Sofitel Mexico City Reforma 5 stars

We traveled to Mexico City for holidays as a family of 3 , including 4 year old child . The hotel staff was amazing , particularly Samuel , the bellboy . He took care of us all day long from helping with luggage, transportation, advice on a restaurant and just a simple smile and talking to our son every day meant a lot . Also on our last day we dined at Balta and Daniel, Dariana , Rocto went above and beyond and surprised us with birthday song and champagne. We spent a lot of time at the pool and the young man who works there was wonderful, he was so kind to our son , brought little surprises for him and told us a lot about Mexican culture . Really a great team of wonderful people . Also we enjoyed complimentary ice cream in the afternoon , rood top breakfast and concierge service . Thank you Sofitel

My family and I had the BEST EXPERIENCE staying at the Sofitel Reforma. It is truly a 5 star experience staying here. First off, when you arrive into the hotel, the service is top notch and very welcoming. Andre, helped us get our bags and brought us to the lobby for check-in. Throughout the whole stay, he was very helpful! When we arrived at our room, we even had a little surprise for my daughter, we were celebrating her 4th birthday. Small touches like this made the experience very memorable. The room was spacious, clean and had a great view. The housekeeping staff were also very attentive and brought things really quickly to the room. That was a nice touch since most hotels in the US, housekeeping takes forever to bring things up and always need constant reminders, but the service here was wonderful. We booked through AMEX so we got complimentary breakfast at the Balta restaurant. Each morning we went down, there were plenty of food options and staff were very attentive. Shout out to Raul, V. Carlos and Rico (under Fatima) who were super awesome and provided top notch service. Since it was my daughter's birthday - they got her a few goodies which was much appreciated. She felt very special. And of course have to give a shout out to Juan Pablo from guest relations. Juan was very welcoming and helpful throughout our stay. He made sure we had everything we needed and was always very engaging. Thank you Juan! You made our stay amazing! Overall, great experience and I highly suggest staying here! Although there is a bit of a walk to get to the main tourist sites, it was easy to get around in this location. Also, we felt very safe in the hotel and around the area.

We love the architectural and interior designs of the hotel. Modern and chic. Every staff went out of his/her way to help us, especially the Concierge and even the porters (in particular, Daniel) at the entrance.

Stayed here while attending a friends wedding. They had a room block for guests. The staff was amazing. The room was gorgeous. Everything exceeded my expectations and we will definitely be back!

Definitely my stayed was incredible the service the whole employees the attention, the food the welcome to my pets this is something that really add value.