Overall satisfied, staff are nice Room is new furnished with nice view But the wifi connection is poor

The hotel location is good and convenience. The customer service is very nice and could fulfill the same request of the room requirement during booking. Both check-in & out is fast and the reception is very polite & pleasant. The indoor 4 course dinner is delivered on time and delicious. The only improvement is the chairs inside the room are not comfortable for dinner especially the one with curve seat.

Starting with Tea Buffet which was unexpectedly good. We had an 1-hour massage chairs which was also very good. The breakfast at PlayT was good as usual.

Nice Stay, good location

It is so happy to stay here. Thanks for the decorations and good serving. I love the bathtub and the view. It’s so lovely.

It’s a great experience so I come back again and again

We recently enjoyed a long extended stay at the Pullman Park Lane. It was absolutely delightful due in no small part to the the wonderful staff team. Every single member of the team are courteous, always professional, efficient and nothing was ever too much trouble. We were delighted with the suite accommodation which we moved into for our final 5 nights. So spacious! Thank you Cindy and reception team for all the birthday surprises and thank you to the excellent team in the Executive Lounge led by Angus. We can't praise you all enough!

This is my third stay in the past two months. The rooms are clean and the location is convenient. Most importantly, the service is wonderful which make us staying here again and again. The Loyalty Service Team tried their best to make our stay unique, pleasant and memorable. They surprised me by decorating my room with lots of balloons as they knew that I was celebrating my wedding anniversary with my husband. Special credit to Angus & Cindy. Angus helped us through the whole trip, no matter in the reception counter, executive lounge or PLAYT, he served us sincerely and we really appreciated it. Cindy helped us with the check-in and check-out, she is cheerful and caring. They both helped us to comfort our impatient son. And my son keeps remembering them after the trip. The trip is so impressive that we are looking forward to coming back again.

While the border is still closed, I spent my last weekend here. As usual, I chose my favourite Premium Deluxe Room package as I enjoy very much the HKD1,000 dining credit as well as the executive lounge. I wrote a review earlier this year (or later last year, can't remember exactly) showing my disappointment regarding the closure of the lounge, and now it's open again, which explains why I'm back. One thing to mention is, the lounge staff is wonderful, namely Roger, June and Carol if I remember their names correctly. Also, as a smoker, I come down to the front door often and the doorman Sony impresses me a lot, with his funniness, passion and politeness. So, in general, I do recommend Pullman if you wish to have a nice stay.

My last stay was 3 months ago, which’s for my husband’s birthday. I’m back again for my birthday... you’re the Birthday Hotel of this year....XD We are impressed for the renovated room with updated technologies, built-in button of Bluetooth for my own music devices. Airplay on TV is a NEW NORMAL! Dining at Skye to enjoy a great meal and view. Staffs at the Edd+ were helpful. BTW Playt served decent Earl Grey tea rather than Ebb+ or Skye. Last but not least, the loyalty service offer Cindy is my favorite lady, she is extremely friendly and understanding. Front office Annie and the team also helped a lot. ;)

All staff are very good and helpful. The room is quite big but the view is not good. I am very surprise that the television have airplay (iphone can share screen to TV) but it have some defective pixel.

hotel location is good located at Causeway Bay, many department stores near the hotel, and many restaurants also need the hotel, also have so many options for the good outside the hotel, over all the hotel services are good, no need spend so many time to do the check in and check out, but room cleanliness is not so good

We often return to the same hotel for a relaxing break every now and then, especially if it is a convenient place where we can get to most things easily.  PARK LANE HK @Causeway Bay is a great choice in that regard. The staycation does have a specific attraction with its complimentary class from a wide range of choices including Cocktail, Tarot, Yoga, Art Jamming, Fitness, Dessert making, Cooking and even Photography.  A refreshing new idea to enrich your other interest during the relaxing stay.  Of course, the closure of Fitness Centre and Swimming Pool is as ordered by the Hong Kong Government at this Pandemic time but I doubt few travellers will ever make the best use of such facilities at the best of time. From the car park attendant (Sony and others) to room and restaurant services one feels being welcomed and attentive. It is a relatively old Hotel in the prime commercial/business centre yet it's been modernized with its bright and good size room by HK standard. The open view of Victoria Park or Harbour would add value to the delightful stay.

This is the first time I stay in the hotel. There are many shops and food outlets within walking distance. The check-in process is fast and the staff member is polite. My room is upgraded to the Premium Pullman Room which is on the 24th floor. The view from the room is great. Victoria Park and the harbour can be seen clearly. The quality of the amenity items is excellent. I appreciate the welcome card from the Loyalty Service Team. As it is the period of Chinese New Year, a mandarin pot tree is drawn and new year blessing is written on the card. I like the card very much. Thank you Hannah, Gigi, Cason, Wing and Cindy. I hope I can meet all of you on my next stay in the future. On the second day of my stay, I have my lunch at the Skye Rooftop Bar. The environment is comfortable and the view is gorgeous. The food is excellent as well. The bread rolls and the salad is fresh. The lamb is tender. The dessert plate at the end is delicious as well. I really enjoy the dining experience on that day. However, I feel a bit uncomfortable when I have my welcome drink after check-out. At the moment I enter EBB & Flow on the lobby floor, I am requested to use the app "Leave Home Safe", I tell the staff member at the entrance that I do not have the app. She says I can download it immediately but she does not give me another option that I can leave my contact infomation instead. Until I say I would rather give her my contact information, she just rememberthat she can write down my information. I hope it is because it is the first day of implementing this measure and the staff member cannot react promptly. Anyway, the overall experience of the stay is excellent and I would like to have another stay in the future.

Though long queue of Valentine, family members and I were taken well by your collleagues. Especially Keith served us diligently. Perhaps you should think of another way of speedy checkin on the next event. Anyway, the stay was very good.