Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 472 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  472 reviews

TripAdvisor Rating  4.3/5  356 reviews

Certificate of excellence 2025

wonderful stay at Novotel Pekanbaru

TripAdvisor rating 5.0/5

Doni A Families - TripAdvisor review

I had a wonderful stay at Novotel Pekanbaru. The buffet breakfast offered a wide variety of delicious options, and the service throughout my stay was excellent. Jeje provided outstanding service, and Rani from the restaurant impressed me with her warm hospitality and for remembering my previous visit. Fina at the Front Office was also very friendly and welcoming. The room was clean and comfortable, and I would also like to extend my appreciation to the Housekeeping, F&B, and Front Office teams for their great work. Thank you to Mr. Rudy, the Executive Assistant Manager, and Mr. Sentot, the General Manager—you both did a great job in ensuring an exceptional guest experience. I truly enjoyed my stay at Novotel Pekanbaru and look forward to returning again.

Customer review rating 5.0/5

Sasikumar R. Couples - Confirmed reviews ALL

From the moment I stepped into Novotel Pekanbaru, I knew I wasn't just checking into a hotel; I was truly coming home. My experience was nothing short of extraordinary, defined by genuine warmth, impeccable service, and a truly exceptional team. The entire staff deserves immense praise, but the hospitality shone brightest thanks to the incredible Ibu Atika. Her attention to detail, genuine care, and willingness to go the extra mile made me feel like a truly valued guest, and her warmth is the perfect embodiment of the service ethos here. This trip was particularly special as it was my wife's first visit to Pekanbaru, and the Novotel team's dedication ensured it was a very memorable and comfortable experience for her, truly making her feel welcome! The sense of dedication and high standards is evident across the entire team, and it is clear that this level of excellence is fostered by great leadership. A huge acknowledgment must go to the General Manager, Bapak Sentot Lasiyanto. His vision and guidance have cultivated an environment where every employee is empowered to deliver an exceptional and memorable stay. The professionalism and friendly demeanor of the staff reflect incredibly well on his management. Beyond the world-class service, the facilities were pristine, the accommodations were supremely comfortable, and every interaction was handled with grace and efficiency. This was, without a doubt, a five-star experience that sets a new benchmark for hotel stays. If you are seeking a place in Pekanbaru that offers luxury, comfort, and the irreplaceable feeling of being welcomed back by family, look no further than Novotel Pekanbaru. Highly, highly recommended!

Customer review rating 3.5/5

Simon R. Business - Confirmed reviews ALL

Was ok - as normal

Dear Mr. Simon R., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. We apologize if in some places has not been satisfy; please allow me to express my sincerest apologies. We always strive to improve the things that concern us, especially our Wi-Fi, therefore your feedback is very important to us. We appreciate you're sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

Hendra G. Families - Confirmed reviews ALL

My stay at this hotel was wonderful! Our room was clean and spacious. The staff are really friendly and professional, they made us feel at home. The breakfast was great, i really love your chicken porridge, please dont erase it from the menu. Your premium wifi is really fast, not all hotel have premium wifi for the member. I would definitely recommend this hotel and hope to stay here again

Dear Mr. Hendra G., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

Ng H. L. S. Business - Confirmed reviews ALL

Good service, good response

Dear Ng H. L. S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our service and response. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

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Other web-users rate our hotel

  • 118 reviews 9.8/10 Location
  • 235 reviews 7.8/10 Room
  • 228 reviews 9.1/10 Service
  • 10 reviews 6.5/10 WiFi
  • 111 reviews 7.6/10 Cleanliness
  • 97 reviews 8.1/10 Breakfast
  • 65 reviews 6.1/10 Amenities
  • 20 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.