Excellent location and rooms However, after having done the online checking… 10mn or more to fill in manually all information already provided online!!! =>either just remove the online Checking or the manual paperwork!!

Was staying there for 2 nights end of June. Not one of the best Mercures I must say, Bit outdated and not very cozy in terms of rooms, but spotlessly clean. Nice gentleman at checkout was really pleading to review the Hotel in kind of despair that people should come back to Milan, which I'm happily doing. COVID measures are in place in the Hotel and in Restaurants - all good. People disciplined with face masks etc As for the Hotel: If they are such in hope for customers to come I would have expected another kind of check-in experience though. Accor status completley ignored..., not a single 'nice to have you here'... I'm not even talking here about an upgrade that you're normally offered as frequent traveler... (notably in a Hotel that was certainly not very frequented...). If there was not much guests in the past weeks they could have taken a chance to e.g. repair the window in the bedroom which is not closing properly and made it at night rather noisy from the street... Not sure I pick the same place again. Really a bit odd - if my business is really under such a theat as Corona is for the travel industry I woudl really fight for each customer... Not sure Accor thinks that this is needed...

We were staying in Mercure Milano Solari several weeks ago for the weekend. We have rented the apartment with sort of “our own” entrance. It was lovely, clean and comfortable. I have especially enjoyed the fact that the whole apartment was white, clean and spacious. I would strongly recommend this accommodation option for everyone who wants a comfortable getaway in Milan. Also, I have left my jumper which was brand new in the apartment and I have realized this only when I got back home to Lithuania. I texted the hotel and they found it, packed it according the instructions that I have sent to them and helped me to get it back. All the staff was super helpful. Especially thanks for Tatiana and her help throughout the process of getting my stuff back across all Europe. Wishing you all the best! 😊

As always we appreciated our stay in this hotel located in a very dynamic part of Milano. Staff is always friendly and speaks French. We appreciated the drink at the bar, the bar tender was very proffesionnal and friendly. Staff is very polite and always in a good mood. The room is very clean. So we will come back.

Software glitches in booking. The room availability shown is never correct. We were not upgraded and the room booked was not even of Executive class. The room was not ready for check in even at 14:00 hours. The late check out was not allowed although I am entitled for late check out.