Novotel Milano Malpensa Airport bintang 4

Dear Guest, Thank you for taking the time to review our hotel. I am sorry that you did not find all the services up to your expectations, I assure you that my team is committed every day to provide an impeccable service. About bedbugs in the room I am already aware of the problem; we have already done four disinfections, from July to February for this type of insects but being in close proximity to a wooded area the infestation of bedbugs can continue, albeit in a moderate way. I know it’s no excuse, but I can assure you these insects are completely harmless. Cleanliness is our priority so I will personally investigate with housekeeping staff how this did not happen during your stay. I apologize for this personally. Our televisions have Italian, English, French and German channels; you need to scroll through the various channels to find the one in the language you wish.In case you had searched without finding the channel in the desired language, our staff is enabled to reprogram the TV programs. I confirm, however, that although our televisions are "smart", you can not connect your devices for security reasons, such as virus. As for the use of the iron in the room, I confirm here too that we can not have ironing in the room for safety issues, such as damage to the carpet, or if, due to a distraction or by mistake, the iron should fall into the bed could cause a fire.ses that could damage your tv or even your devices. Air conditioning, is active, during the summer while in autumn/ winter we have hot air, which however the guest can decide to turn off through the thermostat that is located in the room. The shuttle has a price that varies according to the time slot, from 05:00 to 10:00 am and from 18:00 to 23:00 pm is € 20 per room, otherwise outside these time slots has a cost of € 25 for 4 people, from 5 people up to a maximum of 8 is €35. Thank you for your review. Please, allow me to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Andrea Morandini- General Manager

Dear Guest, Thank you for your review. I am sorry that your sleep was disturbed during your last stay; being near the airport, all our rooms are soundproofed just to avoid being annoyed by the outside noise. I would like to know if you have indicated this inconvenience to our staff in order to verify the correct tightness of the window or alternatively, proposing a change of room, as is our custom in these cases. I am also sorry that the breakfast did not please your palate; we offer a varied range of products, from sweet to salty, and I regret that no product has met your expectations. Finally, as regards the shuttle, we are aware that the price may seem excessive, but this is due to the increase in the price of fuel. We hope to regain your trust having you back soon as our guest

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for your information Ibis hotel and Novotel are using the same Shuttle company which is not free of charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,