The Park Lane Hong Kong - A Pullman Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 3,780 reviews

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The Park Lane Hong Kong - A Pullman Hotel - Image 1
The Park Lane Hong Kong - A Pullman Hotel - Image 2
The Park Lane Hong Kong - A Pullman Hotel - Image 3
The Park Lane Hong Kong - A Pullman Hotel - Image 4
310 Gloucester Road, Causeway Bay, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Free WIFI

  • Rebranded in 2015, undergoing refurbishment and upgrade since then.

  • New Executive Rooms and Lounge with free breakfast and discounts

  • Rooftop bar with panoramic view of Victoria Harbour and Park

  • In city centre, 2-minutes from closest metro and bus stops

Our accommodation(s)

Hotel location

The Park Lane Hong Kong - A Pullman Hotel

310 Gloucester Road, Causeway Bay
0 HONG KONG
Hong Kong SAR, China

GPS:22.281154, 114.186267

Telephone
Fax +852 2576 7853

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,780 reviews

TripAdvisor Rating  4.5/5  3,393 reviews

Certificate of excellence 2024

Questionable decisions for a top location hotel

TripAdvisor rating 3.0/5

cepuk TripAdvisor review

The hotel’s location is absolutely fantastic, truly one of the highlights of my visit. However, the overall experience was marred by several issues that left me with mixed feelings. While the hotel has undergone some partial renovations (new carpets and beds), much of the general technology feels outdated, particularly the electronics and bathroom facilities. Additionally, the doors are quite loud when closing, which made me feel uncomfortable as I worried about disturbing other guests. As a Gold member of the ALL loyalty program, I was disappointed to learn that the welcome drink was not available at the rooftop bar but only at the lobby bar—and restricted to a specific list of drinks. This felt far from welcoming. On the positive side, we did visit the rooftop bar, which offered nice views, but the experience was underwhelming due to the poor sound quality from the loudspeakers. The breakfast, on the other hand, was excellent—definitely a highlight of the stay. I booked two rooms for my group of four friends. Unfortunately, only my room had a fruit platter, which created an awkward impression, as if I had received an upgrade at my friends’ expense. My room had a fantastic view of the park, while my friends enjoyed lovely views of the city and harbor. While both views were beautiful, the disparity added an element of discomfort. Another downside was the minibar—it was completely empty, and we had to pay upfront for any drinks delivered to our room, despite a deposit being held. Furthermore, there was no bottled water provided in the rooms due to an eco initiative. While I understand the reasoning, bottled water is a convenience I often carry with me while exploring the city. When I requested a bottle from room service, I was surprised to learn I had to pay for it. In summary, while I enjoyed visiting one of my favorite cities in the world with my friends, the stay did not fully meet my expectations, especially considering the price. While the location and breakfast were standout positives, the outdated facilities, restrictive loyalty benefits, and other small inconveniences left me with mixed feelings about the experience.

Fantastic location and the warmest welcome from Kitty!

TripAdvisor rating 5.0/5

seizanr TripAdvisor review

This was a birthday weekend trip with my hubby and friends. Check-in was seamless through the ALL (Accor) counter. Kitty (Hello! Kitty) was very warm and patient with our questions and requests. She even arranged for me to have some wine and chocolates sent to the room. Breakfast at Playt was plentiful and full of choices. Breakfast at the executive lounge was also quite good. The fitness center was small but I was able to complete my routine with the free weights. The location - being just across Victoria Park was the best! I was able to have a wonderful morning run all the way to Causeway Bay. Behind the building you can walk to Times Square and all the other places for happy shopping and eating! I am sad though that Accor will lose this property in their roster soon. We will return!

Outstanding Service in Park Lane Hotel

TripAdvisor rating 5.0/5

Safari13814133316 TripAdvisor review

I would like to appreciate your hotel customer service and clean & tidy bedrooms. I always stay a few days in your hotel every month this year. Every time I check in, your staff give me very sweet smiling and warm service, especially Kitty, Kennix and Ursa. For example, once they looked at me not well while I was checking in. They suggested me to see doctor as soon as possible and drink more warm water at night. On the other hand, your bedrooms are usually clean and tidy! Thank you! :) Ling (ACCOR)

Memorable Trip for sure!

TripAdvisor rating 5.0/5

addy b Friends getaway - TripAdvisor review

Loved loved loved my stay! Honestly, the staff made me feel like I was home, away from home. Everyone was somehow so professional whilst being very very welcoming and friendly. Shoutout to my faves - Sandy, June, and Joey for being so amazing and taking such such great care of me! I look forward to staying here again because of you!

I would like to call it A Home Away From Home.

TripAdvisor rating 5.0/5

ysk47 TripAdvisor review

I have been a regular at the hotel. In fact, I had stayed there a few weeks at a time in September, October and November. The location of the hotel is great with many shops and eateries nearby. The rooms were clean and the housekeeping always does a good job. The thing that impresses me most are the staff at the Executive Lounge. They are Sandy, Kitty, Florance, June, Neo, Michelle, Julia, Julius, Jack,Joey, Samson, Chloce, Grace and Chan. They are always courteous and welcoming. I get to know them well as I had been staying there for a while. they remember small things like that I do not take cold drinks; so they keep the fruit juice at room temperature for me. The doorman Sony and his two other pals were always friendly and welcoming.

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Other web-users rate our hotel

  • 3,605 reviews 9.8/10 Location
  • 3,467 reviews 7/10 Room
  • 3,311 reviews 8.2/10 Service
  • 39 reviews 7.9/10 WiFi
  • 1,218 reviews 6.8/10 Amenities
  • 1,083 reviews 8/10 Cleanliness
  • 514 reviews 6.2/10 Value
  • 463 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.