ibis Lille Centre Grand Palais 3 stars
Customer review rating (ALL Rating) 4.5/5 1,018 reviews
ibis Lille Centre Grand Palais
1-3 Rue Des Moulins De Garance
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The latest concept at ibis: cozy and comfortable! Light snacks available, happy hour, draught beer, WIFI.
The new ibis room is modern, welcoming and comfortable with the Sweet Bed by ibis bed and mattress topper, mobile furniture, large TV, multi-plug and USB, A/C and functional bathroom for the best stay in the heart of Lille!
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Good location, poor room facilities
Customer review rating 1.0/5
Nick Families - Confirmed reviews ALL
Room for 3 people had almost no facilities. Virtually no clothing storage, 1 chair, only a bin in the bathroom, dark room with low lighting and poor mattresses. Wifi was unacceptable Avoid at all costs.
Dear NICHOLAS S., Thank you for taking the time to tell us about your experience at the ibis Lille Centre Grand Palais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Surprised because the space of our triple rooms are appreciated. For additional chairs, just ask, but we agree with you that the wardrobe is a bit small .... however the wifi is fiber, I just went to do a test in the room and it works good. I don't know if you are connected to the right network... Sorry again for this experience. A over time, don't hesitate to ask for a room near the street to have more light. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yves Poletti - Manager
Good, No Parking!!
TripAdvisor rating 3.0/5
ManoM_12 Solo travel - TripAdvisor review
Stayed for one night, clean, quiet and comfortable. In the booking page it said with parking but when I arrived i was given direction to the nearest car park which I had to pay for. Not happy. Breakfast was adequate.
Bonjour Merci de vos compliments ! Pour le parking, vous avez sans doute lu trop vite : sur le site il est indiqué "parking privé payant à proximité". Le nôtre est trop petit pour prendre des réservations et se rempli au fur et à mesure des premières arrivées. Nous ne l'avons même pas indiqué sur le site, il n'a que 6 places... Il est également payant d'ailleurs, aucun parking n'est gratuit au centre de Lille... Mais nous sommes en plein centre, et le plus judicieux si vous voulez un parking gratuit, est de vous garer dans les parkings relais - métro gratuits, en périphérie proche, et de venir ensuite en métro. Dans ce cas tout est gratuit, et ensuite pour visiter Lille depuis l'hôtel, tout se fait à pieds car tout est proche. A bientôt !
Right place right hotel and right Staff.
Customer review rating 4.5/5
Cluster Business - Confirmed reviews ALL
Hotel is very well located. The room perfectly cleaned and not noise around. Friendly and really useful staff.
Hello Thank you for taking the time to compliment us! I share with the team. And Christine! :-) We will welcome you again with pleasure in Lille… Cordially, Yves Poletti Director
Good location. Address of "moulin de G" a little confusing
Customer review rating 5.0/5
C. Solo - Confirmed reviews ALL
Excellent mattress, very quiet hotel, Excellent breakfast. Receptionists ' High level of professionalism. Thank you
Hello Thank you for taking the time to compliment us! I share with the team. We will welcome you again with pleasure in Lille… Sincerely, Yves Poletti Director
Good stay, some negatives.
Customer review rating 3.5/5
Anonymous Solo - Confirmed reviews ALL
Good stay. Friendly staff. ALL status recognized with a welcome drink and a late check out. System to make the keycards didn’t work upon checking, but was solved in a correct manner. Only real negative: a double bed is not two single beds only held together by a fitted sheet and a two persons blanket. Ended up between the two single beds during the night and had to rebuild my bed again.
Dear Mr H., Thank you for taking the time to compliment us! I share with the team. Sorry for the twin bed. In principle, the mattresses and mattress toppers are zipped together to make the double bed. It must have been badly done... I also share that with the team. Sorry for this inconvenience! We will welcome you again with pleasure in Lille… regards Yves Poletti Director
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