Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,401 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
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ALLSAFE approved hotel

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,401 reviews

TripAdvisor Rating  5.0/5  1,479 reviews

Certificate of excellence 2023

Luxury, convenience but be wary of billing.

TripAdvisor rating 2.0/5

Suneil K Solo travel - TripAdvisor review

The Sofitel is extremely well located and in the safe part of town with everything within easy walking distance. The pool is wonderful and the Gym is spectacular...located on the 38th floor with beautiful views. I was attending a wedding so it was super convenient, hanging out with friends. There is a nice and convenient Deli shop on the ground floor to pick up a quick snack before heading out for the day. On my checkout, while it was smooth, I discovered the hotel had charged me twice for my stay. I wrote to them twice to reverse the duplicate charge but no one cared to respond. Phones are not well attended. Finally, I was forced to dispute the transaction with Amex in order to get my refund. It has been 5 days now, and the hotel has still not cared to respond. Very poor form - for a reputable hotel of such a prestigious standing.

Room Service!

TripAdvisor rating 5.0/5

ella w TripAdvisor review

My trip here was so lovely! The room service was the best part! Juan Carlos provided a wonderful service and brought me coffee every morning before having to head out at the crack of dawn! Will definitely be coming back!

Amazing Hotel, Perfect Location, Sincere Staff!

TripAdvisor rating 5.0/5

Chicago1989 TripAdvisor review

An amazing 4-night stay in Mexico City and at Sofitel! First, the location is perfect. We were able to walk to almost all the places we wanted or easily rent bikes. It also felt very safe and clean outside the hotel. On Sunday's, when the streets closed down for cars, it was amazing to bike up and down the main road! Inside the hotel, it is a wonderful, tall building with breathtaking views. The staff are all, at minimum, bi-lingual, which was helpful as my Spanish is limited. Everyone was friendly and accommodating. I always felt safe, clean, and welcomed. The rooftop bar had amazing views (even though I'm scared of heights). They sat us outside at a great table and the server was very understanding when I asked to move inside due to my fears kicking in. Even though the place was full, he helped accommodate me. One of my favorite parts of the hotel is their Club Millesime. If you have the chance to upgrade into it, I would recommend. It provided a wonderful lounge experience each morning to get our day started with a light breakfast and coffee, and a perfect pre/post dinner location with great views from the 36th floor. While all of the staff in this Club were fantastic, Natalia O. definitely made the experience top-notch. She helped refer us to new restaurants, answered all our questions, remembered us all (4) nights, made wonderful cocktails, and overall was a joy to be around. It was great to see her each evening and spend time talking with her- you could tell she truly enjoyed her job! The photo included is from the lounge. My only suggestion is to make the gym cooler. With the big windows, it got very hot while running on the treadmill.

Bonjour Chicago1989, Thank you for taking the time to share such a detailed and wonderful review of your 4-night stay at Sofitel in Mexico City! We are delighted to hear that you had an amazing experience and that our hotel, location, and services contributed to your enjoyment. We are thrilled that the central location allowed you to explore the city effortlessly, and we're happy to know that you felt safe and welcomed both inside and outside the hotel. It's fantastic to hear about your Sunday biking experience on the car-free streets – a truly unique way to enjoy the city! Your kind words about our staff, bilingual assistance, and the breathtaking views from our rooftop bar are truly appreciated. We're especially pleased to learn about your positive experience in our Club Millesime and your interactions with Natalia O. Your feedback is a testament to the exceptional service we strive to provide, and we will make sure to recognize Natalia for her outstanding contributions. Regarding the gym, we appreciate your suggestion about the temperature, and we will certainly look into optimizing the conditions for our guests' comfort during workouts. Thank you for choosing Sofitel for your stay in Mexico City, and we hope to welcome you back for more memorable experiences in the future! Best Regards, Jany Vega Guest Relations

Great experience

TripAdvisor rating 5.0/5

keithkL5595VW TripAdvisor review

Had an awesome experience in the Sofitel at this lounge. Natalia and the team provided excellent service for our group throughout the evening. Will definitely be going back again for the ambience and exceptional service.

Bonjour Keith K, Thank you for your wonderful review! We're thrilled to hear that our team's exceptional service made your stay memorable, specially from Natalia and the team from Club Millésime. Our staff takes pride in going above and beyond for our guests, and your recognition means a lot to us. We can't wait to welcome you back for another fantastic experience. Sincerely, Jany Vega Guest Relations

Not great service for a 5 star hotel

Customer review rating 1.0/5

Businesstraveler Business - Confirmed reviews ALL

The hotel and facilities are great, however the customer service wasn’t. The staff was slow, did not attend customer needs and got my pronouns wrong.

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