Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.4/5 511 reviews

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Description

Hotel extras

Located in the Central Business District and surrounded by entertainment spots, the 150-rooms Novotel Pekanbaru features an All Day Dining restaurant, Lounge Bars, Swimming Pool, Fitness Centre, Spa, Function Rooms and Grand Ballroom.

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Non contractual photo

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  511 reviews

TripAdvisor Rating  4.5/5  334 reviews

Certificate of excellence 2024

a precious stay experience

Customer review rating 4.5/5

Widodo N. Business - Confirmed reviews ALL

It is a strategic location with plenty of culinary spots on both sides, comfortable rooms, delicious food, and a quick, friendly, and very helpful staff—from the concierge, security, and front office to the restaurant team. Thank you, Novotel Pekanbaru, for providing a precious stay experience.

Well located

Customer review rating 4.0/5

Rus C. Families - Confirmed reviews ALL

Location is great. Room size is comfortable. The buffet breakfast is great especially like the kue lopis very much.

Bad internet signal in the moment

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

This is the first time for me staying in novotel pekanbaru having slow respond to resolve internet signal

Dear Mr. W. Warsi, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have investigated your report and have taken steps to address the internet issue. We take your feedback very seriously and will use it to learn and improve our service. We will conduct a thorough review to prevent this from happening again. We hope you will give us another opportunity to provide you with better service in the future and we appreciate you taking the time to share your experienced during your stay at Novotel Pekanbaru. We look forward to welcoming you back soon and give you better experiences. Sincerely, Sentot Lasiyanto General Manager

good stay

Customer review rating 4.5/5

Melva R. F. Business - Confirmed reviews ALL

we enjoyed our stay

Dear Ms. Melva R. F., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team and some feedback from you will be a note for us and will be take steps to improve our service, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

My Stay

Customer review rating 4.5/5

Sonitha Business - Confirmed reviews ALL

Novotel has always thrived to deliver comfort

Dear Ms. Sonitha P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback, and some feedback from you will be a note for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

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Other web-users rate our hotel

  • 141 reviews 9.7/10 Location
  • 259 reviews 7.5/10 Room
  • 245 reviews 8.8/10 Service
  • 14 reviews 4.7/10 WiFi
  • 139 reviews 7.1/10 Cleanliness
  • 102 reviews 8.3/10 Breakfast
  • 95 reviews 6.1/10 Comfort
  • 24 reviews 5/10 Value

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