The Park Lane Hong Kong - A Pullman Hotel

Staff are friendly especially Hannah who helped us check in/out.

This is our second stay here in park lane. We still enjoy the friendly atmosphere here. Room was relatively used compared to the one we stayed last time, but the view from the window compensated for it!

Staff were friendly and some minor problem was solved quickly. The room was clean, comfortable.

The hotel is well located. Staffs were all nice and friendly.

Better to provide more utilities and playroom / games in future

Overall, the stay is comfortable and food is delicious. Check in and check out were helpful. We had a quiet relax night. Thank you. However, please improve room cleaning, as the red chair and the fridge are dirty, with dust and black dirt. And staff did not tell us clearly about check in details and double confirm stay package in details over the phone or in email.

friendly and helpful staff

The staff is very friendly and helpful. The room is nice and comfortable.

The stay was quite good. The staff are very polite and helpful, while the in-room dining is surprisingly good. The only thing that i think could improve is that the room looks abit old.

Overall service are very good, I received a very warm greeting from staffs The food quality is good The rooms are clean and tidy However, the seafood provided in my dinner can be treated more carefully. Also, I hope the breakfast in the morning can hold more choices, for example, yogurt and skim milk.

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

We often return to the same hotel for a relaxing break every now and then, especially if it is a convenient place where we can get to most things easily.  PARK LANE HK @Causeway Bay is a great choice in that regard. The staycation does have a specific attraction with its complimentary class from a wide range of choices including Cocktail, Tarot, Yoga, Art Jamming, Fitness, Dessert making, Cooking and even Photography.  A refreshing new idea to enrich your other interest during the relaxing stay.  Of course, the closure of Fitness Centre and Swimming Pool is as ordered by the Hong Kong Government at this Pandemic time but I doubt few travellers will ever make the best use of such facilities at the best of time. From the car park attendant (Sony and others) to room and restaurant services one feels being welcomed and attentive. It is a relatively old Hotel in the prime commercial/business centre yet it's been modernized with its bright and good size room by HK standard. The open view of Victoria Park or Harbour would add value to the delightful stay.

This is the first time I stay in the hotel. There are many shops and food outlets within walking distance. The check-in process is fast and the staff member is polite. My room is upgraded to the Premium Pullman Room which is on the 24th floor. The view from the room is great. Victoria Park and the harbour can be seen clearly. The quality of the amenity items is excellent. I appreciate the welcome card from the Loyalty Service Team. As it is the period of Chinese New Year, a mandarin pot tree is drawn and new year blessing is written on the card. I like the card very much. Thank you Hannah, Gigi, Cason, Wing and Cindy. I hope I can meet all of you on my next stay in the future. On the second day of my stay, I have my lunch at the Skye Rooftop Bar. The environment is comfortable and the view is gorgeous. The food is excellent as well. The bread rolls and the salad is fresh. The lamb is tender. The dessert plate at the end is delicious as well. I really enjoy the dining experience on that day. However, I feel a bit uncomfortable when I have my welcome drink after check-out. At the moment I enter EBB & Flow on the lobby floor, I am requested to use the app "Leave Home Safe", I tell the staff member at the entrance that I do not have the app. She says I can download it immediately but she does not give me another option that I can leave my contact infomation instead. Until I say I would rather give her my contact information, she just rememberthat she can write down my information. I hope it is because it is the first day of implementing this measure and the staff member cannot react promptly. Anyway, the overall experience of the stay is excellent and I would like to have another stay in the future.