Mama Shelter Lyon

Mama Shelter Lyon 2 stars

Customer review rating (ALL Rating) 4.4/5 1,364 reviews

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Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • DJ sets & lives

  • Meeting rooms that can be made private

  • 5-star bedding

Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

GPS:45.746886, 4.844683

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mama Restaurant Lyon

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,364 reviews

TripAdvisor Rating  4.5/5  1,766 reviews

Mixed Review

Customer review rating 3.0/5

Aloha Business - Confirmed reviews ALL

This is my third stay at Mama Shelter, Lyon. This stay was the least pleasant. Staff at check-in, and check out were great, no issues, everyone always nice. Breakfast at the restaurant is quite nice. Staff at the restaurant for breakfast and dinner was sometimes overly enthusiastic, but mostly disinterested. It seemed to be a real hassle to request coffee, for example. One bright spot was Elisa, who was genuine and efficient, as well as kind and nice!! Rooms were generally clean, and they are quiet when the restaurant doesn’t have a DJ. Some of the towels replaced were soiled, that was not so great. And not sure why more soap could not be left in the room. Finally, I feel this hotel lacks authenticity. They are trying so hard to be cool and current, that they end up coming across as fake and uncaring (not Elisa). I would NOT recommend this hotel for the price I paid. Our corporate rate was not honored - I don’t know the conditions for the corporate rate, but we paid almost double that. Not worth it.

Cool

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Cool 😅

Coucou Marie-Laetitia ! Quel plaisir de recevoir un tel retour d’expérience comme le vôtre ! Merci de votre gentillesse, du temps que vous nous avez consacré et d’avoir célébré avec nous l’art de vivre à la Lyonnaise, toujours dans l’esprit chaleureux et déjanté de Mama. Toute la Team est ravie de vous avoir reçu dans notre Mama de Lyon et espère vous revoir très prochainement pour continuer l’aventure ensemble 😉 Mama Loves You !

Low support from hotel members

Customer review rating 1.5/5

Ahmed Y. Business - Confirmed reviews ALL

I am a little disppointed by the support given by the hotel members. I had intially booked 5 days from monday to Friday. As I decided on suday to arriver earlier I contacted the hotel . The team was not supportive and ask me to do an additionnal reservation by internet. The follow up was not ensured and I had to ask 3 times to have the save room between reservation , especially that I was living my room at 7 am on monday....and it would have been difficult to change or move my stuff. No indication also about prices differences of the differents rooms...

Dear Mr Y., Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mama Loves You

Top top

Customer review rating 5.0/5

Ben Business - Confirmed reviews ALL

Au top !

Bonjour , Nous vous remercions pour l'avis et les commentaires . Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir très vite dans notre Mama . Très belle journée à vous

good stay

Customer review rating 4.0/5

Djib Business - Confirmed reviews ALL

check in fast staff nice atmosphere fine restaurant good room clean but need some usb3 charger for client it equipment

Dear Djbril , We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mama Loves You

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Other web-users rate our hotel

  • 268 reviews 8.6/10 Location
  • 608 reviews 7.3/10 Room
  • 822 reviews 9.2/10 Service
  • 472 reviews 7.6/10 Food
  • 451 reviews 8.9/10 Vibe
  • 321 reviews 9/10 Breakfast
  • 299 reviews 6.6/10 Comfort
  • 203 reviews 8/10 Amenities

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