Dear Mr. C. Jihwan, Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the inconvenience you experienced during check-in and for the concern caused by the incident during breakfast. We are pleased to know that you found your room comfortable and appreciated the overall breakfast selection and quality. However, we fully understand how the payment confusion at arrival and finding an ant in your pho affected your experience. We regret that our response did not restore your confidence in enjoying your breakfast. Your feedback has been shared with the relevant teams for careful review and follow-up. We remain committed to improving our service consistency and maintaining the highest standards of cleanliness and food safety. We sincerely hope to have the opportunity to welcome you again and provide you with a more seamless and reassuring experience. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your wonderful feedback and excellent rating. We are delighted to know that you enjoyed the interior design of Mövenpick Living West Hanoi and found the artistic colour contrasts comforting during your stay. It is truly rewarding to hear that our design contributed to your sense of comfort. We appreciate your kind words and look forward to welcoming you back for another relaxing stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you for sharing your feedback and for your rating. We are pleased to know that you enjoyed a smooth check-in experience and particularly liked our delicious breakfast pho. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mövenpick Living West Hanoi for an even more enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your perfect rating and kind feedback. We are especially delighted to know that you have been staying with us for a long time and continue to enjoy the cleanliness of our residence and the quality of our service. Your continued trust means a great deal to us. We look forward to making Mövenpick Living West Hanoi feel like your home away from home for many more stays to come. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your rating and for sharing your feedback with us. We are pleased to know that you were satisfied with the cleanliness of our rooms and facilities, as well as the friendly service from our team. At the same time, we sincerely apologize for the inconvenience and confusion caused by the reservation being confirmed before you completed the payment process. We fully understand how concerning this must have been, and we are sorry that you have not yet received a response to your complaint. We truly value your feedback and hope the matter will be addressed promptly. We also appreciate your kind words about our team and facilities, and look forward to having the opportunity to provide you with a smoother experience in the future. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you for sharing your feedback and for your kind words about our friendly team and pleasant room conditions. We are delighted to know that you found your stay to offer good value for money. Your appreciation means a great deal to us, and we look forward to welcoming you back to Mövenpick Living West Hanoi for another enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you for sharing your feedback and for your wonderful rating. We are pleased to know that our convenient location suited your business trip and that you enjoyed the breakfast and found your room clean and comfortable. Your satisfaction is a great encouragement to our team. We truly appreciate your support and look forward to welcoming you back to Mövenpick Living West Hanoi on your next visit to Hanoi. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Ms. O. Eun S., Thank you for taking the time to share your feedback and for highlighting our convenient location near Koreatown and the value we offer for business travelers. We appreciate your comments regarding our positioning as a business-oriented hotel. At the same time, we are sorry to learn that your overall experience did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to enhance our facilities and services. We hope to have the opportunity to welcome you back to Mövenpick Living West Hanoi and provide you with an improved experience in the future. Warm regards, General Manager O. Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your perfect rating and for sharing your thoughtful feedback. We are delighted to know that you appreciated the cleanliness of our hotel and the friendliness of our team. We are also pleased that you enjoyed our swimming pool. We understand your comment regarding the water temperature and how the indoor, air-conditioned environment may make swimming feel a little chilly. Your feedback is valuable, and we will share it with the relevant team for consideration. Thank you again for helping us identify opportunities to further improve our facilities and guest experience. We look forward to welcoming you back to Mövenpick Living West Hanoi for an even more enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your kind feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed our convenient location and had a comfortable and clean stay with us. Your encouraging words are truly appreciated and motivate our team to continue delivering excellent experiences for our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your kind feedback regarding your stay at Mövenpick Living West Hanoi. We are delighted to know that you appreciated the cleanliness of our newly opened hotel and had a comfortable experience with us. It is especially rewarding to hear that Anh’s thoughtful assistance and hospitality helped you relax comfortably before your journey to the airport. Your kind recognition will certainly be shared with him. Thank you once again for your wonderful support. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the cleanliness of our facilities. At the same time, we sincerely regret that the breakfast variety and quality did not meet your expectations as a 5-star hotel experience. Your comments are very important to us and have been shared with our Culinary and F&B teams for careful review and improvement. We are continuously working to enhance our breakfast offerings to better satisfy our guests. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the modern facilities of the hotel. At the same time, we sincerely regret that the food and beverage experience did not meet your expectations. Your comments have been shared with our Culinary and F&B teams for review as we continuously work to improve the quality and variety of our offerings. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better dining experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your wonderful feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed the peaceful atmosphere of our hotel and were able to relax comfortably away from the busy downtown area. Your kind words are truly appreciated and serve as great motivation for our team to continue providing memorable experiences for our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you were overall satisfied and appreciated the room condition. At the same time, we sincerely apologize for the disturbance caused by outside noise, which affected your sleep. We understand how important a quiet environment is, and your feedback has been noted for us to review possible solutions. Should you visit us again, please feel free to let us know your preference for a quieter room location, and we will do our best to accommodate. We hope to have the opportunity to welcome you back for a more restful stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your recent stay at Mövenpick Living West Hanoi. We are thrilled to hear that you found our location convenient – it’s always a pleasure to know that our guests appreciate the accessibility we offer. We also appreciate your suggestion for a greater variety in our breakfast offerings. Your feedback is valuable, and we will certainly take it into consideration as we continue to improve and evolve our services to meet the needs of our guests. We hope to welcome you back in the near future and provide an even better experience. Should you have any further requests or suggestions, please don’t hesitate to reach out. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mövenpick Living West Hanoi. We are pleased to know that you found the bedding comfortable and the cleanliness satisfactory, and that our breakfast team made a positive impression with their friendly hospitality. We also appreciate your suggestions regarding the bathroom faucet and the potential for an additional breakfast discount. Your comments will be shared with our management team for consideration as we continually strive to improve our guest experience. We hope to have the pleasure of welcoming you back soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to hear that you appreciated the friendliness of our F&B team. Your kind words will certainly be shared with them as encouragement. At the same time, we are truly sorry to learn about your experience with our reception staff. Please accept our sincere apologies if their demeanor came across as unfriendly or lacking warmth. This is certainly not the level of hospitality we strive to provide. Your feedback has been shared with the Front Office team for immediate review and further training to ensure a more welcoming and engaging interaction with all our guests. We would greatly appreciate it if you could share more details about your experience, so we can better understand and address the matter. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much improved experience. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your positive feedback following your stay at Mövenpick Living West Hanoi. We are delighted to hear that you appreciated our friendly service and found the hotel’s location convenient during your visit. Your kind comments are truly encouraging for our team and motivate us to continue delivering warm and attentive hospitality to every guest. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi