The Park Lane Hong Kong - A Pullman Hotel

TripAdvisor rating 4.5/5 2,260 reviews
The Park Lane Hong Kong - A Pullman Hotel
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Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 19 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay

hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :   A11 VICTORIA PARK

  • MTR :   ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Our accommodations

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 1 Queen Size Bed, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM PULLMAN ROOM, 1 Queen Size Bed, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet

FAMILY ROOM, 2 Queen Beds or 1 Queen Bed, 1 Single Bed and 1 Sofa Bed. City view

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM FAMILY ROOM, 2 Queen beds or 1 Queen bed, 1 single bed and 1 sofa bed. Park View

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, High Floor with City View

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, Victoria Harbour or Park View

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PARK LANE SUITE, 1 King Size Bed, Lounge Access, Victoria Park and Harbour View

  • Max. number of persons: 2
  • Area: From 66
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

PLAYT

Type of cuisine: International

A playful, cosmopolitan all-day-dining restaurant with an innovative buffet concept and à la carte menu, offering local Cantonese classics and international gourmet delights. Highlights include freshly made pizza and tandoori from a wood-fired oven.

Lunch

06:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBB & FLOW

Type of cuisine: International

An ultra-chic, art and design-inspired all-day-dining lobby lounge offering gourmet coffee, craft cocktails, fresh pastry and an extensive, delectable food menu. . Artist playground with specially commissioned artworks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE

Type of cuisine: French

Urbane in décor, SKYE creates an air of elegance while showcasing the electrifying views of Hong Kong's skyline. In a class of its own, SKYE highlights a contemporary French menu and creative cocktails set to take your breath away.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE ROOFBAR

Photo non contractuelle / Strictly non binding

An outdoor deck dominated with an illuminating oblong bar offering mesmerizing views of Victoria Harbour and Victoria Park, serving sophisticated cocktails created with artisanal spirits and impressive snacks. An in-house DJ performs every night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 613

  • Maximum capacity: 480 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,099 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,260 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice and relxing time!

TripAdvisor rating 4.5/5

0707Jedi2020 Family - 12/01/2020 TripAdvisor review

On arrival we were greeted by the executive team in the lobby and escorted to the executive lobby. All check-in formalities were completed quickly and easily. In the course of our stay, every wish was immediately fulfilled. The rooms were very nice and in excellent condition. We felt very comfortable during our entire stay in the hotel. The hotel is very central, so many areas in Hong Kong are within walking distance. Special thanks to Mrs. Carol Chan (Executive Floor Supervisor) and your team. Whenever we used the rooms, the team was available to us quickly and discreetly. This is how traveling and a hotel stay are fun!

Dear 0707Jedi2020, Thank you for taking the time to share your experience with us. I am glad to know that you enjoyed the exceptional and welcoming services from our team particularly Carol. Your kind words motivate us to continuously strive for excellence. We look forward to welcoming you and your family again on your future visits to Hong Kong. Sincerely, Luc Bollen General Manager

right choice to stay in Hk

TripAdvisor rating 4.5/5

kayezgamboa Family - 07/01/2020 TripAdvisor review

We chose Hk over other countries and we made the right decision. Contrary to the news, over-all HK was peaceful and the front desk informed us of all the public events. It guided us where to go. We enjoyed the service particularly at the executive lounge

Dear kayezgamboa, Thank you for taking the time to share your positive experience with us. We are delighted to know that you had an overall great stay. Your compliments on our facilities and services are greatly appreciated. It is our hope to have the pleasure of having you back again in the near future. Sincerely, Luc Bollen General Manager

Thanks for the unfairness

TripAdvisor rating 4.5/5

Roam43031011857 Family - 06/01/2020 TripAdvisor review

We were informed multiple times that children under 12 are strictly prohibited in the lounge because they are serving alcohol all day long. We were extremely disappointed when we saw 1 couple walked into the lounge with their daughter during cocktail hour for 2 days!! We complained about this matter, and explained that it was the management decision to give exception for this family, which i think very unfair for us and other guests with children under 12 years old. We felt that may be because we are chinese and the family with special treatment was American or European so that they got “SPECIAL TREATMENT”. We are really disappointed with Pullman Hong Kong management.

Dear Roam43031011857, Thank you for taking the time to express your concerns with us. We regret to read your disappointment as this is certainly not the experience that we strive for our guests. Please accept our apologies for any inconvenience caused. We appreciate your feedback which allows us to consistently monitor our quality of services to enhance guests' future stay. We do hope to have the opportunity to welcome you and your family again in the future. Sincerely, Luc Bollen General Manager

Surprisingly Good

TripAdvisor rating 4.5/5

Bernhard G Couples - 05/01/2020 TripAdvisor review

This hotel is a good advertisement for the Pullman brand (almost as good as a Sofitel). The staff are friendly and helpful. The room, although small by Australian standards has recently been refurbished in a tasteful manner. The rain shower is a talking point amongst guests. The location is good. Opposite Victoria Park allows an unobstructed view of the park and the harbour.

Dear Bernhard G, We are delighted to hear that your experience met your expectations and even more. It is also great to know that you enjoyed so much of our services and facilities. Your recommendation is highly appreciated and The Pullman team look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Excellent Hardware, Even Better Software

TripAdvisor rating 4.5/5

Daydream15564947693 Solo travel - 04/01/2020 TripAdvisor review

I usually evaluate hotel service on two perspective. First, its hardware - the room condition, its amenities, location and second its software - how the management and staff make me feel welcomed. Location wise, it is located at Causeway Bay and right beside the Victoria Park, this hotel can suit business travelers really well. And I was really impressed with the design of this hotel; on my previous two Pullman stays in other properties I never seen the iconic design symbol of Pullman Hotels. I could not understand why they call Pullman a Premium brand, but only after I visited the Park Lane, I could realize Pullman is an upscale hotel. And also I was aesthetically impressed and inspired on how they used art works and colors on their property. The only downfall of this hotel, as many other guests have pointed out, is lack of pool. Hong Kong and its hoteliers are famous for their service, so there is always a guarantee that they won't fail you but I always had the feeling that I was being cared by the Park Lane team even before I checked in. I really want to thank Park Lane's Guest Relation Team, especially Ms. Gigi Yeung, for her service and smile during my stay.

Dear Daydream15564947693 Thank you for choosing to stay with us and for leaving a such a nice review on TripAdvisor community. It is great to hear that you enjoyed the overall atmosphere of our hotel and were impressed with the outstanding services provide by the team. At Pullman, guest satisfaction is always our priority and we truly appreciate your compliments. Once again, thank you for sharing your great experience and we all look forward to welcoming you back in the near future. Sincerely, Luc Bollen General Manager

Definitely worth a stay

TripAdvisor rating 4.5/5

Colleen P Family - 04/01/2020 TripAdvisor review

Great service from all staff from the minute you walk in the front door. Excellent food. It’s not cheap but the executive lounge is definitely worth it. Hotel is quiet accessible to all forms of transport.

Dear Colleen P, Thank you very much for your wonderful review with us. I am delighted to read that you had an overall great experience and particularly enjoyed our Executive lounge services and facilities. We appreciate your kind words and look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Great Hospitality

TripAdvisor rating 4.5/5

savvyaunty Family - 03/01/2020 TripAdvisor review

Stayed for 3 nights and was given a double upgrade to Deluxe Executive Room (original booking was Premium Pullman Room). Unfortunately the room upgrade does not come with executive lounge access. The team in Pullman was great in providing updates on the ongoing events and extremely hospitable. Hotel location was great and close to MTR.

Dear SavvyAunty, Thank you for sharing positive comments with us. We are glad that you had a pleasant experience and enjoyed our room, location as well as our hospitality. Your high recommendation is our great encouragement, and we look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

Great Location

TripAdvisor rating 4.5/5

Eric Bradford O Family - 02/01/2020 TripAdvisor review

Located at the middle of causeway bay, with supermarket (Wellcome), shopping areas and MTR station just a few meters away. It is very accessible and relatively safe. You also got a free shuttle from Hong Kong station to the hotel lobby. Very convenient,

Dear Eric Bradford O, Thank you for sharing your great review of our hotel. We are glad to read that you enjoyed your stay and liked our convenient location for shopping and transport. We hope to have the opportunity to welcome you again in the near future. Sincerely, Luc Bollen General Manager

warm welcoming check in and nice care during stay

TripAdvisor rating 4.5/5

Compass677804 Business - 17/12/2019 TripAdvisor review

It was unplanned business trip and stayed at The Park Lane Hong Kong. Hannah welcomed me with big smile and nice proposal for room upgrade program. She made excellent my stay in there all week long. It was luck seeing and having her care with close attention.

Dear Compass, Thank you very much for taking the time to share your experience with us. We are so glad to read that you felt welcomed and that you enjoyed the services provided by Hannah. It is always rewarding to receive great feedback like yours and we hope to welcome you back again in the near future. Sincerely, Luc Bollen General Manager

Another Pleasant Stay

TripAdvisor rating 4.5/5

lilyandtony Solo travel - 14/12/2019 TripAdvisor review

My cruise disembarked in Hong Kong and I stayed back for another three days in HK. I choose to stay at Park Lane like previous few years because of its locality and wonderful staff. In spite of the recent difficult situation in HK, the staff at the lounge made my visit very pleasant and comfortable. A big thank you to Sandy, Helen, Jack, Hiliary etc..They are always accomodating and very professional. Park Lane is always my choice whenever I visit HK.

Dear lilyandtony, We are delighted to read that you had an enjoyable experience with us once again and that you especially enjoyed our friendly services. Your satisfaction is our priority and we look forward to welcoming you both back to our home again in the near future. Sincerely, Luc Bollen General Manager

The Park Lane HK , Victoria Parks best kept secret in Hong Kong.

TripAdvisor rating 4.5/5

mpc04 Friends getaway - 14/12/2019 TripAdvisor review

Our latest stay at The Park Lane HK was exceptional due in part to the team on the Executive Floor. The hotel is progressively being refurbished with the upgraded rooms being tastefully decorated and well looked after by the Housekeeping team. From the moment we arrived till the late checkout provided we were looked after extremely well by Hilary, Sandy, Helen, Cindy and the entire team on the Executive Floor.. The location being opposite Victoria Park gives you the benefit of plenty of green as well as great tracks to walk, jog or work out in the fresh air. We would have no hesitation in recommending The Park Lane HK and look forward to visiting again.

Dear mpc04, It is such a delight to hear that our passionate team and upgraded facilities combined create memorable visits each and every time! Your satisfaction is our top priority and our team always strive hard to offer the best quality of service for our guests. We take this opportunity to thank you for your loyal support to us and look forward to having you back to our home again in the near future. Sincerely, Luc Bollen General Manager

Bad check in and check out experience

TripAdvisor rating 4.5/5

Toby C Business - 09/12/2019 TripAdvisor review

Hotel was fine, room, gym etc all good. Staff friendly. Policy of taking deposit and money from guests without informing them or getting consent is wrong. Very confusing and clumsy payment arrangements causing embarrassment in front of house.

Dear Toby C, Thank you for taking the time to share your feedback with us. Please accept our apologies for the unpleasant experiences you encountered during the check-in and check-out process. Your comments have helped us to target specific areas for coordinating training particularly to those who are new to the industry. We appreciate the concern you have shown in how we serve our guests and it is our hope to have the opportunity to welcome you again in the future. Sincerely, Luc Bollen General Manager

Excellent service - very impressed!

Customer review rating 4.3/5

Tim Solo - 04/12/2019 Confirmed reviews ALL

I was able to check into my room early which was great given that I'd just got off a long flight. I also got birthday cards both from the front desk staff and the manager, which were a nice surprise, as well as a couple of gifts! The service I couldn't fault at all! The room was comfortable with a great bed and shower with good pressure, location was also very convenient with a quick walk to the MTR! I'd stay again.

Comfortable and Clean

Customer review rating 4.3/5

Harold Couples - 02/12/2019 Confirmed reviews ALL

very comfortable, location also very close to shopping areas.

Excellent

Customer review rating 4.3/5

Richard W. Couples - 02/12/2019 Confirmed reviews ALL

Very friendly staff

A Nice Stay

Customer review rating 4.3/5

Louise L. Friends - 01/12/2019 Confirmed reviews ALL

Staffs are friendly. Room is nice and spacious. Thank you.

Excellent

Customer review rating 4.3/5

T C. Business - 28/11/2019 Confirmed reviews ALL

Very pleasant stay in this great hotel with most helpful receptionist at an excellent location

Pleasant Pullman HK

Customer review rating 4.3/5

Jr F. Couples - 28/11/2019 Confirmed reviews ALL

It was such a treat spending my bday there in Park Lane Pullman Hotel in HK. The contemporary design is splendid and the food is exquisite. Most of all, the staff is very friendly and accommodating. Special thanks to Hannah from Accor and to Helen, Jekaterina, Carole and Jun from the Executive Floor.

Appreciated the friendly and helpful staff

Customer review rating 4.3/5

Linda Friends - 28/11/2019 Confirmed reviews ALL

Enjoyed the stay. Everything I needed was provided. Your location is also super.

Such a freindly hotel

TripAdvisor rating 4.5/5

radz74 Solo travel - 28/11/2019 TripAdvisor review

It's not the great location but the great staff that make this hotel a stand out for me. Cat, Cindy and the rest of the team are so pleasant and helpful I can't wait for my next stay, which I have already started arranging.

Dear radz74, Thank you very much for taking the time to share your experience on TripAdvisor community. We constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. Your compliments are the best recognition for the team. We truly look forward to having you back for another wonderful stay with us soon! Sincerely, Luc Bollen General Manager
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