Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 1,029 reviews

ALLSAFE approved hotel

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Sofitel Mexico City Reforma
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+ 25 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma":  Metrobus Line 7 La Palma

  • Metro "Insurgentes":  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS:19.428535, -99.16593

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

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ALL Rating 4.8/5

1,029 reviews

TripAdvisor Rating 5.0/5

363 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location. Amazing service.

Customer review rating 5.0/5

Marie-helene Couples - 28/11/2021 Confirmed reviews ALL

We were very satisfied about our stay at the Sofitel Reforma. The room was spacious with a very nice view of the city. The breakfast, included in our room rate, was outstanding. The top floor bar was a very nice bonus to spend time before or after diner with an amazing view and great food and drinks. Jonathan our concierge was very helpful with great recommendations. Note that this hotel offers a Covid test on the site for your return flight if needed!

Dear Marie-Helene d., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent service

Customer review rating 4.5/5

Victor K. Business - 27/11/2021 Confirmed reviews ALL

Attentive service thanks to club Millesime wonderful pool very good restaurant all in central location

Dear Victor K., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Impeccable Stay!

Customer review rating 5.0/5

Dru M. Business - 24/11/2021 Confirmed reviews ALL

I had the most incredible experience. From the bell captain, front desk, concierge, Fernanda Prats going the extra mile and BEYOND! One of the most impeccable customer service experiences of my life. And I have travelled extensively….Felipe, Egmundo….THANK you all! Rooms are beautiful. The sunsets on roof are magical as is the food & drink. The courtesy and treatment of guest- unparalleled. My most sincere gratitude!

Dear Dru D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great location and Great Stay

Customer review rating 4.5/5

Benedikt S. Business - 24/11/2021 Confirmed reviews ALL

Everything was above board.

Dear Benedikt S. J., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing location but EXCEPTIONAL STAFF

Customer review rating 5.0/5

Sheel H. Families - 24/11/2021 Confirmed reviews ALL

We had the most amazing experience with the most amazing staff! The concierge service was out of this world efficient! I cannot say enough how amazing everyone was! Claudia helped us every step of the way! 10/10 stars for this place! We can’t wait to come back again!

Dear Sheel H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Claudia will be delighted to read your lovely words! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect location, great hospitality and going for the "extra"

Customer review rating 5.0/5

Dirk Friends - 23/11/2021 Confirmed reviews ALL

I've stayed in the Sofitel Reforma several times and always I have the impression that the hotel is doing all the best they can to make sure that their customers are satisfied. Thanks!

Dear Dirk V., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

AWESOME stay!!!

Customer review rating 5.0/5

Ray Business - 19/11/2021 Confirmed reviews ALL

Started with a beautiful suite however the AC was not functioning. Staff was super apologetic and professional where they immediately switched rooms. Additionally, staff makes you feel they know you and remembered my name as well as my wife’s who came a few days later. When she arrived they surprised us with a bottle of wine!! Big props to all the staff who made my wife feel like a queen throughout our whole stay!!

Dear Ray A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Flawless Service

Customer review rating 4.5/5

Sharon C. Friends - 17/11/2021 Confirmed reviews ALL

The hotel is beautiful, well located, and has phenomenal views. But the real gem of Sofitel is the amazing staff! Everyone was helpful, friendly and attentive. In particular, the concierge went above and beyond to book wonderful restaurants and had amazing suggestions. We’ll be back!

Dear Sharon C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Tiffany L. Friends - 17/11/2021 Confirmed reviews ALL

Everyone was very friendly and polite!

Dear Tiffany L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Beautiful hotel in the heart of Mexico City

Customer review rating 5.0/5

James Business - 15/11/2021 Confirmed reviews ALL

Everything the Sofitel Mexico City, Reforma does they do it extremely well. From the wonderful staff, the breathtaking rooms, views and amenities to the great location, this Sofitel is a stay not to be missed.

Dear James T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Outstanding room

Customer review rating 5.0/5

Mark Business - 14/11/2021 Confirmed reviews ALL

A brilliant stay. Perfect service and a brilliant room with wonderful music system. Housekeeping/cleaning was immaculate.

Dear Mark H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excelente estancia

Customer review rating 5.0/5

Anonymous Couples - 08/11/2021 Confirmed reviews ALL

Simplemente increíble..

Dear Marco Antonio H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

well located, very good staff and service

Customer review rating 4.5/5

Yanick H. Friends - 08/11/2021 Confirmed reviews ALL

ONE big negative tough, as we don't know each other, nor are we family, nor friends, etc... means we are just client and "provider". This means the normal "good education" is in order. You should call me by "Mister, followed by my family name". In this case "Mister H.". Thank you for following those rules, which Sofitel used to do........ Yanick H.

Excellent Customer Care, fantastic location and amazing view from my suite

TripAdvisor rating 5.0/5

Carl Norman V 15/10/2021 TripAdvisor review

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Bonjour Carl Norman V, It has made our day to read your lovely review and know that you sincerely enjoyed your stay at Sofitel Mexico City Reforma. To know that you were able to appreciate your suite, the incredible view from Cityzen and the service provided by all of our ambassadors. I will be sharing your kind words with Constanza, who I'm sure will be delighted to know that you had a wonderful visit. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Excellent as usual

TripAdvisor rating 5.0/5

mdominguez2021 Business - 31/08/2021 TripAdvisor review

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

Bonjour mdominguez2021, As I read that Sofitel Mexico City Reforma has become your second home I can't help but smile. Thank you very much for trusting us and remember that you will always have a family that will be delighted to welcome you back when you return to our vibrant city. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Luxe hotel, wonderful hospitality

TripAdvisor rating 5.0/5

QNYC50 Business - 23/11/2020 TripAdvisor review

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

Bonjour QNYC50, It truly brings me joy to read such a marvelous comment and to know that you were able to live the Sofitel brand to its fullest, even during Covid times. I am sure that Liliana will be delighted to know that you sincerely appreciated the service and to welcome you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A home in Mexico City

TripAdvisor rating 5.0/5

Annelise1983 Business - 07/11/2020 TripAdvisor review

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Bonjour Annelise 1983, It truly brings me joy to read such a lovely comment ant to know that you felt at home during your time at Sofitel Mexico City Reforma. I hope that we get to host you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Beautiful property

TripAdvisor rating 5.0/5

lc0r0na Family - 26/12/2019 TripAdvisor review

Beautiful property! The design is so modern and high tech. Service is impeccable. We had the most amazing view of Paseo de la Reforma and Angel de la Independencia. The most iconic view of Mexico City.

Dear, Ic0r0na, I would like to personally thank you for such a lovely comment, it is an absolute pleasure to read that you were able to enjoy the modern and high tech design that Sofitel Mexico City Reforma has to offer. We truly hope that we get to welcome you back very soon, for you to continue experiencing the marvelous view from the hotel. Best Regards, José Manuel Delgado Guest Relations & Quality Manager

Best Hotel in Mexico City

TripAdvisor rating 5.0/5

Mat D Business - 10/12/2019 TripAdvisor review

Excellent service in a brand new hotel ! Amazing view from rooms, rooftop bar and swimming pool. Staff is very attentive to any needs and very welcoming Good location Far better than other hotels in DF.

Dear Mat D, I would like to truly thank you for such a lovely comment. It is an absolute joy to know that you were able to experience and enjoy our bar Cityzen and the pool. We hope that we get to host you again very soon here at your new home away from home.. Best Regards, José Manuel Delgado Guest Relations & Quality Manager

Perfect stay

TripAdvisor rating 5.0/5

Barunka Business - 09/12/2019 TripAdvisor review

Everything is just perfect about this newly opened Sofitel - staff, rooms and hotel environment, location, services...real 5*hotel. I can't wait for my next visit, for me one and only choice in Mexico City.

Dear Barunka, It is an absolute pleasure to know that you truly enjoyed your time at Sofitel Mexico City Reforma. Its is a joy to read that you were able to experience the Sofitel brand to its fullest, from the service to the rooms, environment and location. We hope that we get to welcome you again very soon at your new home away from home. Best regards, José Manuel Delgado Guest Relations Manager

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