Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating 4.3/5 4,452 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Edinburgh Haymarket Hotel
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+ 4 Services

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf Paying
  • Tennis Paying
  • Boat excursions (nearby) Paying
  • Bicycles rental (nearby) Paying
  • Skiing Paying
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ edinburgh
united kingdom

Tel: +441312970480

Fax: (+44)1312292409

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES : 

  • By plane

    EDINBURGH AIRPORT At 11.27km / 7 miles

  • By train

    EDINBURGH HAYMARKET At 0.8km / 0.5 miles

  • By train

    HAYMARKET STATION At 0km / 0 miles

GPS :55.943985, -3.209553

Our accommodation(s)

Comfort Double RoomsNon contractual photo

  • Max. number of persons: 2

Our restaurants and bars

BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Edinburgh Haymarket Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,452 reviews

tripadvisor

TripAdvisor Rating 4.0/5

987 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic hotel

Customer review rating 5.0/5

Colin C. Couples - 17/06/2021 Confirmed reviews ALL

We loved our stay, everything about it was fantastic

Dear Colin, We really appreciate your comments regarding you stay at the Mercure Haymarket Hotel. It is always a pleasure to receive great feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department
Customer review rating 5.0/5

Cara M. Couples - 16/06/2021 Confirmed reviews ALL

Loved every minute of my trip :-)!

Dear Cara, Thank you for your lovely comment regarding your stay at Mercure Haymarket Hotel. For us it is great when our guests are happy about all their experience here. We hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department

Great hotel

Customer review rating 4.5/5

Rosie Couples - 15/06/2021 Confirmed reviews ALL

I bought a voucher from itison. This meant we got late check out, breakfast and a bottle of Prosecco included. Everything was great the staff were all lovely and helpful. Hotel is in a great area only a 10 min walk from the train station and 10 mins from the busy streets of the west end filled with pubs and restaurants and a great atmosphere. Would definitely go back!

Dear Rosie, We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department

Good stay

Customer review rating 5.0/5

Steve Couples - 15/06/2021 Confirmed reviews ALL

Good location, staff very helpful

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department

Quiet stay

Customer review rating 4.0/5

Lorraine C. Couples - 15/06/2021 Confirmed reviews ALL

The hotel was bright and welcoming on arrival and check in was easy. Staff were friendly. The room was clean and tidy and the bed very comfortable.

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department

Safe well organised stay

Customer review rating 4.5/5

Christine O. Couples - 14/06/2021 Confirmed reviews ALL

Friendly welcome , clean room, very quiet location. Breakfast great ,help yourself full English. Staff very helpful strict covid rules. Would stay again

Dear Christine & Ken, Thank you for sharing your experience at the Mercure Edinburgh Haymarket Hotel. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department

Great Stay

Customer review rating 5.0/5

Anonymous Couples - 13/06/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. The staff were very friendly and efficient. The hotel was within walking distance to all the attractions and public transport. The room was very well appointed and maintained to a very good standard. The hotel has implemented covid procedures & felt very safe. I would not hesitate to stay here again.

Dear L., Thank you so much for leaving such a nice and detailed review about your recent stay with us! We are delighted to receive positive comments about your stay and we are glad to know that you were comfortable and the service was friendly. We know that our staff do their best to deliver an exceptional hospitality experience and we are glad to know it made an impression on you. It would mean so much to us if we could ask you to leave us 5* review on Tripadvisor at the link below so that other guests can learn about your experiences here. If you remember any staff member that you had interactions with by name, I know they would love a personal mention in your review. https://www.tripadvisor.co.uk/Hotel_Review-g186525-d76…-Reviews-Mercure_Edinburgh_Haymarket-Edinburgh_Scotland.html We hope to welcome you back again soon, Sincerely, Miguel A. Trinidad Front Office Manager

Good Stay

Customer review rating 5.0/5

Sara B. Friends - 11/06/2021 Confirmed reviews ALL

I had never stayed at a Mercure Hotel before, but will do again in the future. My modern room was immaculate and I definitely got a good night sleep on the comfy bed. Hotel staff were very friendly and the breakfast was excellent.

Dear Sara, Thank you for your lovely comment regarding your stay at Mercure Haymarket. It is always a pleasure to receive positive feedback and I will share them with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Reception Department

Good stay

Customer review rating 4.0/5

Sally A. R. Couples - 09/06/2021 Confirmed reviews ALL

Nice hotel, lovely room with modern facilities. Long waits for breakfast due to lack of staffing but delivered a good breakfast. No bar also due to staffing.

Dear Sally, Thank you for your comment regarding the stay at Mercure Haymarket. Your feedback is really important for us, Breakfast has been improved already. Our team strive to deliver the best customer service. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Regards Rosa Reception Department

well positioned hotel, clean.

Customer review rating 2.5/5

Alexander J. Couples - 09/06/2021 Confirmed reviews ALL

The hotel room was lovely but lack of information at reception while booking in. No bar available although drinks could be ordered and taken to room. No information about cleaning service given at check in or any details about replenishing stock for room if required. On Tuesday 1st June breakfast took over an hour as there was only one member of staff on duty to serve over 50 guests, she did her best but was clearly stressed by lack of help.

Dear Alexander, Thank you for taking the time to tell us about your experience at the Mercure Edinburgh Haymarket Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Rosa Reception Department

Good stay.

Customer review rating 4.0/5

Sarah R. Friends - 08/06/2021 Confirmed reviews ALL

Long wait for breakfast on the Sunday morning. Hotel was clearly understaffed. However, when it was quieter on the Monday morning, the service was very good! Hotel bar was closed which was very disappointing. Overall service was good, room was comfortable and clean but stay spoiled by hour long wait at breakfast and no bar in the evening.

Dear Sarah, Thank you for sharing your experience at Mercure Haymarket. We are sorry to hear that your breakfast experience was not as expected. All our team strive to give the best costumer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Front Office Supervisor
Customer review rating 5.0/5

Fiona Friends - 07/06/2021 Confirmed reviews ALL

The hotel was great and the staff very professional and welcoming especially miquel

Dear Fiona, Thank you very much for your lovely comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with Miguel and our Team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Front Office Supervisor

Normal

Customer review rating 2.0/5

Anonymous Friends - 07/06/2021 Confirmed reviews ALL

Why did you guys do not alone us to use microwave? So bad

Dear Gong, Thank you for taking the time to tell us about your experience at the Mercure Edinburgh Haymarket Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Under Covid19 and Health&Safety guidelines, we are not allowed to take, manipulate and heat up any food that has not been sourced to the hotel by one of our providers We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel A. Trinidad Front Office Manager
Customer review rating 1.5/5

Stephen B. Families - 07/06/2021 Confirmed reviews ALL

I know this is covid times but the hotel bar being closed was big influence on my rating We could not get into any of the pubs in town so could not even rely on hotel fir a drink

Dear Clare, Thank you for taking the time to tell us about your experience at the Mercure Edinburgh Haymarket Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Bar hopefully will be opened very soon, and in order to provide the best customer service possible, we need to make sure all our facilities are proper staffed, which was not the case during your stay, as finding staff in these particular times is not that easy as it was before. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel A. Trinidad Front Office Manager

Nice Hotel

Customer review rating 4.5/5

Mark J. Couples - 07/06/2021 Confirmed reviews ALL

Stayed at the Mercure for one night in June 2021. The Hotel is in a quiet part of the City but was clean and rooms were well prepared. Staff on reception were friendly and very helpful. Decided to book breakfast upon arrival at the Hotel and we were not disappointed, good choice available. It is not far to walk into Princes Street and there are a good selection of restaurants and bars nearby. Would definitely recommend staying here.

Dear Mark, Thank you very much for your lovely comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Front Office Supervisor

Great stay

Customer review rating 4.5/5

C B. Couples - 06/06/2021 Confirmed reviews ALL

Our room was clean and comfortable. The reception and waiting staff went the extra mile to make our stay better, we would definitely stay again.

Dear Catriona, Thank you very much for the lovely comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Front Office Supervisor

Good location

Customer review rating 4.0/5

Nick W. Families - 06/06/2021 Confirmed reviews ALL

Efficient

Dear Nicholas, Thank you very much for the comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Rosa Front Office Supervisor

Recommended

TripAdvisor rating 4.0/5

Hugh H 06/10/2020 TripAdvisor review

Mercure, Gardeners Crescent is a very nice hotel and still fresh despite having been opened for about five years. The extensive roadworks in Edinburgh do affect access to the Thistle car park which is the preferred one by the hotel and can be used at a good discount. Room 002 is comfortable and clean. The only negative was the breakfast. The scrambled eggs are barely scrambled and the potato scones were awful. Nevertheless we would recommend the Mercure as there are alternatives for breakfast nearby.

Hi Hugh, Thank you for taking the time to review your stay with us. I am pleased to see that you enjoyed your stay with us. Sorry the scrambled eggs and potato scones were not to your liking, I will look into this. Kind Regards, Jason McKerrell General Manager

Best night's sleep- Very comfortable and relaxing

TripAdvisor rating 5.0/5

Explorer286227 14/09/2020 TripAdvisor review

We had possibly the best night's sleep we've ever had at a hotel. The room was not super-flashy, but it had attention to detail in the right places to make it a very pleasant and comfortable stay. The hotel is a modern stone-effect building which is situated on the edge of the old town in the new Haymarket developments. It is a bit out of the way, but is an easy 10 minute walk from Haymarket train station and tram. We didn't want our hotel to be in the centre of the main tourist area anyway, because we wanted a bit of peace and quiet, and to be able to keep away from people, so this was really ideal. All main attractions were within easy walking distance, it's about a 15 minute walk to Grassmarket and a view of the Castle, and the beautiful Meadows park. The staff could not have been more friendly and helpful, especially with handling the Covid-19 restrictions, everything seemed very clean, and the Accor cleaning policies gave us confidence we were safe. The room seemed very soundproofed, we hardly heard any noises, either inside or out, and the curtains didn't let any daylight in, so I had the best nights sleep in ages. The bed was also extremely comfy and the choice of pillows was welcome. We were able to leave our bags at the hotel after we checked out so we could walk around, which was very useful. The area has some nice bars and eateries, especially around Fountainbridge and Lothian Road. Will definitely be revisiting again sometime.

Hi Explorer, Thank you for taking the time to review your stay with us at Mercure Edinburgh Haymarket. I am delighted to see that the hotel was to your liking and specially that you it was possibly the bests night sleep you ever had. We look forward to welcoming you back again, let us know when you are coming back and we will try and provide the same room for you again. Kind Regards, Jason McKerrell General Manager

Disappointing

TripAdvisor rating 3.0/5

Ludovic R 23/01/2020 TripAdvisor review

My family and I had a pleasure of traveling around Scotland for a week and spent our last night at the Mercure Haymarket in Edinburgh. Although the staff were really lovely, and we were booked in two lovely rooms, there is a number of essentials that were lacking and I feel it is only fair to address them. Firstly, paying £170 for two rooms, one would expect at least some water ready and available at the rooms. It would also have been great if the glasses were not hidden in the mini fridge, which was, in fact, empty. Secondly, one of the things advertised while making a booking was a possibility to use the Apple TV. This actually played an important part in the hotel booking decision making, as some of our holiday activity content was totally reliant on the tech-capacity offered by the hotel. Once we have settled in the room, we have learnt that the Apple TV didn't work at all. After ringing the reception for some help, we were simply told that we are not the first people to complain and that nothing can be done. Frankly, it seemed that little effort has been made in attempt to solve the issue. Bar Service - I came down to the bar to explore my drinks and dinner options. There wasn't a single dish that contained fresh vegetables, like the simplest salad. I enquired whether there was a possibility for the chef to prepare a fresh salad virtually from any fresh ingredient they might have, but was unfortunately refused. My general advice would be to look into that. I then enquired about a desert - it turned out that it was also not available, as the kitchen has run out. Drinks service - once the person looking after the service figured out that Prosecco is Prosecco and not champagne, the bottle was just left there on the bar for me to help myself. And then a glass was offered. The bar-top hasn't been cleared from the bits of rubbish on top of it for as long as I've sat there, until I pointed that out. I was the only person at the bar. Not even a glass of water was offered. Forgive me, but the lack of hospitality/service essentials, or somewhat basics must be addressed here, especially for a company that prides itself for attention to detail and high standards of hospitality. Lastly - when we were checking out none of the staff members asked us about the quality of our stay, which is the golden-rule-hotel-handbook material. I would like to reiterate that the team was generally friendly. Having said that, our bill entailed a certain level of service

Dear Ludovic, Thank you for taking the time to review your experience with us. First of all i would like to thank you for your kind words about the staff friendliness. I have taken all your comments on board and will be looking into each one individually. Kind Regards, Jason McKerrell General Manager

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