Mercure Pangkalan Bun 4 stars

Customer review rating (ALL Rating) 4.7/5 136 reviews

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Mercure Pangkalan Bun - Image 1
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Jalan Haji Udan Said, Kota Waringin Barat, Central Kalimantan, 74113 PANGKALAN BUN, Indonesia

Description

Hotel extras

  • The Hotel is set in a convenient location in the city center.

  • 15 minutes from Iskandar Airport and 10 minutes to the Government business district.

  • Spacious rooms furnished with supported facilities to ensure guests enjoy a memorable stay.

  • High speed WIFI

  • Outdoor swimming pool and meeting facilities.

Our accommodation(s)

Hotel location

Mercure Pangkalan Bun

Jalan Haji Udan Said, Kota Waringin Barat, Central Kalimantan
74113 PANGKALAN BUN
Indonesia

GPS:-2.673503, 111.639435

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALL DAY DINING RESTAURANT

All Dining Restaurant with its bright and modern design provides Global taste (Western and Local Cuisines). With an open kitchen, you will witness the Chefs preparing your choices of dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  136 reviews

Almost perfect

Customer review rating 5.0/5

Tuah Families - Confirmed reviews ALL

9.5/10

Dear Mr. Tuah Dwi S., Greetings from Mercure Pangkalan Bun! We very much appreciate your feedback regarding your stay at Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Artas Widiantara Front Office Manager

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I travel quite often for business trip and stayed in various hotels including Accor chain hotel. But, only in Mercure Pangkalan Bun, the hotel charged me for laundry bag. It didn't about the money, if the laundry bag is not free, they should tell the customer in front or not put in the room. Other things, i booked 2 nights through accor apps and the total amount is around IDR 1.4 million (incl fees and taxes) but the hotel charged me IDR 1.6 million (1.4 milion + GST 10%). It was my fault didnt check when paid, but how could they charged double taxes? Or maybe this is common rules that i didnt understand (correct me if im wrong)

Dear BUDI Y., Thank you for taking the time to tell us about your experience at the Mercure Pangkalan Bun. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have been checked your bill there was a mistake from Reservation Engine booking the rate should be room only but in the system add charging for 2 breakfast. One again we do apologized about this issue and for sure we will fixed immediately. Allowed me to send a message through your mobile phone number to processed for the refund. and for the second issue also there was not appropriate information about the laundry bag, and it is our hope that you will give us the opportunity to better serve you in the near future. please do not hesitate to contact me directly for any others I can helping you, to my mobile number at +6…. Thank you for kind understanding/ Sincerely, Deden Sulaeman Executive Assistance Manager

Customer review rating 3.5/5

Kariadi G. Business - Confirmed reviews ALL

staff are friendly but the front desk girls need to work faster and more knowledge

Dear Mr. Kariadi G., Thank you for taking the time to tell us about your experience at Mercure Pangkalan Bun. We do apologize that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure Pangkalan Bun, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with 100% satisfaction. Sincerely, Artas Widiantara Front Office Manager

Nice hotel

Customer review rating 4.0/5

Yulius D. Business - Confirmed reviews ALL

Clean and comfort

Dear Mr. Yulius D. Greetings from Mercure Pangkalan Bun! Thank you for taking the time to share your review. It is great to read your wonderful comments and to know that your stay was an enjoyable one. We will surely inform all the entire team about your compliment; therefore, everyone will be motivated to keep up the great service better than before. We are looking forward to welcoming you back at our hotel in near future. Our best regards, Artas Widiantara Front Office Manager

Very good

Customer review rating 4.5/5

Iqbal Business - Confirmed reviews ALL

Complete facility, good breakfast, had a good workout at gym and pool, nice stay

Dear Mr. Iqbal, Greetings from Mercure Pangkalan Bun! Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before. Once again a Huge thank you for the review and look forward truly to your next visit to your second home here. Sincerely yours, Artas Widiantara Front Office Manager

Other web-users rate our hotel

  • 47 reviews 7.2/10 Location
  • 206 reviews 8.5/10 Room
  • 246 reviews 8.9/10 Service
  • 148 reviews 9.7/10 Vibe
  • 101 reviews 8.8/10 Cleanliness
  • 73 reviews 9/10 Breakfast
  • 37 reviews 3.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.