Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,455 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,455 reviews

TripAdvisor Rating  5.0/5  1,791 reviews

Certificate of excellence 2024

Good experience

TripAdvisor rating 4.0/5

Sandhya P TripAdvisor review

An amazing hotel and the location is perfect. Gustavo,(concierge)was friendly and helpful. A special mention to Cesar, who we booked through the hotel to take us to Tolotongo falls and springs was amazing! He was very fluent in English and knew a lot about the history of Mexico City. I would recommend using him. The only negative I would say was I wish more of the staff understood/ spoke English. It was at times difficult to communicate with them.

Great stay

TripAdvisor rating 5.0/5

noreenl984 Solo travel - TripAdvisor review

Excellent experience. The staff was so attentive, welcoming and great attention to detail. The room was spacious and clean. The pool stunning, especially at sunset. The spa was fantastic. Balta was a delicious breakfast. One of the best hotel experiences I had. Definitely recommend.

Great Hotel

TripAdvisor rating 5.0/5

Francisco V TripAdvisor review

The last week I stayed at this hotel and the experience was amazing. The Front Desk team went above and beyond to make our stay memorable. We met Jany Vega during breakfast and we shared with her that all the team at Front Desk, Bellman and Concierge were very helpful. From the moment we arrived everyone was welcoming, Charly at the entrance and Maria Jose and Daniela at the check in, also Gina was so kind and pending of our requests. This is one of the best hotels.

Great stay

Customer review rating 4.5/5

Steven S. Business - Confirmed reviews ALL

Beautiful hotel in a great location. Clean and professional.

Dear STEVEN S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Amazing

Customer review rating 4.5/5

Leonard H. Families - Confirmed reviews ALL

Great stay…all the personnel was very helpful and the location and views were amazing Only negative was I wanted more pillows when I slept

Dear Leonard H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

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Other web-users rate our hotel

  • 695 reviews 9.7/10 Location
  • 1,117 reviews 9.1/10 Room
  • 2,088 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.6/10 Amenities
  • 462 reviews 8.3/10 Food
  • 457 reviews 9.3/10 Vibe
  • 226 reviews 7.8/10 Comfort

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