Mercure Bucharest City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 954 reviews

Mercure Bucharest City Center - Image 1
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Description

Hotel extras

  • Secure underground parking

  • Pet-friendly rooms

  • Free Wi-Fi throughout the hotel

  • Close to tourist attractions, public transport and Bucharest Old Town

  • Winestone restaurant with a seasonal terrace

Our accommodation(s)

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Room 1

Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

GPS:44.442661, 26.096104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  954 reviews

Customer review rating 4.0/5

Christophe M. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Robert R. Solo - Confirmed reviews ALL

Dear Mr. R., Thank you for choosing Mercure Bucharest City Center and for taking the time to share such detailed and valuable feedback. We are delighted to know that you appreciated our fantastic location, spacious rooms, comfortable beds, breakfast selection, underground parking, and especially the professionalism and friendliness of our team. It is wonderful to hear that these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of the room and bathroom. We fully understand your disappointment, especially considering the standards expected from a four-star hotel. Your comments have been shared with our Housekeeping team and management, as maintaining a high level of cleanliness and attention to detail is one of our top priorities. Your observations are very important and will help us reinforce our procedures and ensure better consistency in the future. We truly appreciate your honest feedback and your recommendation despite this inconvenience. We hope to have the opportunity to welcome you back and provide you with the flawless experience that reflects the quality standards we strive to offer. Thank you once again for your important and constructive feedback! Sincerely, Alexandra Ionita Front Office Manager

Customer review rating 5.0/5

Ian E. Friends - Confirmed reviews ALL

Dear Mr .E., Thank you very much for your wonderful review and for choosing Mercure Bucharest City Center. We are delighted to know that you had an excellent stay and that you enjoyed our breakfast. Your kind words about Elena and the receptionist who welcomed you at midnight mean a great deal to us. We will be sure to share your compliments with both of them, as they will be delighted to know they made your stay so enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, Alexandra Ionita Front Office Manager

Customer review rating 4.5/5

Arto L. Couples - Confirmed reviews ALL

Dear Mr. L., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your wonderful review. We are delighted to know that you enjoyed our central location, the friendly service, and the overall value of your stay. Knowing that you stayed with us for a whole week makes your feedback especially valuable, as it reflects your experience with our services throughout your stay. We also sincerely appreciate your constructive feedback regarding our Housekeeping service. Guest feedback is essential in helping us continuously improve and ensure we provide the best possible experience for everyone who stays with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Bucharest. Kind regards, Alexandra Ionita Front Office Manager

Customer review rating 4.0/5

Dennis C. Business - Confirmed reviews ALL

Dear Mr. C., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your feedback. We are delighted to know that you had a comfortable stay, appreciated our services, and enjoyed the friendliness of our team. We are truly pleased to hear that you would choose our hotel again. At the same time, we regret that your experience at the reception during the night shift did not fully meet your expectations. Your comment has been shared with the night shift team, as we continuously work to ensure a consistent, attentive, and welcoming experience for all our guests. We appreciate your valuable feedback and look forward to welcoming you back for an even better stay. Kind regards, Alexandra Ioniță Front Office Manager

Other web-users rate our hotel

  • 466 reviews 9.4/10 Location
  • 484 reviews 7.8/10 Room
  • 564 reviews 9/10 Service
  • 10 reviews 8/10 WiFi
  • 303 reviews 8.1/10 Breakfast
  • 238 reviews 8.9/10 Cleanliness
  • 129 reviews 8.7/10 Food
  • 111 reviews 8.4/10 Vibe

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