Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 2,337 reviews

ALLSAFE approved hotel

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Mercure Tbilisi Old Town
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+ 20 Services

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 tbilisi
georgia

Fax: (+995)32/2006161

Check-in from 15h00

Check out up to 12h00

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS:41.688594, 44.8134

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

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ALL Rating 4.7/5

2,337 reviews

TripAdvisor Rating 4.5/5

559 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 5.0/5

Dato Business - 27/12/2021 Confirmed reviews ALL

Very nice and comfortable space

Dear Davit, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Amazing stay and great staff

Customer review rating 5.0/5

D.l. Couples - 17/12/2021 Confirmed reviews ALL

We were booked by Turkish Airlines became our flight was canceled and we loved the hotel. Beautiful rooms and decor, lovely staff and impeccable service.

Dear Dianelle Nicole L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

The place and location are great

Customer review rating 5.0/5

Saeed A. Families - 06/12/2021 Confirmed reviews ALL

We had enjoyed our stay in the hotel. The breakfast was nice. The staffs were always friendly and helpful.

Dear Saeed A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Great staff, clean helpful with a couple of minor issues

Customer review rating 3.5/5

Anonymous Business - 06/12/2021 Confirmed reviews ALL

The staff were extremely thoughtful and helpful, going out of their way to provide assistance. The rooms and location are perfect with most things I needed. Food was extremely good. Covid restrictions although frustrating were not the issue of the hotel and I felt safe throughout. The only down sides would 1- be poor wifi connection in the room- this is my third stay over several years and I did may the point previously with no action taken. Very disappointing as my work laptop would not properly connect in the room. 2- Street noise, at night the level of street noise (cars/ dogs) did keep me awake. I think some minor work to secure the window's fully should correct this issue easily.

Dear Adam R., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova
Customer review rating 5.0/5

Barry Business - 05/12/2021 Confirmed reviews ALL

Staff and manger treated us like royalty! Esp liked the appreciation drink night.

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Wonderful staff

Customer review rating 5.0/5

Martha Business - 05/12/2021 Confirmed reviews ALL

The welcoming front end staff remembered me from a previous trip which was truly kind.

Dear Martha , We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Fantastic Property, Excellent Staff

Customer review rating 5.0/5

Shota Business - 03/12/2021 Confirmed reviews ALL

I stayed at this location for three weeks for business. The entire time, I felt like I was at home due to the way I was looked after - more like family, less like a client.

Dear Sean C., (Mr.Shota :) ) We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. FEEL FREE to contact Us for any support in future. Sincerely, Erdogan Sahin General Manager

All was perfect!

Customer review rating 5.0/5

Gadi S. Business - 02/12/2021 Confirmed reviews ALL

Hotel is fantastic! The peoples who are working at hotel so nice and helping. Food at breafast excellent. The room is very clean and i feel comfrtable during my stay.

Dear Gadi S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent service

Customer review rating 5.0/5

Robert Business - 30/11/2021 Confirmed reviews ALL

The Mercure is conveniently located in Old Tbilisi and is only a short walking distance to great restaurants, shops and historic sites. The Hotel staff are very polite and service orientated. Laundry is dropped off and pressed the next day and the room service is excellent.

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Very nice hotel with great access

Customer review rating 4.5/5

M.w. Business - 30/11/2021 Confirmed reviews ALL

Stayed for two weeks, staff very friendly and helpful. Rooms are clean and well kept. Food in the sky 7 bar and restaurant is be very good.

Dear Michael Eric W., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Amazing service, food, and location

Customer review rating 4.5/5

Cameron Business - 30/11/2021 Confirmed reviews ALL

The hotel staff made my stay very comfortable, they were always present when I needed them, and quick to provide service. The food was spectacular, so much so that some people in my group didn't bother to try eating anywhere else--I would only indulge in the breakfast buffet. Public transit was everywhere and ran frequently, however I never felt like I needed it because the hotel is so conveniently situated in the middle of old town, with lots of shops and restaurants all around it. The only thing that made it a 9/10 (rather than 10/10) is the fact that the Sky Bar, which has amazing views, allowed people to smoke in it. I do not smoke and did not want to be around that. It would only ever be 1 - 2 people smoking, so it wasn't heavy, but it still was enough to deter me and make my clothes stink.

Dear Cameron M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Perfect Staff & Location

Customer review rating 5.0/5

Jehad K. Couples - 28/11/2021 Confirmed reviews ALL

The hotel is really well located, just in the old town Tbilisi, everything can be done walking (Resturants, Bars, Shopping, Grocery, Attractions & Cable Carts). All The staff are extremely nice especially (Mariam & Saloome) and the room was great. Breakfast is excellent.

Dear jehad K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Perfect

Customer review rating 5.0/5

Saad A. Couples - 26/11/2021 Confirmed reviews ALL

Everything was perfect since we arrived tell we left all the stuff was amazing and will be here again for sure

Dear Saad A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Perfect bed

Customer review rating 5.0/5

Sefi Couples - 26/11/2021 Confirmed reviews ALL

Great service Great food Great room

Dear Josefa R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Beautiful hotel

TripAdvisor rating 5.0/5

astec12 11/11/2021 TripAdvisor review

One of the nicest Mercure hotel's we have ever stayed at... The steak house is amazing and probably one of the best steaks I've ever tasted.... Loved the art and sculptures throughout. We will definitely come back....

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great Location!

TripAdvisor rating 5.0/5

Santosteresa 23/10/2021 TripAdvisor review

Staff are so helpful and friendly especially Natia, Dito, Tamar, Thea and their Manager. The room was clean and the house keeping lady was nice. The food were tasty and we loved it. Great location. The company driver was really nice to us. We enjoyed our stay!

Dear Santosterasa, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

One of the best hotels in Tbilisi

TripAdvisor rating 5.0/5

schnee3000 Friends getaway - 09/09/2021 TripAdvisor review

The Mercure Tbilisi Old Town is an excellent hotel with very high standards in all areas: Service, Rooms, Cleaniness. In fact: When it comes to service they outperform most other hotels. Those who know the european Mercure hotels will be very positivley surprised as this hotel could also easily be run under Accors premium brand Pullman. Pros: - The whole staff in the hotel is really dedicated and attentive - foremost the front desk team with Salome and her colleague Salomae who do an amazing, very charming job. Keep it up! - The 24/7 room service is really fast and the food ist delicious, so is the coffee at the bar downstairs and the drinks and food on the rooftop terrace. - They have a 24/7 onsite laundry service that only takes three hours which can be a live saver. - One night I requested an HDMI cable to connect my laptop with the TV, Georg (not sure if he was from house keeping or maintenance) managed to organize one within less than three minutes, which is a record time compared to many other hotels. - Accor Members are very much valued and the front desk team takes care of them with room upgrades, welcome and complimentary gifts as well as discounts for the lovely rooftop terrace. (Minor) Cons: - They struggeled sometimes to put food and beverage bills on the room, they always managed in the end and where very commited to make it work though. - The provided toiletries where the standard Mercure ones (which are not really great) and they only provide the bare minimum (one soap, one shower gel, etc.). - The fitness room only had a limited amount of equipment and the multi station was kind of broken

Dear Schnee, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members specially with Salome and Giorgi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

raedalkhater Family - 16/01/2020 TripAdvisor review

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent service

TripAdvisor rating 5.0/5

mnetfa63 Business - 28/11/2019 TripAdvisor review

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great place to stay

TripAdvisor rating 5.0/5

Joseph H Couples - 06/10/2019 TripAdvisor review

The accommodations, restaurant, and service were excellent. The location was perfect to tour the Old Town and for transportation. Excellent views of the Monastery and the river. Close to the bazaar and park.

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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