The reception and lifts of the hotel are modern and in good conditions. The staff is friendly and helpful. The problem is in the room. Not only does it sound outdated. Furniture and bathroom are old. The windows did not even seal properly (something that during winter is particularly important). Those rooms definitively need an upgrade.

Simona at the front desk is great! Great service. Rooms are Ibis classic, clean, reliable and had great sleeps in them. Location is perfect. Tram and Metro are next door, Milano Centrale is walking distance

In 20 minutes (on foot) from the Piazza di Duomo, this hotel is a great place for those who want to spend some time in Milan. The hotel is very "fresh looking", clean and welcoming. The bedding (as always in Ibis) is outstanding and the rooms are very clean. The breakfast is very adequate. What, in these corona days, is super important, is that the hotel strictly follows the safety rules and has organised an outstanding arrangement for safe usage of it's restaurant facility. We were most satisfied with our stay.

No glasses or cups provided in the room. Feels colder than normal in the room. The quality of bread, pastries and cakes offered at breakfast is below expectation. No 'Do not disturb' sign for the door.

my customer experience was terrible : - extremely noisy hotel (due to proximity with Tram). - poor service quality (nobody at reception when checking-in). - no hot water (or need to run the water for 10 mn) - no room service I do not recommend this hotel when traveling for business