The Park Lane Hong Kong - A Pullman Hotel

chill

We were greeted by Andy with a very warm welcome. He is quite attentive and double check on the baby crib delivery time since baby is getting sleepy. The only bad thing about the stay is no swimming pool. :(

The in-room dinning dinner is perfect, the service is nice and staffs are polite. We enjoyed our day in park lane hotel.

The room is comfortable. The hotel is very relaxing. Would be better if there is a pool. During check in, it would be better to have some kind of table lamp, as I had to rummage for a long time to find my wallet since it is so dark. The check in line is very, very long. I like the hotel overall, but may not visit often due to the queue time at check-in and lack of pool. Also, room service is too overpriced. Charged too high from its original food price.

It is very good with coffee machine in the room, but it is a little bit difficult to find the coffee cup. I found it when the time we nearly check-out! The cups are in the drawer where upper the small refrigerator. Maybe it is without handle that I missed it. Overall is fine.

Staff are nice, overall experience is good We enjoyed the dessert class and food a lot! The hotel staff are so warm that they write a card and do some decoration for our wedding anniversary

The location is very good, the transportation is close to the subway and bus station, and it is convenient for shopping. The rooms are clean and tidy, nice garden view and the dinner buffet is delicious. The service (Front desk, concierge and Housekeeper)is also good. Special thanks to Miss Cindy Yeung. She is very professional to answer in detail, and help with the procedures for renewing the room during the typhoon.

Unforgettable wedding days in The Park Lane Hong Kong

The photos online are misrepresentation of how the room is like in terms of the size, the furnishing and the view. The size was way smaller and the furnishing was not as polished as how it appeared in the photos. The view was by far the most disappointing bit. While we are aware that Duluxe Room are not designated to face the harbor side, from the photos online, it would seem the room would be facing the Victoria Park view. Quite contrarily, our assigned room was facing the windows of the other rooms/ the back of some other buildings. Other than all the disappointments listed above, to be fair, we do acknowledge the room appeared quite clean and the in-room dining tasted acceptable.

Frontdesk is patient and friendly, checkin process is very smooth and fast. Housekeeping staff is patient and friendly to say greeting whenever meet. Premium pullman room type is impressed that room space is more than expected, clean and tidy. Washroom is also nice and big enough. Hotel is at good location with many malls, restaurants, supermarkets nearby. Just a minor feedback is the 5 star hotel without swimming pool. But i will definitely recommend and choose to come back!

I feel relax

All the staff are sincere and helpful.

Good experience, comfy long stay as late check out is provided. Location is good, convenient transportation and many restaurants are nearby.

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)