ibis Styles London Heathrow Airport 3 étoiles

Madame/Monsieur F., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Styles London Heathrow Airport. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis Styles sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Management Team, Ibis Styles London Heathrow

Madame/Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles London Heathrow Airport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Management Team, Ibis Styles London Heathrow

Madame/Monsieur S., Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We are delighted to hear that you had a pleasant experience and that you found your room spacious and comfortable. We appreciate your kind words about our hostess and the overall decor of the hotel. We are glad that you enjoyed the breakfast, although we apologize for the absence of cookies. We will take note of your suggestion and consider adding them to our offerings in the future. It's great to hear that you appreciated having water available to fill your bottles. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay. Sincerely, Management Team, Ibis Styles London Heathrow

Monsieur M., Thank you for sharing your feedback about your recent stay at our hotel. We apologize if the hotel did not meet your expectations and if you found the location to be inconvenient. As an older hotel, we understand that some guests may have certain expectations that may not align with the design and facilities of our property. We continuously strive to maintain and improve the quality of our accommodations and services. Regarding the distance from Heathrow terminals, we apologize for any inconvenience caused. While we make efforts to provide accurate information about our location, we understand that the transportation process may not have been as convenient as you had hoped. We will review our communication regarding the hotel's distance from the airport and explore ways to provide clearer instructions to our guests. We appreciate your feedback and will use it to identify areas where we can make improvements to enhance our guests' experience. If there is anything specific you would like to discuss or if there are other concerns you would like to address, please do not hesitate to contact us directly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Management Team, Ibis Styles London Heathrow

Dear Thibault B., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and found our hotel well-located, clean, and comfortable. It's great to know that you appreciated the spacious and well-equipped room with free bottled water, as well as the working Wi-Fi, comfortable bedding, and good sound insulation. We are also glad to hear that you enjoyed our copious and varied breakfast. We understand your disappointment that the breakfast was not included in the price of your room. However, as you mentioned, it is the principle of the IBIS STYLE brand to offer breakfast as an optional extra, we appreciate your feedback and hope that you will stay with us again in the future. Kind Regards Desmond Fernandes Front of House Manager Ibis Styles London Heathrow Hotel