Dear Mrs. h., Thank you for choosing Mercure Bucharest City Center and for taking the time to share such a wonderful and detailed review. We are delighted to know that you enjoyed our excellent location, spacious and modern rooms, as well as the cleanliness and comfort of the hotel. It is especially rewarding to hear that the friendliness and helpfulness of our entire team contributed to such a pleasant experience. Victor and I are truly grateful for your kind words. It was a pleasure to welcome you, and we are very happy to know that our warm approach, patience, and attention made a positive impression during your stay. Your appreciation means a great deal to both of us and to the entire team. Feedback such as yours is extremely valuable and a wonderful confirmation that our efforts to make every guest feel welcome and well cared for are appreciated. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to Mercure Bucharest City Center on your next visit! Best regards, Alexandra Ioniță Front Office Manager

Stimată Doamnă Dogariu, Vă mulțumim pentru că ați ales Mercure Bucharest City Center cat și pentru feedback-ul dumneavoastră pozitiv. Ne bucurăm să aflăm că ați apreciat curățenia, liniștea, confortul și mâncarea noastră. Aceste aspecte sunt priorități pentru noi, iar comentariile dumneavoastră ne motivează să menținem standardele înalte de calitate. Ne-ar face o deosebită plăcere să vă revedem cu ocazia unei viitoare vizite! Cu stimă, Alexandra Ioniță Manager Recepție

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Bucharest City Center. We are truly pleased to know that you appreciated our central location, the cleanliness and comfort of your room, the peaceful atmosphere, and our breakfast, as well as the warm service provided by our team. It is especially encouraging to see your positive ratings for our accommodation, cleanliness, and team. At the same time, I would like to sincerely apologize for the long waiting time at check-in. You are absolutely right: having only one colleague available at the reception when several guests are waiting is not the level of service we aim to provide. We fully understand that, particularly after a business journey, a smooth and efficient arrival makes an important difference. Your comment has been shared with our management team and will be considered to review our staffing and arrival procedures. As a valued ALL member, we are particularly grateful for your loyalty and for choosing Mercure Bucharest City Center. We hope that, despite this disappointing moment upon arrival, we will have the opportunity to welcome you again and provide the seamless experience you deserve from the very beginning. Thank you once again for your honesty, trust, and for helping us to constantly improve. Warm regards, Larisa Budaca General Manager Mercure Bucharest City Center

Dear Mr. R., Thank you for choosing Mercure Bucharest City Center and for taking the time to share such detailed and valuable feedback. We are delighted to know that you appreciated our fantastic location, spacious rooms, comfortable beds, breakfast selection, underground parking, and especially the professionalism and friendliness of our team. It is wonderful to hear that these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of the room and bathroom. We fully understand your disappointment, especially considering the standards expected from a four-star hotel. Your comments have been shared with our Housekeeping team and management, as maintaining a high level of cleanliness and attention to detail is one of our top priorities. Your observations are very important and will help us reinforce our procedures and ensure better consistency in the future. We truly appreciate your honest feedback and your recommendation despite this inconvenience. We hope to have the opportunity to welcome you back and provide you with the flawless experience that reflects the quality standards we strive to offer. Thank you once again for your important and constructive feedback! Sincerely, Alexandra Ionita Front Office Manager

Dear Mr .E., Thank you very much for your wonderful review and for choosing Mercure Bucharest City Center. We are delighted to know that you had an excellent stay and that you enjoyed our breakfast. Your kind words about Elena and the receptionist who welcomed you at midnight mean a great deal to us. We will be sure to share your compliments with both of them, as they will be delighted to know they made your stay so enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. L., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your wonderful review. We are delighted to know that you enjoyed our central location, the friendly service, and the overall value of your stay. Knowing that you stayed with us for a whole week makes your feedback especially valuable, as it reflects your experience with our services throughout your stay. We also sincerely appreciate your constructive feedback regarding our Housekeeping service. Guest feedback is essential in helping us continuously improve and ensure we provide the best possible experience for everyone who stays with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Bucharest. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. C., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your feedback. We are delighted to know that you had a comfortable stay, appreciated our services, and enjoyed the friendliness of our team. We are truly pleased to hear that you would choose our hotel again. At the same time, we regret that your experience at the reception during the night shift did not fully meet your expectations. Your comment has been shared with the night shift team, as we continuously work to ensure a consistent, attentive, and welcoming experience for all our guests. We appreciate your valuable feedback and look forward to welcoming you back for an even better stay. Kind regards, Alexandra Ioniță Front Office Manager

Dear Mr. R., Thank you for your wonderful review and for sharing your experience with us. Your kind words are a great confirmation that our daily efforts are appreciated. At Mercure Bucharest City Center, we always place our guests’ comfort and satisfaction above everything else, and we are delighted to know that our cleanliness, peaceful atmosphere, location, and the dedication of our team contributed to a memorable stay. We truly appreciate your recognition and look forward to welcoming you back for another enjoyable experience. Best regards, Alexandra Ioniță Front Office Manager

Dear Caroline G., Thank you for sharing your feedback following your stay at Mercure Bucharest City Center. We are pleased to know that you enjoyed our convenient location, the comfort of your room, and the quality of the shower. It is always encouraging to receive such positive comments from our guests. We also appreciate your detailed observation regarding the elevator buttons. Your feedback has been noted and shared with our maintenance team for further evaluation, as we continuously look for ways to improve the comfort and functionality of our facilities. Thank you once again for choosing Mercure Bucharest City Center. We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future. Kind regards, Alexandra Ioniță Front Office Manager

Dear Mr. B., Thank you for sharing your wonderful feedback following your stay at Mercure Bucharest City Center. We are delighted to know that you enjoyed our central location, the comfort and cleanliness of your room, as well as the facilities provided, including the Wi-Fi and air conditioning. It is a pleasure to hear that our hotel contributed to a pleasant and comfortable experience during your visit to Bucharest. Your appreciation is highly valued and encourages our team to continue providing quality service to our guests. We look forward to welcoming you back for another enjoyable stay! Kind regards, Alexandra Ioniță Front Office Manager

Dear Mr. W., Thank you for taking the time to share your feedback regarding your stays at Mercure Bucharest City Center. First and foremost, we would like to sincerely thank you for your loyalty and for choosing to stay with us. The trust you place in our hotel is truly appreciated and represents the greatest recognition of our team’s dedication. We are delighted to know that you experienced our customer-focused approach and that the early check-in assistance, as well as the care provided while waiting for your room, contributed to a positive experience. Ensuring our guests’ comfort and well-being is always our top priority, and we continuously strive to create a welcoming and attentive environment throughout every stay. Comments such as yours are a great encouragement for the entire team and show us that our daily efforts and commitment to providing quality service are valued by our guests. Thank you once again for your kind words and continued loyalty. We look forward to welcoming you back for another enjoyable stay! Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. D. L. B., Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our modern facilities, comfortable rooms, cleanliness, and the quality of our breakfast selection. It is truly rewarding to know that your experience met your expectations and that you would recommend our hotel without hesitation. Your kind words are a great encouragement to our entire team, and we greatly appreciate your recognition. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Alexandra Ioniță Front Office Manager

Dear Mr. C., Thank you for taking the time to share your detailed feedback regarding your stay at Mercure Bucharest City Center. We are pleased to hear that you appreciated our central location, the modern design of the hotel, and the overall value for money. It is always encouraging to know that these aspects contributed positively to your experience. At the same time, we are sorry to learn that certain elements of your stay did not meet your expectations. Please accept our apologies for the inconvenience caused by the pillows. We understand how important comfort is for a good night’s sleep, and your suggestion regarding offering different pillow options is very valuable and will be shared with our management team for consideration. We are also sorry for the waiting time you experienced at reception. This is not the level of service we aim to provide, and we understand how this may have affected your impression of the hotel. Your comments will be reviewed internally in order to improve our staffing and response times at the front desk. Thank you once again for your constructive feedback. We truly appreciate it, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide a smoother and more comfortable experience. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. M., Thank you for your kind words regarding your recent stay at Mercure Bucharest City Center. We are delighted to hear that you appreciated our friendly staff, the cleanliness of our hotel, and the convenient location surrounded by excellent dining and shopping options. Your positive feedback on our breakfast offerings is also greatly appreciated, as we strive to provide quality service at a fair price. We would be honored to welcome you again in the near future. Best regards, Alexandra Ionita Front Office Manager

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bucharest City Center. We are pleased to hear that you enjoyed your room and found it comfortable. At the same time, we are sorry to learn that our training facilities did not fully meet your expectations. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We are committed to continuously enhancing our facilities and services, and your comments will be shared with the relevant team and taken into consideration as part of our ongoing improvement efforts. We truly appreciate your honest review and hope that, despite this aspect, you had an overall pleasant stay with us. We would be delighted to have the opportunity to welcome you back and provide you with an even better experience in the future. Best regards, Alexandra Ioniță Front Office Manager