Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Milano Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest thanks a lot for your precious feedback, but we really would like to clarify all the points: the breakfast is not included because you made a reservation without the breakfast. It is written online, on your reservation and it is part of the brand ibis Styles Milano Centro. Each hotel has rate with and without breakfast and you choose this second option. We are sorry we didn't convinced you enough at the check in and during your stay, but it is written on your confirmation and also you didn't want to listen to us when we explained to you the facts. The rooms are totally regular, with double glazed windows and soundproof walls: we never heard a complainf from you during your stay, so this is pretty new for us. The welcome drink is for 2 people, it was written in the voucher and it includes, soft drinks, cafeteria, wine or beer. The city tax is 4€ per person per night and beeing a tax's not been decided from the hotel, but from the city of Milan: if you find it too expensive you can send an email to the city council. Anyway it is written has well on the web site and on you confirmation. We recommend you to read more carefully next time all the conditions and the expenses of the reservation, to avoid surprises at the hotel: we are very clear and honest and we don't deceive nobody. Thanks

Dear Guest Thank you for having spent your time to review our hotel even if we are not agree about what you wrote. All the rooms are totally in compliance with the hotellerie's law for what concerns the size of the room. The twin beds are two single beds separate, what is wrong with this? You have booked this typology of room, if you want more space you book two single rooms. The beds and the mattress are new, we have just bought them last summer, they are certified Slatted Bed very comfortable, with an orthopedic mattress. We also have a set of pillow on request for our guests. Kettle set is upon request, if you need you can just ask at the reception and we provide to give you immediately. Complimentary water in the room you find it the first day as welcome drink, for the following days you find in the lobby a boiler plenty of hot water, free tea and infusions, american coffee and fresh water. All the amenities were carefully arranged during the cleaning, also the cups in the toilet. We did not receive any complain about all this claims and we invite you next time to let the reception know about all your discomfort and all your problems, otherwise you cannot improve the service and we don't have the chance to see you satisfied. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The staff

Dear Guest, thanks for spending your time to review your last stay at ibis Styles Milano Centro. We appreciate your note about staff, the cleanliness and the room. About shower, we are totally in compliance with the italian's law, all our rooms respect at 100% the standard of the brand that we are part of, for what concerns the metrature and the square footage. About the cold temperature, we already explain what we were able to do to help you, following the Milan rules. Parking place is not on our management, we recomand it because is closer to us, safe and there is always someone there; lastly because is not safer to park the car in the street. We only gives this advice, then it's up to you. On our websites is quite clear. To conclude, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Staff

Dear Guest, Thank you for your feedback. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to remember you our is a brand hotel, so the service satisfies all the good qualities our brand and our stars guarantee, for what concerns the square footage, the style and the sizes. I assure you that everything is in accordance with the law. The breakfast satisfies all the good qualities our brand guarantees: we only use prime products, from the cold cuts to the pastries, from fruit & vegetables, to the cafeteria where you can have an original espresso made from a barman and not from an automated machine. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards The staff