Novotel Pekanbaru 4 stars

Customer review rating (ALL Rating) 4.5/5 482 reviews

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Description

Our accommodation(s)

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Hotel location

Novotel Pekanbaru

Jalan Riau No. 59
28154 Pekanbaru
Indonesia

GPS:0.535251, 101.428553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  482 reviews

Customer review rating 4.5/5

Lydia A. W. Families - Confirmed reviews ALL

Superb location, right next to shopping mall. A lot of food establishments within walking distance. Clean and well-maintained facilities.

Customer review rating 5.0/5

Hari R. Families - Confirmed reviews ALL

Comfortable stay and really helpful crew

Dear Mr. Hari R., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 5.0/5

David J. Families - Confirmed reviews ALL

Good experience to stay since Novotel helped me to prepare some birthday decoration to my cousin.

Dear Mr. David, Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to hear that you had an excellent stay and that you appreciated our convenient location near the mall and various restaurants. It is truly our pleasure to have been able to assist you in preparing the birthday decoration for your cousin. Being part of such a special moment means a lot to us. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

Perttu V. Couples - Confirmed reviews ALL

I am constantly happy to stay in Novotel Pekanbaru. In reception bu Annissa and bu Fina are always very friendly and in restaurant pak Bayu and bu Fitri have great customer service attitude and outstanding committment to serve me as a guest.

Dear Mr. Perttu V., Thank you so much for your kind words and for choosing Novotel Pekanbaru as your preferred place to stay and thank you so much for being a loyal guest. We are thrilled to hear that you are constantly happy with our service. We will definitely share your appreciation with Bu Annissa, Bu Fina, Pak Bayu, and Bu Fitri. They will be very encouraged to know that their friendly service and commitment made your stay outstanding. We look forward to welcoming you back on your next visit! Best regards, Sentot Lasiyanto General Manager

Customer review rating 4.5/5

David J. T. Business - Confirmed reviews ALL

Friendly and helpful staff. Convenient location. Nice breakfast.

Dear David J. T., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Other web-users rate our hotel

  • 98 reviews 9.4/10 Location
  • 211 reviews 7.6/10 Room
  • 212 reviews 8.5/10 Service
  • 9 reviews 7.4/10 WiFi
  • 92 reviews 7.8/10 Cleanliness
  • 91 reviews 8.3/10 Breakfast
  • 59 reviews 5.7/10 Amenities
  • 18 reviews 5.5/10 Value

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