Pullman Miri Waterfront 5 stars

Customer review rating (ALL Rating) 4.3/5 3,571 reviews

Best price
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Pullman Miri Waterfront - Image 1
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Lot 1347 Miri Waterfront, Commercial Centre, Sarawak, 98000 MIRI, Malaysia

Description

Hotel extras

  • Convenient access to Miri City Centre

  • Web corner and free Wi-Fi in the entire hotel

  • All rooms will offer an ocean or river view

  • Covered parking with 24/7 security

  • 360 degrees breathtaking view of the city from The Executive Lounge on level 24.

Our accommodation(s)

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Hotel location

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malaysia

GPS:4.398145, 113.985265

Telephone
Fax +60 85-323 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,571 reviews

TripAdvisor Rating  4.0/5  606 reviews

Best hotel in Miri but could be improve more

TripAdvisor rating 4.0/5

muazrh99 TripAdvisor review

Best hotel in Miri. The hotel located in a great location, with easy parking, nice services, beautiful views and nice comfy rooms but with an exception of the breakfast, where there's still room for improvement. Breakfast could be improved on the variety and the taste, it doesn't reflect to the new high price per person. Overall, I do enjoy staying here.

Dear muazrh99, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.

A stay left much to be desired.

TripAdvisor rating 3.0/5

zeesquare12 TripAdvisor review

Not my first stay as it has always been my hotel of choice whenever I am in Miri. However, it was my first time encountering a room screw-up by the hotel. I arrived very early on the 20th, and though chances were slim to none (even though I had indicated my arrival time at the point of booking), tried to check in that morning. I was informed that the room was not ready and was told to return after 1400h (standard check-in time). I was okay with that, but decided to secure the room by making payment first. Upon returning to the hotel around 1445h, I was informed that the room was not ready, and if I was okay with it, they did have a room available but it was not one that I had paid for - they tried to give me a room with a city view instead of one with the sea view (which was of a higher price point). After almost 10 minutes of stalling, only then did they offered me an "upgrade" to a suite with a sea view. Aside from this, the condition of the room also left much to be desired. For a "suite", there were stains on the walls and debris on the floor. I am not sure if housekeeping did do a thorough cleaning or just the bare minimum. This was frustrating to encounter as the Pullman brand is supposed to be a premium brand of the Accor Group. I hope that this was a once-off issue.

Dear zeesquare12, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

good stay

Customer review rating 4.0/5

Alex Y. Families - Confirmed reviews ALL

I like the bed and cleanliness

Dear Yik Wei Y., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

Excellent

Customer review rating 5.0/5

Hydrick A. I. Business - Confirmed reviews ALL

Enjoy

Dear Hydrick I., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

Good stay

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

Very warm hospitality, I recommend as the best accommodation in MIRI

Dear Mangoo S., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Guest Experience Manager

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Other web-users rate our hotel

  • 1,141 reviews 9.5/10 Location
  • 3,185 reviews 7.6/10 Room
  • 2,056 reviews 7.8/10 Service
  • 63 reviews 7.8/10 WiFi
  • 1,449 reviews 8.2/10 Comfort
  • 1,316 reviews 5.4/10 Cleanliness
  • 895 reviews 7.8/10 Breakfast
  • 436 reviews 8.7/10 Vibe

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Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 (1202 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.