Customer review rating (ALL Rating) 4.3/5 4,577 reviews
ALLSAFE approved hotel
Less than a 10-minute walk to Haymarket train station
Less than a 10 minute walk into Edinburgh Old Town
Located nearby EICC, making it ideal for business guests
Central location, with plenty of nearby transport links
On-site fitness centre available to all hotel guests
38 Gardners Crescent
EH3 8DQ edinburgh
Check-in from 14h00
Check out up to 12h00
Check-in from - Check out up to
100% genuine reviews from our guestsFind out more
Not to usual standard
James M. Solo - 01/12/2021 Confirmed reviews ALL
Probably my tenth time staying here, all previous stays have been excellent but was very disappointed on my most recent stay
Nice location, poorly run
Tom Couples - 29/11/2021 Confirmed reviews ALL
The hotel itself is in a nice area of Edinburgh. Easy enough to get into central/touristy locations. The room was a nice size and the bed comfortable. However, the hotel was clearly managed very poorly. There was black mould in our room, and it wasn’t very clean. We were given an alternative room, which was also mouldy in places. In terms of the facilities advertised, worth noting that the A/C was only working for 1 night of our 4 night stay. There is also no Apple TV functionality, conflicting with the hotel’s marketing material. You get the overall impression that management are trying to keep costs low. Staff communicate with each other via WhatsApp on their personal phones, which looks extremely unprofessional at reception. TL;DR - cheap but plenty of better options in Edinburgh
Anne Families - 26/11/2021 Confirmed reviews ALL
Couldn’t find our booking and then put us in a room that did not have legal requirements, moved room but the main issue is staff, only one receptionist was lovely so 4 star hotel with 1 star staff.
Great Edinburgh Hotel
Ceri Couples - 24/11/2021 Confirmed reviews ALL
We love using this hotel when visiting Edinburgh. We felt reassured with the hotel's Covid measures. The staff, as always, were friendly and professional, and Breakfast was enjoyable with good choices. Hope to visit again soon!
Pretty poor all round.
Adam Friends - 17/11/2021 Confirmed reviews ALL
Had guest come over from South Africa and we all booked to stay in Edinburgh for the weekend. It was not cheap and don't think we got value for money. Just the small things like maybe a bottle of water in the room or some decent TV channels. It's a huge price to pay for just a bed. We were also told that it was breakfast box only and when we arrived we noted it was a full breakfast buffet. After paying the extra for breakfast it was pretty sad. Not a great selection and the coffee was diabolical. We went to the restaurant around the corner for breakfast on our final day.
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