Bonjour, Thank you from the bottom of our hearts for such an extraordinary review. Knowing that, after both working in and experiencing many luxury properties, you consider your stay with us one of the best you have ever had is an incredible compliment to our entire team. We are especially touched that on your very first visit to Mexico, you and your sister felt so warmly welcomed and genuinely cared for from the moment you arrived. A very special thank you for recognizing our Front Desk and Concierge teams, and particularly Alberto. His dedication in ensuring you arrived safely at the Elton John concerts and even finding you among the crowds afterward perfectly reflects the thoughtful, personalized hospitality we strive to provide. It will be a pleasure to share your words with him. Thank you for allowing us to be part of such a memorable trip. We love knowing that Mexico City now holds a special place in your hearts — and we hope Sofitel does too. We cannot wait to welcome you and your sister back to Mexico City. Until then, consider Sofitel Mexico City Reforma your home away from home. Warm regards, Julián Morales Guest Experience Manager

Bonjour M. K., Thank you for your delightful feedback. We are thrilled to hear that our team contributed positively to your fantastic experience at Sofitel Mexico City Reforma. Your kind words inspire us to continue delivering exceptional service. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you very much for sharing your wonderful experience and for awarding us a perfect score. We are delighted to know that everything from your arrival to the comfort and beauty of your room contributed to such a memorable stay. A very special thank you for recognizing Erik, Max, and Diego from our Concierge team. Knowing that each of them stood out through their service is a wonderful compliment, and it will be a pleasure to share your kind words with them. Muchas gracias to you as well! We look forward to welcoming you back to Sofitel Mexico City Reforma very soon. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that every aspect of your stay, from your room and our culinary offerings to the warmth of our team, contributed to such an enjoyable experience. We are especially pleased that you had the opportunity to visit our Spa and that your massage became one of the highlights of your stay. A very special thank you for recognizing Ramiro and Carlos from our Bell team for going above and beyond, as well as Ruben for consistently exceeding your expectations during breakfast. It will be a pleasure to share your kind words with all three of them. Thank you for your recommendation. We look forward to welcoming you back to Sofitel Mexico City Reforma for another amazing stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for sharing your experience and for awarding us a perfect score. We are especially glad that, after an unexpected few days in the hospital, your time at Sofitel Mexico City Reforma offered you a comfortable and enjoyable end to your visit. Your comment about wishing the four nights had been with us rather than the other way around certainly made us smile! We only wish we could have had the pleasure of taking care of you for longer. We hope your next visit to Mexico City includes many more nights at Sofitel — and none at the hospital. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for taking the time to share your feedback with us. While we are pleased to see that you particularly appreciated the cleanliness of our hotel and the service provided by our team, we sincerely regret the issues you encountered with your invoice. We understand how important accurate documentation is, especially during a business trip, and apologize for the inconvenience caused by the incorrect dates and the impact this had on your departure experience. Your comments have been shared with our Front Office team so we can review what occurred and reinforce the accuracy of our billing process. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on a future stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour Madame D., Thank you for your kind words regarding our location and the quality of our food. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you very much for your wonderful review and for choosing Sofitel Mexico City Reforma to celebrate your birthday! We are delighted to know that your visit to Mexico City became such a memorable experience and that your stay with us was part of making the celebration so special. Your recommendation and, especially, knowing that you are already planning to return mean a great deal to our entire team. We look forward to welcoming you back for many more memorable moments in Mexico City. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you and your friends had such an amazing time with us and particularly enjoyed our facilities and the beautiful views of Mexico City. It is equally rewarding to know that the friendliness and helpfulness of our team contributed to making your stay so memorable. A special thank you for recognizing Luis at our Front Desk. It will be a pleasure to share your kind words with him and celebrate his contribution to your experience. We look forward to welcoming you back to Sofitel Mexico City Reforma for another wonderful stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for sharing your experience with us. We are pleased to know that you had an enjoyable stay and especially appreciate your recognition of our hotel management team. We also value your candid observations regarding the restaurant. Attention to detail is essential, and your comments regarding the cleanliness of table items and the coordination at our omelette station will be shared with our Food & Beverage leadership for review and follow-up. Thank you again for your feedback and recommendation. We hope to have the pleasure of welcoming you back to Sofitel Mexico City Reforma. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your fantastic review and for awarding us a perfect score. We are delighted to know that your room, its spaciousness, and the floor-to-ceiling views overlooking the Angel of Independence made such a memorable impression. We are equally pleased that our location proved convenient for exploring the different neighborhoods of Mexico City and that you enjoyed the vibrant atmosphere of breakfast. It is wonderful to hear that Club Millésime was another highlight of your stay, from the selection of snacks, canapés, and desserts to the personalized beverage service provided by our team. Most importantly, hearing that you would “100% stay here again” means a great deal to us. We look forward to welcoming you back to Sofitel Mexico City Reforma for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for this wonderful review and for considering Sofitel Mexico City Reforma your “home away from home.” It is especially rewarding to know that, as Diamond Members, you felt genuinely recognized and cared for throughout your stay. We are delighted that our Concierge team helped make your time in Mexico City seamless and that the Club Millésime team elevated your experience through their warmth, attention to detail, and thoughtful in-room touches. A very special thank you for recognizing Mariana and Brenda. Knowing that they made you feel like family is perhaps the greatest compliment we could receive, and it will be a pleasure to share your kind words with them and the entire team. Thank you for your continued trust in Sofitel. Your home in Mexico City will be waiting for you, and we cannot wait to welcome you both back very soon. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for taking the time to share your experience with us. While we are pleased to know that the remainder of your stay was enjoyable, we are sorry that your arrival left such a negative first impression. We have reviewed the interaction with our Front Desk team. At the time of check-in, the reservation information available in our system reflected occupancy for one guest, which prompted our colleague to clarify the applicable breakfast arrangements when adding a second guest. We regret that this explanation came across as accusatory or made you feel that you were being held responsible for the discrepancy, as this was certainly not our intention. We also appreciate your comments regarding the room layout and workspace, particularly while conducting business calls, and understand how this affected the functionality of the room for your needs. Thank you again for your candid feedback. We hope to have the opportunity to welcome you and your wife again and provide a smoother experience from the very beginning. Warm regards, Julián Morales Guest Experience Manager

Bonjour M. B., Agradecemos sinceramente sus comentarios positivos sobre la ubicación y el servicio de nuestro hotel. Lamentamos que el desayuno no haya estado a la altura de sus expectativas y tomaremos su opinión en cuenta para futuras mejoras. Esperamos darle la bienvenida nuevamente en Sofitel. Saludos, Mariana Torres Guest Experience Assistant Manager.

Bonjour, Thank you very much for sharing such a heartfelt review and for awarding us a perfect score. We are truly delighted to know that Sofitel Mexico City Reforma became such a memorable part of your special trip. While we are proud of our hotel, it means even more to hear that it was the warmth and genuine hospitality of our team that made your experience so meaningful. A very special thank you for recognizing Mitzi. Knowing that her warmth, thoughtfulness, and attentive care made you feel genuinely welcomed throughout your stay is a wonderful compliment, and it will be a pleasure to share your words with her and the entire team. We are honored to be part of such beautiful memories and cannot wait to welcome you both back on your next visit to Mexico City. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed the comfort of your room and, above all, the friendliness and excellent service provided by our team throughout your stay. A special thank you for recognizing our Bell and Concierge teams at the entrance. It will be a pleasure to share your kind words with them and celebrate the positive impression they made during your visit. We look forward to welcoming you back to Sofitel Mexico City Reforma very soon. Warm regards, Julián Morales Guest Experience Manager

Bonjour Madame R., Thank you for sharing your delightful experience at Sofitel Mexico City Reforma. We are thrilled to hear that our location, hospitality, and cleanliness contributed to making your stay memorable. We are also pleased to welcome your furry companion and ensure that all our guests feel at home. We look forward to welcoming you back on your next visit! Regards, Mariana Torres Guest Experience Assistant Manager

Bonjour Monsieur J., Thank you for your kind words regarding our staff. We are delighted to hear that you had an outstanding experience during your stay. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Mariana Torres Guest Experience Assistant Manager

Bonjour Madame T., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the water supply and the shower. Our maintenance team is continually addressing such concerns to ensure a better experience for our guests. Should you have any additional feedback, please don't hesitate to reach out to me directly. I would be glad to hear from you. Best regards, Mariana Torres Guest Experience Assistant Manager