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Novotel Guwahati GS Road Hotel 5 stars

Customer review rating 4.3/5 1,647 reviews

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Novotel Guwahati GS Road
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+ 21 Services

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of international cuisine

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Chic poolside bar with an aura for an ideal starlit evening

  • Centrally located on the Guwahati-Shillong Road

Hotel location

Novotel Guwahati GS Road

G S Road
Downtown Dispur
Assam
781006 guwahati
india

Tel: +913617104444

Fax: (+91)3617104445

Check-in from 14h00

Check out up to 12h00

  • By plane

    GOPINATH BORDOLOI AIRPORT At 35km / 21 miles - Shuttle paying

  • By car

    KHANAPARA At 2km / 1 miles

  • By train

    GUWAHATI TRAIN STN At 6km / 3 miles

GPS :26.138921, 91.798386

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 118 rooms
    • One room for people with reduced mobility
    • No family room
    • 11 connecting rooms
    • 118 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • GOPINATH BORDOLOI AIRPORT Additional charge
    • GAU Additional charge
Family
  • Services for children
    • Video game area

Our accommodation(s)

Each of our 118 rooms and suites was designed to offer unmatched comfort and convenience suited to every traveller's need with complimentary WiFi, tea & coffee making facilities, and access to the fitness center & pool.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Guwahati GS Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,647 reviews

TripAdvisor Rating 4.5/5

349 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

Dr.debajit D. Families - 18/10/2021 Confirmed reviews ALL

Spending a lots of quality time their with my family. Staffs are so well skilled and mirabilis. Specially my wife and my daughter Kashwini appreciate a lot about sister Shreya,so well behaved and innocent.Also a big thanks to the other tandem for giving this precious moment to spend

Excellent location for comfortable stay, easily accessible to nearby important places.

Customer review rating 5.0/5

Arup K. S. Families - 18/10/2021 Confirmed reviews ALL

From reception to room service and restaurant service all were excellent . Each employee was friendly and caring. Room, bathroom were very neat and clean. Over all I had a comfortable stay with my family in Novotel .

Hygienic

Customer review rating 4.0/5

Porag J. S. Solo - 18/10/2021 Confirmed reviews ALL

Satisfactory....but room service should improve !

Safety of people is at risk, staff not wearing mask

Customer review rating 2.5/5

Mr. B. Business - 18/10/2021 Confirmed reviews ALL

The location of the Hotel is in a crowded locality, this is causing the guest to cross huge traffic jams before reacing to the hotel. Few staffs were not using mask while doing guest interaction and at the time of room service as well. Rooms are okay and as per the standard. Breakfast was highly unorganised and the hotel staff is extremly poor at crowd management. I'll not recommend the hotel to anyone.

Fantastic, staff behaviour nice. Check out experience was not good.

Customer review rating 3.5/5

Hriday K. D. Business - 17/10/2021 Confirmed reviews ALL

It was pleasant staying in your property at Guwahati from 4th Oct till 8th Oct 2021. The staff was excellent and took good care of me and sure to return on frequent visits of mine & recommend to my colleagues. However, I had some experience during my checkout, which could have been avoided in a property like yours. 1. The price of 3 days is Rs 5699 /day , and 4th day was Rs 5999 . While enquiry, I was told that the rate is variable one and even mail from our admin will not do. I extended my stay by one day verbally on 7th Oct as I was on route visit. During my career, I didn’t face similar variable corporate rate in any hotel in India and abroad. 2. The checkout took more than 40 mins on 8th Oct 2021, at 11:05 hrs . No other guest was checking in/out at that time. 3. I confirmed my corporate address & GST number at 8:00 am on 8th Oct, but was not updated while checking out at 11:00 hrs 4. While handing over final bill to me, I was handed over the bills and supporting documents in hand ( even an unrated hotel receptionist puts the documents in envelope before handing over) 5. No news paper in the hotel 6. There is no Bill Number on Invoice ( attached for reference ) Rest of the points were ignored, if first point would have not there. I felt to share my experience with you as a feedback and you may look into it for improvement.

Comfortable stay

Customer review rating 5.0/5

Satarupa S. Couples - 17/10/2021 Confirmed reviews ALL

It was comfortable

Good stay

Customer review rating 4.0/5

Avinash V. Business - 16/10/2021 Confirmed reviews ALL

Everything was good.

Delayed services

Customer review rating 3.0/5

Isha Families - 16/10/2021 Confirmed reviews ALL

Services were pretty much delayed for everything. Had to call up at least 3 times for one thing. Guest services people were quite ignorant on calls. I have been staying in 5 stars for ages now and this was certainly not up to the mark regarding services.

Well located, staffs are friendly and helpful, food is bad, and not requirement are also not available in room like comb brush sleepers nothing was available have to ask everything

Customer review rating 3.5/5

Sayantan Solo - 13/10/2021 Confirmed reviews ALL

It was okok . It far below other novotels i stayed in. Staffs are very helpful and well behaved. Food is bad , wasnt expecting that. Rooms are not served with essential things like brush , comb , sleepers.

Ideally located

Customer review rating 4.0/5

Amit B. Business - 12/10/2021 Confirmed reviews ALL

My experience was good but it could have been great. The only thing that dampened my stay was that the tv had no channels working on it. Despite the bringing to the front desk attention there was no action on it till my stay lasted. The day I was completely room bound it became quiet a boredom without tv. People expect news and sports channels working to keep one self updated. The food was good, just add few items on jain menu and more eggless deserts would be welcomed delight. Had a good time otherwise.

Good Stay

Customer review rating 4.0/5

M P. Families - 12/10/2021 Confirmed reviews ALL

Few casual misunderstandings. 1. Woken up at 4 am by a hotel employee by mistake (saying we had asked for water)! (Had informed the front desk about incident). 2. Wash basin was fully blocked. Hotel staff cleared it. 3. Misunderstanding by front desk about additional booking of one day (Paid for and booked earlier)! Otherwise Good Stay!

Rude and unprofessional staff with callous attitude

Customer review rating 1.5/5

Purushottam S. Couples - 10/10/2021 Confirmed reviews ALL

They hotel is located at the heart of Guwahati thus has an edge over its competitors I.e Taj and Radisson. But the biggest let down is the behavior of the staff who make you feel unwelcome and lack basic etiquette. The in-room dining service is sloppy as I had to call twice and wait for an hour just to get the menu,further when I ordered it took an equally long time to get the item delivered hence I was dejected with the in room dining service and refrained from ordering anything else. Another incident which illustrates the lackadaisical attitude of the front desk staff is as follows, My room key card had become invalid on the second day of my stay as the front desk staff had programmed in the wrong duration of the stay at the time of checkin, I was able to enter my room with the assistance of room sanitation staff who had a master key. After entering I called up the front desk and informed them about the malfunctioning key card,they assured me that they would send a replacement key card to my room in a few minutes, but even after an hour had passed since the call, the card was not delivered hence I called again,the receptionist said he would deliver it to my room in 5 minutes and there was no need to worry.So again I waited for another hour but there was no card,finally I called for the third time to get a similar false assurance. Ultimately after calling 3 times and waiting for almost 4 hours I personally went down to the reception to collect the key card.When I enquired as to why it took such a long time and why I had to come down to collect the card despite their assurances that they would send it to my room,they were smirking and completely unapologetic, this sort of rude behavior is not expected from the staff of an establishment in the hospitality business. Further the restaurant staff seemed quite untrained ,in one instance I asked for a spoon as there was none on my table and the waiter rudely asked me to collect it myself from the buffet counter. In a another incident I had asked for a dessert spoon as there was none placed at the buffet counter but was handed a large soup spoon and was asked to make do with it. I am deeply disappointed with my stay at Novotel Guwahati. Better behavior and etiquette are expected from the staff of a luxury hotel.

Good stay

Customer review rating 4.5/5

Shouvik P. Business - 10/10/2021 Confirmed reviews ALL

Food was great, room was good. Restaurant staff are not well manarred., very unprofessional.

Well located and Good Stay

Customer review rating 4.5/5

Khanin B. Business - 09/10/2021 Confirmed reviews ALL

Nice staying

Good stay

Customer review rating 5.0/5

Major (. P. M. Business - 08/10/2021 Confirmed reviews ALL

Very warm hospitality

i was a good experience

Customer review rating 4.0/5

Anonymous Business - 08/10/2021 Confirmed reviews ALL

First i was given room where the AC was not working , Then my insistence another room was allocated . The process from reception to finally getting the room with working AC took 45- 50 minutes . Also no room service menu as there and again after asking the reception got a whatsapp after 15 minutes .

Customer review rating 5.0/5

Hiranjit Friends - 08/10/2021 Confirmed reviews ALL

Rajib..Jyoti Bhai, Saheli Mam, Debajit Das, Moni, Khelashri….All is very Good ……

Untrained reception staff.

TripAdvisor rating 2.0/5

thisismon Business - 18/09/2021 TripAdvisor review

Charged my card without consent and in the wrong currency. The person who checked me in said one thing and did something else. The person checking out resisted adding my Le Club number to the trip record. He said the trip will not count towards stays as the booking was through booming.com; which feels not true. I wanted to feed back to Acvor; but they don't seem to have a mechanism to raise a complaint to in a timely manner. So disappointed! Overall Guwahati Novotel doesn't do justice to the Novotel brand. The IT help desk guy was quite helpful though to rectify the slow Internet connection.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. Please accept my sincere apologies for the inconvenience experienced by you during your stay. I can assure that the issues experienced by you are certainly not reflective of our usual service standards. We have taken careful note of your feedback and corrective measures are in place to ensure that our valuable guests are never inconvenienced. Conscious that any explanation will not erase the unsatisfying experience you had during your recent stay; we look forward to serve you better. Best Regards, Nitin PATHAK General Manager

Feedback

TripAdvisor rating 5.0/5

amitavadutta2021 Business - 02/08/2021 TripAdvisor review

The stay was comfortable. I was wrongly charged Rs 5000 as smoking charges. The front desk staff while checkout provided the bill when I requested for a proof of the same they was unable to provide any proof and insisted that since there is a posting of the bill I have to pay the charges or they will call police if I deny to pay. I was pretty surprised with this kind of behavior. I have paid the amount but I feel this is not a justice done to me.

Dear Amitava, We very much appreciate your comments regarding your visit at the Novotel Guwahati GS Road. It is always a pleasure to receive feedback. I would like bring to your notice that the rooms at Novotel Guwahati are completely nonsmoking, the same is updated on all the online channels and is communicated to all the guest through a fixed card in every room. We believe in supporting the environment and also good health of our guests while they are staying with us. I am afraid if our initiative has lead to your dissatisfaction and I would like to apologies for not meeting up your expectation during your stay. I have also reviewed about the charges that you have mentioned above, to maintain our promise of providing non smoking rooms to our guests we charge as sanitation charge of INR 5000+GST which is again communicated to the guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK, General Manager

Good Place

TripAdvisor rating 4.0/5

Ashish84g Business - 25/07/2021 TripAdvisor review

Staff is cooperative and helpful. They take good care. The hotel is situated at a location near to city. Good for business stay and food is ok. Need to work on food quality and rooms are nice but can be improved.

Dear Ashish, We very much appreciate your comments regarding your visit at the Novotel Guwahati. It is always a pleasure to receive positive feedback. We thank you for choosing Novotel Guwahati as a destination to stay during your recent visit, we shall be an endeavor to serve you again in future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have duly noted your concern in regards to the food quality and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

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