.12.2020 - 03.01.2021) in the resort in the overwater villa with pool (villa number 522). From the greeting at the airport until our departure in Mila everything was perfect and staff took care of us at all occasions making our holiday unforgettable! Villas are amazing, food was outstanding, island was beautiful, sea life was amazing, staff was exceptionally welcoming, helpful and polite. Staff made us feel like home and was always there to help. And all the small details make difference - the drivers will switch off the lights in the evening so they don't blind us, the gardeners will stop cutting the bushes until we pass, everyone will say "good morning" or "good afternoon". Staff was simply amazing! Food was very tasty and very well presented and always fresh. Only the service in the a-la-carte restaurants was extremely slow and we regret that we didn't dine every time in Melange. On the day of departure, we were allowed to check out late which was very helpful as we had a baby. Late check out allowed us also to fully enjoy our holiday and we really appreciated this. Thank you! Overall, staff is one of the most important assets of one resort. We visited the Heritance Maldives just before our arrival at Pullman and even if the resort was really great, we won't be going back there again only because our designated butler did a poor job. In Pullman, we had to interact with staff at the airport, in the lounge, at the reception, at the restaurants, at the bars, on the beach, during our transfers with the buggy and at many many occasions - without exception, the staff treated us with great respect and politeness at ALL occasions WITHOUT exceptions! Please do keep on taking care of your staff as they are doing great job! Specifically the following people did everything possible to make our stay great and were always there when we needed them - Eaman (reception), Esther (reception), Junaid (driver , reception), Sam Ash, Shaamach, Nyomij (exec chef who always took care of our baby's food), KK, Easter and Sheila (snorkelling). These are only some of the names we managed to remember, but there were many many more people who really left a huge positive impression in us. Resort is new but very well set and organised. Everything was excellent and we already look forward to coming back to visit Pullman Maamutaa. Recommendations: - A La Carte service speed needs improvement; we were eating at the Phat Cameleon, Sunrise Sol and Souq Oven at least on 7 occasions and apart for once the service took ages. On our last night on the 2nd January - our set menu took 2 hours and 45 minutes until we were served the dessert - New Year evening - dinner was great, however there was a very limited entertainment and the greeting of the New Year was rather poor. People were expecting to be entertained until the end and most of us were waiting for the fireworks. Instead there were only 2 local dances and just a fire and light display which led to pretty much everyone going to bed as soon as midnight hit. Dinner finished at around 10pm and staff started cleaning the tables which pretty much made most of the people feel kicked out and pushed to go home early. We would have preferred if food was available till midnight and if staff doesn't start cleaning and collecting the decorations and tables before midnight. Fireworks are must - we saw some other islands having some great fireworks displays but Pullman has decided to probably save on costs - Nanny service - one of the reasons to choose the resort was the free nanny service. However, we understood that this has been scrapped due to Covid as staff cannot has physical contact with guests. The kids club, however, was open - we went there and we saw clearly that there is a physical contact with kids (when working with kids, physical contact is inevitable). Therefore, it looked bit strange that for children below 1 year a nanny service cannot be provided but for kids above 4 - there is a kids day care provided. This led to a rather huge disruption of our holiday as me an my wife couldn't do activities together. We requested on multiple occasions to check if someone can look after our baby but we always got the same response Thank you once again for this great experience and we look forward to coming back in the coming months! Kind regards, Tihomir, Dinara and baby Mark D.

We had an absolutely lovely stay in the Maldives. The hotel facilities were lovely, the activities were great and the food was amazing. The staff and resort also went out of their way to make it COVID safe and we felt very well looked after. The room was beautiful and the island was very well laid out so that you could visit the busier parts but also escape. A few minor points that may or may not be due to the pandemic, but we felt there should have been a turn down service of an evening, the Spa was booked out, one of the restaurants was hard to get into and we felt the room was a little "cold" with a very sleek and stylish finish but it lacked a bit of Maldives vibe. All in all, we loved it and are looking to book again!

I went here for honeymoon and it was definitely a nice experience. The resort as a whole is nice and the all inclusive package is great. The food and the atmosphere of the island is also very nice. As we went here during COVID (Dec 2020) and it was almost Christmas, I was told that the occupancy rate is about 60-70%. In general the place doesn't feel too crowded since the island is pretty big. However, there are times when you can feel it to be a bit crowded (especially during breakfast or dinner time when there are many kids present). This can be a negative if you are looking for a more quiet stay; however, it is not that bothersome for us. Looking at it another way though, I can see this resort as a great destination for family travelling with kids since the island itself is quite big and you can have a lot of things to do too. Additionally, after staying at another resort where I have to transfer using seaplane, the transfer process of getting to the island here by using the local plane + ferry will make it easier for family with kids.

We had an incredible time at the island, especially with such a beautiful island. It is fascinating to walk around and see different types of marine life at your doorstep and around. We saw stingrays, sharks, turtles, groupers and different types of marine fish. The resort's food is also very good with different options so you don't get bored of it. The team dedicated to your service is awesome. Everyone including front desk, housekeeping, waiters and the Yoga instructor were truly engaged and dedicated to making the experience pleasurable and memorable. Above all, the island is impeccable and interesting with new things one discovers every time one takes a walk through. The beach is also super awesome and the marine life quite rich. The dive center is quite good too where I saw more turtles than I have ever seen in my life on a dive. Snacks and beverages in your villa are replenished twice a day, which is awesome. Pullman's Maamutaa is incredible. I highly recommend it for anyone who finds it within their price range. The only comment I would have is I wish my arrival flight was better coordinated with me so that I would not have spent more than 6 hours in Male's airport waiting for the connecting flight to Kadhdhoo Airport. That was not pleasant at all, but quickly made up for when we arrived and started our experience at the island.

Loved the place..Great new property with a fantastic all inclusive plan..Absolutely lived our ocean pool villa, service was outstanding and everything else was brilliant .The only negative is the transfer which will waste a day so if you come for a longer duration then it’s definitely worth it..Kudos to Salauddin, Subrata, Balbeer....Indian section.Pravesh , Bhupinder all were outstanding and their care and concern for our needs for exemplary..I would recommend this hotel to everyone just for their hospitality..