Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. I am sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. Let me apologize especially for the unpleasant situation you had to face about the air-conditioning. The general air conditioner system of our hotel is centrally set: on winter with heating function and in summer with air-conditioning. Due to the external changeable atmospheric conditions during your stay, we had some problems to schedule the right time slot of the air-conditioning emission. I am very sorry for his breakfast, next time we will manage the service in a better and more efficient way, in order to satisfy all our guests. If you desire, we remain at your complete disposal at the hotel or at the e-mail address for informing us about your assessments. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Kind regards, Customer Relation Manager ibis Milano Fiera

Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I, are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. In the same time i want try to understanded what happened in the restaurant area where you have see a bad treatment; if can you give us more information please you can contact me direct in the hotel. We look forward to welcoming you back soon at our hotel. Kind regards, Customer Relation Manager Ibis Milano Fiera