The Park Lane Hong Kong - A Pullman Hotel

Customer review rating 4.3/5 10,955 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Park Lane Hong Kong - A Pullman Hotel
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Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Jogging track (Nearby)
Business services
  • 22 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road
Causeway Bay

hong kong
hong kong sar, china

Tel: +85222938888

Fax: (+852)25767853

Check-in from 14h00

Check out up to 12h00

  • CITY FLYER :  A11 VICTORIA PARK

  • MTR :  ISLAND LINE CAUSEWAY BAY

  • By plane

    HONG KONG INTL At 40km / 24.85 miles

GPS :22.281154, 114.186267

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 1 Queen Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 1 Queen Size Bed, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE ROOM, 2 Single Size Beds, Victoria Harbour or Victoria Park View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM PULLMAN ROOM, 1 Queen Size Bed, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe

PREMIUM PULLMAN ROOM, 2 Single Size Beds, Top Floors, City or Victoria Park/ Harbour View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet

FAMILY ROOM, 2 Queen Beds or 1 Queen Bed, 1 Single Bed and 1 Sofa Bed. City view

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM FAMILY ROOM, 2 Queen beds or 1 Queen bed, 1 single bed and 1 sofa bed. Park View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, High Floor with City View

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE EXECUTIVE ROOM, Lounge Access, 1 Queen Size Bed, Victoria Harbour or Park View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)
Rooms

Our restaurants and bars

EBB & FLOW

Type of cuisine: International

An ultra-chic, art and design-inspired all-day-dining lobby lounge offering gourmet coffee, craft cocktails, fresh pastry and an extensive, delectable food menu. . Artist playground with specially commissioned artworks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE

Type of cuisine: French

Urbane in décor, SKYE creates an air of elegance while showcasing the electrifying views of Hong Kong's skyline. In a class of its own, SKYE highlights a contemporary French menu and creative cocktails set to take your breath away.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLAYT

Type of cuisine: International

A playful, cosmopolitan all-day-dining restaurant with an innovative buffet concept and à la carte menu, offering local Cantonese classics and international gourmet delights. Highlights include freshly made pizza and tandoori from a wood-fired oven.

Lunch

06:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYE ROOFBAR

Non contractual photo

An outdoor deck dominated with an illuminating oblong bar offering mesmerizing views of Victoria Harbour and Victoria Park, serving sophisticated cocktails created with artisanal spirits and impressive snacks. An in-house DJ performs every night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 603

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
The Park Lane Hong Kong - A Pullman Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,955 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,518 reviews

Good stay

Customer review rating 4.3/5

Teresa Couples - 24/11/2020 Confirmed reviews ALL

Room is clean. Food is good. Service is good.

Comfortable Relaxing place in the heart of the city

TripAdvisor rating 4.5/5

dilipkumar2019 Business - 24/11/2020 TripAdvisor review

It is a nice property in the heart of the main city of Hongkong where you can relax comfortably. Staffs are very humble and cooperative. Most of the shopping areas are near by. Rooms were of great harbor view.

Dear dilipkumar2019, Thank you very much for taking the time to let us know about your stay and for sharing such kind compliments. We are glad to know that your experience was up to your expectations and that you enjoyed both our hotel and the strategic location for shopping. We look forward to welcoming you again in the near future. Sincerely, Luc Bollen General Manager

very good stay

Customer review rating 4.3/5

Rose C. Families - 23/11/2020 Confirmed reviews ALL

we are so happy have a family trip in this hotel, nice food ,nice view , nice service! and very hygienic !

good stay

Customer review rating 4.3/5

K N. Families - 23/11/2020 Confirmed reviews ALL

for the Staycation dinner menu, the set dinner choices are not appealing at all. The desert was really disappointing, presentation is .....! I would rather you offer the buffet lunch or dinner.

Dear K N., Thank you for taking the time to tell us about your experience. While we are glad that you enjoyed your stay with us, however, it is saddened to hear about your culinary experience. Rest assured that we have shared your feedback with our Food & Beverage Manager and will definitely review our offers for improvement. We very much appreciate your sharing your concern on how we can better serve our guests and sincerely look forward to the opportunity to welcome you back again for a much-enhanced experience in the near future. Sincerely, Guest Experience Manager

Perfect! Location and service!!

TripAdvisor rating 4.5/5

cathycathy1030 20/11/2020 TripAdvisor review

Conveniently located near causeway bay station. Post office is just at the opposite side of the road inside the Windsor House. Sogo department store, Donki, supermarket and different luxury brands are all nearby. Wonderful for your few days in Hong Kong. The loyalty service of this hotel is doing very well. They follow up promptly about my enquiries. FNB is also very nice there. I had the executive lounge offer at the Ebb & Flow which provided very attentive service. Well done and thanks. 👍🏻👍🏻

Dear Cathy, Thank you for taking the time to share your wonderful experience on TripAdvisor community. It is a pleasure to learn that your stay with us was enjoyable and that our facilities and services surpassed your expectations. We appreciate your high recommendation and look forward to welcoming you back again in the near future. Sincerely, Luc Bollen General Manager

Thank you so much for the the great accomodating with me while i am staying in your hotel and a good service and the staff are nice.,i had enjoyed my days..thank you so much and Godbless!!

Customer review rating 4.3/5

Evangeline Solo - 19/11/2020 Confirmed reviews ALL

I extremely satisfied with everything and enyoyed!!thank you so much and Godbless!!

Great stay experience

Customer review rating 4.3/5

Po K. K. Business - 19/11/2020 Confirmed reviews ALL

From the very beginning before I had flown to Hong Kong. A kind gentleman named Kalvin Chung had helped me sort out my stay at Park Lane. The service was very efficient and fast. Even after I had landed in Hong Kong, the room stay and everything was perfect in the suite we were staying in. Plenty of amenities during our stay supplied by the staff. Was very comfortable.

Satisfied stay

Customer review rating 4.3/5

Mrs E. G. Solo - 19/11/2020 Confirmed reviews ALL

Room is clean and the view is excellent! Staffs are helpful and kind ! Wonderful services !!

Good customer service

Customer review rating 4.3/5

Mandy Friends - 17/11/2020 Confirmed reviews ALL

The receptionist advise that we can have the tea next day, so that we can have place to stay in between check out and cocktail class. We can’t open the Champaign and your staff is happy to help. The staff in lounge is willing to listen.

Dear Mandy, Thank you for the kind review of our hotel! We are glad that you enjoyed every aspect of your stay. It is reviews like this one that our staff work so hard for, rest assured your comments will be shared with the team. Your feedback serves as an encouragement to the team to continuously strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Well located

Customer review rating 4.3/5

Alice Families - 17/11/2020 Confirmed reviews ALL

The location is very good and convenience. It’s perfect for foreign visitors but not the main concern for local residents planning for staycation

Dear Alice, Thank you for sharing your review with us. We are sorry to learn that the staff service you had experienced during your stay negatively impact your experience with us. Your feedback has been shared with our respective Heads of Department to ensure we deliver the best customer service at all times. We truly appreciate the time you have taken to provide us with valuable feedback which we rely on to learn and improve to continuously strive for excellence. Again, thank you for choosing our hotel for your staycation and we look forward to welcoming you back in the near future. Sincerely, Guest Experience Manager

Fair Stay

Customer review rating 4.3/5

Ken Families - 17/11/2020 Confirmed reviews ALL

Resistance of voice is not good. I can hear voice from my room when I was in the pathway. I could also hear what the next room guests were speaking during night time. Although the hotel is providing the toothbrush for children, but without toothpaste for children. No stepper for children and the faucet is too high for children. No warm air, the cold air from pathway could get into the room and making the room so cold. No carpet in the room, a lot of dust on the floor in the room.

Dear Ken, Thank you for taking the time to share your detailed review with us. We valued our guest's feedback greatly for us to closely monitor and improve our quality of services and facilities to enhance guest's satisfaction. We very much appreciate your sharing your concerns and do hope to have the opportunity to welcome you and your family again in the near future. Sincerely, Guest Experience Manager

Happy stay

Customer review rating 4.3/5

Pl Friends - 17/11/2020 Confirmed reviews ALL

The hotel condition is better than I expected that's probably because it was renovated. The service was great, dining was great.

Fantastic new rooms - very clean, well designed and comes with good amenities

Customer review rating 4.3/5

A W. Couples - 17/11/2020 Confirmed reviews ALL

Front desk Leo has been amazing. Good at 'selling' an upgrade room when I mentioned I would be working from hotel room for 2 weeks. Never made us feel like we are infectious despite quarantine stay. Same with concierge and housekeeping service. Calls are picked up within 3 rings and addressed us by names. So well done!

Good stay

Customer review rating 4.3/5

C. C. K. Couples - 16/11/2020 Confirmed reviews ALL

celebration of marriage anniversary for one relaxing night

Dear Mr C., Thank you for the kind review of our hotel! We are glad that you enjoyed every aspect of your stay. It is reviews like this one that our staff work so hard for, rest assured your comments will be shared with the team. Your feedback serves as an encouragement to the team to continuously strive for excellence. Happy Anniversary once again and we look forward to welcoming you both for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Well location

Customer review rating 4.3/5

Wai M. C. Friends - 16/11/2020 Confirmed reviews ALL

No bathtub

Dear Mr C., Thank you for the kind review of our hotel! We are glad that you enjoyed your stay with us. We have taken note of your room preference with a bathtub to enhance your future experience. We appreciate your feedback and look forward to welcoming you and your friends for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Fantastic

Customer review rating 4.3/5

Jim Solo - 16/11/2020 Confirmed reviews ALL

Excellent customer service, thankyou!

Good stay

Customer review rating 4.3/5

Nic-hk Couples - 15/11/2020 Confirmed reviews ALL

It was our anniversary day. A nice touch of sending us a free bottle of wine and snacks. The hotel is extremely well located though the room facility is a bit old.

Dear Nic-HK, Thank you for the kind review of our hotel! We are glad that you enjoyed your stay with us. It is reviews like this one that our staff work so hard for, rest assured your comments will be shared with the team. Happy Anniversary once again and the Pullman team look forward to having you both back again in the near future. Sincerely, Guest Experience Manager

Relax environment

Customer review rating 4.3/5

Bonnie W. Couples - 14/11/2020 Confirmed reviews ALL

Good service of reception and 27f staff

Dear Ms W., Thank you for the kind review of our hotel! We are glad that you enjoyed your stay with us. We valued your feedback greatly for us to continuously strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager

Good staff and good location

Customer review rating 4.3/5

Ceci C. Couples - 11/11/2020 Confirmed reviews ALL

All staff are nice and helpful! The location is very convenient. We had a relaxing and enjoyable weekend!

A well located business hotel, but lacking facilities; F&B needs major improvements

Customer review rating 4.3/5

Ac Friends - 11/11/2020 Confirmed reviews ALL

A mediocre stay in a well located area. F&B across the board was sup par and need major improvements. Could provide more facilities.

Dear AC, Thank you for taking the time to provide us with feedback on your recent stay with us. We are sorry to learn that your experience did not fulfil your expectations, please allow us to express our sincerest apologies. We appreciate your sharing your feedback which has helped us to target areas for improvement. It is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

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