Dear Zaimah B. T., Thank you for your wonderful feedback. We're delighted to hear that you had a lovely and comfortable stay with us, and that you enjoyed our facilities, nice food, clean rooms, and the pleasant and relaxing atmosphere. ✨ It's also great to know that our friendly and helpful staff contributed to making your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back again! Sincerely, Brenda Heu Guest Relations

Dear Basri B. B. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation

Dear Hjh Z. H. A. H., Thank you for your detailed feedback. We're glad to hear that you found our location good and your stay comfortable overall. However, we are deeply concerned and sincerely apologize for the issues you encountered. We regret that the fish and chips appeared to be frozen rather than freshly prepared by our kitchen, and that the tray was torn and the napkin had an unpleasant smell. We also sincerely apologize that the pillows were uncomfortable—the large pillow feeling worn out and the standard pillow being too hard. This is certainly not the standard we strive for. Please rest assured that your comments have been escalated to our Food & Beverage, Housekeeping, and Kitchen teams for immediate review and corrective action. We are reviewing our food preparation standards, utensil and linen quality, and pillow condition to ensure a better experience for our guests. We truly appreciate you recognizing our bell boys for their helpfulness, especially given your health concerns. It means a great deal to us that they provided 110% service, and we will be sure to share your kind words with them personally. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Diana D. R., Thank you for your 90% rating and wonderful feedback. We're delighted to hear that our staff were very friendly and helpful, and that you enjoyed our excellent food. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Bazli I., Thank you for your wonderful feedback. It is truly heartwarming to welcome you and your family back to Pullman Miri after almost 9 years—we are honored that you chose to return and spend this time with us. We truly appreciate your emphasis on cleanliness and well-maintained rooms, especially when travelling with children. Please rest assured that we remain committed to maintaining high standards of cleanliness and upkeep so that all our guests can enjoy a comfortable and pleasant stay. We also appreciate you recognizing the lady who provided excellent service during your check-in. Although you cannot recall her name, we will do our best to identify her and share your kind words personally. Thank you for choosing Pullman Miri. We sincerely hope it won't be another 9 years before your next visit! 😊 Sincerely, Brenda Heu Guest Relations

Dear Mohamad D. M., Thank you for your feedback. We are deeply concerned and sincerely apologize for the unacceptable cleanliness and hygiene issues you encountered in your room. We regret that the coffee mugs and drinks area were dirty with spilled sugar, that the cups were not washed, and that there was a lingering smell of spoiled milk coffee. We also apologize that the towels had stains and that the floor was dusty, requiring you to use slippers in the room. This is certainly not the standard we strive for, and we fully understand your disappointment given how important cleanliness and hygiene are to you. Please rest assured that your comments have been escalated to our Housekeeping team for immediate corrective action and retraining. We are reinforcing our room inspection and cleaning procedures to ensure all areas are thoroughly cleaned and all linens are properly checked before guest arrival. We sincerely regret that your experience fell short of expectations and hope to welcome you back for a much-improved stay. Sincerely, Brenda Heu

Dear Kok H. W., Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We appreciate your comments regarding the need to upgrade the room and replace the cotton pillows. We also regret that housekeeping forgot to take away used towels and replace new face towels daily. Please rest assured that your feedback has been shared with our Housekeeping and Management teams for immediate review and corrective action. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Azhar Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation

Dear Drag O., Thank you for your detailed feedback. We are deeply concerned and sincerely apologize that your stay fell so far below the standards expected of a Pullman hotel. We regret that your room was not properly cleaned upon check-in, with hair and dirt on the bed, and that even after housekeeping, the floor and table were not properly cleaned. We also sincerely apologize for the unpleasant smell in the bathroom, the fungus and loose fittings, and the malfunctioning minibar cabinet door. Furthermore, we are concerned to hear that the swimming pool was dirty, the benches were broken, and the towels were old and worn out. This is completely unacceptable, and we understand your disappointment. Please rest assured that your comments have been escalated to our Housekeeping, Engineering, and Recreation teams for immediate corrective action. We are reinforcing our cleaning and inspection protocols, conducting a thorough review of room maintenance, and addressing the pool facilities and equipment. We truly appreciate your feedback, as it highlights areas that require urgent attention. We hope to have the opportunity to restore your confidence in us in the future. Sincerely, Brenda Heu Guest Relations

Dear Sarah H., Thank you for your feedback. We're delighted to hear that you had a comfortable stay and received efficient support from our staff. We also appreciate your honest comment regarding the amenities, and please rest assured that your feedback has been shared with our team for review and improvement. We truly appreciate you taking the time to recognize Christina Tenang. She will be thrilled to know that her efforts contributed to your satisfaction, and we will be sure to share your kind words with her personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Khadijah Z. S., Thank you for your wonderful and heartfelt feedback. We are truly delighted to hear that you had such a positive overall experience and that our team made your stay so memorable. We sincerely appreciate you taking the time to recognize each of our team members individually. Ms. Kay will be pleased to know that her efforts in accommodating your requests, especially for a specific floor, were appreciated. Mrs. Balqis will be thrilled to hear that her smooth check-in arrangement, efforts to accommodate your early check-in, and the sweet treats made a difference. Mr. Jin will be especially touched to know that his assistance with your printing needs as early as 5:30 AM, and his thoughtful gesture of memorizing your plate number and validating your parking without being asked, meant so much to you. Mr. Qayyum will also be delighted to hear that his help with your luggage during check-in was appreciated, especially after your early flight. Your kind words will be shared personally with each of them—they are a true reflection of the hospitality we strive to provide. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Khairul N. B. K., Thank you for your wonderful feedback. We're delighted to hear that Nurin made such a positive impression by remembering your room number during breakfast—it's those personal touches that truly make a difference for our regular guests. We will be sure to share your kind words with Nurin personally. She will be thrilled to know that her attentiveness is appreciated. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Joyna B., Thank you for your kind review and support! We are delighted to hear that you enjoyed a comfortable stay and found our facilities well equipped. It is truly rewarding to know that you would choose Pullman again for your future stays. We look forward to welcoming you back and providing you with another memorable experience. Sincerely, Brenda Heu Guest Relations

Dear Lickson L., Thank you for your feedback. We're glad to hear that your stay was comfortable overall. However, we sincerely apologize that you had to remind housekeeping twice within two days to refill your shampoo and body wash. This is certainly not the level of service we strive for, and we understand your frustration. Please rest assured that your comments have been shared with our Housekeeping team for immediate corrective action and retraining to ensure all room amenities are properly replenished during daily service. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Mashud B. H., Thank you for your wonderful review and recommendation. We are delighted to hear that you enjoyed our spacious rooms, beautiful views, and the hospitality provided by our team. Your kind recognition of Balqis, our Duty Manager, and our Bell Team is greatly appreciated and will be shared with them. We also appreciate your suggestion regarding the coffee beans and will share it with our relevant team for further consideration. We look forward to welcoming you back to Pullman Miri for another memorable stay. Sincerely, Brenda Heu Guest Relations

Dear Lee S. C., Thank you for your wonderful feedback. We're delighted to hear that your check-in was fast, that you received a room upgrade, and that your room was clean with no issues encountered during your stay. We also appreciate your honest comment regarding the drinking water. We understand your preference for bottled water over the filtered tap water, and please rest assured that your feedback has been shared with our management team for review and consideration. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Tommie L., Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our convenient location, with local food options just a short walk away. We truly appreciate you taking the time to recognize Mellisa Daniel. She will be thrilled to know that his efforts contributed to your satisfaction. We will be sure to share your kind words with her personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Fiona D., Thank you for your wonderful feedback. We're delighted to hear that you always enjoy your stays with us and appreciate our convenient location, breakfast, and the hospitality from our receptionist, bell gentlemen, and housekeeping team. We truly appreciate you taking the time to recognize Adam for his excellent housekeeping service. We will be sure to share your kind words and credit him personally—he will be thrilled to know his efforts made a difference. :) We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Kee J. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation