Mercure Kakadu Crocodile Hotel 3.5 stars

Dear Narelle, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your arrival experience did not meet expectations. Providing warm and welcoming service is something we strive for, and we regret that your interaction at check-in left you with a negative impression. We also appreciate your comments regarding the room service ordering process. We understand that not being able to place an order by phone was inconvenient, and your feedback has been shared with our management team for review as we continue to look for ways to improve the guest experience. Thank you again for your feedback. We value your comments and hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Brett, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Janis, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Outback Oasis, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found the accommodation comfortable and clean, and that our team made such a positive impression with their friendly and helpful service. Your comments will be shared with the staff, who will be pleased to know their efforts were appreciated. We also appreciate your feedback regarding the condition of some areas of the property. We understand your observations and have shared your comments with our management team as we continue to review opportunities for upgrades and improvements. Thank you again for your feedback. We are pleased to know you enjoyed your stay and look forward to welcoming you back again in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Virginia We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Carinne Mercure Kakadu Crocodile Hotel