Novotel Guwahati GS Road Hotel 5 stars

Customer review rating 4.3/5 1,281 reviews

Novotel Guwahati GS Road
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of international cuisine

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Chic poolside bar with an aura for an ideal starlit evening

  • Centrally located on the Guwahati-Shillong Road

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • GOPINATH BORDOLOI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchangePaying
  • Concierge
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Other sports activitiesPaying
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Guwahati GS Road

G S Road
Downtown Dispur
Assam
781006
guwahati
india

Tel: +913617104444

Fax: (+91)3617104445

Check-in from 14h00

Check out up to 12h00

  • By plane

    GOPINATH BORDOLOI AIRPORT At 35km / 21 miles - Shuttle paying

  • By car

    KHANAPARA At 2km / 1 miles

  • By train

    GUWAHATI TRAIN STN At 6km / 3 miles

GPS :26.138921, 91.798386

Our accommodation(s)

Each of our 118 rooms and suites was designed to offer unmatched comfort and convenience suited to every traveller's need with complimentary WiFi, tea & coffee making facilities, and access to the fitness center & pool.

Superior Room King Size Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room Twin Size Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room Twin Size Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square prepares daily extravaganza of international fare for gourmet adventurers that enjoy variety and quality. The all day dining offers a global buffet concept with an eclectic mix of live cooking combined with a selection of local Indian cuisine.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALFRESCO

Type of cuisine: International

A pleasant outdoor setting with interactive live kitchen offers a wide array of freshly baked pizzas and shawarmas which you must try with chilled beer or choose from our speciality beverage menu to enjoy an ideal evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MALT

Non contractual photo

A plush lounge with a warm ambience to relish a perfect evening with your friends, business associates.The chic & contemporary cocktail studio offers a wide selection of single malts, newly crafted concoctions of smoked cocktails, wines & choicest cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Guwahati GS Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,281 reviews

tripadvisor

TripAdvisor Rating 4.5/5

259 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.3/5

Sunil Couples - 16/01/2021 Confirmed reviews ALL

Good

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Overall good !!

Customer review rating 4.3/5

Anand S. R. Business - 15/01/2021 Confirmed reviews ALL

Overall good , some services due to pandemic acceptable.......

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Decent, clean five star hotel with high safety and hygiene standards

Customer review rating 4.3/5

Mihir Business - 14/01/2021 Confirmed reviews ALL

I was happy to note the standard of hygiene and care being taken by Hotel staff and management. Food is also great and this is a very good hotel to have a comfortable stay. Location is also good.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

All staff was good and so kind

Customer review rating 4.3/5

Dharmendra K. Families - 12/01/2021 Confirmed reviews ALL

Very hygienic and clean. Room is awesome and very specious.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Best place to stay in Guwahati on business

Customer review rating 4.3/5

Mitrabhanu C. Business - 11/01/2021 Confirmed reviews ALL

Great location is the hallmark of the property. Just next to Secretariat and on the GS road, in the midst of the CBD, this property is the perfect stay for business and luxury travelers. Good food, good staff and excellent rooms.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

not satisfied

Customer review rating 4.3/5

Srilatha C. Couples - 10/01/2021 Confirmed reviews ALL

Accor.com shows different price range and direct hotel booking has shown 2k higher price than app, Bathroom drainage has problem ,shower area was stored with water is while taking shower in less than a minute. should have some sense to how to handle the documents , i have given him aadhar card and he folded the proof in all side for scanning the copy and returned it like a waste paper.. Food is worst , buffet is wrong decision to choose breakfast: it is completely different to other Novatel's, it will definitely save our time by skipping. very less items in both buffet and breakfast..

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Guwahati GS Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nitin PATHAK General Manager

Nice n comfortable stay.

Customer review rating 4.3/5

Abinash R. Couples - 04/01/2021 Confirmed reviews ALL

It was a comfortable stay and breakfast was good.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Good Staff

Customer review rating 4.3/5

Pulkit Couples - 04/01/2021 Confirmed reviews ALL

The staff is extremely helpful like at the front desk there was Ms. Prachi and Ms. Leesha and the housekeeping staff was also very prompt and responded quickly as compared to other hotels of the similar category. Room was nice. Pool area was also nice. Only disappointment was that there was no smoking room in the entire hotel. Other than that my stay was very comfortable.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

good stay

Customer review rating 4.3/5

Joerg Couples - 03/01/2021 Confirmed reviews ALL

it was awesome as it my first time to visit I enjoyed and sure will come back again

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Property is service leaves much desired, management need to get their act together

Customer review rating 4.3/5

Javed M. Solo - 03/01/2021 Confirmed reviews ALL

Rooms and location are good, but rest of the experience is all over the place the staff are courteous and willing to help however it seems like there is no SOP or vision in place. Checkin checkout was not very smooth, the nye celebation was serving diluted drinks. The only saving grace was the housekeeper on 7th floor and few staff members. The concept of ownership needs to be embedded in the teams culture and five star service needs to implemented across the hotel. It's not on your staff, they're doing there best. But the management needs to pull up theirs socks and work with the team to fill gaps. Checkin & checkout needs to effortsless its a no Brainer.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Guwahati GS Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nitin PATHAK General Manager

Location was great, front desk staff courteous.

Customer review rating 4.3/5

Sonam D. Friends - 31/12/2020 Confirmed reviews ALL

Had a nice stay, staffs were friendly but could improve upon the bouquet of TV channels.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have noted your mention about the TV channels not being to your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Good experience

Customer review rating 4.3/5

Sachin S. Business - 31/12/2020 Confirmed reviews ALL

Excellent

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

nice stay..

Customer review rating 4.3/5

Snpatel Business - 30/12/2020 Confirmed reviews ALL

good experience nice food

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Room was upgraded to suite

Customer review rating 4.3/5

Abhi Couples - 29/12/2020 Confirmed reviews ALL

Cooperative staff, good food, and room was upgraded to suite ...

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Best Food

Customer review rating 4.3/5

Sourav D. Business - 29/12/2020 Confirmed reviews ALL

It was very good as this was my first visit and would love to visit again.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Good stay

Customer review rating 4.3/5

Ap Solo - 28/12/2020 Confirmed reviews ALL

Good stay and well located .

Dear Avik, We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Nice and friendly hotel

Customer review rating 4.3/5

Anonymous Friends - 28/12/2020 Confirmed reviews ALL

Nice and well located hotel however parking and maintenance are bit concern, needs to work upon on such parts

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Nice stay

Customer review rating 4.3/5

Kamal S. Friends - 27/12/2020 Confirmed reviews ALL

Room was good and the service was really good, I really like the attitude of the staff however as few things were missing like dental kit for all, comb and had to ask for it felt like they were not ready with the room otherwise an awesome place to stay and morning breakfast was great

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Central Location but... :-(

Customer review rating 4.3/5

Raju B. Families - 27/12/2020 Confirmed reviews ALL

Having stayed at many Novotel properties in different countries and other cities in India as well, I believe Novotel Guwahati needs to cover a lot to live up to its brand reputation. First the positives, location-wise, it's prime and that's certainly an advantage. The quality of food served at the restaurant 'Square' is good with proper care being taken for hygiene and sanitization. The attitude and helpfulness of the staff are excellent. Nobody could find a fault in any of these quarters. However, we have some major issues with the room in which we were accommodated during our stay. We have been upgraded upon arrival and allotted Room No. 814, which was spacious and spotlessly clean when we checked-in. The problem started when we entered the bathroom. The floor of the shower cubicle was so lopsided that the entire water tends to accumulate near the cubicle door instead of flowing towards the discharge outlet. So every time we used the cubicle, we had to push the accumulated water towards the outlet so that the rest of the bathroom remains dry. The cubicle door doesn't close properly either and as a result, many a time, water spills out of the cubicle and makes the entire bathroom floor wet. The lock of the bathroom door doesn't work either. Every time, the lock socket comes out of the frame and we have to shove it inside. For a hotel like Novotel, the guests would certainly expect the TV to work properly. True, the channel bouquet is more than adequate, but I am sure the property can very well subscribe to the HD channels. With a broken sound from the TV in Room number 814 that needs to be replaced pronto, I wouldn't say it was all a very pleasant experience. Novotel Guwahati proudly says that it's a 5-star property, but on the maintenance front, a lot is left to be desired. Barring the locational advantage and the fantastic attention of the staff, I don't see any reason why I should opt for this property over Vivanta and Radisson Blu from the next time onwards.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Guwahati GS Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are immediately taking step for rectification of the mentioned concerns with the concerned department heads. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nitin PATHAK General Manager

felt like home.

Customer review rating 4.3/5

Shailesh S. Business - 26/12/2020 Confirmed reviews ALL

Good Hospitality, delicious food and many many things which cant be expressed..

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Guwahati GS Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nitin PATHAK General Manager

Our most recent 20 reviews

In partnership with TripAdvisor