Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 469 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

Description

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  469 reviews

TripAdvisor Rating  4.3/5  356 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Phu'oc A. N. Business - Confirmed reviews ALL

Nice staff, comfortable room

Customer review rating 4.0/5

Olli P. M. Business - Confirmed reviews ALL

The staff is friendly and the hotel is otherwise good, but the air conditioning thermostats in almost every room do not work, and the room temperature cannot be adjusted accurately enough to the desired temperature.

Customer review rating 5.0/5

Rasiman A. Business - Confirmed reviews ALL

The room is comfortable.

Dear Mr. Rasiman A., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Doni A. Families - Confirmed reviews ALL

I had a wonderful stay at Novotel Pekanbaru. The buffet breakfast offered a wide variety of delicious options, and the service throughout my stay was excellent. Jeje provided outstanding service, and Rani from the restaurant impressed me with her warm hospitality and for remembering my previous visit. Fina at the Front Office was also very friendly and welcoming. The room was clean and comfortable, and I would also like to extend my appreciation to the Housekeeping, F&B, and Front Office teams for their great work. Thank you to Mr. Rudy, the Executive Assistant Manager, and Mr. Sentot, the General Manager—you both did a great job in ensuring an exceptional guest experience. I truly enjoyed my stay at Novotel Pekanbaru and look forward to returning again.

Dear Mr. Doni A., Thank you for sharing your delightful experience at Novotel Pekanbaru. We are thrilled to hear that you enjoyed our buffet breakfast and found our service to be excellent. It is always rewarding to know that our team members, including Jeje Rani and Fina, made a positive impression on your stay with their attentive hospitality. We appreciate your recognition of the cleanliness and comfort of your room, as well as the efforts of our Housekeeping, F&B, and Front Office teams. Your kind words will surely motivate them to continue delivering exceptional service to our guests. Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back to Novotel Pekanbaru in the future. Best regards, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

Chee S. N. Couples - Confirmed reviews ALL

The room was immaculate and comfortable, and the service we received from everyone—from the front desk to housekeeping—was truly exceptional and greatly appreciated.

Dear Mr. Chee s. N., Thank you for your kind words regarding your recent stay at Novotel Pekanbaru. We are delighted to hear that you found your room immaculate and comfortable, and that our team's service met your expectations. Your feedback is greatly appreciated. Once again thank you for your great rating for us, we're really appreciate it. Looking forward to welcoming you back at our hotel. Best regards, Sentot Lasiyanto General Manager

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Other web-users rate our hotel

  • 111 reviews 9.8/10 Location
  • 234 reviews 7.9/10 Room
  • 228 reviews 9/10 Service
  • 10 reviews 6.5/10 WiFi
  • 109 reviews 7.7/10 Cleanliness
  • 94 reviews 8.3/10 Breakfast
  • 66 reviews 6.1/10 Amenities
  • 19 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.