ibis Queretaro Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 2,478 reviews

Information message

ibis Queretaro
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+ 14 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Queretaro

Av Bernardo Quintana No 302
Col Centro Sur
Queretaro
76090 queretaro
mexico

Fax: (+52)4426901001

Check-in from 15h00

Check out up to 12h00

  • By plane

    QUERETARO At 29km / 18 miles

GPS:20.579205, -100.362142

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN PASTA & GRILL

Our cozy ibis Kitchen Pasta & Grill restaurant serves international specialties, pasta and grilled meats that are sure to delight anyone's taste buds. Garnishes and sauces can be combined according to preference. Enjoy!

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 20

  • Maximum capacity: 15 people

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Our guest reviews for
ibis Queretaro

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,478 reviews

TripAdvisor Rating 3.5/5

338 reviews

Agradable

Customer review rating 4.5/5

L R. Families - 20/12/2021 Confirmed reviews ALL

Personal amable

Hotel in the middle of nowhere with impersonal service

TripAdvisor rating 3.0/5

Excursion26505961760 Solo travel - 07/12/2021 TripAdvisor review

The hotel follows Ibis quality standards in terms of maintenance and cleaning. It is located near the Querétaro's main bus station, connected to it by a walkway, but I think it is not safe to go through it. It was necessary to take a taxi or uber to go anywhere in the city. In most cases, the service was cold, impersonal and not very hospitable. Unfortunately, I would not say that I felt welcome in this hotel as I felt in many Ibis Hotels all over the world.

ESTANCIA AGRADABLE

Customer review rating 4.0/5

Jpf Business - 12/11/2021 Confirmed reviews ALL

Positiva

Well located

Customer review rating 4.0/5

Omar Business - 05/09/2021 Confirmed reviews ALL

Small space, I reserved 2 bed room but I receive 1 bed rom

Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima visita a la ciudad para generar una mejor experiencia. Reciba un cordial saludo. José Antonio Rangel Gerente General

well located

Customer review rating 4.5/5

Anonymous Business - 20/07/2021 Confirmed reviews ALL

I just needed to stay one night to complete a business visit with a client, Breakfast was good, and the room was clean, it was all that I need for that trip.

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Great Stay

Customer review rating 4.5/5

Paola Couples - 29/06/2021 Confirmed reviews ALL

It was a great stay but I would expect that if I make an online check in my key would be ready by the time I get there, I had to wait around 15 mins, which still is not a long time.

Estimada huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Good stay

Customer review rating 4.0/5

Eduardo R. Business - 23/06/2021 Confirmed reviews ALL

It was nice

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

everything was good

Customer review rating 5.0/5

Jesus G. Business - 03/06/2021 Confirmed reviews ALL

extremely good attention in all the areas and departments

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

ESTANCIA AGRADABLE, CERCAS DE CENTRAL AUTOBUSES Y VIAS PRINCIPALES

Customer review rating 5.0/5

Miguel A. H. O. Business - 19/05/2021 Confirmed reviews ALL

ETSTANIA AGRADABLE LUGAR LIMPIO

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Agradable estancia

Customer review rating 4.0/5

Victor Business - 04/05/2021 Confirmed reviews ALL

Personal amable

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Reforzaremos las medidas y protocolos implementados para mayor seguridad. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Good stay! My room was super clean!

Customer review rating 5.0/5

Andres T. J. Business - 01/05/2021 Confirmed reviews ALL

<3 i love ibis hotels

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General
Customer review rating 5.0/5

J. S. Business - 01/05/2021 Confirmed reviews ALL

Excellent

Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Antonio Rangel Gerente General

Quick review as a frequent visitor

TripAdvisor rating 4.0/5

jgt2014 Family - 24/09/2019 TripAdvisor review

The IBIS hotel in Queretaro is one affordable and nice option for those seeking for a business casual class option in that city. I've been visiting the hotel for the last three years, when recently it opened doors and since then I have visited in time to time. I have seen how it has keep the good work in the restaurant., however I've also seen how the infrastructure has lacked of a proper maintenance, giving a sense of unnecesary and a fast aging. One of the two elevators is not working, and some posters seen along the hotel are in bad shape without replacing them.

Dear guest: We very much appreciate your comments regarding your stay at the Ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location bad staff

TripAdvisor rating 3.0/5

Daydream13010568770 Business - 08/04/2019 TripAdvisor review

Hotel is so close to the Congress Center. So if you are travelling to Queretaro for business purposes the location is great. But the receptionists are so amateur. All the rooms need general maintenance.

Great place to stay prior to an early morning flight

TripAdvisor rating 5.0/5

LBRoanokeVA Couples - 12/11/2018 TripAdvisor review

This is the second time that we have stayed at the Ibis Queretaro before leaving on an early flight the next morning. Check-in is easy and there is a restaurant there at the hotel. The rooms are very small, but have everything you need for a short overnight stay. Very reasonable price. My only complaint would be the rain-head shower which means you wash your hair even if you don't want to!! The desk clerk made reservations for a taxi to take us to the airport the next morning.

Very Nice for short stays

TripAdvisor rating 4.0/5

Carlos B Friends getaway - 10/05/2018 TripAdvisor review

Even the sleep quality is very uncomfortable, I can rate in general the hotel as a great deal, due to cost and benefit, nice breakfast and very good service in the hotel, so for short stays 1 or 2 says totally recommended

We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,

Pleasant Experience

TripAdvisor rating 4.0/5

ianmg7310 Business - 04/09/2017 TripAdvisor review

Excellent customer service, a little bit of cleanliness needed in common areas. The room was superbly clean. The staff went out of their way to make sure I had a pleasant stay. They were very courteous. They know that 80-90% of their guests are on business, so they make a big effort to serve their guests in this sense.

Great value and location

TripAdvisor rating 5.0/5

stephenmitchelld Solo travel - 07/06/2017 TripAdvisor review

Hotel was very clean, conveniently located by the bus station, and a great value for the money. Quiet too. There are nice restaurants nearby, but the hotel breakfast was also a great value and quite good.

only one night after travelling long hours

TripAdvisor rating 3.0/5

Faby N Couples - 16/01/2017 TripAdvisor review

We arrived to the hotel around 10pm after a long bus trip. We booked this hotel for being so close to the bus station in Queretaro. Next day, we continue our travels. The guy at the reception was very nice and kind. He asked the lady in the restaurant to wait for us to have dinner. The restaurant usually closes at 10.30pm. We had dinner, it was simple but good enough to go to the bed. Once in our room, I noticed the toilet paper was almost finished. I guess the cleaning lady knew in advance we were staying only one night!!! So she thought that very little toilet paper will be enough! Next day, early morning I took a shower: there was no shower gel!!!!! And of course there was any toilet paper!!! I complained at the reception, they told me: so sorry, why you did not tell us last night. You could come down to get some (because the hotel personal do not go to the room!) Really, we were extremely tired, the last thing we wanted was to complain, and go downstairs! Breakfast buffet was good. We specially like the chilaquiles; the green chilaquiles are very good.

Flying visit

TripAdvisor rating 3.0/5

Ianqatar Couples - 22/11/2016 TripAdvisor review

Front desk staff could be better trained. Having a gold card we normally get offered an upgrade, a welcome drink and a gift in the room. We had to ask and were told that all the rooms are the same, only one welcome drink between the two of us. They eventually sent a small plate with some fruit. This hotel also doesn't have a bar.

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