Novotel Pekanbaru 4 stars

Name: Novotel Pekanbaru - ALL
Address: Jalan Riau No. 59, Pekanbaru, 28154, ID
Telephone: +6276125599
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 492 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

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Novotel Pekanbaru

Hotel that makes every moment matter

Touch down in 4 star comfort at Novotel Pekanbaru, a modern hotel thoughtfully designed for business, leisure, and memorable staycations. Strategically located on Jalan Riau, just 25 minutes from Sultan Syarif Kasim II Pekanbaru International Airport, the hotel offers 149 comfortable rooms and suites, a spacious Grand Ballroom, flexible meeting rooms, the relaxing In Balance Spa, and a variety of culinary experiences at our signature restaurants and bars.

Novotel Pekanbaru is located in the city's central business district, with direct access to Ciputra Seraya Shopping Mall and close proximity to Pekanbaru Exchange. The hotel is just 7 minutes from the iconic Pasar Bawah Wisata and only 30 minutes from the Permai Toll Gate, offering convenient access to the city's cultural and commercial landmarks.

As the capital of Riau Province, Pekanbaru offers a vibrant mix of culture and modernity. Explore colorful markets, nearby heritage sites, and local flavors. A perfect destination for business or leisure, and your ideal gateway to discover Sumatra.

Our accommodation(s)

Room

Superior Room with 1 Double Bed

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Superior Room with 2 Single Beds

Non contractual photo

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Deluxe Room with 1 Double Bed, with Balcony

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Deluxe Room with 2 Single Beds, with Balcony

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Room

1 King size Bed Junior Suite

4 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Room with 1 Double Bed and 1 Sofa Bed

Non contractual photo

4 pers. max
32 m² / 344 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View

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Room

Superior Room with 2 Single Beds and 1 Sofa Bed

Non contractual photo

4 pers. max
32 m² / 344 sq ft

Bedding 2 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View

See availabilities

Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

+62 761 25599

Bus stop
Ferries

PELABUHAN SUNGAI DUKU

Ferries

Access: 5 km / 3.11 mi 45 min walk / 10 min drive

TERMINAL AKAP

Bus stop

Access: 5 km / 3.11 mi 45 min walk / 10 min drive

PASAR WISATA

Tourist attraction

Access: 5 km / 3.11 mi 30 min walk / 10 min drive

STADION RUMBAI

Sports centre

Access: 7 km / 4.35 mi 15 min drive

SIAK PALACE

Art and Culture

Access: 120 km / 74.56 mi 1 hrs 30 min drive

ASIA HERITAGE PEKANBARU

Art and Culture

RIAU 21 THEATER

Cinema district

Access: 2 min walk

TAMAN AERO SPORT

Amusement park

ASIA FARM

Amusement park

SIAK RIVER

River

Access: 5 km / 3.11 mi 10 min drive

DANAU BUATAN

Lake

Access: 15 km / 9.32 mi 20 min drive

MALL PEKANBARU

Shopping centre/mall

Access: 7 km / 4.35 mi 15 min drive

MALL SKA

Shopping centre/mall

Access: 10 km / 6.21 mi 20 min drive

LIVING WORLD PEKANBARU

Shopping centre/mall

LOCAL PANTRY

Restaurant and cafe district

CIPUTRA SERAYA MALL

Shopping centre/mall

Access: 2 min walk

HOLYCOW PEKANBARU

Restaurant and cafe district

SUSHI TEI PEKANBARU

Restaurant and cafe district

AYAM GORENG SUHARTI

Restaurant and cafe district

LIVE HOUSE

Bar

TRANSMART PEKANBARU

Shopping centre/mall

OKINAWA SUSHI

Restaurant and cafe district

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

MOLECULE GASTRO BAR

The casual yet classy Gastro Bar serves high quality wine and a wide variety of quick bites and beverages. Perfect for catching up with colleagues or friends.

POOL BAR

Non contractual photo

The pool bar has an indoor bar lounge seating and outdoor open air seating. It provides healthy drinks and cocktails, wide selection of coffee and tea. Perfect place to chill out.

Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 980 m² / 10548.622 sq ft
Maximum seats capacity: 1500
Maximum capacity for banquets: 1050

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 492 reviews

Darrin H. Couples - 7/30/2026 Confirmed reviews ALL

Dear Mr. Darrin h., Thank you for taking the time to share your feedback following your recent stay at Novotel Pekanbaru. Please accept our sincere apologies for the inconvenience caused by the noise late at night, as well as the discomfort regarding the air conditioning temperature in room 1503. This is certainly not the standard of service and comfort we aim to provide to our guests. We have addressed your concerns with our operational team to ensure strict quiet hours and proper equipment handling in non-guest areas. Additionally, our engineering team has been dispatched to thoroughly inspect and service the air conditioning unit in room 1503 to prevent this issue from recurring. We truly value your feedback as it helps us improve our service quality. We hope to have the opportunity to welcome you back for a much better and more seamless experience in the future. Warm regards, Sentot Lasiyanto General Manager

Shyam S. B. Business - 7/28/2026 Confirmed reviews ALL

Dear Shyam S. B. We truly appreciate your review to Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zefanya Ceria Asst. Front Office Manager

Suryadi K. Business - 7/26/2026 Confirmed reviews ALL

Kepada yang terhormat Bapak Suryadi K., Terima kasih atas masukan dan ulasan yang Bapak berikan. Kami memohon maaf atas kekeliruan dalam penempatan kamar nonsmoking saat kunjungan Bapak. Catatan ini menjadi evaluasi penting bagi tim kami untuk meningkatkan pelayanan kami khususnya dalam memenuhi preferensi setiap tamu. Terima Kasih atas penilaian dan kepercayaan Bapak. Kami sangat berharap dapat menyambut kembali kedatangan Bapak dengan pengalaman menginap yang jauh lebih baik. Salam Hormat, Sentot Lasiyanto General Manager

Chihiro K. Business - 7/23/2026 Confirmed reviews ALL

Dear Mr. Chihiro We truly appreciate your review to Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zefanya Ceria Asst. Front Office Manager

Rasiman A. Business - 7/18/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

95 reviews 9.6/10 Location
211 reviews 7.4/10 Room
223 reviews 8.6/10 Service
7 reviews 6.2/10 WiFi
104 reviews 6.6/10 Cleanliness
95 reviews 8.2/10 Breakfast
61 reviews 6.3/10 Amenities
21 reviews 4.5/10 Value

20 reviews 9.7/10 Location
62 reviews 7.2/10 Room
58 reviews 8.9/10 Service
33 reviews 6.4/10 Cleanliness
22 reviews 8/10 Breakfast
12 reviews 6.2/10 Amenities

11 reviews 9.6/10 Location
28 reviews 7.3/10 Room
28 reviews 8.2/10 Service
13 reviews 6.9/10 Cleanliness
11 reviews 8.1/10 Breakfast

6 reviews 9.6/10 Location
13 reviews 6.3/10 Room
10 reviews 8.7/10 Service
7 reviews 5.9/10 Cleanliness

6 reviews 9.7/10 Location
13 reviews 7/10 Room
13 reviews 8.5/10 Service
7 reviews 8/10 Breakfast
6 reviews 6.2/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

Novotel Pekanbaru is located at Jalan Riau No. 59, 28154 Pekanbaru, Indonesia, in the central business district with direct access to Ciputra Seraya Shopping Mall. We are just 25 minutes from Sultan Syarif Kasim II Pekanbaru International Airport and 7 minutes from the iconic Pasar Bawah Wisata. Our location offers convenient access to cultural landmarks and is only 30 minutes from the Permai Toll Gate.

What types of rooms are available?

Novotel Pekanbaru offers a variety of modern accommodations including:

Superior Room with 1 Double Bed
Superior Room with 2 Single Beds
Deluxe Room with 1 Double Bed and Balcony
Deluxe Room with 2 Single Beds and Balcony
1 King size Bed Junior Suite
Superior Room with 1 Double Bed and 1 Sofa Bed
Superior Room with 2 Single Beds and 1 Sofa Bed

Our rooms feature city views and options for families or business travelers.

What services and amenities are available?

What dining options are available?

Novotel Pekanbaru invites you to dine at Food Exchange, our all-day restaurant offering international and local cuisine from 12:00 AM to 3:00 PM. For a classy atmosphere, Molecule Gastro Bar serves wine and quick bites from 4:00 AM to 7:00 PM, while our Pool Bar is open from 1:00 AM to 4:00 PM. We provide 24/7 room service, children's menus, and various dietary options including vegetarian and halal.

What are the check-in and check-out times?

At Novotel Pekanbaru, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Pekanbaru regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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I can take advantage of the Members' rate
I can take advantage of the Members' rate

Novotel Pekanbaru 4 stars