Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 2,350 reviews

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Mercure Miri City Centre - Image 1
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LOT 2368 BLOCK 9, MCLD, JALAN MERBAU, 98000 Miri, Sarawak, Malaysia

Description

Hotel extras

  • First Mercure brand in Sarawak

  • Easy access to Miri City Center and place of interest

  • First full pledge hotel co-working space with 3 private executive meeting rooms

  • First mechanical parking in Sarawak

  • Bar & Restaurant at rooftop with a tranquil view

Our accommodation(s)

Hotel location

Mercure Miri City Centre

LOT 2368 BLOCK 9, MCLD, JALAN MERBAU
98000 Miri, Sarawak
Malaysia

GPS:4.39675, 113.98905

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,350 reviews

Customer review rating 5.0/5

Sharifah N. H. M. Couples - Confirmed reviews ALL

From the moment we arrived, Mercure Miri City Hotel just felt right. The indoor mechanical parking immediately gave me peace of mind — and the security staff were so friendly, helping us park properly and making sure everything was smooth. I instantly felt like my car was safe. One thing I noticed right away: the hotel smells amazing. The lobby, elevators, hallways, even inside our suite — everything had this clean, calming, almost spa-like scent. Check-in was lovely. The lady assisting us was soft-spoken, warm, and welcoming, with such calming energy. It honestly felt like the start of a spa retreat. And the free gelato? Such a cute and thoughtful touch. I also really appreciated the hotel’s eco-friendly approach — wooden room key cards, no plastic bottles, drinkable tap water, and toiletries packaged in brown paper. It all felt intentional and well thought out. Our suite was beautiful. Modern, artsy, and very tastefully designed — I loved the teal and gold colour palette. The room was spotless, smelled amazing, and felt very relaxing. There was plenty of space for our things, the lighting was soft and calming, and everything was neat and tidy. The bed was incredibly comfortable and spacious — we both knocked out almost immediately and ended up having a long nap after check-in. The mini living area was cozy and perfect for relaxing. And the coffee setup? I was so happy to see a Bonmatic mini coffee machine with capsules, plus a selection of teas and complimentary canned drinks in the mini fridge. I love coffee, so this was a big win for me. The bathroom deserves its own paragraph. My husband absolutely loved it — especially the overhead shower. The water pressure was immaculate, which is rare for us when staying at hotels. The bathtub was incredible. I’ve honestly never had such a relaxing bath before — it was easily one of the highlights of the stay. The toiletries were fully filled, smelled amazing, and felt very spa-like. We even had bathrobes, which made lounging around the room extra fun and comfortable. We did have a small issue with the TV not working, but once we called the Front Desk, they sent someone up immediately. The technician was incredibly friendly, warm, and helpful — his presence alone made the situation feel so easy and pleasant. It didn’t affect my overall experience at all. There was also a brief power outage while I was asleep, and shortly after, a staff member came to our room with a tray of complimentary fruits and a handwritten note saying, “Thank you for staying with us, we hope you have a wonderful stay,” with little hearts drawn on it. That gesture truly touched me. It was so thoughtful and sincere. Breakfast was fantastic. The lady checking our room number was super smiley and upbeat — such a nice way to start the morning. The staff inside were calm, structured, and attentive. The food selection was wide and impressive: salads (honestly the best hotel salad I’ve had), fruits, pastries, cakes, breads, Bonmatic coffee machines, juices, cereals, yoghurts, Asian and Western dishes, an egg station, dim sum, noodles, porridge — everything we tried was delicious. Overall, this stay exceeded every expectation. The service, the atmosphere, the design, the comfort — everything was done with care. I will always choose Mercure whenever I’m staying in Miri.

Dear Sharifah N. H. M., Thank you for taking the time to share your wonderful experience at Mercure Miri City Centre. We are thrilled to hear that our indoor mechanical parking and the attentiveness of our security staff provided you with peace of mind upon your arrival. It is gratifying to know that you enjoyed the calming atmosphere of our hotel, including the pleasant scents throughout the premises. We appreciate your kind words about our check-in process and the thoughtful touches, such as the complimentary gelato. Our commitment to eco-friendly practices is indeed intentional, and it is heartening to see that you valued those efforts. We are delighted that you found your suite to be comfortable and aesthetically pleasing, and that you enjoyed the various amenities, including the bathroom fixtures. We apologize for the minor inconvenience with the TV and the power outage, but we are pleased that our team could assist you promptly and that you appreciated the gesture of our complimentary fruits. It is wonderful to hear that breakfast met your expectations with its varied selection and attentive service. We look forward to welcoming you back to Mercure Miri City Centre in the future. Best regards, Shan Ravendran General Manager

Customer review rating 4.5/5

Najlaa L. B. A. K. Business - Confirmed reviews ALL

The ambience at the hotel is very nice.

Dear Najlaa L. B. A. K., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed the ambience at our hotel. It is our aim to provide a pleasant experience for all our guests. Best regards, Shan Ravendran General Manager

Customer review rating 5.0/5

Sayid R. B. A. J. Business - Confirmed reviews ALL

always the best miri seems so nice after the existence of mercure… will always stay here forever

Dear Sayid R. B. A. J., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your experience at Mercure Miri City Centre and appreciate your continued loyalty. We look forward to welcoming you back in the future. Sincerely, Shan Ravendran General Manager

Customer review rating 3.0/5

Siti H. M. Z. Couples - Confirmed reviews ALL

I stayed multiple times already at Mercure of which all are great. But my recent stay is not great air conditioned is not working properly I end up not getting sufficient rest through the night. Parking was also full when we reached there. But thank goodness for the friendly staff.

Dear Siti H. M. Z., Thank you for your continued patronage and for sharing your recent experience. We apologize for the discomfort caused by the air conditioning and the parking situation during your stay. We appreciate your kind words about our staff and will use your feedback to enhance our services. Regards, Shan Ravendran General Manager

Customer review rating 1.5/5

Muhammad M. H. I. H. I. Couples - Confirmed reviews ALL

Room was very hot. TV didn’t work properly. The hallway in the top floor had a damp smell. The room was quite small. We extended our stay for one night and requested to change the room but unfortunately can’t change.

Dear Muhammad M. H. I., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced, including the room temperature, TV functionality, and the damp smell in the hallway. We also regret that we were unable to accommodate your request for a room change during your extended stay due to high occupancy. Your comments are valuable to us, and we will review these issues with our team to ensure improvements are made. Please know that guest comfort is our priority, and we will take steps to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide a much better experience. Sincerely, Shan Ravendran General Manager

Other web-users rate our hotel

  • 1,036 reviews 8.7/10 Location
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  • 24 reviews 8.8/10 WiFi
  • 705 reviews 8.8/10 Cleanliness
  • 626 reviews 5.3/10 Comfort
  • 601 reviews 9.5/10 Vibe
  • 541 reviews 8.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.