Hotel Novotel Milano Linate Aeroporto bintang 4

Dear, I arrived to airport and had to wait 30 minutes the navette, then when he came he even did not say hello, I had to open the door by my own (even the door trunk..), so started to be surprise. Then, the staff at the reception (right side of the entrance one men) should whelcome better with smile and answering to the question. I asked him if the navette to go back to the airport is available early morning, answer "starting 5.30", i asked my flight is at 7am, do you think is fine : "i do not know, if you want i book a taxi" but his answer way was very rude. I also informed him that unfortunately I will not use the breakfast (I am fasting so I book the breakfast by mistake) that I paid, he was not caring, i had to ask him to ask his manager and put a not, what he did but never come back to me, no feedback. Last but not least, the second day somebody (I supposed the cleaning company), moved my luggage (why not, even if it is not normal) but they put it on my dress which were on the small table!, it was really the cherry on the cake, once I informed the reception, a women told me :" you have to send an email to the manager", it was not an email that I was looking for but an answer. Really disapointed.

Avoid the rooms at the ground floor; in some rooms bathroom without bidet! Probably specific rooms for wheelchair access (all my respect) but at check in desk it's better to ask before to the customer his preferences! :-)

- Really close to the airport with a shuttle- Direct tram (27) going straight to Milano Duomo (center)- Good food even if a bit expensive- Friendly Staff- No noise from the outside (not even from the closeby airport)

The hotel is located away from the city but it is not a regular airport hotel. Nice for vacations with family. Well connected to Tram No. 27 which will take you to the centre of city in around 20 mins. Rooms are spacious and breakfast is also good. Rooms were clean but dust was observed in nooks & corners. This needs to be taken care of. Overall satisfactory stay.

Lobby area very nice/ friendly staff during the day time although some night staff were okay. There was one guy in particular that didn’t want to help much so that was rather dissapointing. Rooms were ok

My flight from London to Milan Linate was 1 and half hour , the check in at the hotel took nearly the same , one hour to be precisely.Only one member of staff Vesna was her name was at the reception doing check in for a large group , she was doing her very best but the waiting time is not acceptable especially in this type of hotel by the airport where people stay most of the time for business trips etc.I had reserved a twin room , when i finally got to the check in i did mention to the member of staff who gave me the key cards for the room . Happy to finally go to our room to freshen up ........only until when we open the room and find out that there was only double one bed instead of the two beds, in the bathroom there was hair on the sink.We try to call from the phone to reception but with no answer probably because the person in reception was busy.we go back downstairs with our luggages and find another group checking in so we do another queue still only with Vesna only being the only member doing check in.when we finally got in front the lady asked her for the twin room as i had booked and she said that there were no twin room left.she sent a maid to make up the sofa into a bed.I cannot stress enough that we were extremely disappointed with the service and luck of staff and bad reservation as all of this could have been prevented and enjoy the stay at your hotel.shocking service and quality standards very low.

good size room, nice and very clean bathroom. good size bar and restaurant and a great gym. breakfast is fine and restaurant is much better than you expect from a chain placeconvenient located close to Linate and autostrada

Front desk seriously understaffed. Gave incorrect information, e.g. failed to point out that before using the recommend bus to the city, one needed to have a ticket, tickets are not available on the busses.

We could not swim as pool was packed with people that were not guest of the hotel It was like a bunch ofanimals going to drink from the river we were not told of outsider pool party and it was disgusting as people were very noisy and out of controll on top of not having any sleep the night before as doors were slammed in holway untill 12.30 am The first impact was 10 minutes after we arrived when we had lunch ,we 3 club sandwiches which is supposed to be turkey or chicken with lettuce tomato bacon instead we got mayonnaise sandwiches with 1 once of chicken and egg salad the bread was so socked in mayonnaise we had to sand them back and the waiter kept insisting the club sandwiches in italy are different first of all you dont put mayo untill you ask costumer says yes second the bacon goes inside sandwich and not on a tooth pick on side of the plate It was so bad we checked out 1 day before I repeat it again ( worst expirience of my 41 years of travel) Novotel never again

Nice rooms, they have big flat screen TV and power USB ports by bed. This is great and all hotels should be set up this way as everyone has a smart phone that needs to be charged. USB is universal power cable!!

I had booked this hotel because of its proximity to Linate and its free shuttle bus. Only to have to call the bus when I arrived because it has no regular schedule during the day and when I wanted to take it in the morning it was full and I had to take a taxi for 20 Eur. Not pleasant. Hotel is very decent for the rest with a good tram connection of 25 mins to downtown Milan.

Our room was clean and well kept. I waited ages to talk to a staff member at the front desk even when I phoned it often rang out plus rooms are not sound proof as I heard traffic through out the evening.We had the breakfast buffet which after staying at 5 other Novotel's in Germany was a disappointment. The food is not as fresh like other Novotel's. No muesli fresh fruit salad only tinned fruit and the coffee machine was powdered coffee and milk. One plus though was fresh orange juice.My family do not eat meat and prefer low sugar our choices were very limited.I would suggest the manager check out other Novotel's in various countries and introduce a change of menu.If you are going to use Novotel's promo breakfast posters then at least have what's in the posters. The manager could check out any good Italian cafe for advice on a fresh approach.

Great stay in the Hotel with great and kind staff nice rooms and delicious food. You can stay in summer and enjoy swimming pool or evry time during year you can do shopping in the centre of Milano. We love stay in our prefer hotel NOVOTEL MIlano Linate Airport and enjoing pleasent time.

I asked to close the extra bed which was open when I arrive. The person in the reception told that they will do this while I had my meal in the restaurant. Nothing, the extra bed was still open when I get back.

The perfect business hotel. Do you need to organize a meeeting? A job interview? Huge group, few people or a one-to-one meeting at the Novotel Linate I find always a good service and the perfect solution. Many opportunities also for the coffe break or the lunch.