ibis Queretaro Hotel 3 stars

Customer review rating 4.3/5 2,284 reviews

ibis Queretaro
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+ 15 Services
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Room 1

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Children's age

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

During these uncertain times, safety of guests & employees is our top priority. In support of the global effort to halt the spread of COVID-19, we will temporarily close our doors, effective April 7. We'll be back soon! Be safe & take care.

Hotel location

ibis Queretaro

Av Bernardo Quintana No 302
Col Centro Sur
Queretaro
76090
queretaro
mexico

Tel: +5244 2690 1000

Fax: (+52)44 2690 1001

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    QUERETARO At 29km / 18 miles

GPS :20.579205, -100.362142

Our accommodations

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room

Standard Room with twin double beds

  • Max. number of persons: 4
  • Wireless internet in your room
Rooms

Our restaurants and bars

IBIS KITCHEN PASTA & GRILL

Type of cuisine: International

Our cozy ibis Kitchen Pasta & Grill restaurant serves international specialties, pasta and grilled meats that are sure to delight anyone's taste buds. Garnishes and sauces can be combined according to preference. Enjoy!

Lunch

14:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 20

  • Maximum capacity: 15 people

Find out more

Our guest reviews for
ibis Queretaro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,284 reviews

tripadvisor

TripAdvisor Rating 3.5/5

330 reviews

Useful efficient

Customer review rating 4.3/5

Alan Business - 16/02/2020 Confirmed reviews ALL

There are points to improve

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Queretaro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Equipo ibis Queretaro

peace and quiet, as expected

Customer review rating 4.3/5

Azzo Solo - 08/01/2020 Confirmed reviews ALL

I stayed at IBIS Querétaro for one night before continuing my trip to Guanajuato. I requested a quiet room to be able to rest. When noisy japanese neighbors arrived I requested a different room in another floor and within five minutes I was resting again.

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Equipo ibis Queretaro

Excellent Option near the Bus terminal en Queretaro

Customer review rating 4.3/5

Carlos Solo - 25/12/2019 Confirmed reviews ALL

You have everything you need for a stay in Queretaro.

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Satisfactoria

Customer review rating 4.3/5

Martín C. Business - 17/12/2019 Confirmed reviews ALL

Satisfactoria

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Equipo ibis Queretaro

Not good enough

Customer review rating 4.3/5

Francisco R. Business - 24/10/2019 Confirmed reviews ALL

Invoice trouble. First it is kind of difficult to get a hold of someone at the following tel 44… then I talked to Angelica yesterday but... I have not yet received my invoice. I need your support on this.

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Queretaro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En cuanto a la factura, le dartemos seguimiento con nuestro equipo de recepción. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. José Antonio Rangel Gerente General

All fine except terrible breakfast. Even the eggs and beans were bad!

Customer review rating 4.3/5

Anonymous Families - 23/10/2019 Confirmed reviews ALL

Good room and security, very bad food.

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Queretaro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. José Antonio Rangel Gerente General

average

Customer review rating 4.3/5

Andy Business - 22/10/2019 Confirmed reviews ALL

It was an average one. Lady at the lobby the day I checked in was odd. She wasn´t much helpful. She looked unhappy to be there. Only the first day they left watter bottle at my room. Every day after breakfast they had to check in at the reception why I was not showing breakfast included. It was a bit uncomfortable. It is definitely something you can improve on.

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Queretaro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. José Antonio Rangel Gerente General

Eficiente

Customer review rating 4.3/5

Alan Business - 22/10/2019 Confirmed reviews ALL

Nothing extraordinary

Estimado huesped: Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en esta su casa Hotel ibis Queretaro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. José Antonio Rangel Gerente General

Quick review as a frequent visitor

TripAdvisor rating 3.5/5

jgt2014 Family - 24/09/2019 TripAdvisor review

The IBIS hotel in Queretaro is one affordable and nice option for those seeking for a business casual class option in that city. I've been visiting the hotel for the last three years, when recently it opened doors and since then I have visited in time to time. I have seen how it has keep the good work in the restaurant., however I've also seen how the infrastructure has lacked of a proper maintenance, giving a sense of unnecesary and a fast aging. One of the two elevators is not working, and some posters seen along the hotel are in bad shape without replacing them.

Dear guest: We very much appreciate your comments regarding your stay at the Ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient location and comfortable for a short stay

Customer review rating 4.3/5

Susana Business - 02/09/2019 Confirmed reviews ALL

Check in was easy and fast, the room conditions were good and breakfast was well served with great variety

Estimada huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Una sola palabra Excelente!!

Customer review rating 4.3/5

Eduardo Business - 13/06/2019 Confirmed reviews ALL

Amables, confortable, agradable

Dear EDUARDO C., We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

Great

Customer review rating 4.3/5

Juan M. S. Business - 07/05/2019 Confirmed reviews ALL

It was just what I needed, a nice place to stay, dinner was enough as the breakfast was too.

Dear JUAN MANUEL S. MEDINA, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

Comforable & convenient area

Customer review rating 4.3/5

Elena M. Business - 29/04/2019 Confirmed reviews ALL

clean rooms, kind staff & comfortable beds

Dear Luz Elena M., We very much appreciate your comments regarding your stay at the ibis Queretaro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Antonio Rangel Gerente General

Excelente

Customer review rating 4.3/5

Maria D. C. M. M. Couples - 28/04/2019 Confirmed reviews ALL

Agradable

Dear MARIA DEL CARMEN MOYA M., Muchas gracias por su amable calificación. Estaremos encantados de recibirlo en su próxima visita a la ciudad. José Antonio Rangel Gerente General

Average satisfaction

Customer review rating 4.3/5

Dayana N. R. Couples - 21/04/2019 Confirmed reviews ALL

I consider it is important to separate rooms asignated to pets fron the ones to guests, different floors for guests with pets. Breakfast was not on time the promise was at 6 am and it was not ready.

excellent hotel

Customer review rating 4.3/5

Anonymous Business - 11/04/2019 Confirmed reviews ALL

perfect hotel to stay in Querétaro, good facilities and management

Good location bad staff

TripAdvisor rating 3.5/5

Daydream13010568770 Business - 08/04/2019 TripAdvisor review

Hotel is so close to the Congress Center. So if you are travelling to Queretaro for business purposes the location is great. But the receptionists are so amateur. All the rooms need general maintenance.

SATISFACTORIA

Customer review rating 4.3/5

Fernando R. F. Business - 01/04/2019 Confirmed reviews ALL

CONFORTABLE

Dear FERNANDO F., We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

Muy confortable

Customer review rating 4.3/5

Juan N. Business - 26/02/2019 Confirmed reviews ALL

Muy confortable y satisfactorio

business

Customer review rating 4.3/5

Danrrod Business - 25/02/2019 Confirmed reviews ALL

They made me feel a good experience staying there

Our most recent 20 reviews

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