Novotel Guwahati GS Road 5 stars

Dear Mr. S., Thank you so much for your kind words. We are truly delighted to hear that you had an extremely comfortable experience with us and found our service to be top-notch. Knowing that we were able to make your visit enjoyable and memorable means a great deal to our team. Our team works hard to ensure every guest feels welcomed, cared for, and comfortable throughout their stay, and feedback like yours is incredibly rewarding. We are grateful that you took the time to share your experience. It was our pleasure to serve you, and we sincerely look forward to welcoming you back for another exceptional experience in the near future. Warm regards, Vineet MISHRA General Manager Novotel, Guwahati

Dear Mr. R., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to know that you had a very good experience and appreciated the cooperative nature of our staff and the quality of our services. Your perfect ratings across all aspects of your stay, including check-in, accommodation, cleanliness, team service, WiFi, and check-out, are extremely encouraging for all of us. It is especially rewarding to know that, as an ALL Accor Classic member, you felt well recognized during your stay. We sincerely value your loyalty and continued trust in our brand. Your recommendation and kind words motivate our entire team to continue delivering exceptional hospitality experiences to all our guests. Thank you once again for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again very soon for another memorable stay. Warm Regards, Vineet Kumar Mishra General Manager

Dear Ms. V., Thank you for taking the time to share such a detailed review of your recent stay at Novotel Guwahati. We are truly delighted to know that you had a wonderful family stay with us and that our team’s service and responsiveness contributed positively to your experience. Your kind words about our Food & Beverage team members Lynti, Manotosh, and Lalimp are greatly appreciated. It is heartening to know that their warm hospitality, professionalism, and attentiveness made your stay even more memorable. We will also be pleased to share your recognition with Achintya and the entire team, as such feedback serves as a wonderful motivation for all of us. At the same time, I sincerely appreciate your constructive feedback regarding the reception experience and guest relations. Please accept my apologies for the areas where we did not fully meet your expectations, including the recognition of your ALL Gold membership benefits and the missed opportunity to offer your welcome drink. Your comments have been noted carefully and will be addressed with the concerned team members through additional training and coaching to ensure a more personalized and seamless arrival experience for all our guests. I also regret the inconvenience caused by the patchy WiFi connectivity and the Fitness Centre experience. Your observations have been shared with our technical and operations teams for immediate review and improvement. We are grateful for your encouraging feedback on our cleanliness standards, dining experience at 188 Infinity, sustainability initiatives, and overall hospitality. Knowing that you are likely to recommend us to your friends and family is truly rewarding. Thank you once again for your valuable feedback and continued loyalty as an ALL Gold member. We look forward to welcoming you back to Novotel Guwahati and providing you with an even more exceptional experience in the future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Ms. D., Thank you for sharing your wonderful feedback regarding your recent stay with us at Novotel Guwahati. We are truly delighted to know that you and your family had a comfortable and memorable experience. It is especially rewarding to hear your appreciation for our team members, Fardin and Dhruba, along with our restaurant hostess. Your kind words about their hospitality and attentiveness mean a great deal to us. Please be assured that we will make every effort to identify and recognize our Assamese colleague at the restaurant welcome desk for her contribution to your experience. We are equally pleased to know that you were satisfied with every aspect of your stay, including the accommodation, cleanliness, breakfast selection, WiFi connectivity, sustainability initiatives, and overall service experience. Receiving a perfect score and your recommendation truly motivates our entire team to continue delivering exceptional hospitality. Thank you once again for choosing Novotel Guwahati and for your continued support as an ALL Classic member. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. M., Thank you sincerely for taking the time to share such a detailed and heartfelt review regarding your recent stay at Novotel Guwahati. We are truly delighted to know that your first visit to Assam turned into such a memorable and wonderful experience with us. Reading your thoughtful feedback about every aspect of your stay brings immense pride and motivation to our entire team. It is especially rewarding to hear your appreciation for Aryan, who ensured a smooth and warm welcome despite your late arrival. We are pleased to know that his attentiveness, hospitality, and assistance with your travel plans to Kaziranga and Kamakhya Temple contributed positively to your overall experience. Your compliments for the team at 188 Downtown are equally appreciated. We are delighted that you enjoyed the food, ambience, music, and the hospitality extended by the restaurant team throughout your stay. Your recognition of the chefs, service associates, bar team, and floor management means a great deal to us. We are also grateful for your kind words about Lynty and Pallabi for their attentive service during breakfast. It is wonderful to know that the live breakfast experience added to your comfort and satisfaction each morning. A special thank you for acknowledging Soidur for his professionalism, punctuality, courteous nature, and well-maintained vehicle throughout your travels. We are glad your long journey to Kaziranga was made comfortable and enjoyable through his sincere efforts. We truly appreciate your recognition of Fardin during your departure experience. It is heartening to know that his professionalism, communication skills, and understanding of ALL Accor member services left a lasting impression on you. Your feedback regarding the spa’s awareness of Accor member benefits has also been noted carefully, and we appreciate your understanding while our team resolved the concern promptly. Your generous rating and encouraging words about our team mean a lot to us because, as you rightly mentioned, it is always the people who make the difference. We are honored by your recommendation and deeply grateful for your trust and loyalty as an ALL Platinum member. Thank you once again for choosing Novotel Guwahati and for sharing such wonderful encouragement with our team. It was truly a pleasure hosting you, and we eagerly look forward to welcoming you back for another memorable stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager