Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 9,957 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  9,957 reviews

TripAdvisor Rating  4.4/5  3,057 reviews

Certificate of excellence 2025

Very Poor Service for a Hotel That Calls Itself ‘Luxury’

TripAdvisor rating 1.0/5

Barsa B TripAdvisor review

I am extremely disappointed with my experience at Sofitel Sydney Darling Harbour. We travelled all the way from the Gold Coast to celebrate a very special occasion, and what happened to us was completely unacceptable. First, our room was charged twice. We had already paid through Booking.com, yet Sofitel deducted nearly $1800 again from our bank account upon arrival. Because of this error, I was left with no money in my account during a trip that we had planned for a long time. When we spoke to reception and management, they told us we would have to wait 5–6 business days to get our own money back. How is this fair to the guest when it was Sofitel’s mistake? We were left stressed and unable to enjoy our stay because the hotel had taken the payment twice and held our funds. Second, we booked a Luxury Corner Room with high expectations, especially for the celebration. But instead of a Harbour View, we were given a city view, even though we clearly expected a Harbour View for a birthday celebration. When we requested help, the only response we got was that the Harbour View rooms were “fully committed.” On top of everything, the hotel only offered $100 as a gesture after causing such a huge financial inconvenience. $100 does not fix being out of pocket by $1800 during a holiday trip.

Customer review rating 5.0/5

Kelly D. M. Business - Confirmed reviews ALL

The staff here are the friendliest I have ever come across and I travel a lot for work. The towels are the fluffiest, the water pressure in the shower is excellent and there is a magnified makeup mirror in the bathroom.

Bonjour Ms. M., Thank you for your kind words regarding our location and staff. It is gratifying to know that you appreciated the comfort of our towels and the quality of the shower facilities. We look forward to welcoming you back on your future travels. Sofitel Sydney Darling Harbour

Customer review rating 3.5/5

Jason N. Couples - Confirmed reviews ALL

The Sofitel Darling Harbour continues to be my favourite hotel in Sydney. With stunning rooms, amenities and helpful staff. However, I do note some instances where attention to detail has slightly declined. Overall, this is still an excellent hotel that I will continue to stay at.

Customer review rating 4.5/5

Gary L. Business - Confirmed reviews ALL

Nice relaxing stay but no genuine upgrade offered

Bonjour Mr. L., Thank you for your kind words regarding our location and your relaxing stay. We appreciate your feedback on room upgrades and will consider it for future improvements. Sofitel Sydney Darling Harbour

Customer review rating 5.0/5

Patrick W. Business - Confirmed reviews ALL

Quick overnight work trip. In early, staff looked after my belongings while I visited clients. Room was great, staff friendly. Bar had great coffee and cold beer.

Bonjour Mr. W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our views, location, and friendly service. We look forward to welcoming you back soon. Sofitel Sydney Darling Harbour

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Other web-users rate our hotel

  • 2,675 reviews 9.4/10 Location
  • 4,786 reviews 8/10 Room
  • 5,208 reviews 7.9/10 Service
  • 36 reviews 7.9/10 WiFi
  • 1,240 reviews 8.7/10 Vibe
  • 1,057 reviews 7.7/10 Cleanliness
  • 1,021 reviews 7.8/10 Breakfast
  • 789 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.