Dear Mr. R., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had a very good experience and appreciated the cooperative nature of our staff and the quality of our services. Your perfect ratings across all aspects of your stay, including check-in, accommodation, cleanliness, team service, WiFi, and check-out, are extremely encouraging for all of us. It is especially rewarding to know that, as an ALL Accor Classic member, you felt well recognized during your stay. We sincerely value your loyalty and continued trust in our brand. Your recommendation and kind words motivate our entire team to continue delivering exceptional hospitality experiences to all our guests. Thank you once again for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again very soon for another memorable stay. Warm Regards, Vineet Kumar Mishra General Manager

Dear Ms. V., Thank you for taking the time to share such a detailed review of your recent stay at Novotel Guwahati. We are truly delighted to know that you had a wonderful family stay with us and that our team’s service and responsiveness contributed positively to your experience. Your kind words about our Food & Beverage team members Lynti, Manotosh, and Lalimp are greatly appreciated. It is heartening to know that their warm hospitality, professionalism, and attentiveness made your stay even more memorable. We will also be pleased to share your recognition with Achintya and the entire team, as such feedback serves as a wonderful motivation for all of us. At the same time, I sincerely appreciate your constructive feedback regarding the reception experience and guest relations. Please accept my apologies for the areas where we did not fully meet your expectations, including the recognition of your ALL Gold membership benefits and the missed opportunity to offer your welcome drink. Your comments have been noted carefully and will be addressed with the concerned team members through additional training and coaching to ensure a more personalized and seamless arrival experience for all our guests. I also regret the inconvenience caused by the patchy WiFi connectivity and the Fitness Centre experience. Your observations have been shared with our technical and operations teams for immediate review and improvement. We are grateful for your encouraging feedback on our cleanliness standards, dining experience at 188 Infinity, sustainability initiatives, and overall hospitality. Knowing that you are likely to recommend us to your friends and family is truly rewarding. Thank you once again for your valuable feedback and continued loyalty as an ALL Gold member. We look forward to welcoming you back to Novotel Guwahati and providing you with an even more exceptional experience in the future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Ms. D., Thank you for sharing your wonderful feedback regarding your recent stay with us at Novotel Guwahati. We are truly delighted to know that you and your family had a comfortable and memorable experience. It is especially rewarding to hear your appreciation for our team members, Fardin and Dhruba, along with our restaurant hostess. Your kind words about their hospitality and attentiveness mean a great deal to us. Please be assured that we will make every effort to identify and recognize our Assamese colleague at the restaurant welcome desk for her contribution to your experience. We are equally pleased to know that you were satisfied with every aspect of your stay, including the accommodation, cleanliness, breakfast selection, WiFi connectivity, sustainability initiatives, and overall service experience. Receiving a perfect score and your recommendation truly motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Novotel Guwahati and for your continued support as an ALL Classic member. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. M., Thank you sincerely for taking the time to share such a detailed and heartfelt review regarding your recent stay at Novotel Guwahati. We are truly delighted to know that your first visit to Assam turned into such a memorable and wonderful experience with us. Reading your thoughtful feedback about every aspect of your stay brings immense pride and motivation to our entire team. It is especially rewarding to hear your appreciation for Aryan, who ensured a smooth and warm welcome despite your late arrival. We are pleased to know that his attentiveness, hospitality, and assistance with your travel plans to Kaziranga and Kamakhya Temple contributed positively to your overall experience. Your compliments for the team at 188 Downtown are equally appreciated. We are delighted that you enjoyed the food, ambience, music, and the hospitality extended by the restaurant team throughout your stay. Your recognition of the chefs, service associates, bar team, and floor management means a great deal to us. We are also grateful for your kind words about Lynty and Pallabi for their attentive service during breakfast. It is wonderful to know that the live breakfast experience added to your comfort and satisfaction each morning. A special thank you for acknowledging Soidur for his professionalism, punctuality, courteous nature, and well-maintained vehicle throughout your travels. We are glad your long journey to Kaziranga was made comfortable and enjoyable through his sincere efforts. We truly appreciate your recognition of Fardin during your departure experience. It is heartening to know that his professionalism, communication skills, and understanding of ALL Accor member services left a lasting impression on you. Your feedback regarding the spa’s awareness of Accor member benefits has also been noted carefully, and we appreciate your understanding while our team resolved the concern promptly. Your generous rating and encouraging words about our team mean a lot to us because, as you rightly mentioned, it is always the people who make the difference. We are honored by your recommendation and deeply grateful for your trust and loyalty as an ALL Platinum member. Thank you once again for choosing Novotel Guwahati and for sharing such wonderful encouragement with our team. It was truly a pleasure hosting you, and we eagerly look forward to welcoming you back for another memorable stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. D., Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Novotel Guwahati. We are delighted to know that you had a very good overall experience and that you appreciated our accommodation, cleanliness, team service, concierge assistance, room service, dining experiences, and our sustainability initiatives. It is especially rewarding to learn that, as an ALL Silver member, you found your stay enjoyable and would recommend both our hotel and loyalty programme to others. Your recognition of our efforts toward sustainable hospitality, including our food initiatives and reduction of single-use plastics, is greatly appreciated and encourages our team to continue enhancing these practices. At the same time, we sincerely value your constructive comments regarding ease of access and WiFi connection speed, as well as your feedback on the breakfast selection. Please be assured that these points have been shared with the relevant teams for review and improvement, as we continuously strive to provide a seamless and comfortable guest experience. Thank you once again for choosing to stay with us and for your continued loyalty to ALL – Accor Live Limitless. We truly look forward to welcoming you back for another pleasant stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. D., Thank you for sharing your feedback following your recent stay with us. While I am pleased to know that you appreciated the arrival and check-in experience, I am truly sorry to learn that several aspects of your stay did not meet your expectations, particularly regarding room comfort, linen freshness, cleanliness, and the in-room dining experience. Your comments are deeply concerning, especially as a returning guest and valued member. Please accept my sincere apologies for the inconvenience and disappointment caused. We fully understand how important clean, fresh accommodations and a satisfying dining experience are to an enjoyable stay, and it is clear that we fell short on this occasion. I have personally shared your observations with our Housekeeping and Food & Beverage teams for immediate review and corrective action. Your feedback regarding room size and linen quality has also been noted carefully as part of our ongoing improvement efforts. We genuinely value your patronage and your honest feedback, as it helps us identify the areas where we need to improve. I sincerely hope you will give us another opportunity in the future to provide you with a far better experience reflective of the standards we strive to uphold. Thank you once again for your time and valuable comments. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. J., Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay at the hotel. However, we are truly sorry that the buffet food quality did not meet your expectations. Your comments are very valuable to us, and we have shared them with our culinary team to review and improve the overall dining experience. We genuinely appreciate your honest feedback and hope to have the opportunity to welcome you again and provide you with a much better experience next time. Warm regards, Vineet MISHRA General Manager Novotel, Guwahati

Dear Mr. R., Thank you so much for your wonderful feedback. We are truly happy to know that you enjoyed our location and had a comfortable and relaxing stay with us. It means a lot to hear that our property added to the convenience and enjoyment of your trip. Our team always strives to create a warm and welcoming experience for every guest, so your kind words are greatly appreciated. We hope you made some lovely memories during your stay, and we would be absolutely delighted to host you again whenever your travels bring you back. Looking forward to welcoming you again soon. Warm regards, Vineet MISHRA General Manager Novotel, Guwahati

Dear Mr. B., Thank you very much for taking the time to share such a detailed and wonderful review following your recent stay with us. We are truly delighted to know that you had a comfortable and memorable experience, and that our team was able to contribute positively to your visit. Your kind words regarding the smooth check-in process, attentive housekeeping service, courteous dining staff, and the quality of our breakfast spread are sincerely appreciated. It is especially rewarding to hear your recognition of Pallavi and her colleague at the dining hall, Soidur from our travel team, and our Concierge associate. We will be delighted to personally convey your compliments to them, as such appreciation serves as a great motivation for our entire team to continue delivering exceptional hospitality. We are also pleased that you valued our sustainability initiatives, particularly the refillable water bottles provided in the room. As part of our commitment to responsible hospitality, feedback such as yours reassures us that these efforts are meaningful to our guests. Thank you once again for your generous recommendation and for your continued loyalty as an ALL Accor Silver member. It was a pleasure having you stay with us, and we very much look forward to welcoming you and your family back for another exceptional experience in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. K., Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are truly delighted to know that your first experience at our hotel was such a memorable and enjoyable one. It is especially rewarding to hear your appreciation for the warm hospitality extended by our reception team and the excellent experience you had at the breakfast hall. Your kind mention of Shahnaz and the reception associates is greatly appreciated, and we will be delighted to share your compliments with them. Feedback like yours serves as a tremendous motivation for our team to continue delivering exceptional guest experiences with consistency and care. We are also grateful for your recognition of our cleanliness standards, sustainability efforts, and overall service quality. As an ALL Accor Classic member, your loyalty and trust mean a great deal to us, and we are honoured to know that you look forward to staying with us regularly in the future. Thank you once again for your generous recommendation and encouragement to maintain our consistency. We eagerly look forward to welcoming you back for many more memorable stays ahead. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. G., Thank you sincerely for taking the time to share such a detailed and heartwarming review of your recent stay at Novotel Guwahati. We are truly delighted to know that your experience exceeded expectations and that every aspect of your stay, from accommodation and dining to wellness and service, left such a positive impression on you. Your kind appreciation of our team’s professionalism, knowledge, and personalized service is deeply rewarding for all of us. It is especially wonderful to hear your recognition of Rofiqul and Akash Gupta. We are proud to have associates who demonstrate confidence, dedication, and genuine hospitality in their roles, and your generous compliments will certainly be shared with them personally. Feedback such as yours reflects the passion and commitment our team puts into creating memorable guest experiences every day. We are equally thrilled that you enjoyed the breakfast buffet spread at The Square and your experiences at Malt, room service, fitness centre, pool, and other hotel facilities. Your encouraging words about Novotel Guwahati “setting new standards” are truly humbling and motivate us to continue striving for excellence. As an ALL Accor Classic member, your loyalty and support mean a great deal to us. We are also grateful for your recognition of our sustainability initiatives and our efforts toward responsible hospitality. Thank you once again for your trust, appreciation, and encouragement toward every single member of our team. It was a pleasure hosting you, and we eagerly look forward to welcoming you back for many more exceptional stays in the future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location. However, we sincerely regret to learn that certain aspects of your experience, particularly the room view, breakfast, food quality, overall service, and elevator experience, did not meet your expectations. Please accept our apologies for the inconvenience caused. Your feedback is extremely valuable to us, as it helps us identify areas where we need to improve. We have shared your observations with the concerned teams for immediate review and corrective action, especially regarding service consistency, dining experience, and lift operations. As an ALL Accor Classic member, your comfort and satisfaction are very important to us, and we are disappointed that we could not provide the seamless experience you deserved during this visit. We truly appreciate your constructive comments and hope you will give us another opportunity to serve you better and provide you with a more enjoyable and memorable stay in the future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. P., Thank you for sharing your feedback following your recent stay with us. I sincerely regret that your experience did not reflect the high standards of hospitality and comfort that we strive to provide. Please accept my heartfelt apologies for the prolonged delay during check-in caused by the reservation system issue. I completely understand how frustrating it must have been to repeatedly receive inaccurate timelines while waiting after a long journey. This is certainly not the arrival experience we want any of our guests to have. I am equally concerned to learn about the mosquito issue in your room and the repeated follow-ups you had to make before assistance was provided. The inconvenience you faced, along with the lack of an effective resolution, is unacceptable, especially when it impacted your ability to rest comfortably. Your comments regarding the apathetic and careless service are deeply disappointing to read, and I assure you that your feedback has been taken very seriously. Please be assured that we are addressing these concerns with our Front Office and Housekeeping teams immediately. We are also reviewing our pest-control measures and response protocols to ensure such situations are handled far more proactively and efficiently in the future. While I am pleased to know that you appreciated the breakfast selection and acknowledged our sustainability efforts, I regret that these positives could not outweigh the shortcomings you experienced during your stay. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve. I truly hope you will allow us another opportunity in the future to provide you with the seamless and attentive experience you rightfully expected from us. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. P., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had an excellent experience and that our hospitality, cleanliness, room service, housekeeping, Front Office, and restaurant teams all contributed positively to your stay. Your generous appreciation means a great deal to us. It is especially rewarding to read your kind recognition of Dhruba, Priya, Nadir, and the entire team. I will personally share your compliments with them, and I know they will be thrilled to learn that their efforts made your stay memorable. As one of our valued ALL Platinum members, your continued trust and loyalty are deeply appreciated. We are also grateful for your recommendation of both our hotel and the ALL loyalty programme. At the same time, thank you for highlighting the difficulty you experienced while booking through the Accor ALL App. We regret the inconvenience caused and appreciate you bringing this to our attention. Your feedback regarding the booking process and WiFi experience will certainly be shared with the concerned teams for review and improvement. Thank you once again for your support and for choosing Novotel for your couple getaway. We look forward to welcoming you back soon for another exceptional stay. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. K., Thank you very much for your wonderful review and for choosing to stay with us. It is truly a pleasure to know that you had such an enjoyable and comfortable experience during your visit. We are especially delighted that your recognition and privileges as an ALL Platinum member were delivered to your satisfaction, helping make your stay even more memorable. Your kind appreciation of our lounge experience, hospitality, and overall service means a great deal to all of us. I am particularly pleased to read your special mention of Lallim and Rubina. They will be thrilled to know that their warmth, attentiveness, and genuine care left such a positive impression on your stay. Your compliments will certainly be shared with them and the wider team. Receiving perfect scores across all aspects of your stay, along with your recommendation of both our hotel and the ALL loyalty programme, is incredibly encouraging and motivating for us. Thank you once again for your generous feedback and continued loyalty to Accor. We look forward to welcoming you back very soon for another exceptional stay. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our comfortable rooms, convenient location, cleanliness, breakfast selection, and sustainability initiatives. It is also wonderful to hear your kind words for Pallabi. Her warmth and politeness truly reflect the level of hospitality we strive to deliver, and your appreciation will certainly be shared with her. At the same time, I sincerely regret that several aspects of our service did not meet your expectations. Please accept my apologies for the inconvenience caused during check-in and the repeated follow-ups required for your laundry service. We understand how important promptness, clarity, and attentive service are, especially during a business trip, and I am sorry that we fell short in these areas. Your feedback regarding the need for greater warmth, improved communication, and more efficient housekeeping and laundry coordination has been shared with the concerned teams for immediate review and corrective action. We are committed to enhancing the consistency and responsiveness of our guest services. As one of our valued ALL Gold members, your feedback is especially important to us, and we truly appreciate your continued trust and loyalty. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a far more seamless and personalized experience in the future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. G., Thank you for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to know that you had a pleasant and memorable experience and that your stay was both satisfying and comfortable. Your appreciation of our cleanliness, accommodation, and sustainability efforts described as “outstanding” is truly encouraging for our entire team. It is also wonderful to see your strong recommendation and your continued trust in us as a valued ALL Classic member. Your positive ratings across all aspects of your stay motivate us to keep striving for even higher standards. At the same time, we have taken note of your scores and will continue working on refining our arrival experience, overall services, and facilities to ensure an even more seamless stay during your next visit. Thank you once again for your support. We look forward to welcoming you back for another enjoyable stay, whether for leisure or a special occasion. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. Arun, Thank you very much for sharing your wonderful feedback following your recent family stay with us. We are truly delighted to read that you had such a memorable experience and rated your stay so highly across all aspects. Your kind words about our courteous and helpful team mean a great deal to us, as delivering warm and attentive service is at the heart of what we do. It is also a pleasure to know that you and your family enjoyed the breakfast, found the hotel to be family-friendly, and had a great experience at the 1800 restaurant. Your appreciation of our cleanliness, accommodation, WiFi, and sustainability efforts is equally encouraging. We have noted your feedback on the breakfast selection, and we will continue working on enhancing the variety and overall experience even further. Thank you once again for your loyalty as an ALL Classic member and for your willingness to recommend us so highly. We truly value your support and look forward to welcoming you and your family back for another exceptional stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. C., Thank you very much for sharing your feedback with us. We are truly delighted to know that you had a very satisfying stay and that you appreciated both the quality of our food and the service provided by our team. Your comment is greatly appreciated and serves as a wonderful motivation for all of us. It is especially pleasing to hear your kind recognition of our reception team. They will be very encouraged to know that their efforts contributed positively to your experience. We are also grateful for your high ratings across all aspects of your stay, including cleanliness, accommodation, breakfast, and overall service. Your feedback reassures us that we are on the right track in delivering a consistent and comfortable experience to our guests. Thank you once again for choosing to stay with us during your business trip and for recommending us. We look forward to welcoming you back for another excellent stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager