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Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 816 reviews

ALLSAFE approved hotel

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Sofitel Mexico City Reforma
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+ 25 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Int Airport of Mexico City Paying
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Our restaurants and bars

BAJEL

Type of cuisine: Mexican

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

BALTA

Type of cuisine: Mediterranean

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

Cityzen

Boasting unparalleled views of the Paseo de la Reforma, Angel of Independence and Chapultepec Castle, Cityzen is Mexico City's newest rooftop restaurant. Ready to delight its guests with luscious contemporary cuisine, as well as its signature cocktails.

FREEHOUSE

Respecting the legacy of the original structure, presents a more classic atmosphere, full of character and a true architectural joy worthy of admiration. Home to an extensive list of wines and spirits are served alongside classic cocktails.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LOBBY BAR

The main gathering place for hotel guests day by day, the perfect place to prepare for the next adventure, or unwind after a day of exploration. It's the most frequent place for guests in need of a quiet moment to enjoy snack or a moment of respite

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

816 reviews

TripAdvisor Rating 5.0/5

290 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Incredible service and property!

Customer review rating 5.0/5

Kent Business - 19/09/2021 Confirmed reviews ALL

Amazing! Every aspect from start to finish was perfect.

Bonjour Monsieur B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback and to know that your overall stay surpassed your expectations! If you would be so kind to let us know more about your perception with the breakfast at the following email: ra…, the Balta Restaurant Manager- this to ensure we can improve our food for our beloved guests can enjoy the Sofitel experience to its fullest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind regards, Fernanda Prats Assistant Guest Relations Manager

Excellent customer

Customer review rating 5.0/5

C.'s Couples - 19/09/2021 Confirmed reviews ALL

We were treated very kindly with excellent customer service!

Bonjour Monsieur C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernanda Prats Assistant Guest Relations Manager

My wife and will be returning.

Customer review rating 5.0/5

Dr. M. M. Couples - 19/09/2021 Confirmed reviews ALL

The staff were very attentive, the views were amazing, the room was the best I've ever had the privilege of visiting, and the amenities that were available at the facility were A1.

Bonjour Monsieur M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. Thank you for taking the time to leave such a thoughtful feedback! I will share your comments with our team as I am this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernanda Prats Assistant Guest Relations Manager

Superb

Customer review rating 5.0/5

Anonymous Families - 17/09/2021 Confirmed reviews ALL

The attention and service was excellent!

Bonjour Madame W., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernanda Prats Assistant Guest Relations Manager

September stay

Customer review rating 5.0/5

Benjamin P. Business - 16/09/2021 Confirmed reviews ALL

Excellent service all around including food and the spa. Beautiful pool and rooftop bar.

Bonjour Monsieur P., On behalf of the Sofitel Mexico City Reforma family, I would like to thank you for leaving such kind comments regarding your time here in Mexico City with us- I truly hope that you had a wonderful time! I will share your comments with our team so that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernanda Prats Assistant Guest Relations Manager

Great stay!!

Customer review rating 5.0/5

Bats Couples - 14/09/2021 Confirmed reviews ALL

Excellent service! The best! The food and service are amazing too! Thank you

Dear Batia N., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great location and amazing service

Customer review rating 5.0/5

Jorge P. Couples - 13/09/2021 Confirmed reviews ALL

This hotel is perfect, from every imaginable aspect. It’s so beautiful, the staff is so friendly, and they were so accommodating. The views from the rooms are spectacular and the rooftop pool and bar are beautiful.

Dear Jorge P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Very nice hotel, great staff.

Customer review rating 5.0/5

D. Business - 13/09/2021 Confirmed reviews ALL

From the moment you set foot in the hotel, you are welcome with a "bonjour", the check in runs very smoothly, the room is very clean and one feels very comfortable. The teams are amazing, in BALTA, the restaurant on the 12th floor, the waiters pay attention to details and ensure your enjoy your meal. Very good stay, highly recommended.

Bonjour Madame D., On behalf of the entire Sofitel Mexico City Reforma, we truly thank you for taking the time to leave such kind remarks. It always means the world to us to receive such positive feedback, regarding our installations, and above all our staff whose passion is our guest satisfaction. I will share your comments with our team, especially the Balta team who will be thrilled that they were able to help you feel welcome away from home. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind regards, Fernanda Prats Assistant Guest Relations Manager

Great Stay As Always

Customer review rating 5.0/5

Jose C. Business - 13/09/2021 Confirmed reviews ALL

Beautiful hotel but it is the staff that makes it great. Always make me feel welcome for my long stays working at the embassy away from home. Ana, Daniela and Elizabeth at front desk do a great job and your staff at Balta is awesome as well: Ricardo, Valentin, Constanza, Nicolas, Ran, Carla, Edson and Antonio. I'm Marriott Platinum and prefer to pass up the points from next door in order to stay with you all.

Dear Jose C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Service

Customer review rating 5.0/5

Jonathan H. Friends - 10/09/2021 Confirmed reviews ALL

The service was the best I've ever had in a hotel. The staff were all very friendly, conversational, and accommodating. One of the managers, Jose Delgado, was especially helpful for us when we had an inconvenience and needed help. The waiters and chefs in Balta were also attentive and very friendly. One of the waiters, Adrian, especially made us feel comfortable, but to be honest all the staff did. The pool is incredible, the food is good, and the views are great. We were very impressed with Sofitel Mexico City.

Dear Jonathan H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located and amazing views

Customer review rating 5.0/5

Jorge L. O. D. L. C. Couples - 08/09/2021 Confirmed reviews ALL

We stayed 2 nights and everything was perfect, including the extreme security

Dear Jorge luis Ochoa de la C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing property!

Customer review rating 5.0/5

J F. Couples - 08/09/2021 Confirmed reviews ALL

I had never thought of The Sofitel brand at the top of my hotel pics. A friend recommended this particular property and I was blown away. It is beautiful. That topped with the amazing service means I will be coming back soon. Kudos to Adrien in the restaurant and the consciente with glasses that helped us plan out balloon excursion. Kudos as well ti Guest Relations Director José. Excellent. But have to say, the proof is in the pudding. I commented on a shortfall in guest interaction with security. It was addressed almost immediately.

Dear Jose F., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Whenever you wish to return to Mexico City, remember that you have a second home here with us and we all will be more than happy to have you back! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing Stay!

Customer review rating 5.0/5

Slm Families - 08/09/2021 Confirmed reviews ALL

5 stars!! Everyone at the hotel was extremely nice and helpful! A few things we loved: 1. Centrally located, a short uber drive to many hot spots 2. Beautifull, clean rooms 3. Spa is great 4. Cityzen Bar on the roof is amazing 5. Stunning pool setup

Dear Sofia M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing location, impecable costumer service and very modern rooms with breathtaking views

Customer review rating 5.0/5

Larry K. Couples - 08/09/2021 Confirmed reviews ALL

We had an amazing experience at Sofitel and aside from the beautiful rooms, amazing views and cleanliness, we were most impressed by the high standard of customer service.

Dear Larry K., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Luxury and warmth every step of the way

Customer review rating 5.0/5

Francis Couples - 08/09/2021 Confirmed reviews ALL

I loved this entire experience. The entire hotel and staff were extremely welcoming. The hotel room was modern, clean, and ultra-comfortable. The facilities were gorgeous and the entire place felt like a work of art. The food and drinks were delicious and beautiful! However, the best part was the staff. I've never met such professional, yet warm staff at a hotel before. This is my new favorite hotel. I will definitely be back!

Dear Frank L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Wonderful experience!!!

Customer review rating 5.0/5

Jack M. Families - 07/09/2021 Confirmed reviews ALL

We have stayed at the four seasons , St Regis and Marriott in Mexico City. This hotel experience was superior and that says a lot. The service, pool, food, views, and hotel architecture are world class.

Dear Jack M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent as usual

TripAdvisor rating 5.0/5

mdominguez2021 Business - 31/08/2021 TripAdvisor review

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

Bonjour mdominguez2021, As I read that Sofitel Mexico City Reforma has become your second home I can't help but smile. Thank you very much for trusting us and remember that you will always have a family that will be delighted to welcome you back when you return to our vibrant city. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Luxe hotel, wonderful hospitality

TripAdvisor rating 5.0/5

QNYC50 Business - 23/11/2020 TripAdvisor review

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

Bonjour QNYC50, It truly brings me joy to read such a marvelous comment and to know that you were able to live the Sofitel brand to its fullest, even during Covid times. I am sure that Liliana will be delighted to know that you sincerely appreciated the service and to welcome you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A home in Mexico City

TripAdvisor rating 5.0/5

Annelise1983 Business - 07/11/2020 TripAdvisor review

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Bonjour Annelise 1983, It truly brings me joy to read such a lovely comment ant to know that you felt at home during your time at Sofitel Mexico City Reforma. I hope that we get to host you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Beautiful property

TripAdvisor rating 5.0/5

lc0r0na Family - 26/12/2019 TripAdvisor review

Beautiful property! The design is so modern and high tech. Service is impeccable. We had the most amazing view of Paseo de la Reforma and Angel de la Independencia. The most iconic view of Mexico City.

Dear, Ic0r0na, I would like to personally thank you for such a lovely comment, it is an absolute pleasure to read that you were able to enjoy the modern and high tech design that Sofitel Mexico City Reforma has to offer. We truly hope that we get to welcome you back very soon, for you to continue experiencing the marvelous view from the hotel. Best Regards, José Manuel Delgado Guest Relations & Quality Manager

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