The Park Lane Hong Kong - A Pullman Hotel

Customer review rating 4.3/5 13,970 reviews

ALLSAFE approved hotel

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The Park Lane Hong Kong - A Pullman Hotel
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+ 30 Services

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay
 hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00



  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 12 Meeting rooms
  • Business Center
    • Business center with support staff
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 818 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 30 connecting rooms
    • No non-smoking room
    • 28 floors
  • Languages spoken at the hotel
    • Japanese
    • Korean
    • French
    • Chinese Mandarin
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Wilson Parking Additional charge
    • Near the property
  • Fitness Centre
    • On site
    • Massage
    • Sauna room
  • Shopping mall
  • Hairdresser/barber
  • Clothing store
  • Equipements for children
    • Stroller available
    • Bottle Warmer

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 603

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

13,970 reviews

TripAdvisor Rating 4.5/5

2,787 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The soundproofing needs improve

Customer review rating 4.0/5

Anonymous Couples - 16/10/2021 Confirmed reviews ALL

My room is by the end of the corridor, but I still heard other rooms close their door clearly

Well located, nice activity

Customer review rating 4.5/5

Ags Families - 15/10/2021 Confirmed reviews ALL

Nice room, and the art jamming class is fun.

good stay under TYPHOON 8

Customer review rating 4.0/5

Anita H. Families - 15/10/2021 Confirmed reviews ALL

hotel staff is nice and very helpful. We had a chance to do a cooking class which is a lot of fun. Extended stay during to typhoon. Executive lounge staff is very nice and caring.

Dear Ms H., Thank you for the kind review of our hotel! We are glad that you enjoyed every aspect of your stay. It is reviews like this one that our staff work so hard for, rest assured your comments will be shared with the team. Your feedback will serve as an encouragement to the team to continuously strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Well located, good customer service

Customer review rating 5.0/5

My W. Friends - 15/10/2021 Confirmed reviews ALL

We stayed when the typhoon T8 is issued. Although the weather is extremely bad and we got wet after we went out to buy dinner, we still enjoy the stay a lot. Actually the hotel location is pretty good, it takes only 3-5 minutes to the supermarket. The front desk staff are super helpful when we asked them to give us a hand for the surprise arrangement, which is for the bride to be. The morning yoga class is good too but we are not sure that if there are more than one time slot. The staff who helped us book the staycation package only told me the class at 8-9am but the yoga coach told us that there is one more class at 9am. It would be nice if we could sleep for one more hour and join the 9am class.

well located , many restaurant nearby

Customer review rating 4.0/5

Grace W. Families - 14/10/2021 Confirmed reviews ALL

we booked the family room package, kids have fun in the playroom in Windsor House, the room is spacious, breakfast buffet has many choices

Dear Ms W., Thank you for the positive review of our hotel! We are glad that you had a pleasant stay with us. We appreciate your feedback and will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you and your family for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

comfy setup

Customer review rating 4.0/5

K. Couples - 14/10/2021 Confirmed reviews ALL


Dear Mr K., Thank you for the positive review of our hotel! We are glad that you had a pleasant stay with us. We appreciate your feedback and will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Great check in and check out experience

Customer review rating 4.0/5

Vince Families - 13/10/2021 Confirmed reviews ALL

We were greeted by Andy with a very warm welcome. He is quite attentive and double check on the baby crib delivery time since baby is getting sleepy. The only bad thing about the stay is no swimming pool. :(

Good experience

Customer review rating 4.5/5

T. Couples - 13/10/2021 Confirmed reviews ALL

The in-room dinning dinner is perfect, the service is nice and staffs are polite. We enjoyed our day in park lane hotel.

Good but check in time took too long.

Customer review rating 3.5/5

Vt Couples - 13/10/2021 Confirmed reviews ALL

The room is comfortable. The hotel is very relaxing. Would be better if there is a pool. During check in, it would be better to have some kind of table lamp, as I had to rummage for a long time to find my wallet since it is so dark. The check in line is very, very long. I like the hotel overall, but may not visit often due to the queue time at check-in and lack of pool. Also, room service is too overpriced. Charged too high from its original food price.

Good location

Customer review rating 4.0/5

Echo Couples - 13/10/2021 Confirmed reviews ALL

It is very good with coffee machine in the room, but it is a little bit difficult to find the coffee cup. I found it when the time we nearly check-out! The cups are in the drawer where upper the small refrigerator. Maybe it is without handle that I missed it. Overall is fine.


Customer review rating 4.5/5

Mrs L. Couples - 13/10/2021 Confirmed reviews ALL

Staff are nice, overall experience is good We enjoyed the dessert class and food a lot! The hotel staff are so warm that they write a card and do some decoration for our wedding anniversary

Nice Hotel & good location

Customer review rating 4.5/5

Ms W. Solo - 13/10/2021 Confirmed reviews ALL

The location is very good, the transportation is close to the subway and bus station, and it is convenient for shopping. The rooms are clean and tidy, nice garden view and the dinner buffet is delicious. The service (Front desk, concierge and Housekeeper)is also good. Special thanks to Miss Cindy Yeung. She is very professional to answer in detail, and help with the procedures for renewing the room during the typhoon.

Memorable Day

Customer review rating 5.0/5

Felix C. Couples - 13/10/2021 Confirmed reviews ALL

Unforgettable wedding days in The Park Lane Hong Kong

Disappointed by Misrepresentation

Customer review rating 1.5/5

Anonymous Couples - 12/10/2021 Confirmed reviews ALL

The photos online are misrepresentation of how the room is like in terms of the size, the furnishing and the view. The size was way smaller and the furnishing was not as polished as how it appeared in the photos. The view was by far the most disappointing bit. While we are aware that Duluxe Room are not designated to face the harbor side, from the photos online, it would seem the room would be facing the Victoria Park view. Quite contrarily, our assigned room was facing the windows of the other rooms/ the back of some other buildings. Other than all the disappointments listed above, to be fair, we do acknowledge the room appeared quite clean and the in-room dining tasted acceptable.

Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We regret to know that your stay was negatively impacted by the aspects of the room and please accept my sincere apologies for any conveniences caused. Kindly be informed that all our Deluxe room is city view. If situation allows, we strive to provide a complimentary room upgrade to our valued guests for their stays. You may consider reserving our Premium Deluxe room for your next visit to guarantee a park/harbour view room. Again, we are sorry for your disappointing experience and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Experience Manager

Clear, Tidy with Perfect Location, Reasonable Price

Customer review rating 5.0/5

Miss L. Couples - 12/10/2021 Confirmed reviews ALL

Frontdesk is patient and friendly, checkin process is very smooth and fast. Housekeeping staff is patient and friendly to say greeting whenever meet. Premium pullman room type is impressed that room space is more than expected, clean and tidy. Washroom is also nice and big enough. Hotel is at good location with many malls, restaurants, supermarkets nearby. Just a minor feedback is the 5 star hotel without swimming pool. But i will definitely recommend and choose to come back!


Customer review rating 4.0/5

Catherine L. Friends - 11/10/2021 Confirmed reviews ALL

I feel relax

Good services

Customer review rating 5.0/5

Cw C. Couples - 11/10/2021 Confirmed reviews ALL

All the staff are sincere and helpful.

Well located, convenient, good stay

Customer review rating 4.5/5

C. N. W. Couples - 11/10/2021 Confirmed reviews ALL

Good experience, comfy long stay as late check out is provided. Location is good, convenient transportation and many restaurants are nearby.

Great Staycation

TripAdvisor rating 5.0/5

LadiesmanWRX 06/08/2021 TripAdvisor review

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

Dear Alan, Thank you for staying with us once again. It is encouraging to receive such great compliments. Your high recommendation will definitely motivate us to continuously strive for excellence. The Pullman team looks forward to your continued support in the future. Sincerely, Luc Bollen General Manager

I'm back again!

TripAdvisor rating 5.0/5

MKP539 Couples - 16/04/2021 TripAdvisor review

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

Dear MK Phairatphiboon, Thank you for taking the time to share your impressions following your recent stay with us. We are thrilled to read that we were able to make your stay memorable on this special occasion. We appreciate your great feedback and look forward to the opportunity to sparkle you again in the near future. Sincerely, Luc Bollen General Manager

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