Mercure Pangkalan Bun 4 stars

Dear Ms. Chloe B., Warm greetings from Mercure Pangkalan Bun. Thank you for taking the time to complete our Guest Satisfaction Survey and for sharing your detailed feedback following your recent stay with us. We are pleased to know that you found our accommodation comfortable and appreciated the spacious lobby as well as our swimming pool, which served as a relaxing place before your orangutan adventure. It is also wonderful to know that you chose Mercure Pangkalan Bun as an ALL member, and we sincerely appreciate your loyalty to Accor. At the same time, we sincerely regret that your dining experience did not meet your expectations. Please accept our apologies for the delay in service and for the oversight in serving the rice with your meal. We understand how frustrating this must have been, especially after a long day of travel. Your feedback has been shared with our Food & Beverage team, and we will reinforce both our service procedures and team training to ensure a more attentive and efficient dining experience. We also appreciate your comments regarding the cleanliness of the pool and the size of the recycling bins. These observations are valuable to us and have been shared with the relevant departments as part of our ongoing efforts to improve both our facilities and our sustainability initiatives. Thank you once again for your honest and constructive feedback. It helps us identify opportunities for improvement while recognizing the areas where we are performing well. We truly hope to have the opportunity to welcome you and your family back in the future and provide you with an experience that exceeds your expectations. Warmest regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Mr./Ms. Jaime M., Warm greetings from Mercure Pangkalan Bun. Thank you for taking the time to complete our guest satisfaction survey and for sharing your wonderful feedback following your recent stay. We are delighted to know that you considered Mercure Pangkalan Bun the best option in Pangkalan Bun and that you enjoyed your overall experience with us. It is especially rewarding to hear that our breakfast stood out as one of the highlights of your stay. Your kind compliments regarding our team, check-in experience, and departure process are truly appreciated and will be shared with our Heartists, who are always committed to delivering genuine hospitality. We also appreciate your positive ratings for the cleanliness of your room, accommodation, Wi-Fi, and our sustainability initiatives. At the same time, we will continue striving to enhance every aspect of our guest experience so that your next visit will be even more enjoyable. Thank you once again for your valuable feedback and recommendation. It was a pleasure to welcome you, and we sincerely look forward to welcoming you back to Mercure Pangkalan Bun in the near future. Warmest regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Yth. Bapak R. A. D. H. A., Terima kasih telah meluangkan waktu untuk berbagi pengalaman Anda setelah menginap di Mercure Pangkalan Bun. Kami senang mengetahui bahwa Anda menikmati kenyamanan hotel serta pelayanan yang diberikan oleh tim kami. Apresiasi Anda terhadap keramahan dan bantuan dari tim resepsionis sangat kami hargai dan akan kami sampaikan kepada mereka sebagai bentuk penghargaan atas dedikasinya. Terima kasih juga atas masukan yang Anda berikan mengenai pilihan sarapan. Umpan balik dari tamu merupakan bagian penting dalam upaya kami untuk terus meningkatkan kualitas produk dan layanan yang kami tawarkan. Kami sangat menghargai dukungan dan rekomendasi Anda. Semoga kami berkesempatan untuk menyambut kembali Bapak pada kunjungan berikutnya dan memberikan pengalaman yang lebih baik lagi. Salam hangat, Rizky Julian Duty Manager Mercure Pangkalan Bun

Berikut draft balasannya: Dear Mr. Muhammad F., Warm greetings from Mercure Pangkalan Bun. Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to learn that everything about your stay was perfect and that you loved your experience at Mercure Pangkalan Bun. It is especially rewarding to know that you were satisfied with every aspect of your visit, from your booking experience through the ALL Accor App, arrival and check-in process, accommodation, cleanliness, breakfast, WiFi, hotel facilities, and the service provided by our team. As a valued ALL – Accor Live Limitless Classic member, we are also pleased to know that you felt well recognized throughout your stay. Your appreciation of our sustainability initiatives, Executive Lounge, pool, room service, bar, and treatment experience is greatly appreciated and will be shared with our entire team. Thank you once again for your perfect ratings and for recommending both Mercure Pangkalan Bun and the ALL loyalty program to your family, friends, and colleagues. Your kind words are a great source of motivation for all of us. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Kepada Yth. Ibu Aditiarani K., Salam hangat dari Mercure Pangkalan Bun. Terima kasih yang tulus atas waktu dan perhatian Ibu dalam membagikan pengalaman menginap bersama kami. Kami merasa sangat terhormat mengetahui bahwa setelah perjalanan keluarga Ibu dari Tanjung Puting, Mercure Pangkalan Bun dapat menjadi tempat beristirahat yang nyaman, serta dapat membantu dengan fasilitas early check-in untuk memberikan kenyamanan tambahan. Kami sangat menghargai apresiasi Ibu terhadap keramahan, kesiapan, dan sikap membantu dari seluruh tim kami. Bagi kami, pelayanan yang tulus dan penuh perhatian—terutama bagi tamu keluarga—merupakan nilai utama yang selalu kami jaga. Kami juga senang mengetahui bahwa lokasi hotel kami memberikan kemudahan selama masa tinggal Ibu. Sebagai anggota ALL – Accor Live Limitless dengan status Classic, kepercayaan dan rekomendasi Ibu memiliki arti yang sangat besar bagi kami. Penilaian sempurna yang Ibu berikan di setiap aspek, termasuk kebersihan, kenyamanan kamar, tim kami, hingga inisiatif keberlanjutan hotel, menjadi motivasi kuat bagi seluruh tim untuk terus mempertahankan dan meningkatkan standar pelayanan kami. Kami menantikan kesempatan untuk kembali menyambut Ibu dan keluarga di Mercure Pangkalan Bun pada kunjungan berikutnya, dan menciptakan pengalaman menginap yang kembali berkesan. Hormat kami, Rizky Julian Duty Manager