Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 261 reviews

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms


Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  261 reviews

TripAdvisor Rating  3.5/5  1,466 reviews

Very nice hotel to stay at!

TripAdvisor rating 5.0/5

JankaAcai123 Business - TripAdvisor review

I stayed at Mercure hotel London Heathrow on September '22. From the moment I stepped in i felt very welcomed, receptionist Alexis was very nice and friendly to me, the room i had was nice and clean and i didn't hear any noises from outside. I highly recommend this hotel and looking fwd to stay there again. J.

If I could give 0 I would!

TripAdvisor rating 1.0/5

FoodieMcFoodface Couples - TripAdvisor review

Where to even start?! *Beds - The worst we have ever slept on and caused our backs to be so sore for days on end. *Room - Tired, battered and freezing!! It might have been September but it was so cold! The AC wasn’t on so no idea how it was that cold! In the end we had to put the heating on but I still had to sleep under the covers and it didn’t warm up much despite the thermostat saying 30! I call BS! We could also hear people several rooms away and they talked all night! *Staff - Friendly - However when we asked them to book us a taxi, they booked us an unlicensed one, so when there were roadworks to T3 the taxi wasn’t able to drive in the bus lane, this meant a 12 minute journey took 1 hour. Luckily we had left ourselves enough time really or we may have missed our flight. *Hotel Itself - It needs bulldozing and starting again! This is by far THE worst hotel I have ever stayed in and I feel sick thinking I have paid to stay there! We will never stay there again, even if someone paid me!

Dear FoodieMCfoodface, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

First & Last Stay

TripAdvisor rating 2.0/5

Voyage598223 Couples - TripAdvisor review

Hotel reception looked ok & check in no problem. However our room on the ground floor was a very small double with little room to store luggage. The carpet was very stained & the bed was the worst I’ve slept in. The whole room needed refurbishment as did the rest of the decor leading to our room. Did not use bar or restaurant. Booked as an airport & parking deal but would not stay here again & not good value.

The Shower in bath room was not in good condition and showers some time very hot water or very cold water.

Customer review rating 2.5/5

Jasvinder S. Families - Confirmed reviews ALL

There was no toilet paper and other Soap, shampoos , when we checked in.I personally went down next morning to collect toilet paper from front desk. The shower is very old designed and doesn't work properly. Some time very hot or very cold.

Mercure London Heathrow Hotel

Customer review rating 2.5/5

Robert S. Solo - Confirmed reviews ALL

I had difficulty finding the hotel as there is no Heathrow Shuttle bus serves the hotel. The taxi fare to the Airport (Terminal 5) was £25. The hotel was very busy as there was a coach party, also there was a wedding party.

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