Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 463 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  463 reviews

TripAdvisor Rating  4.3/5  355 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Toon L. O. Business - Confirmed reviews ALL

a rare and unfortunate experience - an unclean bed, bad first response from housekeeping and the front desk.. although the management tried to make up for it

Customer review rating 4.0/5

Hupkian W. Business - Confirmed reviews ALL

The window blinds roller is not working. When trying to lower the blinds, the roller did not stop the window blinds from dropping when i stop pulling the string and the window blinds just give way and drop down and nearly hit my foot... half of the window blinds were torn due to this. The hotel should fix the roller issue before releasing the room to the guest.

Dear Mr. Hupkian W., Thank you for sharing your feedback. Please accept our sincerest apologies for the issues you encountered with the bathroom blinds and the face towels not provided. We are deeply concerned to hear that the blinds nearly caused an injury. Your safety is our top priority, and we have immediately dispatched our maintenance team to repair the roller mechanism and inspect all other rooms to prevent this from happening again. We appreciate your patience and for bringing this to our attention. We hope to have the opportunity to welcome you back for a much safer and more seamless stay in the future. Best Regards, Sentot Lasiyanto General Manager

Customer review rating 3.5/5

Ahmad A. S. Business - Confirmed reviews ALL

Overall I'm feeling comfortable staying for 5 days. Some notes are I need to watch movies from Netflix, but the TV not supporting it, while trying using Hdmi from my laptop, it somehow not working. So smart TV will be greatly appreciated. The bathroom is clean and smells good, but lack of Hanger for wet towel. And the hot water is not hot enough in my opinion, even when I've already set it to the maximum position. Food is great (but some are bland for my tastebud), and espresso machine really great addition for morning breakfast. I'm highly appreciated it. And the internet is reliable and fast, really good for businesses travel. Also, the massage chair was like icing on the cake.

Dear Mr. Ahmad A. S., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disappointment caused by the television facilities in your room. We understand how important streaming services and connectivity are to our guests today. We are currently reviewing our amenities for future upgrades based on valuable feedback like yours. We appreciate you're sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Robby H. Business - Confirmed reviews ALL

Very good place, and good location, nice food and good services thanks

Dear Mr. Robby H., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Subandi S. Families - Confirmed reviews ALL

Very pleasant and spacious room with friendly staff service from security in front, FO, F&B to housekeeping.

Dear Mr. Subandi S., Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our spacious accommodations and the attentive service provided by our staff across various departments. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Sentot Lasiyanto

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Other web-users rate our hotel

  • 107 reviews 9.4/10 Location
  • 219 reviews 7.9/10 Room
  • 219 reviews 9/10 Service
  • 10 reviews 7.8/10 WiFi
  • 101 reviews 7.9/10 Cleanliness
  • 93 reviews 8.4/10 Breakfast
  • 63 reviews 6.4/10 Amenities
  • 19 reviews 4.8/10 Value

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