Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 491 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  491 reviews

Customer review rating 4.0/5

G. G. Families - Confirmed reviews ALL

Just late check in, we arrived 14:00, but our room is not ready yet and take almost 30 munites to wait. We expect when we arrive at 14:00 and our room is ready.

Customer review rating 4.0/5

Melvin L. Business - Confirmed reviews ALL

Everything was good, the bed, the cleanliness, the breakfast, the staff etc. However the electrical sockets in the rooms was a disappointment. The holes was loose, my electrical plugs keeps sliding, not firm in the socket. Worried for fire and damaging my equipment.

Dear Melvin L., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 0.5/5

Jimmy M. Y. M. Solo - Confirmed reviews ALL

My past experiences: 1. Damp smell due to water leak from ceiling. This is my most recent stay. 2. Bed, bed sheet and pillows had cigarettes smell. I had to request room change. 3. Hairdryer in some room malfunction 4. Fridge in all rooms I had stayed in are not cold and some smelled so bad. Overall it's very disappointing.

Dear Mr. Jimmy M. Y. M., ​Thank you for taking the time to share your feedback through the Trust You Survey regarding your recent stay with us. ​First and foremost, please accept our sincerest apologies for the highly disappointing experience you encountered. We are deeply sorry to hear about the water leak from the ceiling, the damp odor, and the previous issues you mentioned regarding the cigarette smell, malfunctioning hairdryer, and underperforming refrigerators. ​What you experienced is far below the hospitality standards we strive to maintain at Novotel Pekanbaru. Your comfort is our top priority, and it is clear we failed to deliver that during your stay. ​Please be assured that your feedback has been shared immediately with our Executive Housekeeper and Engineering Team. We are currently inspecting and fixing the water leak in the affected room and auditing the room amenities (including hairdryers and fridges) to ensure this does not happen again. ​We value your loyalty and your past stays with us, and we would love the opportunity to regain your trust. If your travels bring you back to Pekanbaru, please contact Our Guest Experience directly at +62… 912 so our guest experience can ensure a flawless experience. ​Thank you again for your constructive feedback, which helps us improve our services. Sincerely Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Basuki W. Business - Confirmed reviews ALL

very silent, and very nice to stay and relax

Dear Mr. Basuki W., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Sih K. W. Business - Confirmed reviews ALL

Overall, my stay was great in this hotel.

Dear Sih K. W., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Other web-users rate our hotel

  • 97 reviews 9.6/10 Location
  • 214 reviews 7.6/10 Room
  • 214 reviews 8.8/10 Service
  • 9 reviews 6.2/10 WiFi
  • 100 reviews 7.3/10 Cleanliness
  • 94 reviews 7.8/10 Breakfast
  • 60 reviews 6.3/10 Amenities
  • 20 reviews 3.8/10 Value

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