Novotel Pekanbaru Hotel 4 stars

Customer review rating 4.3/5 1,747 reviews

+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

Located in the Central Business District and surrounded by entertainment spots, the 197-room Novotel Pekanbaru features an All Day Dining restaurant, bar lounge, swimming pool, fitness centre, spa, function rooms and ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SULTAN SYARIF KASIM
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Pekanbaru

JALAN RIAU NO. 59
28154
pekanbaru
indonesia

Tel: +6276125599

Fax: (+62)76127789

Check-in from 14h00

Check out up to 12h00

  • NUSA MULYA :  PADANG - PKU

  • By plane

    SULTAN SYARIF KASIM At 20km / 12.43 miles - Shuttle free

GPS :0.535251, 101.428553

Our accommodations

Our modern, comfortable rooms feature amenities such as key card lock, electronic safety box, WiFi access, 40" LED TV, satellite TV channels, hair dryer, rain shower, IDD telephone line, minibar and coffee and tea making facilities.

Superior Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Deluxe Room with 1 Double Bed, with Balcony

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Deluxe Room with 2 Single Beds, with Balcony

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

1 King size Bed Junior Suite

  • Max. number of persons: 4
  • Area: From 56 / 603 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Superior Room with 1 Double Bed and 1 Sofa Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub

Superior Room with 2 Single Beds and 1 Sofa Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Multimedia hub
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOLECULE GASTRO BAR

Non contractual photo

The casual yet classy Gastro Bar serves high quality wine and a wide variety of quick bites and beverages. Perfect for catching up with colleagues or friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

The pool bar has an indoor bar lounge seating and outdoor open air seating. It provides healthy drinks and cocktails, wide selection of coffee and tea. Perfect place to chill out.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 980

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 1,050 people

Find out more

Our guest reviews for
Novotel Pekanbaru

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,747 reviews

tripadvisor

TripAdvisor Rating 4.0/5

242 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Always meet Guest expextation

Customer review rating 4.3/5

@arief710 Business - 21/03/2020 Confirmed reviews ALL

Novotel Pekanbaru always do their best to meet their Guest Expectation. They fully gave all the benefit of accorplus gold member: 2 welcome drink Very nice welcome ammenities in the room Free upgrade room Greeting letter from GM Bravo Novotel, please keep your high quality standard for all of your Guest

Dear Arief K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Long wait....

Customer review rating 4.3/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Food service took FOREVER,

Comfort room

Customer review rating 4.3/5

Arista R. I. Business - 16/03/2020 Confirmed reviews ALL

Love the room so much, so comfortable. Friendly staff. The internet network is great. Everything in the room are great. The location is good too, next to the mall. For breakfast, I love the corn mayo and the bread pudding, and the penne even not served everyday. But the salad option is so limited. For the first time I stopped consume salad for breakfast due to the limited option in salad station.

Dear Arista Rizky I., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

strategic location near mall

Customer review rating 4.3/5

Ineke Business - 13/03/2020 Confirmed reviews ALL

Novotel Pekanbari si clean and has spacious lobby. so it is great place to hold short meeting. The breakfast menu is delicious, I love the fruit refrigerator to keep the fruit fresh

Dear Ineke S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Good experience

Customer review rating 4.3/5

Mahardhika H. K. Business - 09/03/2020 Confirmed reviews ALL

Good quality of service during my stay

Dear Mahardhika H., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Good Stay

Customer review rating 4.3/5

Buyung H. S. Business - 08/03/2020 Confirmed reviews ALL

Friendly receptionist, helpful when I asked somethings .... well done!!

Dear Buyung Heru S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Well located & cleanliness

Customer review rating 4.3/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

Located next to Mall Ciputra & lots of food stall.

Dear C., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Need to maintaining the regular client

Customer review rating 4.3/5

Lilik H. Business - 21/02/2020 Confirmed reviews ALL

I have been many times stay in Novotel, but I don't see the room satisfied for me as far I stay, the room that I stayed, was not good condition or things were not working properly. Only the people are friendly. Please improve the room Thanks

air conditioning on the 8th floor does not work properly (including in rooms)

Customer review rating 4.3/5

Leonardo Business - 17/02/2020 Confirmed reviews ALL

there must be a double check of each room that will be offered to the customer

Dear Leonardo J., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

room clean & tidy

Customer review rating 4.3/5

Nurrul D. P. Business - 12/02/2020 Confirmed reviews ALL

very enjoy, close to shopping mall, clean room and very hospitality

Dear Nurrul P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

G. Satisfaction NOT Important at Novotel Pekanbaru

Customer review rating 4.3/5

Dissatisfied G. Couples - 06/02/2020 Confirmed reviews ALL

All about the money. Requested for an extra bottle of water but was rejected. Ridiculous. One freaking bottle of water?! Front desk staff even forgot to return my passport after checking us in. Housekeeping forgot to place TWO toothbrushes in our twin room and gave only one. Terrible bathroom design - so much glass. Cannot bathe with any privacy. Front desk staff even asks during checkout if I took anything from the room's minibar. It was EMPTY by the way. What can guests possibly take / consume?! All about the money money money at Novotel. Never coming back. Telling all friends, family.

Dear Grace T., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Good service

Great staff and amenities for the price

Customer review rating 4.3/5

Cedric P. Business - 25/01/2020 Confirmed reviews ALL

Interaction with the staff was great. They were able to meet all of my needs. Only request would be updates in the fitness center

Dear Cedric P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Good Stay and well located

Customer review rating 4.3/5

Dewi M. D. Business - 22/01/2020 Confirmed reviews ALL

I am very happy stay at Novotel hotel Pekanbaru. The hospitality, the food, the room very good. My room had been upgraded to junior suites because I am gold accorplus member. The location of the hotel very strategies. There is a mall that next to hotel. The swimming pool nice too.

Great Staff, comfortable rooms, green pool, hot gym

Customer review rating 4.3/5

Bule Business - 20/01/2020 Confirmed reviews ALL

The staff were really nice, caring, and efficient. The rooms were comfortable and the options for TV channels was good. However, there was algae/mold on the grout of the tiles in the pool. The pool water was green in color. The pool is not properly cared for. The gym was quite hot. I think the air conditioning may be broken. The breakfast had a lot of food but not very much food for western appetites. The eggs were good and the waffles/pancakes were good. Thank you for the peanut butter. I really like peanut butter. However, would it be possible to have granola and plain yogurt? What about a deli area for making sandwiches with good quality meats and cheeses?

Dear Matthew G., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Mr

Customer review rating 4.3/5

Ferhat P. B. Business - 18/01/2020 Confirmed reviews ALL

Good meal and services

Dear Ferhat P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, sentot lasiyanto General Manager

nice hotel

Customer review rating 4.3/5

Fenty Business - 17/01/2020 Confirmed reviews ALL

nice hotel with good location, easy to go anywhere, clean room, overall ok. except the Air Con is not cold and the water is always warm.

Dear Fenty O., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Restful stay

TripAdvisor rating 4.0/5

Poh Soon C Business - 29/12/2019 TripAdvisor review

Just only a brief one night stay but had good rest and enjoyed the breakfast. Staff were courteous and helpful, room was clean and comfortable and had full facilities as usual. It's my preferred hotel in Pekanbaru

Dear Poh Soon C, We very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.3/5

Ferhat P. B. Business - 23/12/2019 Confirmed reviews ALL

Excellent service and good location

Dear Ferhat P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager
Customer review rating 4.3/5

Pg H. P. Z. Couples - 11/12/2019 Confirmed reviews ALL

Good I had a pleas t stay and staff were all very helpful. The room was a bit small in size but okay for a short trip . The towel needs to be look at most of them were old and not fresh ..

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