Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,451 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,451 reviews

TripAdvisor Rating  5.0/5  2,053 reviews

Certificate of excellence 2024

miserable

TripAdvisor rating 2.0/5

Jaroslaw S TripAdvisor review

At first Sofitel Mexico Reforma took my upgrade vouchers from my account, but wanted to cheat me and tried to convince me they were full.. The room that I finally got was very nice, but the first refusal was unpleasant and regretful. The food is horrible, showing no signs of improvement during all my stay. Can you imagine getting semi-raw potatoes even at street food bar or semi-French crepes from cheap supermarket-style batter? The music you play so loud in the main restaurant and ,little less loudly, in the lounge is totally unacceptable. Appears more adequate to these bars from Zona Rosa with these 'creatures of the night'... Not 5* decent hotel...unless you really want to make this Zona Rosa experience in full. I was 2 months ago at another Sofitel where beautiful French music was played. I expected the same at your facility. Obviously, I was wrong. The bed was very comfortable and clean. On my last day during my visit at the spa, someone came to my room and left semi-opened sweets that I supposedly used. I was not charged for this, but this awful and disgusting trick from the room-service team that is totally unacceptable, and I think it low of the lowest attitude. Strangely enough it was not pointed out throughout my stay, but only in the last hour. So miserable attitude. Once I saw the girl from the minibar team who behaved rude. I would not be surprised it could be her trick. I wonder if she plays such tricks in other rooms too to other guests. Am sorry I spent my money on this miserable facility. Not recommended at all, not even for free.

Fabulous staff, cars/ubers were on site thus easy to access, personalized service from staff, great food

Customer review rating 5.0/5

Catherine Families - Confirmed reviews ALL

I was in Mexico City for a family wedding and many of the guests stayed at the hotel. It was a wonderful place to start the day over breakfast and meet up later in the day as our sightseeing schedules allowed. It was far easier and more enjoyable than a VRBO and incredibly more convenient.

Great Service

Customer review rating 5.0/5

Dámaris C. Couples - Confirmed reviews ALL

Best place to have celebrated my husbands 45th birthday 🎉

Beautiful views of the city from Sofitel Mexico

TripAdvisor rating 4.0/5

jerry j TripAdvisor review

This is a beautiful hotel with well appointed and spacious rooms and it's location is unparalleled. We had a King Jr. Suite and it was great. My wife enjoyed the massive soaker tub and I loved the views. the staff was attentive, helpful and courteous, which I appreciated as a non-Spanish speaker. I loved the view of Mexico City from the room, especially at night.

Luxury living!

Customer review rating 4.5/5

David I. Couples - Confirmed reviews ALL

Service at this fully staffed hotel is amazing. The location is incredible, situated near the iconic angel tower. The salt water swimming pool is spectacular. The bars and restaurants are great.

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Other web-users rate our hotel

  • 688 reviews 9.7/10 Location
  • 1,070 reviews 9.2/10 Room
  • 2,019 reviews 9.3/10 Service
  • 9 reviews 7.9/10 WiFi
  • 472 reviews 8.8/10 Amenities
  • 449 reviews 8.2/10 Food
  • 437 reviews 9.4/10 Vibe
  • 221 reviews 8.5/10 Cleanliness

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