Novotel Guwahati GS Road Hotel 5 stars

Accor.com shows different price range and direct hotel booking has shown 2k higher price than app, Bathroom drainage has problem ,shower area was stored with water is while taking shower in less than a minute. should have some sense to how to handle the documents , i have given him aadhar card and he folded the proof in all side for scanning the copy and returned it like a waste paper.. Food is worst , buffet is wrong decision to choose breakfast: it is completely different to other Novatel's, it will definitely save our time by skipping. very less items in both buffet and breakfast..

It was a comfortable stay and breakfast was good.

The staff is extremely helpful like at the front desk there was Ms. Prachi and Ms. Leesha and the housekeeping staff was also very prompt and responded quickly as compared to other hotels of the similar category. Room was nice. Pool area was also nice. Only disappointment was that there was no smoking room in the entire hotel. Other than that my stay was very comfortable.

it was awesome as it my first time to visit I enjoyed and sure will come back again

Rooms and location are good, but rest of the experience is all over the place the staff are courteous and willing to help however it seems like there is no SOP or vision in place. Checkin checkout was not very smooth, the nye celebation was serving diluted drinks. The only saving grace was the housekeeper on 7th floor and few staff members. The concept of ownership needs to be embedded in the teams culture and five star service needs to implemented across the hotel. It's not on your staff, they're doing there best. But the management needs to pull up theirs socks and work with the team to fill gaps. Checkin & checkout needs to effortsless its a no Brainer.

Had a nice stay, staffs were friendly but could improve upon the bouquet of TV channels.

Excellent

good experience nice food

Cooperative staff, good food, and room was upgraded to suite ...

It was very good as this was my first visit and would love to visit again.

Good stay and well located .

Nice and well located hotel however parking and maintenance are bit concern, needs to work upon on such parts

Room was good and the service was really good, I really like the attitude of the staff however as few things were missing like dental kit for all, comb and had to ask for it felt like they were not ready with the room otherwise an awesome place to stay and morning breakfast was great

Having stayed at many Novotel properties in different countries and other cities in India as well, I believe Novotel Guwahati needs to cover a lot to live up to its brand reputation. First the positives, location-wise, it's prime and that's certainly an advantage. The quality of food served at the restaurant 'Square' is good with proper care being taken for hygiene and sanitization. The attitude and helpfulness of the staff are excellent. Nobody could find a fault in any of these quarters. However, we have some major issues with the room in which we were accommodated during our stay. We have been upgraded upon arrival and allotted Room No. 814, which was spacious and spotlessly clean when we checked-in. The problem started when we entered the bathroom. The floor of the shower cubicle was so lopsided that the entire water tends to accumulate near the cubicle door instead of flowing towards the discharge outlet. So every time we used the cubicle, we had to push the accumulated water towards the outlet so that the rest of the bathroom remains dry. The cubicle door doesn't close properly either and as a result, many a time, water spills out of the cubicle and makes the entire bathroom floor wet. The lock of the bathroom door doesn't work either. Every time, the lock socket comes out of the frame and we have to shove it inside. For a hotel like Novotel, the guests would certainly expect the TV to work properly. True, the channel bouquet is more than adequate, but I am sure the property can very well subscribe to the HD channels. With a broken sound from the TV in Room number 814 that needs to be replaced pronto, I wouldn't say it was all a very pleasant experience. Novotel Guwahati proudly says that it's a 5-star property, but on the maintenance front, a lot is left to be desired. Barring the locational advantage and the fantastic attention of the staff, I don't see any reason why I should opt for this property over Vivanta and Radisson Blu from the next time onwards.

Good Hospitality, delicious food and many many things which cant be expressed..