Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 488 reviews

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Description

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  488 reviews

Customer review rating 5.0/5

Aletona A. Business - Confirmed reviews ALL

Helpful staff, good food, good location, great service.

Customer review rating 3.5/5

Nathan M. T. Solo - Confirmed reviews ALL

Comfortable and well maintained hotel. However several cleaning issues and found the breakfast food quality quite poor.

Dear Nathan M. T., Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel comfortable and well-maintained. However, we sincerely apologize for the cleaning issues you encountered and the disappointment regarding our breakfast quality. ​We have shared your comments with our housekeeping and culinary teams to ensure these areas are addressed immediately. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

Sugianto Business - Confirmed reviews ALL

very comfortable

Dear Mr. Sugianto, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.0/5

Alok P. Business - Confirmed reviews ALL

always my 1st priority hotel during stay in Pekanbaru

Dear Mr. Alok P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru and thank you for always choosing us for your accommodation during trip to Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

Anthony T. Business - Confirmed reviews ALL

Comfortable and well trained staff

Dear Mr. Anthony T., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Other web-users rate our hotel

  • 97 reviews 9.6/10 Location
  • 214 reviews 8.1/10 Room
  • 218 reviews 8.6/10 Service
  • 9 reviews 6.2/10 WiFi
  • 99 reviews 8.2/10 Cleanliness
  • 95 reviews 8.1/10 Breakfast
  • 60 reviews 6.6/10 Amenities
  • 19 reviews 4.8/10 Value

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