The Park Lane Hong Kong - A Pullman Hotel

very convenient location, near to the main shopping areas of causeway bay. Excellent rooftop (SKYE BAR) with views of the harbour. Rooms were clean and spacious enough.

We have stayed in Park Lane Suite from 16 Feb to 17 Feb with the Pullman Romance package. The overall experience is quite satisfying. We arrived at around 12:30 and the check in service is good. The room is generally clean and tidy but we suspected there are something missing in the room, there is no facial tissue in the whole room. Also, the APPLE screen mirroring function of the TV in the bedroom side seems not working so we can only use the TV in the living room side for playing YouTube using our iPad. Nevertheless, we are impressed with the hand-written welcome card in the gift package. It really gave us a warm welcome for our stay from the beginning. We went to have the afternoon tea at around 14:35. It is a bit shocked that the Ebb & Flow is already full at that time which we need to have our tea in the executive lounge. However, we think the executive lounge is a better place for the tea since it has a better scenery. The sea view make the whole experience so relaxing and the food is good. The in-room dinning dinner is set dinner is punctual and the food are all quite good and the portion is abundant for two person. We are really satisfied with the dinner set and the in-room dinning service that night. We went to have our breakfast at around 09:30 next morning but we found out some of the food seems already ran out and the staff seems not going to refill the food like the noodle section, there are only a few toppings left for us to pick. One more important thing is that the dumpling taste really bad. The wrapper is mushy and doesn't taste similar to the regular dumpling that I had before. Overall, I think the general experience for my stay is good. The staff are mostly welcoming and polite. It would be more attractive for me to stay again in the hotel next time if the hotel management team cares more about the details of my stay.

Room is big and very convenient location. But the check-in queue up time was too long, I wish you can improve the check-in waiting time and conveniency, such as developing self check-in machines and online check-in system.

Staff is patient and polite. The room is good.

In overall, the room is really nice and the staff did provide some help in upgrading our room. Breakfast buffet is good too.

Overall quite good.

Amenities were good, staff was friendly, location was convenient, but food was fair. For the buffet lunch the seafood seemed not fresh so the texture was strange.

first of all , they forgot to give us a bottle of red wine as it stated on the package second of all , the breakfast is like a fast food style precooked eggs on a dish that are ready to serve on the kitchen table without any cover for us to pick up is quite spectacular especially in Hotel Third of all, the afternoon tea set is extremely disappointed as well since most of the food are deep fired , when the food arrives on the table they are all cold , and cold deep fired food ..........well I could say never again , thanks but no thanks

Staff members was professional and doing their best to serve the guests. However, the occupancy of the hotel was too high that insufficient staff members could serve the guests promptly. Senior management should have a plan ahead for such a high occupancy (in Valentine’s Day! It should be expected I guess!)

Great design of bathroom and great services of staff , however evening snacks a bit less and can be improved

Over experience good. My package was a very good deal , $1,650, yet the room originally assigned to me was terrible , surrounded by building . Your staff is very helpful, show me a few other rooms and I ended up paying extra $200 for room upgrade . Value for money

The check in service was good, I really want to appreciate the staff who have a good service and warm welcome for me

The overall experience is very good from check in to check out. Different special activities were provided which made this stay stand out with other staycation package. Staff are extremely friendly and helpful too!

The service at CWB Park Lane Hotel is impeccable! From the front desk, executive lounge to the restaurant, your staff are not only professional & speak excellent english, they know what hospitality is and clearly they do have the passion in what they do, in making their guests feel welcomed and special. They deliver a very high standard of service to the guests and I feel very well taken care of during my stay. The highlight of my Staycation was definitely the 4-Course In-Room Dinner, it's AMAAAAAZING! Dinner was served in my room with the harbour view, on a nicely set up table, a bottle of red wine is complimentary for us to enjoy with our meal, the Baked Pastry Seafood Chowder, Salad & Lobster Appetiser, Beef Cheek with Red Wine Sauce, Cheese Baked Scallop with Black Truffle and Potatoes, and the Red Velvet Chocolate Mouse in Love Shape were very delicate. I spent a long time arranging them nicely for taking pictures since I was celebrating my anniversary with my partner, it was indeed an overwhelming moment. I enjoyed every moment dining in my room with my loved one. They even wrote a personalised card signed by the staff wishing us "Happy Anniversary". I am beyond impressed by the amount of efforts they put in to make my experience unforgettable!!! It's the little extra effort that has made Park Lane stand out from the crowd, leaving a good experience and memory that is going to last for a long time. I would like to mention a few names of your staff who deserve to be recognised by their professionalism and excellent service. Andy Chiu, the front desk manager who was checking us in when we arrived, he greeted us very well and it was such a perfect touch to start our staycation. Andy explained us very well and sold us an upgrade to a "Harbour View" room with the access to the executive lounge and arranged a late check out time for us to maximise our celebration at the hotel. He then escorted us to the lift and wished us a wonderful stay, moments after we got into our room, Andy called us to check with us if everything's alright and to inform us the lounge on the day was at the lobby and reminding us to not forget that we had our In-Room dinner at 1930. It's hard to believe we would receive such amount of attention and service. Roger, the service leader at the lounge who welcomed us well, showed us our seats and then walked us through the snacks and drinks menu. I have to say his service language is impressive, that's definitely a service you'll receive in a premium hotel. The afternoon tea snacks are delicious, small bites but very satisfying! The following day when we went to the executive lounge on the 26th floor, Roger remembered us and gave us a very warm welcome. Another 3 staff who worked that day, Hilary, Jack and Sandy were also true stars, they are very cheerful and professional, they ensure our glasses are always filled and checked with us from time to time if we need something else. All the names that I have mentioned are definitely the asset of the hotel, it's them who made me feel special and want to go back. Please give them recognition that they deserve, I hope to see them again in the future when I go back! Thank you CWB Park Lane for your hospitality!!!

My leg was bitten by flea after staying at your hotel and the Salmon I consumed at PLAYT is not in great condition that caused me diarrhea