Novotel Guwahati GS Road 5 stars

Dear Mr. K., Thank you for taking the time to share such a detailed and encouraging review of your recent stay with us. It is truly rewarding to know that you had a great experience overall and appreciated the upkeep of our property, from the common areas to your room. I am especially pleased to hear that you found our rooms well-equipped and our team courteous and professional. Your kind recognition of Dhruba at the front desk is greatly valued, he will be delighted to know his efforts made a positive impact on your stay. We will be sure to pass along your compliments to him and the entire team. We are also glad that your booking experience through the Accor ALL App was seamless and that our services, from check-in to departure, met your expectations. Your feedback on breakfast has been noted, and we will certainly look into ways to enhance the variety and overall experience. Your high recommendation score and your willingness to return mean a great deal to us. It motivates our entire team to continue delivering memorable stays to all our guests. We truly look forward to welcoming you back again in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. G., Thank you for your exceptional review and for awarding us a perfect score across all aspects of your stay. It is truly a pleasure to read that you had an “excellent stay” and found our location, services, and facilities to your complete satisfaction. I am especially pleased to know that your booking experience with our reservation center was seamless and that you received a superb response. Your kind words about the cleanliness, accommodation, breakfast, and overall service are deeply appreciated. A special thank you for recognizing Subhra Sarmah. I will personally share your compliments, and I am certain this acknowledgment will mean a great deal and serve as motivation for the entire team. We are also grateful for your continued support as an ALL Accor Gold member and for your encouragement regarding our sustainability efforts, it inspires us to keep striving for excellence. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back for another outstanding experience in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. C., Warm greetings from Novotel Guwahati City Centre, and thank you for sharing such a heartfelt and detailed review of your recent stay with us. I am truly delighted to read that your experience was “memories to be treasured.” Your kind words about our team mean a great deal to all of us. Dhruba and Piyanka will be especially pleased to know their efforts in ensuring your comfort, from promptly assisting with your room change to enhancing your overall stay, were appreciated. It is also wonderful to hear that Monotosh, Khusida, created a memorable Assamese culinary experience for you. Gestures like these are what we strive for, and I will ensure each of them receives your generous recognition. I am equally pleased that Akash could assist in arranging your breakfast despite your visit to Kamakhya Mandir. Delivering thoughtful and flexible service is something we take pride in, and your acknowledgment is truly encouraging. Your appreciation for our sustainability initiatives and green efforts is especially rewarding. We are committed to making a positive environmental impact, and it is gratifying to know these efforts resonated with you. At the same time, thank you for your constructive feedback regarding the room view from certain corridor-facing rooms and the functionality of the room key cards. While the building layout does present some limitations, we are continuously exploring ways to enhance guest comfort. Additionally, I have shared your comments regarding the key cards with our engineering team to ensure better reliability going forward. It was a pleasure hosting you and your family, and we are thrilled to know that you would like to relive the experience. We eagerly look forward to welcoming you back for another memorable stay in the near future. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. H., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your overall positive rating and your loyalty as an ALL Accor member. It is always encouraging to know that many aspects of your experience, particularly your arrival, check-in, and overall service, met your expectations. However, I would like to sincerely apologize for the concern you encountered in your room. Finding an insect is certainly not acceptable, and I regret that the situation was not handled with the urgency and care it deserved. Equally concerning is your experience at the reception, where you did not receive an apology or any immediate corrective action. This falls short of the service standards we are committed to delivering. Please be assured that your feedback has been shared with both our Front Office and Housekeeping teams. We are reinforcing the importance of prompt response, guest empathy, and thorough follow-up in such situations, including immediate room inspection and linen replacement where necessary. Your experience is not reflective of our usual standards, and we are taking steps to ensure this does not recur. I am grateful that you recognized the professionalism of our restaurant team member, Khushida. Your kind words will certainly be shared with her, as it is always rewarding for our team to receive such appreciation. Thank you once again for your valuable feedback. It helps us improve and deliver better experiences to all our guests. We hope to have the opportunity to welcome you back soon and provide you with a seamless and truly comfortable stay. Warm Regards, Vineet Kumar Mishra General Manager

Dear Mr. S., Thank you for your outstanding feedback and for your continued trust in Novotel Guwahati. It is truly a pleasure to welcome you back each time you visit, and I am delighted to know that your recent stay once again exceeded your expectations. Your generous comments regarding our suites, hygiene standards, culinary offerings, and overall hotel experience are deeply appreciated. It is especially rewarding to know that every aspect of your stay, from arrival to departure, dining, and facilities—met with your complete satisfaction. I am sincerely grateful for your kind recognition of Ms. Meenakshi Pandey. Your appreciation means a great deal, and I will be sure to share your compliments with her and the entire team. They will be thrilled to know their efforts contributed to making your stay so memorable. As a valued ALL Diamond member, your recognition and loyalty are incredibly important to us. We are pleased that you enjoyed the benefits extended during your stay, including your welcome amenities and upgrade. Thank you once again for your encouraging words and for recommending us so highly. We look forward to welcoming you back for many more exceptional experiences in the future. Warm Regards, Vineet Kumar Mishra General Manager