Novotel Guwahati GS Road 5 stars

Customer review rating (ALL Rating) 4.2/5 1,259 reviews

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Novotel Guwahati GS Road - Image 1
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Novotel Guwahati GS Road - Image 4
G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

Description

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

Our accommodation(s)

Hotel location

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Telephone
Fax +91 361 710 4445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,259 reviews

TripAdvisor Rating  4.6/5  902 reviews

Certificate of excellence 2024

Customer review rating 2.5/5

Thilo J. M. Couples - Confirmed reviews ALL

Check in friendly, security check completely useless and just fake, rooms ok but not in good shape ( used, cleanliness) restaurant terrible, bar dark and not pleasant. Breakfast was very nice though

Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We\'re happy to hear that you found the check-in process friendly and enjoyed the breakfast—it’s always great to know our guests start their day with a positive experience. However, we sincerely apologize that other aspects of your stay did not meet your expectations. We understand your concerns regarding the security check, room condition, and the dining experiences. Cleanliness and maintenance are critical to us, and we will be addressing the issues you\'ve raised with our housekeeping and facilities teams to ensure these areas are improved. We also regret that the restaurant and bar did not provide the ambiance and service you expected. Your feedback has been shared with the relevant teams to review and make necessary adjustments. I would appreciate if you could share your contact details for us to discuss this in more detail. We value your insights and will take them into account as we work to improve our services and facilities. We hope you’ll consider giving us another chance in the future to provide a more enjoyable stay. Sincerely, Manmeet SINGH General Manager

Decent, but could be so much better

Customer review rating 3.5/5

Raymond L. Couples - Confirmed reviews ALL

I've stayed at Accor properties like Sofitel, Mercure outside India and I booked this hotel with those experiences in mind. Check in was satisfactory - no welcome drink. The room itself was adequate. But there were no bathroom slippers, milk powder sachets were torn open, there was no coffee either. These were remedied with a call to housekeeping. The room phone was defective and had to be replaced later. No smart TV, which in this day and age, frankly, is simply unbelievable. But I did connect my laptop to the TV using the HDMI cable. Buffet dinner was really good though. Large variety, with special mention for the Khaosuey which was really well made. Buffet breakfast was chaotic and I had to wait 15 minutes for my order of eggs and coffee. Variety too was lacking. Breakfast at Taj Vivanta a couple of kilometers away is far superior. Upon checking out, I asked if an airport drop could be arranged. The female at reception simply said that it wasn't. I saw a couple of hotel cabs later on my way to the airport. I guess they didn't have spare cabs available or whatever. An explanation would have been nice. The housekeeping staff were really nice. In fact, one of the gentlemen from the team who brought me extra water spoke better English than some of the people at reception. All in all, this is a decent hotel and it's location served my needs on this trip. And it was the first time I've ever booked directly with the hotel via the accor website. I usually use MMT, Agoda etc. An underwhelming experience frankly, compared to other Accor properties I've been to. Lots of improvement needed especially regarding amenities in room, general disposition of certain front facing staff. Would I return? Maybe. Maybe not.

Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We sincerely appreciate your comments, as they provide us with valuable insights into areas where we can improve our services. We are glad to hear that you found the buffet dinner to be enjoyable, especially the Khao Suey, and that the location of the hotel served your needs well during your trip. However, we deeply regret that your experience did not meet your expectations in several key areas. Please accept our apologies for the missing amenities in your room, such as the bathroom slippers and coffee supplies, and for the inconvenience caused by the defective room phone. We understand how important these details are and will ensure our housekeeping team checks for these items more diligently moving forward. Additionally, we are reviewing the breakfast service to address the wait times and variety, as we strive to offer a seamless and enjoyable start to our guests\' day. We also regret the miscommunication regarding the airport drop. Your feedback has been shared with our front desk team to ensure clearer communication in the future, and we will work on improving the responsiveness and hospitality of our staff, particularly at check-out. We truly appreciate your recognition of our housekeeping team and are happy to know that they made a positive impact on your stay. We also recognize the need to improve in areas such as in-room amenities and certain staff interactions, and your feedback is invaluable as we work toward these improvements. I would appreciate if you could share your contact details for us to discuss this in more detail. Thank you once again for your feedback, and we hope that you might consider staying with us again. We are committed to making the necessary improvements and providing a more comfortable and enjoyable experience for all our guests. Sincerely, Manmeet SINGH General Manager

it was a great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

my experience of staying at novotel is very good. room is very clean so as the bathroom. they provide a good service with the food too.

Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We’re delighted to hear that you had a great stay with us and that both the room and bathroom met your expectations for cleanliness. It’s also fantastic to know you enjoyed our food and service. Your kind words truly motivate us to continue providing the best experience possible for our guests. We look forward to welcoming you back for another memorable stay! Sincerely, Manmeet SINGH General Manager

Had a good time

TripAdvisor rating 5.0/5

Gunjan D Business - TripAdvisor review

Had a pleasant stay .. front security Debojit was very helpful… food was good.. clean rooms.. good service.. …..room service was good n on time… over all had a very pleasant stay …had fun. The restaurant opposite to the hotel building was good … very tasty food… cool atmosphere… good cocktails

Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We are thrilled to hear that you had a pleasant stay and enjoyed your time with us. It’s wonderful to know that Debojit, our front security staff, was helpful and made a positive impact on your experience. We’re also glad to hear that you enjoyed the food, clean rooms, and prompt room service. We appreciate your feedback about the restaurant across from the hotel and are happy that you had a great experience there as well. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Manmeet SINGH General Manager

Customer review rating 4.5/5

Saurav S. Business - Confirmed reviews ALL

its a overall good stay with good food & hospitality.

Dear Guest, Thank you for taking the time to share your experience about your recent visit at Novotel Guwahati. We\'re so glad to hear that you had an overall great stay and enjoyed the food and hospitality. We always strive to provide excellent service, and it\'s wonderful to know that we met your expectations. We look forward to welcoming you back for another memorable experience! Sincerely, Manmeet SINGH General Manager

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Other web-users rate our hotel

  • 345 reviews 9/10 Location
  • 949 reviews 8/10 Room
  • 2,675 reviews 9.1/10 Service
  • 15 reviews 9.3/10 WiFi
  • 1,103 reviews 9/10 Food
  • 442 reviews 8/10 Cleanliness
  • 323 reviews 9.4/10 Vibe
  • 312 reviews 9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.