Novotel Milano Malpensa Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 610 ulasan

Jaminan Harga
Terbaik
Novotel Milano Malpensa Airport - Image 1
Novotel Milano Malpensa Airport - Image 2
Novotel Milano Malpensa Airport - Image 3
Novotel Milano Malpensa Airport - Image 4
Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 Cardano Al Campo, Italia

Deskripsi

Keistimewaan hotel

  • 10 menit berkendara dari Bandara Milan Malpensa; Park & Fly, serta antar-jemput

  • Restoran pizzeria buka untuk umum

  • Ideal untuk keluarga dan mengizinkan hewan peliharaan

  • 10 menit berkendara ke Lakes Highway

  • Pusat kongres untuk pertemuan dan acara perusahaan

Akomodasi kami

Lokasi hotel

Novotel Milano Malpensa Airport

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 Cardano Al Campo
Italia

GPS:45.642433, 8.759561

Telepon
Fax +39 0331 730595

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

N RESTAURANT

Hidangan sederhana, lezat, sehat, dan seimbang. Restoran buka sepanjang hari untuk memanjakan selera Anda. Nikmati momen bersantap di restoran, bar, di teras dengan kolam renang, atau di kamar Anda

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  610 ulasan

Peringkat TripAdvisor  3.5/5  1.654 ulasan

On the way back home

Catatan Tripadvisor 4.0/5

CBesim Keluarga - Ulasan TripAdvisor tersertifikasi

Good place to stop on the way to Switzerland. The place is safe with parking. You can sleep because it's not a noisy place.

Dear guest, Thank you for your feedback! We’re glad to hear that our hotel was a good stop on your way to Switzerland. It's great that you felt safe and comfortable with the parking and the quiet environment. We hope to welcome you again on your next trip! best regards Sara Guest Relations Manager

Beware their airport shuttle service!

Catatan Tripadvisor 1.0/5

Sergey_C Keluarga - Ulasan TripAdvisor tersertifikasi

A few words about the standard room: tiny, weary, cheap furniture, torn towels. Cleanliness is much far from the ideal. So it can work for a night, but if your demands are high - better avoid this place. The advantage of the hotel is that they allow two kids to stay at the same standard room with parents. Sheraton in terminal 1 will make you to pay for two rooms in this case, what seems pointless if you need a room just for a few hours. But the biggest problem of Novotel is their shuttle service. In Malpensa airport if you arrive after midnight you can wait for an hour waiting for a taxi. Especially if you need a van. Even Uber could not find a car for us. Before I booked a room I called them to make sure and they assured me that shuttle bus is available by request all around the clock. Nobody told me that they charge extra 5 euros per person per ride, even small kids. My son and I came to the airport by train. I called to the hotel in advance and ordered the transfer for 9:15 PM. There is no clear navigation system in Malpensa, so we had to walk a lot to find exit 10, where the shuttle bus was to be waiting for us. I even had to call the hotel for some directions and I told them that we are already at the airport going to the meeting point. We were just 3 minutes late and saw the shuttle departing! They knew we were about to come and they couldn’t wait for tree minutes! When I called to the hotel, the receptionist said that she asked the driver to wait but he was so busy that couldn’t. Of course, he is the boss! She advised us to take a taxi or wait for an hour for the next shuttle (they declare shuttle service every half an hour, by the way). After a short argument Christine did her best and organized a shuttle in 15 minutes. But this is not the end of the story. We had a flight at 6:05 AM, and I tried to order a shuttle for 4:00. “Sorry, there is no seat available for your family at this time, please order a taxi“ was reply. But to tell the truth after a short debate the receptionist did her best and arranged the shuttle bus for 4:15 and €30. And even this was not organized properly: the bus arrived seven minutes later and made us feel nervous. When I asked the guy at reception, who named himself Angelo, he said roughly: “You should have ordered for 4”. No comment… So, if you are looking for accommodation near Malpensa airport better look for some other place!

Dear Guest, Thank you for sharing your experience with us. I am truly sorry for the inconveniences you faced during your stay, particularly with our shuttle service. I would like to clarify that the shuttle operates within set time slots. It seems that we were unable to meet the exact scheduled time, but I would like to emphasize that a delay of 7 minutes is not uncommon, especially in case of traffic or unforeseen circumstances. We apologize for any discomfort this caused, and we will certainly work to improve the punctuality of our service. Your feedback is very important to us, and we will take it into consideration to optimize the shuttle service further. We hope to welcome you back in the future and provide you with a smoother and more enjoyable stay. best regards Sara Guest Relations Manager

NOVOTEL MILAN MALPENSA

Catatan Tripadvisor 5.0/5

patT2132LN Bisnis - Ulasan TripAdvisor tersertifikasi

Hotel is not so new but the staff is very good and helpful. Front desk help every time you have a problem and also solve the problem. The restaurant staff is very nice and professional. Is an airport hotel but you can have a good relax. The room is not new but are confortable and very clean.

Dear Guest, Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay at Novotel Milan Malpensa and that our staff was able to make a positive impact on your experience. It's great to know that our front desk team was helpful in addressing any issues, and that you appreciated the service provided by our restaurant staff. We are also glad that you found the room comfortable and clean, even though the hotel may not be brand new. Your satisfaction is our priority, and we hope to welcome you back for another relaxing stay in the future. Best regards, Sara Guest Relations Agent

Poor Management

Catatan Tripadvisor 3.0/5

lbrahimovic Keluarga - Ulasan TripAdvisor tersertifikasi

We arrived at Malpensa Airport T1 at 0110. The hotel staff told us to wait at the Exit 10 for a Shuttle Taxi. The driver asked for €35 because he said we are more than 4 individuals otherwise €25. But we were told by the hotel staff the night charges for shuttle service are €25 per room. We Checked in at the hotel around at 0200 AM. The Aircon was not working when we contacted the reception, we were told that no engineer are onsite to fix right now. And we thought we will get a decent room with no issues. The hotel location is not good because it is too far from the Airport & the hotel doesn’t provide a free shuttle service. We went to the Hotel’s Restaurant in the morning for our breakfast. The food options were okay but not good. We woke up late and we have just an hour to eat. We checked out at 1200, and took Uber Taxi back to the Airport to buy train tickets at train station.

Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We are sorry for the confusion regarding the shuttle service charges and the inconvenience caused by the non-working air conditioning. We also regret that the hotel location and breakfast did not meet your expectations. Your comments about the shuttle service and air conditioning have been noted, and we will address these issues to improve our services. We appreciate your understanding and patience and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.

STOP, look elsewhere

Catatan Tripadvisor 1.0/5

john w Ulasan TripAdvisor tersertifikasi

inconvenient, inconsiderate, there are plenty of other options available for you in the area and at price range. dont waste your time here. they are also very hard to get a hold of. we wish we booked with another hotel and wont make the same mistake again.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. We apologize for any inconveniences you encountered, and we understand your frustration. Our goal is always to provide attentive and high-quality service, and we will take your comments into account to make improvements. We regret that you had difficulty reaching our team, and we will work on enhancing communication for future guests. We hope to have the opportunity to welcome you again and show our commitment to improving the guest experience. Kind regards, Sara Guest Relations Agent

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 738 ulasan 8.4/10 Lokasi
  • 933 ulasan 5.7/10 Kamar
  • 782 ulasan 7.7/10 Pelayanan
  • 23 ulasan 6.7/10 Internet
  • 479 ulasan 5.2/10 Kenyamanan
  • 430 ulasan 5.8/10 Kebersihan
  • 348 ulasan 6.6/10 Sarapan
  • 347 ulasan 6/10 Makanan

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