Novotel Pekanbaru 4 stars

Name: Novotel Pekanbaru - ALL
Address: Jalan Riau No. 59, Pekanbaru, 28154, ID
Telephone: +6276125599
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 488 reviews

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Jalan Riau No. 59, 28154 Pekanbaru, Indonesia

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Novotel Pekanbaru

Hotel that makes every moment matter

Touch down in 4 star comfort at Novotel Pekanbaru, a modern hotel thoughtfully designed for business, leisure, and memorable staycations. Strategically located on Jalan Riau, just 25 minutes from Sultan Syarif Kasim II Pekanbaru International Airport, the hotel offers 149 comfortable rooms and suites, a spacious Grand Ballroom, flexible meeting rooms, the relaxing In Balance Spa, and a variety of culinary experiences at our signature restaurants and bars.

Novotel Pekanbaru is located in the city's central business district, with direct access to Ciputra Seraya Shopping Mall and close proximity to Pekanbaru Exchange. The hotel is just 7 minutes from the iconic Pasar Bawah Wisata and only 30 minutes from the Permai Toll Gate, offering convenient access to the city's cultural and commercial landmarks.

As the capital of Riau Province, Pekanbaru offers a vibrant mix of culture and modernity. Explore colorful markets, nearby heritage sites, and local flavors. A perfect destination for business or leisure, and your ideal gateway to discover Sumatra.

Our accommodation(s)

Room

Superior Room with 1 Double Bed

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Superior Room with 2 Single Beds

Non contractual photo

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Deluxe Room with 1 Double Bed, with Balcony

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Deluxe Room with 2 Single Beds, with Balcony

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Room

1 King size Bed Junior Suite

4 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Room with 1 Double Bed and 1 Sofa Bed

Non contractual photo

4 pers. max
32 m² / 344 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View

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Room

Superior Room with 2 Single Beds and 1 Sofa Bed

Non contractual photo

4 pers. max
32 m² / 344 sq ft

Bedding 2 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View

See availabilities

Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

+62 761 25599

Bus stop
Ferries

PELABUHAN SUNGAI DUKU

Ferries

Access: 5 km / 3.11 mi 45 min walk / 10 min drive

TERMINAL AKAP

Bus stop

Access: 5 km / 3.11 mi 45 min walk / 10 min drive

PASAR WISATA

Tourist attraction

Access: 5 km / 3.11 mi 30 min walk / 10 min drive

STADION RUMBAI

Sports centre

Access: 7 km / 4.35 mi 15 min drive

SIAK PALACE

Art and Culture

Access: 120 km / 74.56 mi 1 hrs 30 min drive

ASIA HERITAGE PEKANBARU

Art and Culture

RIAU 21 THEATER

Cinema district

Access: 2 min walk

TAMAN AERO SPORT

Amusement park

ASIA FARM

Amusement park

SIAK RIVER

River

Access: 5 km / 3.11 mi 10 min drive

DANAU BUATAN

Lake

Access: 15 km / 9.32 mi 20 min drive

MALL PEKANBARU

Shopping centre/mall

Access: 7 km / 4.35 mi 15 min drive

MALL SKA

Shopping centre/mall

Access: 10 km / 6.21 mi 20 min drive

LIVING WORLD PEKANBARU

Shopping centre/mall

LOCAL PANTRY

Restaurant and cafe district

CIPUTRA SERAYA MALL

Shopping centre/mall

Access: 2 min walk

HOLYCOW PEKANBARU

Restaurant and cafe district

SUSHI TEI PEKANBARU

Restaurant and cafe district

AYAM GORENG SUHARTI

Restaurant and cafe district

LIVE HOUSE

Bar

TRANSMART PEKANBARU

Shopping centre/mall

OKINAWA SUSHI

Restaurant and cafe district

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

MOLECULE GASTRO BAR

The casual yet classy Gastro Bar serves high quality wine and a wide variety of quick bites and beverages. Perfect for catching up with colleagues or friends.

POOL BAR

Non contractual photo

The pool bar has an indoor bar lounge seating and outdoor open air seating. It provides healthy drinks and cocktails, wide selection of coffee and tea. Perfect place to chill out.

Fitness center

The Fitness room overlooking into the swimming pool area at the 3rd floor. In-house guests enjoy free access to our gym, with free weight and TechnoGym Cardio machines

Spa

The experienced therapists at the spa will pamper you with our extensive range of available treatments.

Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 980 m² / 10548.622 sq ft
Maximum seats capacity: 1500
Maximum capacity for banquets: 1050

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Weddings

Non contractual photo

With a 980 m² (10,549 sq. ft.) floor space and 8 m high ceiling, the Grand Ballroom can accommodate up to 1,000 guests. Modern Audio Visual equipment is available on demand.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 488 reviews

Chen J. Families - 6/14/2026 Confirmed reviews ALL

Rudi S. Business - 6/12/2026 Confirmed reviews ALL

Robert K. Business - 6/12/2026 Confirmed reviews ALL

Dear Mr. Robert K., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that the quality of our breakfast and dinner did not meet your expectations. Providing delicious and high-quality meals is very important to us, and we are sorry to have fallen short during your visit. Please be assured that we have shared your comments with our culinary team to review and improve our food quality immediately. We hope to have the opportunity to welcome you back in the future and provide you with a much better dining experience Sincerely, Sentot Lasiyanto General Manager

Wijanarko W. Business - 6/11/2026 Confirmed reviews ALL

Dear Mr. Wijanarko W., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Sanjaya Families - 6/10/2026 Confirmed reviews ALL

Our recent 3-day stay, we noticed that the service quality, particularly the reception staff, has declined and not friendly as before. We experienced a case involving a lost item in Lobby. After checking with the reception, we were simply told that no item had been found. we spoke with the Duty Manager, Mr. Arie (if I remember his name correctly) later on. He immediately arranged for another check, and the item was successfully located. We would like to sincerely thank him for his willingness to really check. Excellent job. In contrast, some reception staff appeared unwilling to make additional efforts and were quick to conclude that the item was not found. This inconsistency in service is so disappointing!!!!! We also noticed that the room amenities have become more limited compared to previous stays. When simply requesting a replacement towel, we were initially aske by front desk that additional charges/cost would apply. Fortunately, another call later, someone assisted us and kindly arranged the replacement without ask extra cost. it was just shower towel why services so bad??

Dear Mr. Sanjaya, Thank you for being a returning guest and for taking the time to share your detailed feedback regarding your recent 3-day stay with us. While we are glad to hear you have chosen us before, we are deeply saddened to learn that your recent experience showed a decline in our service quality. First and foremost, please accept our sincerest apologies for the frustration caused by the inconsistency in our Front Office services. We are truly sorry for the initial handling of your lost item and the miscommunication regarding the replacement shower towel. This does not reflect the warm hospitality we aim to provide. On a positive note, we are very proud of Mr. Arie (Manager on Duty) for his prompt action and dedication to successfully locating your item. We have passed your kind words and the "Excellent job" compliment directly to him and his team as a motivation. Rest assured, we take your feedback seriously. We are currently addressing the gaps in our team's service training and reviewing our room amenities standard to ensure consistency across all shifts. We hope you will give us another chance in the future to show you the true standard of our hotel. Warm regards, Sentot Lasiyanto General Manager

Web-users rating

Other web-users rate our hotel

93 reviews 9.6/10 Location
211 reviews 7.4/10 Room
215 reviews 8.6/10 Service
8 reviews 5.8/10 WiFi
100 reviews 7.1/10 Cleanliness
89 reviews 7.8/10 Breakfast
58 reviews 6.5/10 Amenities
20 reviews 3.8/10 Value

19 reviews 9.7/10 Location
63 reviews 7.3/10 Room
57 reviews 8.9/10 Service
5 reviews 5.2/10 WiFi
30 reviews 7.2/10 Cleanliness
22 reviews 7.7/10 Breakfast
13 reviews 6.4/10 Amenities
5 reviews 3.7/10 Value

10 reviews 9.6/10 Location
29 reviews 7.3/10 Room
28 reviews 8.7/10 Service
13 reviews 7.3/10 Cleanliness
10 reviews 7.7/10 Breakfast

6 reviews 9.6/10 Location
12 reviews 6.2/10 Room
9 reviews 8.7/10 Service
7 reviews 6.3/10 Cleanliness

6 reviews 9.7/10 Location
13 reviews 7.1/10 Room
14 reviews 8.6/10 Service
7 reviews 7.9/10 Food
7 reviews 7.7/10 Breakfast
6 reviews 6.4/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

Novotel Pekanbaru is located at Jalan Riau No. 59, 28154 Pekanbaru, Indonesia, in the central business district with direct access to Ciputra Seraya Shopping Mall. We are just 25 minutes from Sultan Syarif Kasim II Pekanbaru International Airport and 7 minutes from the iconic Pasar Bawah Wisata. Our location offers convenient access to cultural landmarks and is only 30 minutes from the Permai Toll Gate.

What types of rooms are available?

Novotel Pekanbaru offers a variety of modern accommodations including:

Superior Room with 1 Double Bed
Superior Room with 2 Single Beds
Deluxe Room with 1 Double Bed and Balcony
Deluxe Room with 2 Single Beds and Balcony
1 King size Bed Junior Suite
Superior Room with 1 Double Bed and 1 Sofa Bed
Superior Room with 2 Single Beds and 1 Sofa Bed

Our rooms feature city views and options for families or business travelers.

What services and amenities are available?

What dining options are available?

Novotel Pekanbaru invites you to dine at Food Exchange, our all-day restaurant offering international and local cuisine from 12:00 AM to 3:00 PM. For a classy atmosphere, Molecule Gastro Bar serves wine and quick bites from 4:00 AM to 7:00 PM, while our Pool Bar is open from 1:00 AM to 4:00 PM. We provide 24/7 room service, children's menus, and various dietary options including vegetarian and halal.

What are the check-in and check-out times?

At Novotel Pekanbaru, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Pekanbaru regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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Novotel Pekanbaru 4 stars

Description

Our accommodation(s)

Superior Room with 1 Double Bed

Superior Room with 2 Single Beds

Hotel location

Access and transport

Hotel services

FOOD EXCHANGE

MOLECULE GASTRO BAR

POOL BAR

4 breakfasts

Pool

Fitness center

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?