The Park Lane Hong Kong - A Pullman Hotel

Customer review rating (ALL Rating) 4.3/5 14,854 reviews

ALLSAFE approved hotel

The Park Lane Hong Kong - A Pullman Hotel
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+ 30 Services

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay
 hong kong
hong kong sar, china

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER:  A11 VICTORIA PARK

  • MTR:  ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS:22.281154, 114.186267

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 603

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,854 reviews

TripAdvisor Rating 4.5/5

2,856 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Me. J. C. Families - 14/01/2022 Confirmed reviews ALL

This is not my first time staying at A Pullman Hotel. Overall feeling is good. Even unpleasant body hair found on carpet and armchair, the staffs were handled it quickly. But to my disappointment, when enjoying afternoon tea and evening cocktails, the staff did not notice the broken glass. When we enjoyed for a while, we discovered that. Then, we were informed him politely and his reaction was nothing. Just stared blankly at the cup and slowly left. So, I reminded him that the cup must be destroyed to avoid injury to other guests. The next day, I went to enjoy the afternoon tea. Due to that was the fourth time we had afternoon tea there, I probably knew how the food was. Suddenly I found that the scone was not served with clotted cream and jam for every afternoon set, so I made a little joke with your staff of and asked him to guess what was missing. Perhaps for him this acted offended him. I felt his disgust and the friendliness, thoughtfulness, and hospitality that I had felt the day before were completely gone. Be honest, the first employee was a real disappointment. The guest informed the glass that the glass was broken, but he did not apologize at all, and of course he did not ask whether the guest was injured. The second employee, I believe it was caused by my own joke. Basically, his service attitude is not bad.

Good Stay

Customer review rating 4.5/5

Anonymous Couples - 13/01/2022 Confirmed reviews ALL

Room was spacious, excellent hospitality.

Generally favourable experience

Customer review rating 4.0/5

Mr L. Couples - 12/01/2022 Confirmed reviews ALL

Pros: 1. The stay was great. Polite staff and had an enjoyable experience in the dessert-making class which held in the lounge. 2. There was a couple kept complaining about the check-in arrangement to one of the male staff (who I believed was the supervision for that day). That couple was kinda rude but your staff still managed to keep his cool, listened and treated the couple politely. Therefore I wanted to compliment him for his professionalism, politeness and patience. Cons: 1. Had to wait for almost an hour for check-in. 2. Set dinner menu was changed without prior notification.

I stayed there

Customer review rating 3.0/5

Jon I. Couples - 12/01/2022 Confirmed reviews ALL

Great check in and thanks for the upgrade, disappointed the roof top bar was chargeable after 8pm, we choose the hotel for this view hence the shock.

Good stay

Customer review rating 4.0/5

Joey Couples - 12/01/2022 Confirmed reviews ALL

Good location, good environment, good food, thanks for the anniversary gift, macaron and wine. Macaron so nice but the wine really need to be improved or rather not to give. Hotel room with sea view was out of my expectation. Thanks

Well located, room furnished

Customer review rating 3.5/5

Mars Friends - 12/01/2022 Confirmed reviews ALL

Overall satisfied, staff are nice Room is new furnished with nice view But the wifi connection is poor

Good stay at the Park Lane HK - A Pullman Hotel

Customer review rating 4.0/5

Dchan Couples - 29/12/2021 Confirmed reviews ALL

The hotel location is good and convenience. The customer service is very nice and could fulfill the same request of the room requirement during booking. Both check-in & out is fast and the reception is very polite & pleasant. The indoor 4 course dinner is delivered on time and delicious. The only improvement is the chairs inside the room are not comfortable for dinner especially the one with curve seat.

Very Good Staycation

Customer review rating 4.5/5

L. P. Couples - 20/12/2021 Confirmed reviews ALL

Starting with Tea Buffet which was unexpectedly good. We had an 1-hour massage chairs which was also very good. The breakfast at PlayT was good as usual.

Fantastic location

Customer review rating 3.5/5

Eunice M. Friends - 20/12/2021 Confirmed reviews ALL

Nice Stay, good location

Dear Ms M., Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Great Experience

Customer review rating 5.0/5

Cathy Couples - 19/12/2021 Confirmed reviews ALL

It is so happy to stay here. Thanks for the decorations and good serving. I love the bathtub and the view. It’s so lovely.

Dear Cathy, Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you and we look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager

It’s a great experience so I come back again and again

Customer review rating 5.0/5

C. H. Y. Couples - 19/12/2021 Confirmed reviews ALL

It’s a great experience so I come back again and again

Dear Mr C., Thank you for your kind review of our hotel. We are most delighted to know that you had another great stay with us. It was indeed our pleasure to have you and we look forward to welcoming you back again soon! Sincerely, Guest Experience Manager

Exceptional Long Stay!

Customer review rating 5.0/5

Rob A. S. Couples - 18/12/2021 Confirmed reviews ALL

We recently enjoyed a long extended stay at the Pullman Park Lane. It was absolutely delightful due in no small part to the the wonderful staff team. Every single member of the team are courteous, always professional, efficient and nothing was ever too much trouble. We were delighted with the suite accommodation which we moved into for our final 5 nights. So spacious! Thank you Cindy and reception team for all the birthday surprises and thank you to the excellent team in the Executive Lounge led by Angus. We can't praise you all enough!

Wonderful Service

TripAdvisor rating 5.0/5

heiditang3 01/12/2021 TripAdvisor review

This is my third stay in the past two months. The rooms are clean and the location is convenient. Most importantly, the service is wonderful which make us staying here again and again. The Loyalty Service Team tried their best to make our stay unique, pleasant and memorable. They surprised me by decorating my room with lots of balloons as they knew that I was celebrating my wedding anniversary with my husband. Special credit to Angus & Cindy. Angus helped us through the whole trip, no matter in the reception counter, executive lounge or PLAYT, he served us sincerely and we really appreciated it. Cindy helped us with the check-in and check-out, she is cheerful and caring. They both helped us to comfort our impatient son. And my son keeps remembering them after the trip. The trip is so impressive that we are looking forward to coming back again.

Dear Heidi, Thank you for your lovely review and we are thrilled to read that you had such an amazing experience with us. It is also wonderful to know that our team looked after you well and we have especially passed on your compliments to Angus and Cindy. At Pullman, we always strive to go above and beyond and truly look forward to having you and your family back to our home again in the near future. Sincerely, Luc Bollen General Manager

Great Staycation

TripAdvisor rating 5.0/5

LadiesmanWRX 06/08/2021 TripAdvisor review

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

Dear Alan, Thank you for staying with us once again. It is encouraging to receive such great compliments. Your high recommendation will definitely motivate us to continuously strive for excellence. The Pullman team looks forward to your continued support in the future. Sincerely, Luc Bollen General Manager

I'm back again!

TripAdvisor rating 5.0/5

MKP539 Couples - 16/04/2021 TripAdvisor review

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

Dear MK Phairatphiboon, Thank you for taking the time to share your impressions following your recent stay with us. We are thrilled to read that we were able to make your stay memorable on this special occasion. We appreciate your great feedback and look forward to the opportunity to sparkle you again in the near future. Sincerely, Luc Bollen General Manager

Good Service

TripAdvisor rating 4.0/5

tobytobyto 08/04/2021 TripAdvisor review

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

Dear tobytobyto, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We valued your feedback greatly for us to constantly monitor and assessing our quality of services and facilities to enhance guests' future experience. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Luc Bollen General Manager

hotel good

TripAdvisor rating 4.0/5

ccln24 06/04/2021 TripAdvisor review

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

Dear ccln24, Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay, and in particular our services and convenient location. Rest assured your comments on accommodation will be shared with respective Department Head to make the improvement. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

REPEATED STAY

TripAdvisor rating 5.0/5

domwoocs 31/03/2021 TripAdvisor review

We often return to the same hotel for a relaxing break every now and then, especially if it is a convenient place where we can get to most things easily.  PARK LANE HK @Causeway Bay is a great choice in that regard. The staycation does have a specific attraction with its complimentary class from a wide range of choices including Cocktail, Tarot, Yoga, Art Jamming, Fitness, Dessert making, Cooking and even Photography.  A refreshing new idea to enrich your other interest during the relaxing stay.  Of course, the closure of Fitness Centre and Swimming Pool is as ordered by the Hong Kong Government at this Pandemic time but I doubt few travellers will ever make the best use of such facilities at the best of time. From the car park attendant (Sony and others) to room and restaurant services one feels being welcomed and attentive. It is a relatively old Hotel in the prime commercial/business centre yet it's been modernized with its bright and good size room by HK standard. The open view of Victoria Park or Harbour would add value to the delightful stay.

Dear domwoocs, Thank you so much for sharing such an amazing review on TripAdvisor community! It is rewarding to read that you enjoyed all the aspects of your experience with us once again. We appreciate your kind words about our team, they are more than happy to learn that their hard work had made such a difference to your stay. We truly look forward to having you back again soon! Sincerely, Luc Bollen General Manager

Good location and the room is stylish

TripAdvisor rating 5.0/5

ayshhk 21/03/2021 TripAdvisor review

This is the first time I stay in the hotel. There are many shops and food outlets within walking distance. The check-in process is fast and the staff member is polite. My room is upgraded to the Premium Pullman Room which is on the 24th floor. The view from the room is great. Victoria Park and the harbour can be seen clearly. The quality of the amenity items is excellent. I appreciate the welcome card from the Loyalty Service Team. As it is the period of Chinese New Year, a mandarin pot tree is drawn and new year blessing is written on the card. I like the card very much. Thank you Hannah, Gigi, Cason, Wing and Cindy. I hope I can meet all of you on my next stay in the future. On the second day of my stay, I have my lunch at the Skye Rooftop Bar. The environment is comfortable and the view is gorgeous. The food is excellent as well. The bread rolls and the salad is fresh. The lamb is tender. The dessert plate at the end is delicious as well. I really enjoy the dining experience on that day. However, I feel a bit uncomfortable when I have my welcome drink after check-out. At the moment I enter EBB & Flow on the lobby floor, I am requested to use the app "Leave Home Safe", I tell the staff member at the entrance that I do not have the app. She says I can download it immediately but she does not give me another option that I can leave my contact infomation instead. Until I say I would rather give her my contact information, she just rememberthat she can write down my information. I hope it is because it is the first day of implementing this measure and the staff member cannot react promptly. Anyway, the overall experience of the stay is excellent and I would like to have another stay in the future.

Dear ayshhk, Thank you for taking the time to share your recent experience on TripAdvisor community. It is great to know that you had such a wonderful time with us, especially thanks to our loyalty team. Rest assured your compliments have been shared with the entire team. We appreciate your recommendation and look forward to welcoming you back in the near future. Sincerely, Luc Bollen General Manager

Candice Wong’s Valentine Stay

TripAdvisor rating 4.0/5

candicebkk 18/02/2021 TripAdvisor review

Though long queue of Valentine, family members and I were taken well by your collleagues. Especially Keith served us diligently. Perhaps you should think of another way of speedy checkin on the next event. Anyway, the stay was very good.

Dear candicewong828, Thank you for sharing your positive review with us. We are glad to know that you and your family had an enjoyable stay and that Keith was able to provide you a smooth check-in process. We appreciate your feedback and will strive to continuously improve the quality of our services. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

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