Dear valued guest, Thank you for sharing your feedback and for your wonderful rating. We are pleased to know that our convenient location suited your business trip and that you enjoyed the breakfast and found your room clean and comfortable. Your satisfaction is a great encouragement to our team. We truly appreciate your support and look forward to welcoming you back to Mövenpick Living West Hanoi on your next visit to Hanoi. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Ms. O. Eun S., Thank you for taking the time to share your feedback and for highlighting our convenient location near Koreatown and the value we offer for business travelers. We appreciate your comments regarding our positioning as a business-oriented hotel. At the same time, we are sorry to learn that your overall experience did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to enhance our facilities and services. We hope to have the opportunity to welcome you back to Mövenpick Living West Hanoi and provide you with an improved experience in the future. Warm regards, General Manager O. Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your perfect rating and for sharing your thoughtful feedback. We are delighted to know that you appreciated the cleanliness of our hotel and the friendliness of our team. We are also pleased that you enjoyed our swimming pool. We understand your comment regarding the water temperature and how the indoor, air-conditioned environment may make swimming feel a little chilly. Your feedback is valuable, and we will share it with the relevant team for consideration. Thank you again for helping us identify opportunities to further improve our facilities and guest experience. We look forward to welcoming you back to Mövenpick Living West Hanoi for an even more enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your kind feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed our convenient location and had a comfortable and clean stay with us. Your encouraging words are truly appreciated and motivate our team to continue delivering excellent experiences for our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your kind feedback regarding your stay at Mövenpick Living West Hanoi. We are delighted to know that you appreciated the cleanliness of our newly opened hotel and had a comfortable experience with us. It is especially rewarding to hear that Anh’s thoughtful assistance and hospitality helped you relax comfortably before your journey to the airport. Your kind recognition will certainly be shared with him. Thank you once again for your wonderful support. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the cleanliness of our facilities. At the same time, we sincerely regret that the breakfast variety and quality did not meet your expectations as a 5-star hotel experience. Your comments are very important to us and have been shared with our Culinary and F&B teams for careful review and improvement. We are continuously working to enhance our breakfast offerings to better satisfy our guests. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the modern facilities of the hotel. At the same time, we sincerely regret that the food and beverage experience did not meet your expectations. Your comments have been shared with our Culinary and F&B teams for review as we continuously work to improve the quality and variety of our offerings. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better dining experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your wonderful feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed the peaceful atmosphere of our hotel and were able to relax comfortably away from the busy downtown area. Your kind words are truly appreciated and serve as great motivation for our team to continue providing memorable experiences for our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you were overall satisfied and appreciated the room condition. At the same time, we sincerely apologize for the disturbance caused by outside noise, which affected your sleep. We understand how important a quiet environment is, and your feedback has been noted for us to review possible solutions. Should you visit us again, please feel free to let us know your preference for a quieter room location, and we will do our best to accommodate. We hope to have the opportunity to welcome you back for a more restful stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your recent stay at Mövenpick Living West Hanoi. We are thrilled to hear that you found our location convenient – it’s always a pleasure to know that our guests appreciate the accessibility we offer. We also appreciate your suggestion for a greater variety in our breakfast offerings. Your feedback is valuable, and we will certainly take it into consideration as we continue to improve and evolve our services to meet the needs of our guests. We hope to welcome you back in the near future and provide an even better experience. Should you have any further requests or suggestions, please don’t hesitate to reach out. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mövenpick Living West Hanoi. We are pleased to know that you found the bedding comfortable and the cleanliness satisfactory, and that our breakfast team made a positive impression with their friendly hospitality. We also appreciate your suggestions regarding the bathroom faucet and the potential for an additional breakfast discount. Your comments will be shared with our management team for consideration as we continually strive to improve our guest experience. We hope to have the pleasure of welcoming you back soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to hear that you appreciated the friendliness of our F&B team. Your kind words will certainly be shared with them as encouragement. At the same time, we are truly sorry to learn about your experience with our reception staff. Please accept our sincere apologies if their demeanor came across as unfriendly or lacking warmth. This is certainly not the level of hospitality we strive to provide. Your feedback has been shared with the Front Office team for immediate review and further training to ensure a more welcoming and engaging interaction with all our guests. We would greatly appreciate it if you could share more details about your experience, so we can better understand and address the matter. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a much improved experience. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your positive feedback following your stay at Mövenpick Living West Hanoi. We are delighted to hear that you appreciated our friendly service and found the hotel’s location convenient during your visit. Your kind comments are truly encouraging for our team and motivate us to continue delivering warm and attentive hospitality to every guest. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you were satisfied with our convenient location and the condition of your room. Your positive comments are truly encouraging for our team. At the same time, we sincerely apologize for the inconvenience caused by the restricted lounge access during the Lunar New Year holiday. This special period sometimes requires adjustments to our services, but we understand how disappointing this may have been, especially if you were looking forward to enjoying the lounge facilities. Please rest assured that your feedback has been noted and shared with the relevant team for consideration as we continuously work to enhance our guest experience. We truly appreciate your understanding and hope to have the pleasure of welcoming you back again for a fully seamless stay in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you so much for your wonderful feedback! We are truly delighted to hear that you enjoyed our convenient location, comfortable space, and the bright, welcoming atmosphere created by our team. Knowing that you could feel the genuine care we put into looking after our guests means the world to us. It is especially heartwarming to know that your stay with us was the best experience you had in Hanoi. Your kind words are a great encouragement to our entire team to continue delivering heartfelt hospitality every day. We sincerely appreciate you choosing to stay with us and look forward to welcoming you back on your next visit. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing Mövenpick Living West Hanoi for your family trip. We are truly delighted to know that you were satisfied with the clean condition of the hotel and the excellent service provided by our team. It is especially rewarding to hear that everyone in your family had a pleasant and comfortable experience with us. Your kind words are a great encouragement to our team, and we sincerely appreciate you taking the time to share them. We look forward to welcoming you and your family back again in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your positive feedback. We are glad you enjoyed our clean and quiet environment, as well as our convenient location. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for sharing your kind feedback following your stay at Mövenpick Living West Hanoi. We are delighted to know that you were very satisfied with the warm and friendly service during breakfast. Your special appreciation for Ms. Anh and Ms.Ly truly means a great deal to us, and your kind words have been shared with them as a wonderful encouragement. Thank you once again for your trust and support. We look forward to welcoming you back again in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for your wonderful feedback and for choosing to stay with us each time you visit Vietnam at Mövenpick Living West Hanoi. We are truly delighted to know that you feel comfortable with us and consider our hotel like a home away from home. It is especially rewarding to hear that our clean environment, friendly service, and convenient location near your business destinations continue to meet your expectations. Thank you for your continued trust and loyalty. We sincerely look forward to welcoming you back again on your future visits. Warm regards, Hotel Management Mövenpick Living West Hanoi