Hotel Novotel Chennai Chamiers Road 5 estrelas

Good hotel with friendly staff. Breakfast buffet had a good variety and the wait staff helpful. We stayed for just a night and hence could not try the bar and rooftop restaurant. The location of the hotel too was close enough to Mount Road and major attractions in Chennai, yet well away from the hustle bustle of the main roads.

My second stay here since they opened last year. There were several teething problems year but GREAT to see that all have been resolved this year! The staff, location and the pool are the highlights. The restaurant is excellent and special thanks to Vijay for his outstanding and attentive service. Soorya and Vemier were always willing to help. The food was excellent on this occasion with breakfast a highlight. The cooks are always ready to please. The dessert and salad sections were our favourites! I'll come back any day. The only nagging issue the temperament light in the otherwise lovely and spacious bathroom. GREAT housekeeping and cleaning staff, especially Babu who always came with a big smile. Jajo at reception was fantastic. She helped us with the checkout.

Service not sufficient for a 5 star hotel, had to ask for toilet paper and water in the room, housekeeping was rather like a 3stae hotel, pool was loud, no shades (only 1 umbrella for the whole area), pool area was polluted (air), no drinking water available

I should say i booked Novotel with great expectations because my first stay with them was great. this time, it was average. they seem to have a new crew who are just not up to par. Starting with the main gate who did a shoddy job of checking our vehicle leading to bags tumbling out of the car. Then the front desk who checked us in was just sloppy. The final straw was two glasses of milk costed Rs 550! Would you believe that. Never again, Novotel Chennai

Was pleasantly surprised with the hotel right in the heart of the city. Ideally located for the business traveller. Good rooms, clean and bright made the stay very comfortable. A bit slow at the reception for check due to only 2 desks made us loose 15 - 20 minutes.

All good except wait time in getting room alloted. Had asked for. Asking bed what was available was a. Twin Though I checked in at 7pm It was a let down as it was a pit stop on a road trip. The team did let me rest in the room that was ready though

The hotel is impressive - the lobby, restaurant and guestrooms are all beautiful. The rooftop patio is a hidden gem and the workout room a great facility. The hotel staff were very good and friendly, from the Front Desk agents to the F&B staff to the security officers out front. We really enjoyed our stay and highly recommend this hotel to anyone travelling to Chennai.

Hotel is O.K for business stay in Chenai , service is acceptable , however they do not recognize Platinium card holders for Accor hotel group .For this hotel all customers are the some if they hold any card from Accor group or not.

Positives: Great reception staff, Soorya in the restaurant was outstanding, nice gym, good WiFi speed, great room and bathroom, great housekeeping staff and excellent drivers. Negatives: Loud decoration late into the night (what were you thinking?!), Pool not open when advertised, dinner buffet not value for money, restaurant managers who walk about talking loudly on their mobiles at breakfast time (bizarre!) paying zero attention to customers!