Dear Mr. L., Thank you for your positive rating and for sharing your feedback. We are pleased to know that you had a generally enjoyable stay, although we regret that we were unable to provide a room upgrade on this occasion. We appreciate your understanding and look forward to welcoming you back to Mövenpick Living West Hanoi for another pleasant stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Valued Guest, It is a pleasure to know that you had such a relaxing stay at Mövenpick Living West Hanoi. We are especially happy that our Lounge team’s warm hospitality and our housekeeping team’s attention to cleanliness contributed to your comfortable experience. Your recognition means a great deal to our colleagues, and we will gladly share your kind words with them. Thank you for your continued trust in Accor as a valued Platinum member. We look forward to welcoming you back for another memorable stay in Hanoi. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your thoughtful feedback and for rating your experience with us so highly. While we understand that our location away from the city centre and Hanoi’s busy traffic made getting around less convenient, we are pleased that you were impressed by our facilities, the excellent condition of your room, and the service provided by our team. Your comments are valuable to us, and we are grateful that these positive aspects contributed to an enjoyable stay despite the transportation challenges. We hope to have another opportunity to welcome you and your partner back to Mövenpick Living West Hanoi. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Dear Mr. Valued Guest, We are delighted to hear that our convenient location, comfortable room and breakfast made your stay such a pleasant one. What makes your feedback even more meaningful to us is knowing that you recommended Mövenpick Living West Hanoi to two other guests, and that they were also satisfied with their stays. We truly appreciate the trust you placed in us when making that recommendation. Thank you for sharing your experience with us. We hope Mövenpick Living West Hanoi will continue to be your preferred choice whenever you or your colleagues visit Hanoi. We look forward to welcoming you and your guests again soon. Warm regards, Oh Jung Hyun General Manager Mövenpick Living West Hanoi

Dear Mr. C. Jihwan, Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the inconvenience you experienced during check-in and for the concern caused by the incident during breakfast. We are pleased to know that you found your room comfortable and appreciated the overall breakfast selection and quality. However, we fully understand how the payment confusion at arrival and finding an ant in your pho affected your experience. We regret that our response did not restore your confidence in enjoying your breakfast. Your feedback has been shared with the relevant teams for careful review and follow-up. We remain committed to improving our service consistency and maintaining the highest standards of cleanliness and food safety. We sincerely hope to have the opportunity to welcome you again and provide you with a more seamless and reassuring experience. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your wonderful feedback and excellent rating. We are delighted to know that you enjoyed the interior design of Mövenpick Living West Hanoi and found the artistic colour contrasts comforting during your stay. It is truly rewarding to hear that our design contributed to your sense of comfort. We appreciate your kind words and look forward to welcoming you back for another relaxing stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you for sharing your feedback and for your rating. We are pleased to know that you enjoyed a smooth check-in experience and particularly liked our delicious breakfast pho. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mövenpick Living West Hanoi for an even more enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your perfect rating and kind feedback. We are especially delighted to know that you have been staying with us for a long time and continue to enjoy the cleanliness of our residence and the quality of our service. Your continued trust means a great deal to us. We look forward to making Mövenpick Living West Hanoi feel like your home away from home for many more stays to come. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your rating and for sharing your feedback with us. We are pleased to know that you were satisfied with the cleanliness of our rooms and facilities, as well as the friendly service from our team. At the same time, we sincerely apologize for the inconvenience and confusion caused by the reservation being confirmed before you completed the payment process. We fully understand how concerning this must have been, and we are sorry that you have not yet received a response to your complaint. We truly value your feedback and hope the matter will be addressed promptly. We also appreciate your kind words about our team and facilities, and look forward to having the opportunity to provide you with a smoother experience in the future. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you for sharing your feedback and for your kind words about our friendly team and pleasant room conditions. We are delighted to know that you found your stay to offer good value for money. Your appreciation means a great deal to us, and we look forward to welcoming you back to Mövenpick Living West Hanoi for another enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you for sharing your feedback and for your wonderful rating. We are pleased to know that our convenient location suited your business trip and that you enjoyed the breakfast and found your room clean and comfortable. Your satisfaction is a great encouragement to our team. We truly appreciate your support and look forward to welcoming you back to Mövenpick Living West Hanoi on your next visit to Hanoi. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Ms. O. Eun S., Thank you for taking the time to share your feedback and for highlighting our convenient location near Koreatown and the value we offer for business travelers. We appreciate your comments regarding our positioning as a business-oriented hotel. At the same time, we are sorry to learn that your overall experience did not fully meet your expectations. Your feedback is valuable to us as we continuously strive to enhance our facilities and services. We hope to have the opportunity to welcome you back to Mövenpick Living West Hanoi and provide you with an improved experience in the future. Warm regards, General Manager O. Jung Hyun Mövenpick Living West Hanoi

Dear valued guest, Thank you very much for your perfect rating and for sharing your thoughtful feedback. We are delighted to know that you appreciated the cleanliness of our hotel and the friendliness of our team. We are also pleased that you enjoyed our swimming pool. We understand your comment regarding the water temperature and how the indoor, air-conditioned environment may make swimming feel a little chilly. Your feedback is valuable, and we will share it with the relevant team for consideration. Thank you again for helping us identify opportunities to further improve our facilities and guest experience. We look forward to welcoming you back to Mövenpick Living West Hanoi for an even more enjoyable stay. Warm regards, General Manager Oh Jung Hyun Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your kind feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed our convenient location and had a comfortable and clean stay with us. Your encouraging words are truly appreciated and motivate our team to continue delivering excellent experiences for our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your kind feedback regarding your stay at Mövenpick Living West Hanoi. We are delighted to know that you appreciated the cleanliness of our newly opened hotel and had a comfortable experience with us. It is especially rewarding to hear that Anh’s thoughtful assistance and hospitality helped you relax comfortably before your journey to the airport. Your kind recognition will certainly be shared with him. Thank you once again for your wonderful support. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the cleanliness of our facilities. At the same time, we sincerely regret that the breakfast variety and quality did not meet your expectations as a 5-star hotel experience. Your comments are very important to us and have been shared with our Culinary and F&B teams for careful review and improvement. We are continuously working to enhance our breakfast offerings to better satisfy our guests. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you appreciated the modern facilities of the hotel. At the same time, we sincerely regret that the food and beverage experience did not meet your expectations. Your comments have been shared with our Culinary and F&B teams for review as we continuously work to improve the quality and variety of our offerings. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better dining experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your wonderful feedback regarding your recent stay at Mövenpick Living West Hanoi. We are delighted to know that you enjoyed the peaceful atmosphere of our hotel and were able to relax comfortably away from the busy downtown area. Your kind words are truly appreciated and serve as great motivation for our team to continue providing memorable experiences for our guests. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your feedback following your stay at Mövenpick Living West Hanoi. We are pleased to know that you were overall satisfied and appreciated the room condition. At the same time, we sincerely apologize for the disturbance caused by outside noise, which affected your sleep. We understand how important a quiet environment is, and your feedback has been noted for us to review possible solutions. Should you visit us again, please feel free to let us know your preference for a quieter room location, and we will do our best to accommodate. We hope to have the opportunity to welcome you back for a more restful stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi