Dear Brandon H., Thank you for your wonderful feedback. We're delighted to hear that you had a very satisfying, comfortable, and nice stay with us. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Nadzirah B. K., Thank you for your wonderful feedback. We're truly delighted to hear that you had the best experience with us. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Harris N. K., Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from our front desk team. We truly appreciate you taking the time to recognize Sandra. She will be thrilled to know that she contributed to your satisfaction. We will be sure to share your kind words with her personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear F. Foong L., Thank you for your feedback. We are deeply concerned and sincerely apologize for the poorly maintained condition of your room. We regret that the toilet seat had a visible crack and that the bath tub curtain had mold. This is certainly not the standard we strive for, and we completely understand your disappointment. Please rest assured that your comments have been shared with our Housekeeping and Engineering teams for immediate corrective action. We will be reinforcing our room inspection and maintenance procedures to ensure these issues are addressed. We hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Wilson W. S. H., Thank you for your feedback. We're glad to hear that you had a comfortable stay overall. However, we sincerely apologize for the cleanliness issues you encountered in the bathroom. We regret that there was algae and black mould at the shower window, as well as on the wooden toothbrush holder. Please rest assured that your comments have been shared with our Housekeeping team for immediate corrective action, including thorough cleaning and replacement of worn items. We hope to welcome you back for a much-improved experience. Sincerely, Brenda Heu Guest Relations

Dear Michael B., Thank you for your feedback. I am deeply concerned and sincerely apologize that your experience did not reflect the 5-star standards we strive to deliver. I regret the difficulties you encountered with the booking process through Accor, as well as the slow check-in and the room not being ready upon your arrival. It is completely unacceptable that you had to make a fuss before your room was made available, and that simple requests had to be repeated. Please rest assured that your comments have been shared with our Front Office and Reservations teams for immediate review and corrective action. We are reinforcing our procedures to ensure smoother check-in, better room readiness, and more attentive service. We truly regret that your experience fell short of expectations. I hope you will give us the opportunity to welcome you back for a much-improved stay. Sincerely, Brenda Heu Guest Relations

Dear Sharifah n. S. m., Thank you for your feedback. I am deeply concerned and sincerely apologize that your experience did not meet your expectations. We regret that the food you ordered was disappointing—the steak being tough and the noodles overcooked is certainly not the quality we strive for. Your comments have been shared with our kitchen team for immediate review and improvement. We also apologize that the pillows were uncomfortable and that no towels were available at the pool during your visit. This is unacceptable, and we have addressed this with our Housekeeping team to ensure better availability of amenities for our guests. We truly regret that your overall experience was disappointing. I hope you will give us the opportunity to welcome you back for a much-improved stay. Sincerely, Brenda Heu Guest Relations

Dear Mr Ronald F. H., Thank you for your wonderful feedback and for your full rating. I am truly honored that you mentioned me personally—it means a great deal to me. I'm delighted to hear that you had a comfortable stay and that our team made a positive impression on you. Your kind words are greatly appreciated by all of us. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Madelina N., Thank you for your wonderful feedback. We're delighted to hear that you found our rooms spacious, comfortable, and great value for money. It's great to know that our amenities and well-equipped rooms made your stay pleasant and convenient. We truly appreciate your recommendation. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Nurhidayah S., Thank you for your wonderful feedback. We are truly delighted to hear that you had a peaceful and comfortable stay with us, and that we could be your best choice for healing. It's great to know that our staff made a positive impression with their friendliness and helpfulness, and that you enjoyed our clean and comfortable rooms. We look forward to welcoming you back for another enjoyable stay! Sincerely, Brenda Heu Guest Relations

Dear Norhanani b. h. m. y., Thank you for your wonderful feedback. We're delighted to hear that you had a comfortable stay and always felt welcomed by our team. We truly appreciate you taking the time to recognize our concierge team for their friendliness and warm hospitality. We will be sure to share your kind words with them personally. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Hsin M. H., Thank you for your wonderful and detailed feedback. We are truly delighted to hear that you had a really pleasant stay with us. It's great to know that you enjoyed our comfortable, clean, and well-maintained rooms, as well as the amazing view. We're also glad that our team was able to accommodate your request for connecting rooms with a complimentary upgrade, and that our staff's friendliness and attentiveness made your stay even more enjoyable. We truly appreciate your recommendation and look forward to welcoming you back for another wonderful experience! Sincerely, Brenda Heu Guest Relations

Dear Eddiesulong I., Thank you for your wonderful feedback. We're delighted to hear that you had a comfortable stay and found our reception team friendly and helpful. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Ahmad Z. I., Thank you for your perfect 100% rating and wonderful feedback. We are truly delighted to hear that you had an overall positive experience with us. It's great to know that you enjoyed our clean and comfortable rooms, fast service, and convenient location near the waterfront, restaurants, and Times Square. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear Bunyamin B. H. M., Thank you for your feedback. We're delighted to hear that our facilities met your expectations and that you were pleased with your stay. We look forward to welcoming you back soon! Sincerely, Brenda Heu Guest Relations

Dear H. Hie N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Brenda Heu Guest Relation

Dear Hidayah N., Thank you for your continued loyalty and wonderful feedback. We are truly honored to be your preferred choice and are delighted to hear that we have never disappointed you. Your trust and support mean a great deal to our entire team. We look forward to welcoming you back for many more stays to come! Sincerely, Brenda Heu Guest Relations

Dear Jabu N., Thank you for your feedback. I sincerely apologize for the unpleasant smell in your room caused by a previous guest smoking in the toilet. We completely understand your frustration, and we agree that proper checks should be conducted before assigning rooms to new guests. Please rest assured that your comments have been shared with our Housekeeping team to implement stricter inspection and deodorizing procedures to ensure rooms are fresh and welcoming for every guest. We hope to welcome you back for a more pleasant experience. Sincerely, Brenda Heu Guest Relations

Dear Airul H., Thank you for taking the time to share your detailed feedback. I am deeply concerned and sincerely apologize for the unacceptable conditions you encountered during your stay. It is completely unacceptable that the shower and toilet were dirty, with mould growth on the overhead shower head and dirty blinds. I also regret that the air conditioning was not functioning properly, making the room uncomfortable for you and your children, and that the toiletries were empty. This is certainly not the standard we strive for, and I understand your frustration. Please rest assured that your comments have been escalated to our Housekeeping and Engineering teams for immediate corrective action. We are addressing the cleaning issues, air conditioning performance, and will ensure all toiletries are properly replenished. We truly regret that your experience fell so far below expectations. I hope you will give us the opportunity to welcome you back for a much-improved stay. Sincerely, Brenda Heu Guest Relations