The Park Lane Hong Kong - A Pullman Hotel

Staff is very polite. Hotel room was spacious and view overlooking the victoria park with a partial harbour was awesome.The purpose of staying in Park Lane for the celebration of my parent. I like the yoga mat facility. Ella in email responses my request very fast and professional.

Well corporation, I asked for help in front desk and housekeeping came very fast to my room.

The room is spacious and well decorated, very relaxing overlooking Victoria Park, so I could enjoy working in a great environment. The executive lougne service is attentive and the staff are very polite and kind.

It’s my second time staying in Parklane. As usual, the waiting time is 1-1.5hrs, which is kind of depressing for people like me who have been having depression and a mental breakdown lately. The front desk is accommodating and informative. And thanks to her help, my checkout time got extended, and I can finally get some rest and less anxiety. The room is generally clean, but I find one “curly hair” on the bed near the pillow.

Cannot feel like a 5 star stay, front desk staff is normal. Room service is slow. Did not pick up call and had to call several time. when we first got into the washroom, there was hair left. Body wash was not enough and hard to use. When asked for extra one, the refill pack's manufacturing date was 2019. Somehow feel itchy during the stay and the air was not fresh. The theme of room is so far okay. But the flower decoration was missed and after enquiry, was given back.