ibis Pontianak City Center 3 stars

Dear Mr YOHANES R., Warm greetings from Ibis Pontianak City Center, First of all, we sincerely apologize for the unpleasant experience you encountered during your stay in Room 701. Your feedback is very important to us, and we deeply regret that we fell short of your expectations. Regarding the issues you mentioned: Air Conditioning Failure & Leakage: We apologize for the discomfort caused by the AC not functioning properly and for the leakage incident. This is clearly not the standard we aim to provide, and we will ensure our engineering team reviews and improves both repair procedures and preventive maintenance. Unprofessional Conduct: We are extremely concerned about the engineer entering your room with shoes on. This is unacceptable, and we will address this matter immediately with our staff to ensure proper hygiene and respect for guest privacy. Breakfast Quality & Selection: We regret that the breakfast did not meet your expectations. Your comments regarding the variety and quality of food have been shared with our F&B team to ensure immediate improvements. We truly understand how disappointing this experience must have been and sincerely apologize for the inconvenience caused. Please be assured that your feedback will be used to improve our maintenance procedures, staff training, and food quality. We value your patronage and hope you will give us another opportunity to provide a much better experience in the future. Should you choose to stay with us again, please contact me directly so we can ensure your stay is fully comfortable and enjoyable. Sincerely, Ulysses Jeffrey General Manager

Dear Mrs SHERYL A. A. M., Warm greetings from Ibis Pontianak City Center, Thank you for your continued support and for sharing your positive experience. We are delighted to hear that you enjoyed our friendly staff and breakfast. We look forward to welcoming you back for your next stay and hope to make it just as enjoyable! Best regards, Ulysses Jeffrey General Manager

Dear Mrs SHAREN C. D., Warm greetings from Ibis Pontianak City Center. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found the room comfortable and enjoyable. However, we sincerely apologize for the inconvenience you experienced during breakfast. Your comments regarding the limited food variety, items not being promptly replenished, and the repetitive menu are truly appreciated. Please rest assured that this feedback has been shared with our culinary team for immediate improvement, as we continuously strive to enhance our guests’ dining experience. We highly value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Warm regards, Ulysses Jeffrey General Manager

Dear Mrs TAN S. M., Warm greetings from ibis Pontianak City Center, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location, comfortable stay, clean and simple room, as well as the beautiful view. We would like to inform you that we do provide a dedicated check-in lane for our Accor Platinum and Diamond members, designed to ensure a faster and smoother check-in experience. We apologize if this was not clearly communicated during your visit, and we will ensure our team highlights this option to our valued members in the future. Your feedback is truly appreciated and motivates our team to continue providing the best service to all our guests. We look forward to welcoming you back to ibis Pontianak City Center on your next visit. Warm regards, Ulysses Jeffrey General Manager

Dear Mr. Dwiki P., Thank you for sharing your feedback regarding your recent stay with us from 24 to 27 February 2026. We are pleased to know that overall you had a comfortable stay at our hotel. However, we sincerely apologize for the inconvenience you experienced, particularly regarding the service at the Front Office. Your feedback is very valuable to us. We regret that our team did not fully meet your expectations in providing attentive and proactive assistance during your check-in experience. Please be assured that we have addressed this matter with the team and will conduct additional coaching to further improve our service attitude, ensuring our staff deliver genuine hospitality and take greater initiative when assisting our guests. We also apologize for the disturbance caused by the noise from the adjacent room during the night. Your comment regarding the soundproofing has been shared with the relevant department so we can review and monitor the situation to enhance our guests’ comfort. Once again, thank you for bringing this to our attention. We truly appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Best regards, Ulysses Jeffrey General Manager