Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,441 reviews

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

ALLSAFE approved hotel

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,441 reviews

TripAdvisor Rating  5.0/5  1,076 reviews

Certificate of excellence 2023

Above expectations

TripAdvisor rating 5.0/5

svetlanasmirnova Families - TripAdvisor review

We traveled to Mexico City for holidays as a family of 3 , including 4 year old child . The hotel staff was amazing , particularly Samuel , the bellboy . He took care of us all day long from helping with luggage, transportation, advice on a restaurant and just a simple smile and talking to our son every day meant a lot . Also on our last day we dined at Balta and Daniel, Dariana , Rocto went above and beyond and surprised us with birthday song and champagne. We spent a lot of time at the pool and the young man who works there was wonderful, he was so kind to our son , brought little surprises for him and told us a lot about Mexican culture . Really a great team of wonderful people . Also we enjoyed complimentary ice cream in the afternoon , rood top breakfast and concierge service . Thank you Sofitel

Awesome experience, ready to come back for another stay - thank you Juan Pablo!

TripAdvisor rating 5.0/5

Brenda L TripAdvisor review

My family and I had the BEST EXPERIENCE staying at the Sofitel Reforma. It is truly a 5 star experience staying here. First off, when you arrive into the hotel, the service is top notch and very welcoming. Andre, helped us get our bags and brought us to the lobby for check-in. Throughout the whole stay, he was very helpful! When we arrived at our room, we even had a little surprise for my daughter, we were celebrating her 4th birthday. Small touches like this made the experience very memorable. The room was spacious, clean and had a great view. The housekeeping staff were also very attentive and brought things really quickly to the room. That was a nice touch since most hotels in the US, housekeeping takes forever to bring things up and always need constant reminders, but the service here was wonderful. We booked through AMEX so we got complimentary breakfast at the Balta restaurant. Each morning we went down, there were plenty of food options and staff were very attentive. Shout out to Raul, V. Carlos and Rico (under Fatima) who were super awesome and provided top notch service. Since it was my daughter's birthday - they got her a few goodies which was much appreciated. She felt very special. And of course have to give a shout out to Juan Pablo from guest relations. Juan was very welcoming and helpful throughout our stay. He made sure we had everything we needed and was always very engaging. Thank you Juan! You made our stay amazing! Overall, great experience and I highly suggest staying here! Although there is a bit of a walk to get to the main tourist sites, it was easy to get around in this location. Also, we felt very safe in the hotel and around the area.

Bonjour Brenda L, It is a delight to read such a kind review! Thank you sincerely for your comments, I am glad to know you enjoyed your time with us and that throughout your stay you experienced our characteristic joie de vivre, especially during such a special occasion. I am sure Andrés, Raúl, Juan Carlos, Rico, Fátima and Juan Pablo will be very happy to read your review. We hope to welcome you back soon so you can create more great memories! Best regards, Daniela Mancilla Quality Coordinator

Beautiful hotel, superb service

Customer review rating 5.0/5

Cc Couples - Confirmed reviews ALL

We love the architectural and interior designs of the hotel. Modern and chic. Every staff went out of his/her way to help us, especially the Concierge and even the porters (in particular, Daniel) at the entrance.

Amazing Stay

Customer review rating 5.0/5

Kimberly B. Couples - Confirmed reviews ALL

Stayed here while attending a friends wedding. They had a room block for guests. The staff was amazing. The room was gorgeous. Everything exceeded my expectations and we will definitely be back!

So kind and friendly the whole colaborators

Customer review rating 5.0/5

Angeles D. L. C. Families - Confirmed reviews ALL

Definitely my stayed was incredible the service the whole employees the attention, the food the welcome to my pets this is something that really add value.

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Other web-users rate our hotel

  • 552 reviews 9.6/10 Location
  • 1,000 reviews 9.2/10 Room
  • 1,584 reviews 9.3/10 Service
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  • 448 reviews 8.8/10 Amenities
  • 435 reviews 8.1/10 Food
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  • 205 reviews 8.2/10 Comfort

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